Hello Everyone! Again, I want to thank all of you for your support over these past five weeks. It has been a rather convoluted and stressful journey, certainly not what I was expecting when I first hit a progressive jackpot, but after quite a bit of uncertainty and a massive lack of communication, I can tell everyone that it looks like I will be getting paid out. I truly believe that this is in no small part due to the amazing and overwhelming amount of support from this forum. I want to thank each and every one of you who followed this thread, shared your own experiences and let everyone know exactly how you felt. I want to especially thank
@maxd &
@Casinomeister for all of their support and help throughout this process. I can't help but think if it wasn't for them, I would still be waiting to hear something, anything, from someone. Max and Bryan are true friends to the community, and the passion and hard work they put towards helping us is nothing short of amazing. You two deserve every award you receive and more.
Now, with all of that said, I think that is important for me to update everyone as to exactly what has gone on this past week. I am sharing this not to shame anyone or lay blame or anything like that. I just feel that it is very important for all of us, as players, as customers and clients of these casinos, to know exactly what to expect if you are ever in my position. I wish I had known all of this five weeks ago, and I want to share it with all of you for future reference. It has now been 36 days and I have not yet seen a single dollar of my win. SlotoCash did finally reach out to me and between them and
@maxd (more Max D to be honest) I now understand why the payout was delayed so long. Without getting into unnecessary details, I can honestly say that both RTG and SlotoCash were looking out for not only their best interests, but mine as well, and I certainly appreciate that. If, however, they had simply communicated the issues to me earlier on in the process, all of this stress and frustration may very well have been avoided. I am still at an utter loss to explain the horrible lack of communication from both companies.
I should also note that SlotoCash was willing to double their maximum withdrawal limit for me (10k a week), and gave me two options regarding payout of my win. Again, I appreciate Sloto's flexibility and willingness to work with me to reduce my total payout time from approximately 40+ weeks to 20+ weeks. What blows my mind, however, is that they are sill subjecting me to their regular "wait-time" on my withdrawals, and will not allow automatic withdrawals. This means that I have to make a manual request for withdrawal each and every week, and then, I have to wait approximately 5 days while the request is "under review", until it is approved and then another 24-48 hours before the payment is sent out. I requested my first withdrawal last Wed. 12/6, and as of an hour ago, it is still listed as "under review". To top it off, I received an email last week from Sloto asking if I would prefer that they use my username "TimothyFair" or "Timothy F. from Vermont" in the marketing materials they planned on putting out regarding my win. I was rather impressed that they asked me which I would prefer and I specifically requested that they use "Timothy F. from Vermont" as I didn't particularly want my full name publicized. When the first piece of marketing came out today, do I really need to tell you all which Sloto chose to use? Spoiler alert: not the one I asked them to. I admit, this is a minor thing, and honestly doesn't make a huge difference to me either way, but it does show a lack of effort and concern about the player's wishes. I mean, why bother asking me if you are just going to use what you want anyway? And as for making me wait for further "review" before processing my payout, that is just insane. I mean REALLY??? More review?? What could possibly be left to review???? A majority of the payout is crypto, which some casinos can accomplish in less than an hour. Making me wait an additional 5-6 days for each withdrawal is really like twisting the knife and I kind of take it like a giant "F*CK Y*U" to me at this point. I just don't understand why they would want to do this.
Please understand, I am thrilled that both RTG and SlotoCash have ultimately done the right thing and are in the process of paying out my win. They are both reputable companies, and deserve recognition for doing the right thing and not simply trying to get out of paying with some lame excuse. But it is the little things, the lack of communication, the refusal to engage directly with me, and the refusal to simply expedite my withdrawals after all of this insanity, that just blows my mind. It isn't good business and it doesn't make any sense. As a small business owner myself, I would NEVER make these choices regarding my clients/customers. I guess all I can say, is thank you to everyone involved, and please educate yourselves as to the policies and procedures of the casino's you play at, so you don't have to go through what I did over the past five weeks. Happy Holidays to all of you!!!!!
