Cryptoleo, bonus scammed.

[crazyej]

[maxd says: a somewhat less "Wall Of Text" version is available below in post #13.]

I signed up for a 100 free spin no Deposit bonus at Cryptoleo thru Chipy and played it for about 8 hours b4 completing the $4000. Play thru. Max cashout on that bonus is $50. I followed my progress throughout the night on the page that they show how much u have wagered and how much is left. When i got down to needing less than the amount I had plus the 50 I could cash out I knew I had it. There was no way to lose it. I only needed 180 and I had 230 that leaves 50 to cash out. When I knew I had already passed it I kept going down to $52and went to the progress page and saw the result. AVAILABLE TO WITHDRAW $52. So I filled out the withdrawal and a came on the screen stating I must make a minimal deposit of $10 to verify my wallet address b4 the withdrawal would be allowed. That I could then turn around immediately and withdraw it and the $10 along with it if I so chose. But b4 I sent this money I wanted to have that set in stone by their live agents. So I went to one of them and asked, Other than make this deposit what else am I going to have to do to get this withdrawal. And that's when I knew there was going to be a fight. He said well i see that u have to play the wager of 40 x and then the bonus will be released. I kept getting sent to the Survey b4 any resolution. Or even a logical explanation as to how my play thru didn't actually count as a play thru. I told 3 agents over about an hour and a half how I had already completed this 40x play thru but they completely ignored that statement every time and would comment u must play the 40x play thru in order to withdrw the bonus. And I would say there's a game history. Don't u have access to it? Just go look at the history and u can see at least 3000 spins on that play thru! And they would respond with No u completed the spins now u must wager the 40x.They would totally ignore what I said about looking at the game history. Until i finally got one to admit the I was right. I told them straight up. I worked my ass off at about $7 an hour to win this bonus and it's documented and easily provable that I completed it and I am not going anywhere until I get my money. So the last guy Kyle says yes I see u have won the bonus so just go make the deposit and u will get ur money. Ha! Yeah?! I said how do I know u are telling the truth? He said bc we are a licensed casino and we don't lie. We are governed by the ABC blah blah blah and we can't lie. So go make the deposit and go to the cashier and make the withdrawal. I said what about I.D. and proof of address? He said on a withdrawal of this size it's not required. I felt completely at ease after he said these things. Damm fool I was. I made that deposit and they tied it to the locked $50 and Said I had to play it thru 40x's !!! They stole my bonus win then they stole my deposit. I actually got tired of arguing with them and ma aged to do half that 40x with that $10 deposit b4 losing it. They owe me and they are licensed. I got a screen shot of the locked bonus win which some how isn't even $50 anymore but half that. On it it stated 100 free spin bonus and below all the boxes with the info about the bonus is a banner that states Only real money can be used to play this bonus. Meaning I guess they think I need to make another deposit and continue it. Lol I have all the documentation I need I think in that one screen shot. Bc that locked money IS real money that i already played thru. How the he'll else are you going to have a balance in a no deposit spin bonus. There's ever ONLY real money Balance in those bonuses. And never does it come from a deposit! They are licensed. How do I make these people do the right thing? I mean what are they even thinking? All the spins are documented. The ticker tape for lack of a better description counted down to 0.00 bonus balance. And withdraw available of the full amount allowed. $50. Oh and another screenshot of their T&C's stating exactly u cannot play a deposit on a no deposit bonus which is what they had me do to claim.the money I won over the previous 8 hours.

I apologize for it being so long but I could've made it a lot longer. I have the last conversation with one of their agents Enrique I had it sent from the chat but I didn't trust it to make it so I also screen shot it the whole way down. And for good reason as it turned out. Only about one third of our conversation is there. The a
Last 2/3rds weren't sent. I showed him their t&c's about it is explicitly forbidden to add a deposit to a no deposit bonus after he tried to end with I must follow the Casinos Terms and u have to as well. I said u mean these? And I sent them. He didn't even respond. Just sent me to survey.

 

[Deeplay]

gave up reading after line 2 ..." paragraphs "...

 

[maxd]

As stolen from the internet:



The truth is that when many (most) people are faced with a wall of text they either skim it or skip it. Why? Because trying to wade through a wall of text is like trying to swallow a Big Mac without chewing: you choke! Your brain sees all those words clumped together and it knows that it's going to be trouble making sense of all that mish-mash. So you don't bother. You skim it or skip it to save yourself a headache.

On the other hand paragraphs are brain-sized chunks of thought, they allow you to digest what you are reading piece by piece, thus making the whole business something you can absorb and make sense of.

Do a wall of text and there's a very good chance you've lost most of your audience before they even start. Break it up into paragraphs -- hopefully ORGANISED paragraphs -- and you have a much better shot at reaching the intended audience.

- Max

 

[crazyej]

I'm going to send screen shots of the end of my conversation with Kyle. It's unbelievable what he admits too.

 

[crazyej]

gave up reading after line 2 ..." paragraphs "...

Hey sorry bro I guess it's offensive to some people and for that I apologize. However I'm on my phone and I don't see what's above! Until I send it.

 

[maxd]

Also, FWIW Cryptoleo is licensed in Curaçao under the 1668 Master License. One of the worst in the business. See here: 1668/JAZ licensee issues - Casinomeister's Forum: Largest Online Casino Community Since 1998 .

- Max

 

[maxd]

Hey sorry bro but I'm not as interested in my punctuation as I am about getting this out there. ...

In case you missed it:

Do a wall of text and there's a very good chance you've lost most of your audience before they even start. Break it up into paragraphs -- hopefully ORGANISED paragraphs -- and you have a much better shot at reaching the intended audience.

So, you SHOULD be interested in "punctuation". Your funeral though.

- Max

 

[crazyej]

As stolen from the internet:

View attachment 196367

The truth is that when many (most) people are faced with a wall of text they either skim it or skip it. Why? Because trying to wade through a wall of text is like trying to swallow a Big Mac without chewing: you choke! Your brain sees all those words clumped together and it know that it's going to be trouble making sense of all that mish-mash. So you don't bother. You skim it or skip it to save yourself a headache.

On the other hand paragraphs are brain-sized chunks of thought, they allow you to digest what you are reading piece by piece, thus making the whole business something you can absorb and make sense of.

Do a wall of text and there's a very good chance you've lost most of your audience before they even start. Break it up into paragraphs -- hopefully ORGANISED paragraphs -- and you have a much better shot at reaching the intended audience.

- Max

Ok. I'll try to fix it.

 

[crazyej]

In case you missed it:


So, you SHOULD be interested in "punctuation". Your funeral though.

- Max

I just went and spent 30 minutes fixing this horribly embarrassing post only to get error! U are past the 90 minute window to edit this post! I copied and saved it. Can I delete the other one and repost this one?

 

[maxd]

I just went and spent 30 minutes fixing this horribly embarrassing post only to get error! U are past the 90 minute window to edit this post! I copied and saved it. Can I delete the other one and repost this one?

Just post your new text and I'll fix things up.

- Max

PS. a number of your posts came through as duplicates of a previous post, I've deleted those.

 

[TheAddict]

Sounds like it might be a trap to get you to deposit, at least, going by those last 2 pictures of the convereation with support that you put up in the original post.



"He said bc we are a licensed casino and we don't lie. We are governed by the ABC blah blah blah and we can't lie"

He or she is lying right there. Of course they can lie. And I don't think All British Casino act as governing body, but, who knows what Jan's been getting up to these days.

 

[crazyej]

Just post your new text and I'll fix things up.

- Max

PS. a number of your posts came through as duplicates of a previous post, I've deleted those.

Ok ty.

 

[crazyej]

I signed up for a 100 free spin ...

I signed up for a 100 free spin no Deposit bonus at Cryptoleo thru Chipy and played it for about 8 hours b4 completing the $1000. Play thru.
Max cashout on that bonus is $50. I followed my progress throughout the night. When i got down to the end I went to the cashier and saw AVAILABLE TO WITHDRAW $52. So I filled out the withdrawal and a message came on the screen stating I must make a minimal deposit of $10 verify my wallet and then go to support to see if anything more was needed of me. If not I could get my money met immediately. Bonus win and deposit.
I didn't trust anything they said at this point so I went to their live agent chat and asked, what exactly will happen after I make make this deposit? What else will be required of me? And that's when I found out that there was going to be a fight.
He said well i see that u have to play the wager of 40 x and then the bonus will be released. I kept getting sent to the Survey b4 any resolution. Or even a logical explanation as to how my play thru didn't actually count as a play thru.
I told 3 agents over about an hour and a half how I had already completed this 40x play thru but they completely ignored that statement every time and would comment u must play the 40x play thru in order to withdraw the bonus. And I would say there's a game history. Don't u have access to it? Just go look at the history and u can see at least 3000 spins on that play thru! And they would respond with No u completed the spins now u must wager the 40x.
They would totally ignore what I said about looking at the game history. Until i finally got one to admit that I was right. I told him straight up. I worked my ass off at about $7 an hour to win this bonus and it's documented and easily provable that I completed it and I am not going anywhere until I get my money.
. So he Kyle says yes I see u have won the bonus so just go make the deposit and u will get ur money.
Ha! Yeah?! I said how do I know u are telling the truth? He said bc we are a licensed casino and we don't lie. We are governed by the ABC blah blah blah and we can't lie. So go make the deposit and go to the cashier and make the withdrawal.
I said what about I.D. and proof of address? He said on a withdrawal of this size it's not required.
I felt completely at ease after he said these things. Damm fool I was. I made that deposit and they tied it to the locked $50 and Said I had to play it thru 40x's !!!
They stole my bonus win then they stole my deposit. I actually got tired of arguing with them and managed to do half that 40x with that $10 deposit b4 losing it.
They owe me and they are licensed. I got a screen shot of the locked bonus win which some how isn't even $50 anymore but half that. On it it states 100 free spin bonus and below all the boxes with the info about the bonus is a banner that states Only real money can be used to play this bonus. Meaning I guess they think I need to make another deposit and continue it.
I have all the documentation I need I think in that one screen shot. Bc that locked money IS real money that i already played thru.
. How else are you going to have a balance with only real money in a no deposit spin bonus? There's ever ONLY a real money Balance in those bonuses. And never does it come from a deposit!
They are licensed. How do I make these people do the right thing? I mean what are they even thinking? All the spins are documented. The ticker tape for lack of a better description counted down to 0.00 bonus balance. And withdraw available of the full amount allowed. $50.
Oh and another screenshot of their T&C's stating exactly that Noone can play a deposit on a no deposit bonus which is what they had me do to claim the money I won over the previous 8 hours.
I apologize for it being so long but I could've made it a lot longer. I have the last conversation with one of their agents Enrique. Full conversation.I had it sent from the chat but I didn't trust it to make it so I also screen shot it the whole way down. And for good reason as it turned out. Only about one third of our conversation is there. The Last 2/3rds weren't sent.
I showed him their t&c's about it is explicitly forbidden to add a deposit to a no deposit bonus after he tried to end with I must follow the Casinos Terms and u have to as well.
I said u mean these? And I sent him the screen shot stating exactly the opposite of what they made me do. He didn't even respond. Just sent me to Survey.

 

[crazyej]

Maxd. I sent the edited version. Ty.

 

[maxd]

Maxd. I sent the edited version. Ty.

Yes, saw it, updated your original post to point to it.

- Max

 

[Guntis]

Hey @crazyej, since you're typing from your phone, let's add a few headings for better scannability without changing your original content. Most people don't like walls of text.
------------------------------------------------------------

Initial No Deposit Bonus and Playthrough
I signed up for a 100 free spin no Deposit bonus at Cryptoleo thru Chipy and played it for about 8 hours b4 completing the $1000. Play thru.

Max cashout on that bonus is $50. I followed my progress throughout the night. When i got down to the end I went to the cashier and saw AVAILABLE TO WITHDRAW $52. So I filled out the withdrawal and a message came on the screen stating I must make a minimal deposit of $10 verify my wallet and then go to support to see if anything more was needed of me. If not I could get my money met immediately. Bonus win and deposit.

Reaching Out to Customer Support
I didn't trust anything they said at this point so I went to their live agent chat and asked, what exactly will happen after I make make this deposit? What else will be required of me? And that's when I found out that there was going to be a fight.

Conflicting Information from Support Agents
He said well i see that u have to play the wager of 40 x and then the bonus will be released. I kept getting sent to the Survey b4 any resolution. Or even a logical explanation as to how my play thru didn't actually count as a play thru.

I told 3 agents over about an hour and a half how I had already completed this 40x play thru but they completely ignored that statement every time and would comment u must play the 40x play thru in order to withdraw the bonus. And I would say there's a game history. Don't u have access to it? Just go look at the history and u can see at least 3000 spins on that play thru! And they would respond with No u completed the spins now u must wager the 40x.

They would totally ignore what I said about looking at the game history. Until i finally got one to admit that I was right. I told him straight up. I worked my ass off at about $7 an hour to win this bonus and it's documented and easily provable that I completed it and I am not going anywhere until I get my money.

Assurances from Support Agent Kyle
So he Kyle says yes I see u have won the bonus so just go make the deposit and u will get ur money.
Ha! Yeah?! I said how do I know u are telling the truth? He said bc we are a licensed casino and we don't lie. We are governed by the ABC blah blah blah and we can't lie. So go make the deposit and go to the cashier and make the withdrawal.

I said what about I.D. and proof of address? He said on a withdrawal of this size it's not required.

Making the Deposit and Facing More Issues
I felt completely at ease after he said these things. Damm fool I was. I made that deposit and they tied it to the locked $50 and Said I had to play it thru 40x's !!!

They stole my bonus win then they stole my deposit. I actually got tired of arguing with them and managed to do half that 40x with that $10 deposit b4 losing it.

Evidence Supporting My Case
They owe me and they are licensed. I got a screen shot of the locked bonus win which some how isn't even $50 anymore but half that. On it it states 100 free spin bonus and below all the boxes with the info about the bonus is a banner that states Only real money can be used to play this bonus. Meaning I guess they think I need to make another deposit and continue it.

I have all the documentation I need I think in that one screen shot. Bc that locked money IS real money that i already played thru.

How else are you going to have a balance with only real money in a no deposit spin bonus? There's ever ONLY a real money Balance in those bonuses. And never does it come from a deposit!

Seeking Resolution
They are licensed. How do I make these people do the right thing? I mean what are they even thinking? All the spins are documented. The ticker tape for lack of a better description counted down to 0.00 bonus balance. And withdraw available of the full amount allowed. $50.

Oh and another screenshot of their T&C's stating exactly that Noone can play a deposit on a no deposit bonus which is what they had me do to claim the money I won over the previous 8 hours.

Conversations with Support
I apologize for it being so long but I could've made it a lot longer. I have the last conversation with one of their agents Enrique. Full conversation.I had it sent from the chat but I didn't trust it to make it so I also screen shot it the whole way down. And for good reason as it turned out. Only about one third of our conversation is there. The Last 2/3rds weren't sent.

I showed him their t&c's about it is explicitly forbidden to add a deposit to a no deposit bonus after he tried to end with I must follow the Casinos Terms and u have to as well.

I said u mean these? And I sent him the screen shot stating exactly the opposite of what they made me do. He didn't even respond. Just sent me to Survey.

 

[thr0b]

I know of CryptoLeo and they’re fairly* trustworthy. In that I’ve never had any trouble receiving payouts from them, including from some no deposit bonuses.

It is true though that you need to have deposited something to get anything back from them, which is fairly standard, isn’t it?

* there was a spate a while back of people saying withdrawals were taking an excessively long time, but they seem to have quietened down. I don’t really use them now, mainly as they cut back to 94% RTP and dropped a bunch of good providers at the same time.

 

[crazyej]

How is making a deposit on a no deposit bonus ever standard? It's a complete dichotomy. An absolute opposite in terms. On fact this is Cryptoleos response in their posted terms and conditions.
Oh and BTW I'm not speaking about making a verification deposit which is common. I'm talking g about the casino then taking that deposit and tying it to the money u already won and giving u another 40x play through on it.

 

[chiya]

I know of CryptoLeo and they’re fairly* trustworthy. In that I’ve never had any trouble receiving payouts from them, including from some no deposit bonuses.

It is true though that you need to have deposited something to get anything back from them, which is fairly standard, isn’t it?

* there was a spate a while back of people saying withdrawals were taking an excessively long time, but they seem to have quietened down. I don’t really use them now, mainly as they cut back to 94% RTP and dropped a bunch of good providers at the same time.

In what world/casino do you have to deposit after winning on nodepo/freespins, and then play through said deposit and previous nodepo/freespin winnings AGAIN, if they already were played thru?

Tldr is that the OP played a nodepo, played it thru 40x already. Made a verification deposit, and now he's asked to play thru 40x the $50 winnings from wagering+$10 deposit AGAIN.

He already wagered $4000 in order to gain $50 max withdrawal. And now he has to wager further $2400. That makes literally no sense.

 

[thr0b]

Yeah, something’s gone wrong there. Mostly they only want you to play through deposits once or three times (I forget).

I’d be escalating the complaint in the live chat. They’ve resolved a few issues for me - sometimes it’s dependent on which agent you get.

 

[crazyej]

Read if u want some enlightenment. This is Kyle from their Chat u recommended. It's long but if you read nothing else read Kyle's comments at the end. That "if Casinos ever gave away money from no deposit free spins bonuses they wouldn't be able to pay depositors. " This starts with the chat bot then Doris and then ending with me being transferred to Kyle. Who was the one that told me to make the $10 deposit and assured me I would be able to get my money from this win no problem. I wish I had saved that conversation. I didn't think I needed to after his assurances.

Name:
Eddie
E-mail:
dickensoneddie44@gmail.com

Hello and Welcome!
I'm a ChatBot, not a real human
I will assist you today, and will help you out with your questions
Please, choose the language in which you wish to chat
English

Please, choose your topic
Withdrawals

Everything about Cashouts and Withdrawals!
Please, choose what you would like to know
Can't withdraw!

Are you experiencing some fund withdrawal errors, Eddie?
I’m sorry for this
What sort of error are you seeing?
Other

After reaching a certain threshold, when making a withdrawal request you receive an email from our Team with a list of documents and their requirements for verification
Make sure you follow the instructions in the email and your docs meet the requirements
It’ll take up to 24 hours for our team to get back to you via email after you provide the documents
The sooner you upload the necessary documentation, the faster it’ll be checked
Take me back

Okay, Eddie
Transferring you back now
Please, choose your topic
Withdrawals

Everything about Cashouts and Withdrawals!
Please, choose what you would like to know
Can't withdraw!

Are you experiencing some fund withdrawal errors, Eddie?
I’m sorry for this
What sort of error are you seeing?
Locked by bonus

Please, remember that the winnings obtained by using bonuses become available for withdrawal only after meeting the requirements of all wagering rules
I met them

Oh dear, looks like I didn’t understand your question.
Please, choose one of the categories
Have any other questions, Eddie?
Ask away - I’m all ears (or eyes in this case)
I met all wagering requirements and then some.

That doesn't seem to be your robot friend's field of expertise
I think it's better if you talk to one of our agents
I will transfer you now
Meanwhile, please, provide more details for your question here
If you have a screenshot, please, feel free to attach it as well. This will speed up the process significantly
You have been transferred to: Doris.

Hello! My name is Doris, and I'm here to assist you today. As a part of our support department, I'll be personally handling your case and ensuring that we address and resolve any issues or concerns you may have.
Hi Doris

Do you mean the REGISTRATION: 100 Free Spins bonus, Eddie?
Yes I followed the instructions about making a $10 deposit to confirm my bitcoin address
Yes
I was told it would be unlocked upon receipt of the deposit an d I could withdraw it then
It's still locked

As I can see, you have played 100 free spins on Elvis Frog in Vegas already. Kindly note, to win the bonus, you need to wager the total amount. According to the terms, you need to wager the bonus 40 times According to the system, you have wagered 0.00 / 0.00921080 of your bonus now.
I did

All the bonuses are sticky. It means, you cannot request your withdrawal until wagering requirements are fully fulfilled. Also, you start playing for real money first, then for bonus money, and as soon as bonus money is lost, the bonus also gets lost.
Look at Gane play history

Some bonuses have a real money wagering requirement meaning the bonus will be credited to the balance after it is wagered with real money. You can check the wagering progress in your profile page's Bonuses tab, Eddie
I met all play thru
Plz stop

No, unfortunately, as I can see, you have not wagered the bonus now. The winnings obtained by using bonuses become available for withdrawal only after meeting the requirements of all wagering rules
I met all requirements. I met them

Please feel free to check the wagering progress in your profile page's Bonuses tab.
Are u crazy?
Why are u not checking the game play history. I played this bonus for 8 hours!

As I can see, you have played 0.00 / 0.00921080 of the bonus now. Kindly note, the total mount of the bonus is 0.00921080 So, to win, you need to wager it. Please feel free to choose your favorite slots
I can't wager it it's locked!!!!!!!!
Do u unfmderstand that I had this bonus up to $200 dmseveral times thru out the night.
Look at my last conversation with Kyle.
He said the same thing u are saying now at first. But look at the end of the conversation.
Man

Kindly note, the amount of the bonus is 0.00023027 (BTC), and to win you need to wager the amount 40 times, Eddie So, the total amount to wager is 0.00921080.
I did that
I did that
I did that
I have already done thatn
Look at the game play history. Just get Kyle back on the chat plz

Unfortunately, according to the system, you have wagered 0.00 / 0.00921080 of your bonus now. Also, to wager the bonus, you need to choose it to place a bet
Get me a supervisor plz

Would you like to contact Kyle?
Di u not understand that even if I wanted to bet that money as u say I CANT BC ITS LOCKED!

Can you add the screenshot of the error please?
What do u mean?

Also, please specify the title of the game you try to start
What do u mean

Can you add the screenshot to check the reason you cannot use the bonus please?
Why don't u just look at Kyle's last sentence to me 30 min ag
Ago
Are u kidding me?
How is it that you don't know this process?
What some one wins a no deposit bonus b4 they can withdraw the money the casino makes them make a deposit to confirm the wallet that is going to be used for the withdrawal of the bonus win.

You need to complete wagering of the bonus to make the withdrawal request. Please feel free to play slots to wager the total amount of the bonus.
That's what I did and the bonus win that is still locked should now be unlocked as I was assures by Kyle 30 minutes ago that it would be.
You're insane
U are really insane
You tell me how I can even wager that money? It's locked.
Do u understand that? It's locked.
It's locked bc it can't be used until my account t is verified.

Can you specify the meaning It's locked please?
It's mine now whether u understand that or normal. I met all requirements in the T&cs and now it's just a formality. To get it or at least it should be.
OK. I just dis
Did
I'll go take a screen shot
Eddie 04:07 PM
Don't go anywhere

Eddie, please take your time
Look at the top of the screen
That's the bonus win. It's locked. I can't bet it and I can't withdraw it. It's mine bc I completed the play thru requirements but it was locked until I could meet all the verification for a withdrawal requirements. The first one being a $10 deposit n

Eddie, according to the terms, a player cannot make the withdrawal request with an active bonus. You have an active bonus in your account. To make the withdrawal request, you need to wager it or cancel it. Kindly note, f the bonus is canceled before wagering requirements are met, the winnings obtained by its use are canceled as well. The sum that was removed after you had canceled the bonus was the amount of winnings received with its use. Therefore, this amount was canceled as well, being a part of the bonus
It's not active!
It's not active
It's over
If it were active It wouldn't be locked
I didn't cancel no bonus
U are craz,y

You have played 100 free spins in Elvis Frog in Vegas. Now, you need to wager the bonus to make the withdrawal request
Can I help you with anything else?
Ur gonna make me cuss u out. Where's Kyle
And BTW how do I make a bet with those funds.
Eddie 04:14 PM
How do I wager them to do as u say I Need to?
I can't wager them Doris. They are locked

I need a minute to transfer you to Kyle please.
OK ty
When we are done I'm going to ask him to retrain u
You have been transferred to: Kyle.

Hi Eddie ! I’m Kyle, and I’m here to help you!
OK Kyle I'm sorry but maaaan.
OK I made r.the deposit u told me to make and I went to the cashier as u instructed but the funds are still locked
U do remember the conversatio. Correct!?

Yes, I remember, I reviewed the dialogue, I wrote that the bonus must be wagered back. Now you already have the money from the free spins and it is real; in order to be able to withdraw it, you need to wager it. This is the basic rule of ours and any other casino in the world.
Omg! U are not kyle!
Wtf
You acknowledged that I had met those criteria in our conversation

With deposits you can wager your winnings. This is written in T&C. I'm very sorry, you agreed to T&C when you registered.
Eddie 04:20 PM
I have met all the requirements of thatnbonus
Wtf are u talking about? I played a $1200 play thru on that no deposit free spin bonus! I did the 40x play thru!
And afterwards I was told that it was mine and I could withdraw it
But first I had to make a $10 deposit ti verify my bitcoin address
And once I did that it would be unlocked and I could withdraw it!!
Kyle acknowledged all that and said those ecmxa t words to me
In the chat
It's recorded

Online Crypto Casino ₿ Cashback Up To 25%
There are some rules after 3.9.
Did u or did u not write to me in our last chat that once I make the deposit I can go to the cashier and make the withdraw on the bonus win?


Eddie 04:25 PM
On the no deposit free soon win

I thought that I was wrong about something. Im re-read the chat history.
What I can't see that
That was way at the vmbeginning of our dialogue
Look at the end of it. What u told me
To deposit and withdrawnn
You forbade him told me we are not liars.We are licensed and we have to do what we say
Because I.
Was concerned that you might do exactly what you are doing right now and lie through your teeth

I have written to you many times that you need to contact our T&C. Any bonus must be wagered 40 times. These are clear rules, in order to win back you need a deposit, that’s right, is that what you meant?
I did that
No that's not.
Whoever u are do u have access to my game play history as I do?
Do u realize I played this bonus for over 7 hours straight sometimes wagering $1 spin

You wager your total winnings from the bonus. You win, the system records the win and from that moment you start wagering.
The play thru Is 40x which was 1000..
Yes I did.that for 7 hours!on about 12 different slots
And once I met the 40x requirement the funfmdems were locked
Funds

If we could simply give away winnings from free spins, then players who make deposits and play for real money would not be able to withdraw their winnings. This is a necessary solution for casinos, since you cannot simply withdraw money without making a deposit.
You are a liar
I want to speak to ur supervisor
I just sent this transcript to my email. Ur a Fool if u think u can steal people's money like this.

All chats are viewed and saved in history; if you have compliance, you can write an email. The email is at the bottom of the site near T&C and other things.
I won the money that is locked nicely was told it was mind but I needed to be verified to get it.
I won the money that is locked.I was told that what I needed to do now to get.It was to verify my bit wallet
Are you saying that when I was told that I was being lied to just to get my money since there
Sent there

If you have a complaint about the site and this system, or that I might say something wrong, you can write a complaint by email, as a rule, they are considered within a day or two.
Eddie 04:39 PM
Let me ask u this maybe u will answer this question. Let's say I do what you say.I need to do and I do all the play through and I do all of the TNC's.You said I need to meet that I haven't.
What happens?Then?Let's say I got an amount that I can withdraw.What happens to that money and how do I withdraw it

In order to make a withdrawal, a player must play through the active deposited amounts at least 1 time prior to withdrawal.
I'm not talking about it deposit.I'm talking about the free spin bonus that's locked in my account
I said I did all the play through.Let's say I did all the requirements.How do I get that money?What happens to it as soon as I meet the threshold of forty times play thru
What is the process of someone getting paid one of your bonuses a win once they win, what is the process? What do they have to do to get that money
And I'm talking about someone who's never made a deposit.I'm talking about a bonus.That is a no deposit bonus, sign up no deposit bonus.How do they get the money if they win?What happens to that money when they win it
Eddie 04:42 PM
Can I speak to your supervisor please

If you wager your money, it will be transferred to your real balance and will be available for withdrawal. You cannot withdraw them now, because you won from free spins, you did not win from your money that you deposited, so this money cannot be withdrawn without a wager. We only have agents, you can only talk to agents.
So you're saying that no one can ever win on a no deposit bonus that you guys are giving out
So you're saying that your bonuses are bogus
That a no deposit sonic bonus can never be withdrawn.Is that what you're saying
Sign up bonus

This is a no deposit bonus that can be withdrawn after wagering it.
What do you mean by wagering it
Eddie 04:46 PM
After someone spends the 100 spin say they have an amount of $30 so they have to do a 40 times play through on the $30.Correct, and then whatever he's left over if they get that far up to $50 according to your T.N.C's, they can withdraw or not.Can they withdraw that or not
Of course, we both know the answer to that.The answer is yes, so let me ask you Kyle.How is it that I did that forty times play through and yet you're saying I can't withdraw the win
And another thing call if someone is given something it's theirs.I was given free spins.They were mine to try to win something with.I was told that I went up to fifty dollars if I did a forty times play through on the money and I did. And then I was told upon trying to withdraw it that I needed to do something further and deposit money to prove that the money that I won was being sent to my address and not wforever so I did that too

You were just playing with your free spins. Only after all one hundred free spins have expired can you wager this bonus. This is logical since you turned on a specific bonus and played with it, when the bonus is over you decide to cancel the winnings or wager it and withdraw it.
Yes kyle you're exactly Right and I did that exactly that
I took the win from the spins And I played it through forty times the game history clearly shows that
Over seven hours of it and then those funds were locked
How can you have this argument?When you can clearly see the play through the play through is documented on every game I played on every slot machine.I played on this bonus.It's documented every one of them.Every spin is documented over twelve hundred dollars worth of them
Face b

Tell me, did you spin the slot 100 times or more?
U don't have the game history?

It's not as detailed as you might think.
I spun it and 12 more about 5000 times probably
Over 7 hours
Do u know how many time s u can spin a slot in 7 hours?!
I worked my ass off for this and I'm not letting it go.

OK. I will forward your problem to the developers so that they can check in a little more detail what could have gone wrong. Your argument is very strong and I could not argue with it since I have not seen 7000 spins in history. Now I’ll check it again and tell you.
7 hours. $50! That's less than $8 an hour!
Lol
OK
The historyshows the previous 100 spins on the last game u played. That history is usually 4 to 5 minuted long in real time. So average 100 spins every 5 min over 7 hours.
Eddie 05:00 PM
So maybe I stretched the truth a little bit and it's not 7000 but it's at least 3000 to do that play thru last night.

Kyle 05:00 PM
Wait a little, I'll see what they tell me. I really want to help and I’m looking at all the options where you might be right.
OK ty

Wagering of the registration bonus is carried out only with real funds
The site administration literally wrote this to me.
Once someone completes.
The one hundred spins it is real money
This is a no deposit bonus.They're saying that they could never be real money with a no deposit bonus ever if that's the case
When somebody wins money off the free spins.That's not real money.I just thought I told you earlier.Are they saying no one could ever win money on a dog deposit bonus ever?Then if that's sold in their

That's right. This is not a way to take away free money, this is a casino, real money is deposited into the casino.
If that's so Then their bonuses are lies.They're not Real bonuses they're just Bait to get people to come to the casino and sign up they're not real
So you're saying None of your no deposit bonuses are real
You are licensed correct.Your casino is licensed
So what do you think they're gonna say if that's the case when they see what you just said
Read

You always need a deposit to play; without a deposit it is impossible to withdraw anything, and that’s what I mean. I understand that you really want to take your money from free spins, all I can advise is to wager it.

 

[slot_zombie]

Operating offshore and paying low/no tax.

Offering lowered RTP.

Talk about having your cake and eating it.

 

[thr0b]

I just looked at the screenshots again, and it looks like there is more than one active bonus. I wonder if it’s all got confused, e.g wagering completed on one of the bonuses but not on the next?