Royal Panda - I had a duplicate account, winnings unpaid.

[EkJR]

I agree with you. My personal opinion is that the regulators are little more than another form of tax collectors and careerists that do not really understand the gambling industry. And don't really want too. They only pay lip service to it

Tbh they have done more in the last year than in their previous existance! However, it's still not enough. A simple change of wording and every casino operator knows where they stand and every player knows where they stand. It's an absolute no brainer for them.

 

[geordiecolin]

Tbh they have done more in the last year than in their previous existance! However, it's still not enough. A simple change of wording and every casino operator knows where they stand and every player knows where they stand. It's an absolute no brainer for them.

But are they not a government organisation who are driven by their masters who are driven by public opinion and the media? For me they simply tick the boxes that their paymasters demand

 

[EkJR]

But are they not a government organisation who are driven by their masters who are driven by public opinion and the media? For me they simply tick the boxes that their paymasters demand

Absolutely. It's been politicised beyond belief and that's the only reason the £2 FOBTs has come in, Gamstop etc. I fear with the new verification tools they are looking at they are missing the open goal that is a simple clarification of rules so that operators and players know what the script is.

 

[geordiecolin]

Absolutely. It's been politicised beyond belief and that's the only reason the £2 FOBTs has come in, Gamstop etc. I fear with the new verification tools they are looking at they are missing the open goal that is a simple clarification of rules so that operators and players know what the script is.

I would love to be given direction to any information that proves that the UKGC or any other regulator have been working in tandem with casino's and gambling industry experts over recent years in order to find solutions to issues that effect the gambling industry

Edit Other than big highstreet bookmakers,which consultations are conducted by government ministers and their reps,not gambling regulators as far as I know

 

[TradaCasino]

I would love to be given direction to any information that proves that the UKGC or any other regulator have been working in tandem with casino's and gambling industry experts over recent years in order to find solutions to issues that effect the gambling industry

Edit Other than big highstreet bookmakers,which consultations are conducted by government ministers and their reps,not gambling regulators as far as I know

They actually regularly do workshops and consultations with operators around certain issues, for example:

You do not have permission to view link Log in or register now.

 

[geordiecolin]

They actually regularly do workshops and consultations with operators around certain issues, for example:

You do not have permission to view link Log in or register now.

Thank you for opening my eyes. How long have they been conducting these workshops and has anything constructive came out of them yet? This is the first time I have been made aware of the UKGC or other regulators included consumers and industry reps in their studies and it would be great to learn of any other casinos experiences with such consultations

 

[geordiecolin]

They actually regularly do workshops and consultations with operators around certain issues, for example:

You do not have permission to view link Log in or register now.

One other question. Do such consultations have any influence on a Casino's willingness to participate in fora such as Casinomeister given what is contained in the pages in your link?

 

[Casino12345]

Speak bullshit, expect pain.

As bad reviews/opinions about that casino are not appreciated, I will wisely shut my mouth.

 

[Playford7]

As bad reviews/opinions about that casino are not appreciated, I will wisely shut my mouth.

Wise words.

 

[dionysus]

As bad reviews/opinions about that casino are not appreciated, I will wisely shut my mouth.

I routinely give positive and negative reviews
there's been quite a few I've given a hard time, especially during BBF.
Bryan/max have no bones about picking apart a casino, providing criticism is productive vs slamming for the sake of, and we follow VERY BASIC guidelines

 

[lockinlove]

Yep, but watch out, Royal Panda is Holy Grail which is not allowed to be spoken bad about.

OP shouldnt make 2 accounts and should search for help, but that doesnt mean the casino is entiteld for his deposits.

As the player isnt entiteld to his winnings, the casino shouldnt be entitled to the players losings.

Lets hope Royal Panda takes his responsibility and OP learns his lesson and search for help.

I thought this was a players forum? Yes, we can bash casinos or fellow players but at the end of the day it's open. People have differing views/arguments but that's what it's purpose is! It would be very boring if there weren't. Because of the dubiety I mentioned then these threads/issues will pop up numerous times over and over.

Really? Defending someone who made 58 posts bashing the casino, not following any of the forum rules and googling and posting ridiculous reviews all in a very short period of time is us being the unreasonable ones?

 

[goatwack]

There we go, all's well ends well

What a thread

 

[Playford7]

There we go, all's well ends well

What a thread

The end in a sultry nursery rhyme kind of voice

 

[Justsmashing]

Hi selfexcluded1 here.

The title is wrong its royal panda stolen my deposit.

They told me the reason that the duplicate account was not detected was because i had changed my email, telephone number and put a space between my post code for exampe sss111 i did sss 111. My name surname and dob was the same is this correct.

 

[Justsmashing]

My post code same but had gap

 

[Playford7]

My post code same but had gap

Reported. Caio

 

[dionysus]

ya, reported here too

 

[robby811]

Reported. Caio

Riiiiiiiiported

 

[colinsunderland]

Hi selfexcluded1 here.

The title is wrong its royal panda stolen my deposit.

They told me the reason that the duplicate account was not detected was because i had changed my email, telephone number and put a space between my post code for exampe sss111 i did sss 111. My name surname and dob was the same is this correct.

The title is correct, you aren't very bright.

 

[Borgie]

Sooo the OP is not too clever... and the casinorep ?? Hasn't been in since last Wednesday. I'm not accusing however there are 3 threads on boards at present about panda . Hopefully after ICE he will come back .

 

[Melvin - Panda]

Hi all, sorry for the late reply. Due to ICE etc, I have missed this thread initially. @Tirilej did ping me a message about it, but I didn't manage to log in and look at everything until now.

OP did not contact me at all, and since I don't have his username I can't even look into this for him/her. All I can say is that our policy is always to return deposits and confiscate any winnings in case such breach is found. Should OP still contact me, or if there is another way for me to track down the player, I'm happy to still look into it.

Again sorry for the late reply, I will work on quicker resolutions for you all!

 

[Gaz237]

The OP has tried to continue this on MSE.

I don't think he liked the answers he got there either

Royal panda can they keep my money:
forums.moneysavingexpert.com/showthread.php?t=5963121

 

[colinsunderland]

Hi all, sorry for the late reply. Due to ICE etc, I have missed this thread initially. @Tirilej did ping me a message about it, but I didn't manage to log in and look at everything until now.

OP did not contact me at all, and since I don't have his username I can't even look into this for him/her. All I can say is that our policy is always to return deposits and confiscate any winnings in case such breach is found. Should OP still contact me, or if there is another way for me to track down the player, I'm happy to still look into it.

Again sorry for the late reply, I will work on quicker resolutions for you all!

You say that but I've seen a few cases similar to this one where you confiscate deposits using your duplicate account rule, like this one (as an example): askgamblers.com/casino-complaints/royal-panda-casino-responsible-gambling-issue

Do you not think you should be picking up Self Excluded customers earlier, as you seem to be able to find duplicate accounts a lot easier, funnily enough as the duplicate account means you get to keep the money (however dodgy that term is)?

 

[pinnit2014]

The OP has tried to continue this on MSE.

I don't think he liked the answers he got there either

Taking a gambling complaint to a 'money saving' forum is probably not going to attract much sympathy regardless of the merits

 

[EkJR]

Hi all, sorry for the late reply. Due to ICE etc, I have missed this thread initially. @Tirilej did ping me a message about it, but I didn't manage to log in and look at everything until now.

OP did not contact me at all, and since I don't have his username I can't even look into this for him/her. All I can say is that our policy is always to return deposits and confiscate any winnings in case such breach is found. Should OP still contact me, or if there is another way for me to track down the player, I'm happy to still look into it.

Again sorry for the late reply, I will work on quicker resolutions for you all!

I'm a little confused by this. Is this specific to Royal Panda or is this a Leo Vegas rule? It might be worth drawing your attention to the rising number of posts on this forum and on others regarding SE and LV Group. It appears incredibly easy to bypass some of your checks from what I have seen. I appreciate you can't go into full detail but are you able to address some of the concerns that the wider community will have?