Problem with Casumo SOW

fingambler90

Newbie member
Joined
Jun 4, 2022
Location
Finland
Hey! Greetings from the new member from Finland. I registered on this forum to get help later if I can't resolve the issue with casumo.

Just over a week ago, I won 17k with a deposit of 40 euros. Ok, it was 28k at its best, but I went to play a little.. 😁 Immediately after that, they locked my account and started asking for all kinds of documents. Deposits and withdrawals both were blocked at that time. I provided the necessary information and my game account was verified and deposits were unlock.

The casino then immediately sent a SOW/SOF poll and locked the withdrawals. Even after a week, they don’t know what documents I should send or what they need, and I’ve probably been served by 5 different casumo employees.

I should have read here earlier about the problems with Casumo before I went to play a single euro. So as a guide for others, do not play Casumo if you are unemployed without a regular income.

But anyways, nice forum!
 
Casumo is Reviewed and Rated at Casinomeister:

fingambler90

Newbie member
Joined
Jun 4, 2022
Location
Finland
I am currently waiting to contact my email. On Saturday they sent a message that they will contact when they know what kind of document they need. Argghh.. 🤦🏻 25k total now. They are willing to accept more money, but withdrawals have been blocked. Does this sound fair?

And yes, I need some help with this case.
Things seem to be happening unnecessarily slowly...
 
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perunamies

Sad Little Troll
Joined
Jun 1, 2022
Location
At home
I am currently waiting to contact my email. On Saturday they sent a message that they will contact when they know what kind of document they need. Argghh.. 🤦🏻 25k total now. They are willing to accept more money, but withdrawals have been blocked. Does this sound fair?

And yes, I need some help with this case.
Things seem to be happening unnecessarily slowly...
They don't even know what document they need themselves? LOL

And no, it makes zero sense to let players deposit and play when their account is under SOW. Just remember that it's for your safety that you can gamble away all you want, but you can't withdraw any winnings. That's that responsible gaming that everyone's talking about.

I wouldn't play anymore until this has been solved. Most likely you're just going to lose money if you keep on playing. You've had incredibly luck from a small deposit.
 

fingambler90

Newbie member
Joined
Jun 4, 2022
Location
Finland
I quit yesterday.. :) Throughout the year, I have deposited a total of 2065e of which 1000e have been winnings from casumo itself. Less than 2 years ago, I won 18,200 euros from Wildz with a 45 euro deposit, so this 25k is a new record for me. 🤠

Do I have to open a new topic on this issue or is there a topic here for casumo problems..🤦🏻
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I quit yesterday.. :) Throughout the year, I have deposited a total of 2065e of which 1000e have been winnings from casumo itself. Less than 2 years ago, I won 18,200 euros from Wildz with a 45 euro deposit, so this 25k is a new record for me. 🤠

Do I have to open a new topic on this issue or is there a topic here for casumo problems..🤦🏻

Hi fingambler90. This section is for introducing yourself and not meant for casino complaints. If you could post your issue in the complaints section, that would be great. Thanks!


Welcome to the forum :cheers:
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Actually - don't worry about it. I will move this thread to there. Which I have just done - so we're good. Contacting the rep for you now.
 
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fingambler90

Newbie member
Joined
Jun 4, 2022
Location
Finland
Thank you! I was just doing a new topic but this went great. :)

So the situation is that I don’t have a steady income for months at the moment. I have played with lifetime savings and with my previous winnings that I have cashed out and put into savings.
 

fingambler90

Newbie member
Joined
Jun 4, 2022
Location
Finland
Well... last day they send an e-mail saying that the winning +5000e receipt the other casino was not valid. Now they are asking for a casino receipt from May showing the withdrawals from other casinos?

What on earth? Can't they read?

I’ve said before that I haven’t played anywhere else in the casino this year and I haven’t won anything elsewhere this year. I said this again and I sent again an e-mail explaining this and that my activity in May was higher because I was selling used motorcycle parts for 500 euros and got my 545e old debt back.

In response to the e-mail, a message arrived in the evening in which they still request a May 2022 receipt for winnings from other casinos. Huhhuhhuh....

Should I close the topic and start the PAB?
 

perunamies

Sad Little Troll
Joined
Jun 1, 2022
Location
At home
Yet another case where a casino couldn't give a rats ass where the deposits come from as long as you never win anything. As soon as you win, they care so so much about your grandma paying 50€ into your account on your birthday.

Then a simple thing like this drags on for weeks and possibly even months, because they seem to only hire amateurs that can't read or write or understand simple documents.

The real way to handle things like this should be very simple: if they actually believe that a crime has been committed, then they should immediately turn the case over to relevant authorities so we can get some professionals on the case and not these amateurs that online casinos hire. Otherwise they should pay the winnings without delay.

It's ridiculous how difficult and time consuming it seems for these amateurs to read through a few documents. 99% of players are just regular everyday people. There are not a bunch of huge money launderers in every town and village in the western world like these amateurs seem to think. Maybe they see money launderers everywhere, because they're themselves based in locations where everyone's laundering money. For the reason of minimizing taxes and regulations most of the western world has in place. :laugh:
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
I have sent a message to that nickname and no reply has been received yet. "Last seen Jun 1, 2022"

Tomorrow will be 2 weeks after the win..

Casumo team is on it
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
The real way to handle things like this should be very simple: if they actually believe that a crime has been committed, then they should immediately turn the case over to relevant authorities so we can get some professionals on the case and not these amateurs that online casinos hire. Otherwise they should pay the winnings without delay.
Casinos won’t turn 99.9% of cases over to the authorities because they know damned well that the authorities aren’t interested in two friends or family members bouncing £50 between themselves. The whole directive’s purpose is to catch large scale fraud.

It’s simply to keep the regulators sweet. The long and short of it is they’re scared stiff of regulatory fines which put a dint in stakeholder profits.
 
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perunamies

Sad Little Troll
Joined
Jun 1, 2022
Location
At home
Casinos won’t turn 99.9% of cases over to the authorities because they know damned well that the authorities aren’t interested in two friends or family members bouncing £50 between themselves. The whole directive’s purpose is to catch large scale fraud.

It’s simply to keep the regulators sweet.
I know they're not going to turn over anything to the authorities. That's why they should hurry the fuck up and pay people their money. It doesn't take weeks to look at a regular persons bank accounts and to realize that their Netflix payment or their spouse paying a grocery bill isn't some large scale money laundering.

And, let's not forget. They claim that all this is for your safety. :laugh:
 

fingambler90

Newbie member
Joined
Jun 4, 2022
Location
Finland
No contact has been heard.. 55h from previous email. How slow you can respond?

Quite a stalling technique. Believe me, I'm not playing that balance to zero ...!
 
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fingambler90

Newbie member
Joined
Jun 4, 2022
Location
Finland
👌🏻 I'm not playing anymore, not single euros. I just want to get my money out and enjoy the summer. This freaky situation has been stressing too much for the last 2 weeks..

I’ve been wondering here how many jackpot winners have hung themselves in a similar situation?
 

OldRing

Experienced Member
Joined
Oct 31, 2013
Location
UK
I know exactly how you are feeling.

I had a similar situation last year with 2x £20,000 Royal Flush on video poker.

The first operator left me waiting a week, despite being a VIP for years (key account, as they are not allowed to call UK players VIP anymore) with recent SOW completed.

Just weeks later I hit the same hand with another company. They were faster, despite it only being my 3rd or 4th deposit with them.

I vowed that was enough, forever. Winning is supposed to be fun and exciting, not stressful and full of worry. Land based (or ship based, while cruising) is all I play now.

I hope this gets sorted quickly for you... and you have a very enjoyable summer with the winnings.
 

slot_zombie

Meister Member
Joined
Jul 25, 2014
Location
UK
The joke being, that sending money to a casino then receiving some back to the same account is no way to launder money. Never has been, never will be.

Of course you can go and load up bookies' terminals with hundreds if not thousands of ill-gotten gains or untaxed income in cash, play a few red / black bets on roulette, then pop to the counter and get the whole amount paid out to your debit card, so it looks like legitimate gambling winnings! Nothing to see there, move along...
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
The joke being, that sending money to a casino then receiving some back to the same account is no way to launder money. Never has been, never will be.

Of course you can go and load up bookies' terminals with hundreds if not thousands of ill-gotten gains or untaxed income in cash, play a few red / black bets on roulette, then pop to the counter and get the whole amount paid out to your debit card, so it looks like legitimate gambling winnings! Nothing to see there, move along...
I tend to believe it’s not about AML for the UKGC for the most part. It’s all about affordability. We’ve already had reps on here saying they check for problem gambling too as ‘they can’t ignore it’.

It’s essentially getting to a point where gambling is for the wealthy only…which I don’t agree with. You can be less well off and still have a flutter without being in the throes of addiction.
 

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