Casumo Source of Wealth issues

[snorky510238]

Well, here are a few things to ponder. Since lockdown, I have made a lot of withdrawals from Casumo and each time it stated “are you sure, as withdrawals cannot be reversed at this moment in time”.

I made a withdrawal on the 28/06/20 and was hit with SOW the next morning and I uploaded docs immediately (I was already verified).

During that time my withdrawal was never returned to my balance and I got an email on Thursday to say it had finally been approved. It was paid into my account yesterday so I think, okay hassle but it’s sorted.

WRONG. I get an email last night saying “unfortunately some of your documents are insufficient”. From what I understand the bank statement was missing my name and my salary payment. Now I am not the best with technology and I have to admit it was more a stroke of fortune than skill that I was able to upload them in the first place but I am certain the salary payment was on there, not sure about the name. Also I cannot find a way (I struggle with technology) to be able to view what I uploaded (I know it’s probably simple but I am a dinosaur, trust me).

My point really is

1. They cannot have suspicions of money laundering or they would not have paid me without completing SOW.

2. The only card I use for deposits is the one that is already verified and linked to that bank account so if the statement is missing my name surely a cross reference to the card which is in my name with matching account number and sort-code should logically be sufficient.

3. I have made hundreds of withdrawals and never reversed a single one, so did that come into play as they knew there was nothing to gain from holding on to it, whereas (and I am only guessing) @GameRoom perhaps has a history of reversing withdrawals and their tactics paid off?

 

[Krogilasi]

Hmmmmm.

Just tried the Live Help on the website. It doesn't load. The "Contact Us" link doesn't load either - doesn't even react to a click.

Tried that in two browsers.

Then I went to the app and clicked Live Help there.

Doesn't load.

Well.. Seems like they are currently having some issues or they are just closed (for the weekend perhaps ). At least they should be open at all times. Same happens to me and email left unaswered as well.

I've been playing in casumo literally all week, withdrawals been 1->couple of hours maximum. However yesterday i think it was something like 18:00 o'clock or shortly after that made my latest withdrawal which hasnt yet been approved and paid out. I know some other player as well who have been waiting withdrawal since thursday so at the moment seems like they are having issues of some kind.

For me casumo's normal withdrawal times have been 30minutes to some hours, hardly ever 24 hours no matter how big payout there has been, only then when there has been some delays etc stuff it happens, and boy it has started to happen more often. Not every week or so but at least monthly or so. Fully verified customer as i am (SOW:s and everything approved long time ago) im not buying these slow-pay crap which occasionally now and then starts to happen, and if they are facing some issues at least they should tell everyone there is some issues and delays on the way.

Dont get me wrong, i enjoy playing at Casumo but these occasional delays starts to guestion the place even tough all things are always working exept now and then with the delays..

 

[thr0b]

Well, is UK folks can’t reverse withdrawals at this point, so I don’t think that’s the issue.

 

[thr0b]

My withdrawal has now been approved.

They rejected my bank statement for some reason. I guess because the pay for this month wasn’t on the bank statement (though the last month’s was on there.)

Or it could be that due to mergers and acquisitions and TUPE, the name of the BACS transfer is different to the name of the company I work for. Either way, money on the way.

 

[shadow123]

Whatever Gameroom thinks of Casumo and however much they pissed him off, why on earth give them 4K
Only one winner , bet they pissed themselves laughing.Doing that is just going make them carry on scamming
until the UKGC finally wakes up.He didnt need to do anything apart from wait, they would have to pay him in the end.

 

[nutnut]

Whatever Gameroom thinks of Casumo and however much they pissed him off, why on earth give them 4K
Only one winner , bet they pissed themselves laughing.Doing that is just going make them carry on scamming
until the UKGC finally wakes up.He didnt need to do anything apart from wait, they would have to pay him in the end.

hes reconfirmed why they do it. 4k recouped from stalling. embarrassing

 

[Krogilasi]

My newer withdrawal been approved as well.. That didnt take more than 1 hour from pending. However yesterdays withdrawal is still pending, had to go chat (which is open now) ask about it, said some wd's go to manual processing and other ones are automatical..

 

[thr0b]

Given that they rejected a document but still processed the withdrawal, it seems to me that this was always about delaying withdrawals.

Given that thee available evidence suggests it’s primarily players under the UK licence who have had this, and those are the players who automatically have locked withdrawals, which cannot be reversed, I’d go as far as wondering if they suddenly found themselves short of funds and that this allows them to pay out over a longer term.

 

[colinsunderland]

Given that they rejected a document but still processed the withdrawal, it seems to me that this was always about delaying withdrawals.

Given that thee available evidence suggests it’s primarily players under the UK licence who have had this, and those are the players who automatically have locked withdrawals, which cannot be reversed, I’d go as far as wondering if they suddenly found themselves short of funds and that this allows them to pay out over a longer term.

Yeah, it does seem like there has been a massive increase in these SoW requests since reversing was banned doesn't it.

 

[snorky510238]

So we now have a situation where withdrawals are being paid and deposits accepted without SOW being completed. Which begs the question as to why it was asked for in the first place.

You can’t have it both ways! It was either required or it wasn’t.

 

[GameRoom]

Well, here are a few things to ponder. Since lockdown, I have made a lot of withdrawals from Casumo and each time it stated “are you sure, as withdrawals cannot be reversed at this moment in time”.

I made a withdrawal on the 28/06/20 and was hit with SOW the next morning and I uploaded docs immediately (I was already verified).

During that time my withdrawal was never returned to my balance and I got an email on Thursday to say it had finally been approved. It was paid into my account yesterday so I think, okay hassle but it’s sorted.

WRONG. I get an email last night saying “unfortunately some of your documents are insufficient”. From what I understand the bank statement was missing my name and my salary payment. Now I am not the best with technology and I have to admit it was more a stroke of fortune than skill that I was able to upload them in the first place but I am certain the salary payment was on there, not sure about the name. Also I cannot find a way (I struggle with technology) to be able to view what I uploaded (I know it’s probably simple but I am a dinosaur, trust me).

My point really is

1. They cannot have suspicions of money laundering or they would not have paid me without completing SOW.

2. The only card I use for deposits is the one that is already verified and linked to that bank account so if the statement is missing my name surely a cross reference to the card which is in my name with matching account number and sort-code should logically be sufficient.

3. I have made hundreds of withdrawals and never reversed a single one, so did that come into play as they knew there was nothing to gain from holding on to it, whereas (and I am only guessing) @GameRoom perhaps has a history of reversing withdrawals and their tactics paid off?

I dont have history of reversing withdrawI dont need to cancel withdraw,I was playing on partycasino and 4k they dont realy make much of the diffrent,but dealing with scamer like casumo is abet to much,glad is all finish now,if I had gambling problem I will blow all out first day they reverse my balance that was 1 week ago,a see lot of ppl like making coment with out know a person who is it,and what is his gambling history,I call it a free drama try to make me or other look bad whith out know me at all,I did not play much on Casumo all I spend 3-4k before they ask for sow,if I we deposit with visacard,if we did money laundring you think bank will wait for casumo to check us? lol I simple dont want to share my all life with stupid company like casumo for some games to play,I gambling games not importan as much as mu privace,point is when you review a company make sure you there to back up if players have problem,A year ago 888 casino ask me about sow i send all doc and stream I join from he dealt with vip manager and speed up all the proces 6 hrs later was all aproved,In casumo we are dealing over 11 days and no one come from reviews say here guys this is problem and this will happen,we can all go out theire and do 1000s of revews companys and not take responsablity for it,
so good luck hop they pay you after you share all you life with some Criminal hiding on name of Casumo Casino,
Sure they want to see clear bank statment coz they want to know where you spend you money and sale it to advertisment companis,and make more money from you well you wait to get pay abet of gambling money

 

[GameRoom]

Something here which people need understand , a few of you have jumped down gamerooms throat.

It wasn't about the money in the end gameroom lost his deposit of £200 quid, yes he had built it up for £4000.

This is pure frustration, i've done this on a few occasions myself, he did not want to go through all the associated hassle of trying to get his funds. i wouldn't say it's down to casinomeister, he has just used it for a guide thats all, Clearly there is a massive problems ongoing at Casumo.

At the end of the day it is gamerooms decision to make on how,what or whatever he does online.

Maybe on another day he may well of dug his heels in & stuck it out, but wasn't the case this time round, if anyones to blame here it is Casumo by not adhering to their own terms & making plenty of out right poor decisions in the favour of the casino, as others have said stay well clear of the joint.

that is my point,to me 4k dont make much of the difrence,but is players out their it will make a lot of the difrent,my point is simple dont make reviews of 9/10 when you know company like casumo have history of making problem getting pay,their are lot of players out their with gambling problems they spend their last money on gambling and not getting pay is not fair,
I play for fun I like to play slot with my friends,we have grupe we play all same game 100spins loser pay for beers,I never play dreaming I could hit jackpot on slots,abet of fun for weekend

 

[GameRoom]

I think everyone sympathises with the frustration, but I what irks people, hence the responses is his refusal to take personal responsibility. He has blamed Casumo (rightly), Casinomeister, and even complained about the reviews that people have posted.

I have lost thousands myself before - but the only one pressing the play button was me!

I am not blaming Casino or anyone else what i lost,all i am saying you do reviews 9/10 for company they have history not paying that stick with you reviews and help players they use you good reviews,he know casumo had made problem on past for a lot of players he should go back and change and inform players casumo is not like other casinos,you send id proof of adres and you good to play,
not all players have same spending limits but I do have it,and last think i will wait to make money or lose money from casino
if you make video and say casino was test it and is safe to play sure me and lot of others will join and play,with out think I will need to share all my life with casino like Casumo,and I am sure they use my info sale to advertisment copany target me and bombard me with more scam emils


a lot of Casinos sale are info from are bank statment,sometims they make more money by saling are date than we spend online gambling,is players he withdraw £30 his waiting for sow to be check for weeks refusing to pay,coz all they want his date
most all casinos own advertisment companis,like videoslot owner he owns 4-5 advertisment companis,you think he will not use costumer date to sale? lol
same when you join Streams forum biggest money they make saling are emails target us with advertisment,many streams they push more players to login with their facebook or twitter for chance to win some Amazon voucher or cash prize,not bad getting 1000s of date to sale to advrtisment company for one prize of £20 or £100

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[GameRoom]

Whatever Gameroom thinks of Casumo and however much they pissed him off, why on earth give them 4K
Only one winner , bet they pissed themselves laughing.Doing that is just going make them carry on scamming
until the UKGC finally wakes up.He didnt need to do anything apart from wait, they would have to pay him in the end.

like my privat life is much worth than 4k,and yes first is UKGC what gives the power to Casumo to scam players,other think who UKGC make rules for sow to be check on online gambling? when you use visacard to pay,you think bank will not check? all I am point stop reviews as 9/10 when casino are know to scam players,now other casino so Casumo it find law gap who to scam UK players Rizk and Kaboo Casino start doing same,is up to players to make changes for better gambling and stop casinos scaming players

 

[GameRoom]

Hmmmmm.

Just tried the Live Help on the website. It doesn't load. The "Contact Us" link doesn't load either - doesn't even react to a click.

Tried that in two browsers.

Then I went to the app and clicked Live Help there.

Doesn't load.

I try this moring also to close my account chat did not work,looks like they block me talking to tham,I send email ask tham to close my account, they still did not close my account they pause it,

 

[hhhelllo]

All this bullshit. All this disgusting behavior from them and still at the top of any casino review website. Once again, no industry in the world behave like this. Online gambling? All good! 10/10 ratings The next step is that part of the wagering requirement is getting your head smashed by a baseball bat. Players would still claim it. Casumo still be at the top of the list with their CEO thinking he must be dreaming because its not possible for people to pay to get robbed and beaten with a bat. And some of you guys will still try to make sense out of this mess blaming the problematic gambler because he reversed and lost 4k after 9 fkn days of harrasment, stress and insane requests.

 

[GameRoom]

All this bullshit. All this disgusting behavior from them and still at the top of any casino review website. Once again, no industry in the world behave like this. Online gambling? All good! 10/10 ratings The next step is that part of the wagering requirement is getting your head smashed by a baseball bat. Players would still claim it. Casumo still be at the top of the list with their CEO thinking he must be dreaming because its not possible for people to pay to get robbed and beaten with a bat. And some of you guys will still try to make sense out of this mess blaming the problematic gambler because he reversed and lost 4k after 9 fkn days of harrasment, stress and insane requests.

other day I got offer from Casimba casino 50% bonus,any way I want to play I deposit £1000 total balnace £1500 play for like 7-8day off and on,I lost my deposit after 7-8days playing and start bonus money £500 i play 2 days on low bets my baonus money still on bonus,wtf I check wagerin 35x bonus and include my deposit amount total amount £52.250 to do wagering max bet £5 wtf,I just when for £5 bet after 10min all rest of bonus balance gon in 10mins
we get so much fake advertisment from casinos and streams that we dont even know if they playing on their real money of they get top up by casinos.
is most of streams have a lot of casinos promoting but the biggest I so is Chipmonek he has over 40 diffrent casinos all he review as very good casinos 99% of casinos he review are low RTP casinos
is shame we cant trust anyone any longer with fake reviews
P.S I never reversed balance Casumo did cancel my withdraw after 72 hrs pending,stop me from withdraw and let me deposit as much as I like and play as longest I want,but block from withdraw...is simple Scame and I bet mad coz ppl still give Casimo 9/10 I understand they make income from Casumo but UK spend over 14billion a year god know who many in UK get scam we dont know about it
Casumo not much a diffrent from scamers online they try all tricks to scam as every day

see the video who I see Casumo and lot other Casinos online and most are date casino they get they sale to this Scamers

 

[Jono777]

Any hi-rollers out there with ££££'s in the bank ?????

Fancy a laugh (you have to share the responses mind....) ???

Send in a SoW (even if not been asked) showing proof of your millions whilst simultaneously asking them to close your account.

Love to see their response to that one

 

[hhhelllo]

other day I got offer from Casimba casino 50% bonus,any way I want to play I deposit £1000 total balnace £1500 play for like 7-8day off and on,I lost my deposit after 7-8days playing and start bonus money £500 i play 2 days on low bets my baonus money still on bonus,wtf I check wagerin 35x bonus and include my deposit amount total amount £52.250 to do wagering max bet £5 wtf,I just when for £5 bet after 10min all rest of bonus balance gon in 10mins
we get so much fake advertisment from casinos and streams that we dont even know if they playing on their real money of they get top up by casinos.
is most of streams have a lot of casinos promoting but the biggest I so is Chipmonek he has over 40 diffrent casinos all he review as very good casinos 99% of casinos he review are low RTP casinos
is shame we cant trust anyone any longer with fake reviews
P.S I never reversed balance Casumo did cancel my withdraw after 72 hrs pending,stop me from withdraw and let me deposit as much as I like and play as longest I want,but block from withdraw...is simple Scame and I bet mad coz ppl still give Casimo 9/10 I understand they make income from Casumo but UK spend over 14billion a year god know who many in UK get scam we dont know about it
Casumo not much a diffrent from scamers online they try all tricks to scam as every day

see the video who I see Casumo and lot other Casinos online and most are date casino they get they sale to this Scamers

lets be honest here
You do have a problem

 

[Mouche12]

Why oh why take a £500 bonus on a £1,000 deposit? There's really no need and it will always be to the advantage of the casino.

 

[Mr_Slot5]

Why attack the player when it's the casino that held the money up.

There seems to be a bit of a thing at present for players being made scapegoats for dodgy casino practices. It all plays into the casinos hands when their player base is completely fractured. There seems to be a lot of 'oooooh look at him, must be a problem gambler' as if people have never reversed a withdrawal themselves, let alone after almost 2 weeks of it sat pending.

 

[irish-ranger]

lets be honest here
You do have a problem

What’s the relevance weather he has a problem or not?? he deposited at an accredited casino and they fucked him over for 8 days stating SOW bollocks.
As he was unwilling to supply the docs they required what other option did he have?wait for months for a withdrawal he was unlikely to see it’s the new players arriving at sites like Casinomeister and seeing casumo held in extremely High accredited status then before they know it they are being fucked over..

 

[Mouche12]

I fully agree Mr_Slot5; my comment was only directed at taking a 50% bonus when depositing such a large amount.

 

[Mr_Slot5]

I fully agree Mr_Slot5; my comment was only directed at taking a 50% bonus when depositing such a large amount.

I know comment wasn't aimed at you

 

[mack341]

other day I got offer from Casimba casino 50% bonus,any way I want to play I deposit £1000 total balnace £1500 play for like 7-8day off and on,I lost my deposit after 7-8days playing and start bonus money £500 i play 2 days on low bets my baonus money still on bonus,wtf I check wagerin 35x bonus and include my deposit amount total amount £52.250 to do wagering max bet £5 wtf,I just when for £5 bet after 10min all rest of bonus balance gon in 10mins
we get so much fake advertisment from casinos and streams that we dont even know if they playing on their real money of they get top up by casinos.
is most of streams have a lot of casinos promoting but the biggest I so is Chipmonek he has over 40 diffrent casinos all he review as very good casinos 99% of casinos he review are low RTP casinos
is shame we cant trust anyone any longer with fake reviews
P.S I never reversed balance Casumo did cancel my withdraw after 72 hrs pending,stop me from withdraw and let me deposit as much as I like and play as longest I want,but block from withdraw...is simple Scame and I bet mad coz ppl still give Casimo 9/10 I understand they make income from Casumo but UK spend over 14billion a year god know who many in UK get scam we dont know about it
Casumo not much a diffrent from scamers online they try all tricks to scam as every day

see the video who I see Casumo and lot other Casinos online and most are date casino they get they sale to this Scamers

I don't want to get too involved in the Casumo/sow debate as I haven't got an account there, but it does sound like a complete nightmare, the least they could is freeze pending withdrawals to help gamblers be patient with their drawn out process and not be worse off because of it.

The hardest and most frustrating thing is to have to wait a long time to get winnings, especially when this process seems to be open ended time wise. Sending docs back because of the smallest reasons, which won't make a difference to the outcome, but will also cause more delay, it's just too easy to exploit; the ukgc should look into it as I can't believe they want SOW/RG checks handled like this.

Thanks for the videos on scammers, just watching part 2, it's a well done expose. Certainly makes you think of the lengths they will go to, and the need to be careful. The other week I received a very convincing amazon email to say my account had been locked, it had all the logos and the identical font you'd expect. But by logging into my amazon account I knew it must be BS.