The OP might have been better served if I'd just let the in-house debate run on a while before I started giving "what next?" advice.
I'm going to say something that will no doubt be universally unpopular, especially to the OP.
While the OP may have been better served by this thread never existing, the player community as a whole would NOT have been. This is one issue I would never have wanted to be kept under wraps.
So, regrets or not Max, I personally thank you for your advice in telling the OP to make his original post.
If I hadn't posted to the forums I would have been just another player who had his winnings confiscated unfairly and that would have been the end of it.
Exactly Gingeanth....and that's the point I was trying to make above. You may have done in your own hopes of ever getting paid, but you have done the player community a huge favour. So thanks to you too.
I have no doubt that Bryan would have asked them to change the terms either way, but their handling of the rest of it has left me just shaking my head. And let's not forget that thanks to this thread, we've found out that the OP isn't the only player who had this unfair term applied to them, and winnings confiscated. Who knows if there are others who don't even know that CM exists?
A lot of people have reviewed your case, and so far, the casino is not inclined to budge from their stance.
The casino did not feel that their terms were unfair. Perhaps I should have made this clearer earlier. The terms were changed because I asked them to change them - being unfair is a matter of perception.
Reading that the casino is sticking to their guns regarding payment, is mind boggling to me. And that they wouldn't even concede that the terms were unfair to begin with, leaves me with my jaw on my desk. Offer the player a bonus that leaves them with no option but to break the terms of that bonus....and they don't see that as unfair? Wow.
As I mentioned before, the Palace Group is one of only three groups/casinos I promoted when I was an affiliate....along with Roxy and
32Red. I don't mean just MG, I mean period. That's how much faith I had in them. Up until this, I still would have given them a solid recommendation to anyone inquiring about a reputable casino to play at. No reservations whatsoever.
It's amazing how one issue can completely change your perception....and I'm very glad that the players I did have under me were from the U.S. and thus, are no longer allowed to play here. If they stick to their guns, and refuse to pay this player, they are on my own personal blacklist from this day forward.
If I'm not mistaken, this is the exact same term/wording that Fortune Lounge uses...and there have been some who thought that this type of thread/complaint would be forthcoming against them at some point. Bryan, if the term still exists at FL, with the same wording, is there any chance you could talk to them as well, and have them consider changing it to something similar to what the Palace Group has done? Before we end up with another case like this?
Gingeanth, I am sorry you had to be the recipient of such unfair treatment at the hands of what I thought was a casino almost above reproach. As to Malta, by all means, file your grievance with them. But be warned, don't expect any sort of prompt reply, unless they have changed their ways in the last year. We're still waiting on a ruling on the Casino Club/Realplayer issue, and that's been ongoing for many, many months. And I'm not entirely confident that even with consumer law on your side, that you will prevail with them. But do it anyway....and I for one, sure would appreciate any updates that you can give us as it progresses.
I am so beyond disappointed.
The OP might have been better served if I'd just let the in-house debate run on a while before I started giving "what next?" advice.
but can someone please tell me what PAB is? thanks.
