L&L/All British Casino source of wealth - excessive, is it a stall?

[PMKFRUITPRO]

Yes I do get that and yes I know you weren’t trying to be a dick!! I hope u appreciate that neither was I.

So imo this is where the problem lies, one site can take/pay several million in deposits and withdrawals and are not required to request anything? But yet another decides they’ll set that limit at 20 bag and then bang give us ur life history??

Is there not any min or max limit at all given as a compulsory rule???

 

[Mark_Lottomart]

Yes I do get that and yes I know you weren’t trying to be a dick!! I hope u appreciate that neither was I.

So imo this is where the problem lies, one site can take/pay several million in deposits and withdrawals and are not required to request anything? But yet another decides they’ll set that limit at 20 bag and then bang give us ur life history??

Is there not any min or max limit at all given as a compulsory rule???

Love the “bag” reference. I’d love to know how many on here know that lol.

All I can say is I know anyone with a UK licence isn’t trading anywhere near a million without checks, and likely small multiples of bags!

 

[lockinlove]

It can be INCREDIBLY frustrating. But if someone truly doesnt like it, dont play there in the future. Ive closed all the casinos that do this nonsense.

Now thanfully all the Ontario casinos and their licenses dont require any of this nonsense. A few basic questions and that it so its been nice that the ontario government arent idiots when it comes to this.

 

[L&L-Jan]

There are now so many examples of casinos and sports betting companies taking money, asking for absolutely nothing, allowing more deposits and THEN all of a sudden requesting stupidly over zealous documents at point of withdrawal.

The threshold is not a withdrawal, it is deposits. You only read those who have a withdrawal pending and are not willing to comply. Yesterday at All British we had 14 customers who triggered EDD. As a result we've send 14 requests for information. 1 player has a pending withdrawal = 7%.

 

[thr0b]

The threshold is not a withdrawal, it is deposits. You only read those who have a withdrawal pending and are not willing to comply. Yesterday at All British we had 14 customers who triggered EDD. As a result we've send 14 requests for information. 1 player has a pending withdrawal = 7%.

It is weird how many casinos only do it at the point of withdrawal however. Not saying L&L are one of them (I can’t remember if they have in the past, and as I say, CasinoCasino wants docs before it’ll let me deposit again, which is fair enough), but it is definitely common with other groups only to start requesting these docs at the point of withdrawal.

And either they were happy enough with the source of funds at deposit and therefore theee is no reason not to allow the connected withdrawal, or they admit they breached their obligations at the point of deposit and backtrack by then trying to do it at withdrawal. It’s poor customer experience - at deposit, we have the choice to provide or walk away. At withdrawal, we don’t.

(Generally, I have no issue with providing docs. But it’s a faff.)

 

[PMKFRUITPRO]

The threshold is not a withdrawal, it is deposits. You only read those who have a withdrawal pending and are not willing to comply. Yesterday at All British we had 14 customers who triggered EDD. As a result we've send 14 requests for information. 1 player has a pending withdrawal = 7%.

It was Mark who said it was withdrawals and deposits, obv this is not the case at your casinos?

But again, how comes ur asking for them and I’ve never been asked in my online punting career?? Playing at the casinos I mentioned?

Is it a monthly amount, a total lifetime amount??

I was watching the Cheltenham festival this week and according to the MP in charge of all this malarkey they’ve not forced you to do anything yet??

Is this happening through fear of getting fined?

I’ll find the link bear with me………

This is the uk sports minister discussing affordability checks???




This is obviously about sports betting but I presume it’s all under one roof???

 

[johnnymcc1966]

I think this is a common misconception, players are more likely to come on the forums and moan when any verification interrupts their withdrawal, but in reality it also happens on deposits too. It's just that people tend to move on elsewhere rather than kicking up a fuss.

As @L&L-Jan says, operators have set thresholds which trigger various requirements. The majority of these are based on total transactions (deposits + withdrawals) so yes, that "large withdrawal" can trigger something. It's not that we don't want to pay you quickly, it's because your transactions have hit a threshold because of the withdrawal.

Since the removal of reverse withdrawals (I fully support this), there's no reason for an operator wanting to hold on to your withdrawal other than to satisfy regulatory requirements. You can't play it, we can't bank it... get it back to the player so they can enjoy it and have a great experience. We just need to make sure we know where we are sending the dosh!

Mark

I've never once been asked for documents when depositing at all. I've probably been playing online for about 10-12 years gegularly.

 

[Schind]

This is obviously about sports betting but I presume it’s all under one roof???

The minister did mention online slots half way through that interview.

Good interview that, nice to see an interviewer who knows what they're talking about and asking the right questions, unlike some people who interview MPs and let them get away with not really answering the questions.
I have to say I thought the minster was fairly open and honest as well.

Seamless checks - like you, I've deposited and withdrawn many tens of thousands on the major UK sites without any extra checks. They've all done soft credit checks on me and continue to do so once a year or whenever, I have no problem with that. As someone who buys vaping products online there is a system some companies use to prove you're over 18. I don't know how it works but it's done in the background and you get an email saying you've been checked after checkout. I've never had that from a bookies / casino site.
I'm happy to provide a driving license for ID but that's as far as I'll go. Ain't no way any company's gonna get bank statements, credit card accounts or whatever from me, and no, I've got nothing to hide apart from my own privacy and caution over ID theft.

 

[lockinlove]

It is weird how many casinos only do it at the point of withdrawal however. Not saying L&L are one of them (I can’t remember if they have in the past, and as I say, CasinoCasino wants docs before it’ll let me deposit again, which is fair enough), but it is definitely common with other groups only to start requesting these docs at the point of withdrawal.

And either they were happy enough with the source of funds at deposit and therefore theee is no reason not to allow the connected withdrawal, or they admit they breached their obligations at the point of deposit and backtrack by then trying to do it at withdrawal. It’s poor customer experience - at deposit, we have the choice to provide or walk away. At withdrawal, we don’t.

(Generally, I have no issue with providing docs. But it’s a faff.)

Yes L&L does it. They did it to me. Would not pay me until I provided every single document to them. They even demanded I explain transactions in my bank account. Not kidding you. If they saw a $3000 transaction they wanted proof of what it was for.

I will never. And I mean ever play in a casino that ever acts this way again.

This is triggered on $20,000 deposits life time. And will continue every time you reach a certain amount.

L&L has been fined in the past so I assume this is why they go full overkill. They are fantastic outfit. The only downfall is the insane KYC which is enough alone to make people never play there. BUT again most people wont experience this unless you reach the certain threshold which i dont think many are.

 

[pekka55]

Never going to play at any L&L casinos because of their very over the top requests and how long it seems to take for them to look at the documents.

 

[PMKFRUITPRO]

Mid range RTP should be a big no no anyway.

On top of many reports of excessive nonsense when it comes to SOW.

Far better places to play.

 

[pinnit2014]

Yeah, as decent a rep is Jan, i wouldn't touch this place with a bargepole

2k and show us your financial history? - they're either risk averse or whatnot but i have x10 that in other places and nothing - maybe those places don't care, or maybe they're risk seeking, or maybe they're more common sense approach to AML (there is no 2k and show us open banking from most places)

Play there if you want but at 2k, show your statements - fine with that? Knock yourself out

 

[pekka55]

Yeah, as decent a rep is Jan, i wouldn't touch this place with a bargepole

2k and show us your financial history? - they're either risk averse or whatnot but i have x10 that in other places and nothing - maybe those places don't care, or maybe they're risk seeking, or maybe they're more common sense approach to AML (there is no 2k and show us open banking from most places)

Play there if you want but at 2k, show your statements - fine with that? Knock yourself out xx

I have no problem with sow or AML when clearly necessary, but just sowing everyone left and right is not the right way to go about it. Treating a guy that deposits 50 bucks a month and a guy that deposits 5000 bucks a month the same is just stupid.

I had a casino asking me for sow documents last year and I had zero problems with it, because I totally understood why they did it. I suddenly started to deposit way more than usual and they wanted to make sure everything was ok. I sold a property I owned and had a lot more to spend than usual.

That experience was actually very painless and easy. They were happy with me showing a receipt from my bank that I had indeed sold said property. The whole thing took less than 12 hours. Now that's how you treat customers. None of this shit were they're dragging things out for weeks.

 

[pinnit2014]

I have no problem with sow or AML when clearly necessary, but just sowing everyone left and right is not the right way to go about it. Treating a guy that deposits 50 bucks a month and a guy that deposits 5000 bucks a month the same is just stupid.

I had a casino asking me for sow documents last year and I had zero problems with it, because I totally understood why they did it. I suddenly started to deposit way more than usual and they wanted to make sure everything was ok. I sold a property I owned and had a lot more to spend than usual.

That experience was actually very painless and easy. They were happy with me showing a receipt from my bank that I had indeed sold said property. The whole thing took less than 12 hours. Now that's how you treat customers. None of this shit were they're dragging things out for weeks.

They treat it there as a blanket - so 10 a month or 1000: the same. I've not seen anything that says at 2k you need to do this and my experience of other places says they don't tend to (though there has been fines at Mr Q etc).

They're very risk averse, which is fine as they report to the regulators, but for me it's too excessive and hence why i'd tell people to steer away from there - as someone said MGA and UKGC casinos seem to be like this.

 

[TheSchwad]

Not a SoW issue but thought I'd add this here as its related to withholding withdrawal for KYC.

Videoslots have restricted my account due to my driving licence expiring on April 1st, naturally I have the new one and will provide, so I'm sure the issue will be resolved promptly. When actually have the option to upload the new one, which is currently not available on the documents section.

My gripe is twofold:

Askinglng at rhenpint ofnwithdrawal. Since my licence expired I have made 4 deposits with no inlking of any issues, if I hadn't tried to withdraw they'd have continued to let me make deposits with no issues. If they needed this information then surely asking April 1st or warning me of an the need for upcoming KYC a month before the document expired would smooth the process.

How is an ID expiring an issue? I was me when it was issued l, so they kmew who i was, and haven't changed so surely this ID is still relevant? Is this a Videoslots policy or one imposed by the UKGC, cos either way its moronic? I could understand trying to do KYC with an already expired ID, but once they know who I am, surely I'm done.

Apologies to Videoslots if its downt to the fear of repercussions from UKGC, but its a silly rule that so far other sites haven't imposed. I've successfully made withdrawals at other sites without a new KYC request.

 

[Valhalla]

@TheSchwad it is a stalling tactic and anyone who says otherwise is lying.
If your ID being expired mattered then you’d get a new request as soon as it did, not multiple deposits later just as you try to withdraw.