Must Read Just hit a huge Progressive on Sloto Cash and am concerned about the payout.

[Webzcas]

@Sloto you are seriously damaging a player's mental health with your actions over this. This is appalling behaviour. Please do the right thing!

 

[chayton]

@LocoEsquire A few years ago my hubby won $30+ K jackpot at a Playtech casino who said that they were going to hold him to the $9K/month limit that was in their T&Cs - we did a PAB and even though that Playtech casino was borderline rogue, Max & Bryan were able to get them to pay the entire amount in one big fat cheque. If anyone can help you get this done, these guys can. Hang in there. We're all rooting for you!

 

[maxd]

Ok, well, it's been a hell of a morning! I've spoken to an RTG operator who explained to me how some of this works. Suffice it to say that it's not nearly as cut-and-dried as it might seem to most of us -- obviously me included -- at first glance. I'll bring this up with @LocoEsquire privately to discuss some possibilities.

The bottom line is that he is going to get paid and that's the good news. The tricky parts haven't been resolved yet so the timeline is in question.

Oh, and I do owe @Sloto and SlotoCash an apology. I thought it was just them dicking around but it's not as simple as that. Firstly there are RTG-casino issues that I was not aware of. Secondly, @LocoEsquire 's location apparently complicates things considerably and I understand now how that is a reality here that simply has to be dealt with. I blamed the casino but the truth is they are more or less caught between a rock and a hard place too. No that that excuses them from paying -- far from it -- but it does explain why the response hasn't simply been "Happy Days! Here's your 200k. Have a nice day."

- Max

 

[L&L-Jan]

@LocoEsquire 's location apparently complicates things considerably

Put some blocks in place perhaps? So customers don't run in to these things. I block jackpot games too for complicated countries, just to avoid any hassle if a jackpot is won.

 

[dunover]

Ok, so now I am being told that the win is available to withdraw, but that I am subject to the $5,000 a week withdrawal limit. @Sloto, is there anything you can do to help me with this?

That is full on rogue. It's the PLAYER'S MONEY not theirs! They have received it on behalf of the player, not themselves. Okay, there could be issues with a single 200k payment through the wire system but 9-10 months is pure bile at 5k pw. Surely manage this better and investigate all avenues as to how the player can receive their funds as fast as possible?

It never ceases to amaze me at how the industry and operators advertise jackpot games without a health warning. A moment of joy, triumph, elation is turned invariably into weeks of stomach-churning stress and doubt.

 

[maxd]

Put some blocks in place perhaps? So customers don't run in to these things. I block jackpot games too for complicated countries, just to avoid any hassle if a jackpot is won.

I think you've hit the nail squarely on the head. Knowing what a hassle it is going to be to pay a given player because of their country is the casino's problem to solve, or at least deal with. Not dealing with it and expecting the player to accept the troubles involved is just asking for troubles of your own. IMHO.

- Max

 

[chayton]

I thought it was just them dicking around but it's not as simple as that. Firstly there are RTG-casino issues that I was not aware of. Secondly, @LocoEsquire 's location apparently complicates things considerably and I understand now how that is a reality here that simply has to be dealt with. I blamed the casino but the truth is they are more or less caught between a rock and a hard place too.

I'd have thought that they would have explained this to the OP instead of just leaving them hanging for a month with the "it's under review" excuse, which to most of us just felt like a brush off.

I know that some casino back end mumbo jumbo isn't for the view of us mere mortals, but if they would have been a bit more transparent with the player in the first place, this thread might not even exist.

 

[andysbetting1187]

That is full on rogue. It's the PLAYER'S MONEY not theirs! They have received it on behalf of the player, not themselves. Okay, there could be issues with a single 200k payment through the wire system but 9-10 months is pure bile at 5k pw. Surely manage this better and investigate all avenues as to how the player can receive their funds as fast as possible?

It never ceases to amaze me at how the industry and operators advertise jackpot games without a health warning. A moment of joy, triumph, elation is turned invariably into weeks of stomach-churning stress and doubt.

Agree 100% - as a gesture of good will they should at a minimum release the 5ks that would have accrued weekly since the money was won (I believe early November) so why can't they send the OP at least a one off of 25-30k and then figure out the best way to send them the rest ASAP

 

[lockinlove]

I think you've hit the nail squarely on the head. Knowing what a hassle it is going to be to pay a given player because of their country is the casino's problem to solve, or at least deal with. Not dealing with it and expecting the player to accept the troubles involved is just asking for troubles of your own. IMHO.

- Max

A good casino would book a flight ..put all the money in a bag and go and deliver it to a player.

Pretty sure @L&L-Jan does this for big winners

 

[cheetahwind]

What I don't understand is even with the country limiation, what would stop them from paying the win 100% in Crypto Currency. Then having the player cash out via that method with a local exchange?
Like I know I can currently cash out $5K per day up to $50K per month with Crypto.com, which means I would get my win in under 4 months versus almost a year and a half. If a guy was a smart he'd even find a few other ways to cash out and get that money even possibly faster than 4 months. Yet to me 4 months would be more preferable than waiting a year and a half.

 

[Casinomeister]

I would be more than happy to make a donation!! @maxd and @Casinomeister are seriously my heros right now!!!

We would love a donation - please chose one of the charities that we support here and spread the love:
Donate Now at Casinomeister

Tis the season to be jolly.

Concerning this thread - what a gagglef%$* - an old army term that was used nearly on a daily basis, Unfortunately, it applies here.

We still don't have an explanation on why this took over a month to resolve - and actually nothing needed to be resolved - this player was good to go from the get go. So in colloquial terms, "WTF"?

All it would have taken is a few positive sounding emails reassuring all was ok with the player, but everyone on the planet can read what a goatf^%$ this was. So there ya go - this was an absolute public relations nightmare which in my opinion, they couldn't care less about.

If they did, someone would have contacted the player.

Moving on - we acknowledge the difficulties that casinos have when paying players in jurisdictions where large payments can be problematic. I get it - payment processing has always been fraught with difficulties. This was a progressive jackpot - the funds are in the players account, but it is up to the casino to expedite this payment. We require our Accredited Casinos to pay these Progressive Jackpots in one ump sum, or in decent amounts as noted here in #7 of the Accredited standards:

"Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*
...
* Excluding IGT progressive jackpots – this is noted within their listings."

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The reason why this rule was added to the standards was to avoid these nightmares:
Playtech Progressive Jackpots Scandal

So we know that this provider is paying the progressive, the casino operator is on the same sheet of music trying to do this, but this whole episode caused this casino to lose its Accreditation here since this was so screwed up. (I have explained this in a previous post).

Moving forward: I agree with the casino operators that these difficulties are apparent - but saying that, they their treatment of players is crucial - and most of the positive treatment is via trust. (Seems like I have been preaching about this for over twenty five years - so yawn - why do I keep repeating myself?).

I was tempted to remove all RTG casinos from the Accredited section - but that would have been a rash judgement using tunnel-vision - and it would have been unfair to all. It would have also been pretty aggressive on my part, since these casinos - which are some of the best run casinos on the planet - have excellent reputations here.

So we are amending the accredited standards to the following:

"Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts. If a player is in a jurisdiction where large sums are problematic, the casino will make every possible attempt to pay the player expediently - with an agreement from the player. *

SlotoCash still remains in the Neutral Zone. I can't reinstate any Accredited status until they can prove to us that that they are going to be 100% on board with what we expect from them. Perhaps if there is another progressive winner, they can show us how it is supposed to be done.

 

[shanetospin]

What a thread to follow this has been.

Great to see a positive outcome in the end though and a massive congratulations to all those involved especially those providing practical and emotional support to the player - but mostly congratulations to the winner.

I would have had a full on meltdown had this been me, the composure the winner had on this thread speaks volumes about the character of that player.


Have a great Crimbo all and here's to many more jackpot winners

 

[lnspin]

I mean with crypto it does not matter where you live, they can transfer him the $$ in minutes

 

[chayton]

SlotoCash still remains in the Neutral Zone. I can't reinstate any Accredited status until they can prove to us that that they are going to be 100% on board with what we expect from them. Perhaps if there is another progressive winner, they can show us how it is supposed to be done.

The fact that they have a $5K per week cap on regular withdrawals should be added to their review.

Another thing that's really bugging me is that the OP mentioned that another time they had a $500 withdrawal pending and used a free chip coupon they were sent, then Sloto voided the pending withdrawal because "it was in the terms" which seems sus to me too. I mean yeah void any winnings on the free chip, but to void a completely separate withdrawal that's sitting there waiting for them to pay seems like some sneaky bullshit to me.

And @LocoEsquire I'm glad you got it sorted so far, and hope they can work out something so you're able to get your winnings in a timely manner! Congrats again on the win, and kudos to you on remaining so calm and polite through this whole mess, I don't think I'd have been able to manage it.

 

[LocoEsquire]

Hello Everyone! Again, I want to thank all of you for your support over these past five weeks. It has been a rather convoluted and stressful journey, certainly not what I was expecting when I first hit a progressive jackpot, but after quite a bit of uncertainty and a massive lack of communication, I can tell everyone that it looks like I will be getting paid out. I truly believe that this is in no small part due to the amazing and overwhelming amount of support from this forum. I want to thank each and every one of you who followed this thread, shared your own experiences and let everyone know exactly how you felt. I want to especially thank @maxd & @Casinomeister for all of their support and help throughout this process. I can't help but think if it wasn't for them, I would still be waiting to hear something, anything, from someone. Max and Bryan are true friends to the community, and the passion and hard work they put towards helping us is nothing short of amazing. You two deserve every award you receive and more.

Now, with all of that said, I think that is important for me to update everyone as to exactly what has gone on this past week. I am sharing this not to shame anyone or lay blame or anything like that. I just feel that it is very important for all of us, as players, as customers and clients of these casinos, to know exactly what to expect if you are ever in my position. I wish I had known all of this five weeks ago, and I want to share it with all of you for future reference. It has now been 36 days and I have not yet seen a single dollar of my win. SlotoCash did finally reach out to me and between them and @maxd (more Max D to be honest) I now understand why the payout was delayed so long. Without getting into unnecessary details, I can honestly say that both RTG and SlotoCash were looking out for not only their best interests, but mine as well, and I certainly appreciate that. If, however, they had simply communicated the issues to me earlier on in the process, all of this stress and frustration may very well have been avoided. I am still at an utter loss to explain the horrible lack of communication from both companies.

I should also note that SlotoCash was willing to double their maximum withdrawal limit for me (10k a week), and gave me two options regarding payout of my win. Again, I appreciate Sloto's flexibility and willingness to work with me to reduce my total payout time from approximately 40+ weeks to 20+ weeks. What blows my mind, however, is that they are sill subjecting me to their regular "wait-time" on my withdrawals, and will not allow automatic withdrawals. This means that I have to make a manual request for withdrawal each and every week, and then, I have to wait approximately 5 days while the request is "under review", until it is approved and then another 24-48 hours before the payment is sent out. I requested my first withdrawal last Wed. 12/6, and as of an hour ago, it is still listed as "under review". To top it off, I received an email last week from Sloto asking if I would prefer that they use my username "TimothyFair" or "Timothy F. from Vermont" in the marketing materials they planned on putting out regarding my win. I was rather impressed that they asked me which I would prefer and I specifically requested that they use "Timothy F. from Vermont" as I didn't particularly want my full name publicized. When the first piece of marketing came out today, do I really need to tell you all which Sloto chose to use? Spoiler alert: not the one I asked them to. I admit, this is a minor thing, and honestly doesn't make a huge difference to me either way, but it does show a lack of effort and concern about the player's wishes. I mean, why bother asking me if you are just going to use what you want anyway? And as for making me wait for further "review" before processing my payout, that is just insane. I mean REALLY??? More review?? What could possibly be left to review???? A majority of the payout is crypto, which some casinos can accomplish in less than an hour. Making me wait an additional 5-6 days for each withdrawal is really like twisting the knife and I kind of take it like a giant "F*CK Y*U" to me at this point. I just don't understand why they would want to do this.

Please understand, I am thrilled that both RTG and SlotoCash have ultimately done the right thing and are in the process of paying out my win. They are both reputable companies, and deserve recognition for doing the right thing and not simply trying to get out of paying with some lame excuse. But it is the little things, the lack of communication, the refusal to engage directly with me, and the refusal to simply expedite my withdrawals after all of this insanity, that just blows my mind. It isn't good business and it doesn't make any sense. As a small business owner myself, I would NEVER make these choices regarding my clients/customers. I guess all I can say, is thank you to everyone involved, and please educate yourselves as to the policies and procedures of the casino's you play at, so you don't have to go through what I did over the past five weeks. Happy Holidays to all of you!!!!!

 

[chayton]

I'm honestly dumbfounded that a long standing casino would not be treating their big winners better. I don't know the ins and outs of the issues they're facing but I would think that they would be bending over backward to keep you happy. A big winner who gets paid promptly is the best marketing they could ever ask for. Plus a player who gets paid promptly will be more likely to come back and spend some of their winnings.

I would have been inclined to tell them they weren't allowed to publicize my name as a winner until they actually PAID my winnings. And this whole "review" every time is garbage. Whatever you do, don't play anything, no free chips, no deposits, don't play a dime of your balance or they'll use it as an excuse to void any pending withdrawals again.

 

[cheetahwind]

So wait a minute, your are taking Crypto Currency and there still subjecting you to a limit?
Really?
I figured with way folks were talking that you were taking a like a bank transfer, check, or a western union sort of thing. Where the feds could get a little nosey about "bigger transfers" entering the banking system.
Yet there is 0 reason why they can't pay you in full and 10x faster if there doing in Crypto. Unless if there going to tell you that the processor doesn't carry that much at that point, which then at that point I'd be buying that Crypto myself just to get this off of there chest.
This to me seems to be that there trying to hold onto your win for as long as possible with no justifiable reason.
Something about this doesn't seem right at all and makes me all the more glad I dumped slotocash a while ago.

 

[lnspin]

Just please after this be sure you never play there again. Its their loss

 

[sufferinsilence]

Someone at @Sloto should make sure your requests are immediately handled. They're more than happy enough to use your name, against your will, for their PR but assigning a host to you is too much?

I would've even gone further than @chayton and told them they couldn't use my name/username at all.

 

[maxd]

Hello Everyone! Again, I want to thank all of you for your support over these past five weeks. It has been a rather convoluted and stressful journey, certainly not what I was expecting when I first hit a progressive jackpot, but after quite a bit of uncertainty and a massive lack of communication, I can tell everyone that it looks like I will be getting paid out. ...

Thank you for posting this update. As much as we try to help with these things nothing beats a detailed update from the guy in the hot seat.

- Max

 

[sapit222]

I have enjoyed playing RTG now and then and of course always hoped to win 1 of the bigger jackpots.
I have even played at SlotoCash.

Seems to be lots of trouble getting paid when its about bigger money though...

Progressive Jackpot + all the money in the casinoaccount + a 10k/week max withdrawal (manual by the player?) even with cryptocurrency = not good.

 

[X-Raided]

Being paid 250K via Cryptocurrency living in the U.S. with up to 35% crypto tax depending on the state you live in, on anything over $600 withdrawn to your bank from whatever CEX you use that your provided your KYC info to?

 

[satchnz]

…SlotoCash…ultimately done the right thing…reputable companies…deserve recognition for doing the right thing…

But this whole experience has been a total shitshow?

After following this thread from the start, I’d not go anywhere near SlotoCash. From the rep’s overly casual approach to their total lack of communication…extremely poor.

 

[Tami]

Title pretty much says it all. I just (yesterday) hit a huge progressive ($200k+) on Sloto Cash and can't help but think that they have got to be pouring over the T&Cs to find someway to avoid having to pay out. I've been playing on Sloto for years and have never had a problem with payout, they're usually fine, but I have never won anything even close to this amount before. I am also wondering how they are going to payout given the weekly withdrawal limits. Does anyone have any experiance with large progressive payouts from Sloto? Or from anywhere? Any advice on how to make sure I get paid out?

 

[Tami]

Congrats! Personally never hit that much. But I did cash out over 8k from Posh started in August and have only received 1460 so far. It is a long waiting period. I hope yours comes quickly