All British Casino Source of Wealth Issue

[shadow123]

Think you are quite correct to be cautious with any casino in todays regulation strangled playing field.
Its not the SOW regulations that are the problem but how and when they are implemented.
You should however have waited until you had contacted a rep and hopefully had the situation clarified
before posting but as newbie you may have just read postings about others having SOW problems and
assumed you would have similar problems.

 

[L&L-Jan]

Hi guys,

Just got home and replied to PM.

Bear in mind, were in the process of Dutch license application so I'm quite busy, stressed and not really responsive.

But still aim to answer accordingly. Told Oli ill pick it up tomorrow.

 

[ohudss]

Update:

Jan is on the case, I have provided additional bank statements going back to the start of February as well as proof of my motor insurance payout for £2201.

Let’s hope this SOW is resolved imminently!

Cheers

Oli

 

[colinsunderland]

Update:

Jan is on the case, I have provided additional bank statements going back to the start of February as well as proof of my motor insurance payout for £2201.

Let’s hope this SOW is resolved imminently!

Cheers

Oli

Was that listed on your bank statement you provided?

 

[ohudss]

Was that listed on your bank statement you provided?

Yes it is

 

[colinsunderland]

Yes it is

Thats where I get annoyed, insurance companies have to do SoW, there is absolutely no reason at all for a casino to ask for proof of where an incoming payment from an insurance company comes from, unless of course they think an insurance company is facilitating money laundering. It's not like they are known for throwing money at customers is it lol.

 

[ohudss]

Thats where I get annoyed, insurance companies have to do SoW, there is absolutely no reason at all for a casino to ask for proof of where an incoming payment from an insurance company comes from, unless of course they think an insurance company is facilitating money laundering. It's not like they are known for throwing money at customers is it lol.

My thoughts exactly, having to call my insurer after they closed my file to request they draw up a letter detailing exactly how much and when the payment was made is massive overkill imo.

 

[Mr_Slot5]

My thoughts exactly, having to call my insurer after they closed my file to request they draw up a letter detailing exactly how much and when the payment was made is massive overkill imo.

But WHY aren’t the casinos understanding this?

 

[thr0b]

But WHY aren’t the casinos understanding this?

Because they don't want to risk the massive fines they'll get if the UKGC decides they haven't done enough. They're between a rock and a hard place - I doubt any of them WANT to be doing the excessive SOW stuff, but employing a team to do it is almost certainly cheaper than any fine.

 

[Mr_Slot5]

Because they don't want to risk the massive fines they'll get if the UKGC decides they haven't done enough. They're between a rock and a hard place - I doubt any of them WANT to be doing the excessive SOW stuff, but employing a team to do it is almost certainly cheaper than any fine.

Not if they’re losing players in the long run. There’s a balance to be struck. Seeing a transaction from an official insurance company is beyond due diligence when checking stuff like that. What would be the justification for withholding a payment in that scenario?

Asking someone to seek a statement for a closed case from an insurance company is beyond any sensible requirement and is overkill.

 

[thr0b]

Not if they’re losing players in the long run. There’s a balance to be struck. Seeing a transaction from an official insurance company is beyond due diligence when checking stuff like that. What would be the justification for withholding a payment in that scenario?

Asking someone to seek a statement for a closed case from an insurance company is beyond any sensible requirement and is overkill.

I agree, it seems like overkill. At some point, maybe some proper guidelines will be put in place by the UKGC, setting out exactly what will satisfy them and at which point.

Until then, we’re stuck with it.

I really doubt they will be losing too much custom, and frankly new customers will always come along to replace any lost.

 

[colinsunderland]

I really doubt they will be losing too much custom, and frankly new customers will always come along to replace any lost.

I think you under estimate the damage these SoW checks are doing to the industry tbh. Pretty much every day we see people on here saying they have closed their account after getting one, so imagine how many that is with all players. People on here understand why they need to do it, so think about how people who don't understand the law are going to react.

 

[thr0b]

I think you under estimate the damage these SoW checks are doing to the industry tbh. Pretty much every day we see people on here saying they have closed their account after getting one, so imagine how many that is with all players. People on here understand why they need to do it, so think about how people who don't understand the law are going to react.

I’m not so sure - we get a lot of vocal people complaining, but I suspect more people just put up with it and supply the docs.

I don’t like it, to be clear. It’s a massive over-reach, but I get why they’re doing it.

 

[ohudss]

Radio silence from a AllBritish after supplying further docs, Jan unresponsive on pm

 

[ohudss]

They are asking about a bank transfer received in Feb from my father... this is all getting a bit too personal so my next course of action will be dictated by their response. I’m not willing to go into the personal details of my family members on this thread so further comments will reflect this

 

[Mr_Slot5]

They are asking about a bank transfer received in Feb from my father... this is all getting a bit too personal so my next course of action will be dictated by their response. I’m not willing to go into the personal details of my family members on this thread so further comments will reflect this

Yeah this needs to stop.

Surely if they see the surname of the person paying that money in they will realise that it's family.

Another question for casinos...technology exists now whereby you can electronically give secure read only and encrypted access to your bank account. Why aren't casinos implementing this?

 

[colinsunderland]

Yeah this needs to stop.

Surely if they see the surname of the person paying that money in they will realise that it's family.

Another question for casinos...technology exists now whereby you can electronically give secure read only and encrypted access to your bank account. Why aren't casinos implementing this?

ffs don't give them ideas!
From memory I'm sure I've seen at least one casino doing this, but can't remember which is was, so that was pretty useless info .

 

[Davey86]

Open banking to a casino whatever next full intrusive source of the money in you bank ?

 

[Mr_Slot5]

ffs don't give them ideas!
From memory I'm sure I've seen at least one casino doing this, but can't remember which is was, so that was pretty useless info .

Well if they’re going to insist on wanting to check where that £25 Amazon refund came from or where the money came from to buy a loaf of bread, surely it’s safer to do it over an encrypted, secure connection than blindly sending in copies to God knows who/where!

Customers would also have to give clear permission. So would eradicate some of this stalling we’re seeing. Decline to give access= quicker account closure and any balance refunded back to customer in the majority of cases where no foul play is suspected.

 

[colinsunderland]

Well if they’re going to insist on wanting to check where that £25 Amazon refund came from or where the money came from to buy a loaf of bread, surely it’s safer to do it over an encrypted, secure connection than blindly sending in copies to God knows who/where!

Customers would also have to give clear permission. So would eradicate some of this stalling we’re seeing. Decline to give access= quicker account closure and any balance refunded back to customer in the majority of cases where no foul play is suspected.

They are still going to do that though, except they will have the ability to go much further back than the 3 months most casinos ask for at the moment.
If they see an incoming transaction from somewhere, they still will ask you for the proof etc as open banking won't show anything different to the statements do.

 

[shadow123]

I will never supply bank or transaction info from a third party, in my view i do not have the right to do it and the casinos dont have
the right to demand it.The whole thing is getting beyond silly,in this age of data protection I really cant understand how the UKGC
allow it.

 

[maxd]

You posted this at 3PM

Jan is on the case, I have provided additional bank statements ...

And this at 7:15 PM give or take:

Radio silence from a AllBritish after supplying further docs, Jan unresponsive on pm

I'm not sure who you think you are but 4 hours is absolutely NOT sufficient time for you to turn around and start calling it "radio silence". That's just harassment and you're a frog's hair away from getting nailed for it. Perhaps you should take the time to read the Forum Rules and suchlike since you obviously blew right past them when you signed on.

Chill a bit. The man said he was busy with other things but would help you out. Let him do his thing FFS.

 

[maxd]

I wish the casinos would get together and challenge the UKGC on stuff like this ...

FWIW a while back I had the opportunity to sit down with a senior guy from very highly respected casino that had been called up by the UKGC and was facing a stiff fine. We talked just after the process had been completed and the UKGC was about to announce the fine.

My guy said the process was very one-sided. The UKGC said they were guilty of X, called for supporting documents and called a meeting to "discuss" the matter. The casino people were told what the fine would be and were asked if they would be appealing the decision with a quiet mention that the fine would be considerably higher if they did. His word to me was "you take it and you keep your mouth shut because fighting it is a no-win scenario". I suspect his wasn't the only casino to find themselves in that situation.

We discussed the case in some detail and the basic situation was that that his casino was guilty of what would have normally been considered a relatively minor lapse. It's something we've seen 100s of times before. IMO -- I repeat, IMO -- it was a relatively small issue with weak evidence, something that arguably could have been dealt by sending a formal memo regarding the need to henceforth tighten up on a KYC procedural issue.

 

[Casinomeister]

The UKGC is pretty much just another political dog and pony show - just like any other government agency that is trying to be a good-doer in the public eye - IMO.

 

[thr0b]

People vote in a right-wing authoritarian party and are then shocked that the political appointments and decisions are right-wing authoritarian.

Vote Tory, get Tory policies. Then remember to blame the left/foreigners/the sky/the cancellation of your favourite TV series/a snail for everything that the Tories choose to do and then remember to vote for them again.