JackpotLiner - Source of Wealth problem

[Halifax95]

Good Morning,

Currently doing a run around with jackpotliner.co.uk

In summary, deposited £100. Won £1,200. Requested withdrawal. Headache,

Asking for bank statements for source of funds for deposit? For £100, really?

I am told if I do not comply, they will withhold my funds.

Appreciate any comments.

 

[L&L-Jan]

Perhaps that £100 deposit triggered a threshold within the group, Broadway gaming? Not per se the casino it self. Just my thoughts.

 

[Halifax95]

One single £100 deposit? Seems madness. Stalling tactic? I dont see how a single deposit of £100 can trigger a casino to look through all personal documents?

 

[L&L-Jan]

No, I meant within the group. Did you play at any of their other 30 bingo/casino brands they have? The sum of all your deposits is what they look at. Or they see something suspicious and want to do proper checks.

I am pretty sure it is not the 100 deposit that triggers the requests.

 

[Halifax95]

I hear what you're saying, but no. First time with them, also be the last. Never seen anything like it.

 

[jasonuk]

An increasingly common theme sadly - you can refuse a CDD request, and if you do they will close your account (which may also restrict your ability to play at their other sites) but

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.

The lower CDD threshold of €1000 / ~£900 (the headline one being €2000 / ~£1800) has been hit by your withdrawal. That means they need to review your account, but does not necessarily mean they have to trigger a source of funds or full proof of wealth request. Sadly, some operators have been using it as a faux-reverse tactic to stall withdrawals illegitimately - and naturally you can keep playing to your detriment.

So there is one key question here - how much, if any, of your winnings was generated after the request was made. If the answer is none, then the entire balance should be covered by the CDD rules in your favour.

You'll note the stress on should, because even if the rules are in your favour - some operators will behave like rogues and try and confiscate the money anyway. While the UKGC have made some effort to clarify the rules, it hasn't really made enough effort to deal with the rogue outfits...

 

[Halifax95]

An increasingly common theme sadly - you can refuse a CDD request, and if you do they will close your account (which may also restrict your ability to play at their other sites) but

You do not have permission to view link Log in or register now.

.

The lower CDD threshold of €1000 / ~£900 (the headline one being €2000 / ~£1800) has been hit by your withdrawal. That means they need to review your account, but does not necessarily mean they have to trigger a source of funds or full proof of wealth request. Sadly, some operators have been using it as a faux-reverse tactic to stall withdrawals illegitimately - and naturally you can keep playing to your detriment.

So there is one key question here - how much, if any, of your winnings was generated after the request was made. If the answer is none, then the entire balance should be covered by the CDD rules in your favour.

You'll note the stress on should, because even if the rules are in your favour - some operators will behave like rogues and try and confiscate the money anyway. While the UKGC have made some effort to clarify the rules, it hasn't really made enough effort to deal with the rogue outfits...

Hi Jason,

Cheers for the detailed reply.

To be fair to them, they have stopped me depositing and withdrawing; but have also said they will not process the withdrawal if I do not comply.

They asked for a May-24 bank statement for me to show me proof of funds for depositing £100. Where is the logic? The transaction took place in July for a start...

These jokers won't be getting another penny of my money that's for sure.

 

[Halifax95]

Sorry to add, the request for docs was after the withdrawal.

 

[Halifax95]

Update:

After sending the bank statements they requested. They have now asked for a further 3 month bank statements from another account I hold. I just can't see the point in any of this? All for £100 deposit?

I am told from CS that if I do not comply, the account will be closed and the withdrawal will not be processed. Baring in mind that the request for documents was after the deposit and indeed the withdrawal.

What on earth is this about? Is this really the state of UK gambling now?

Surely for £100 deposit a wage slip would have been enough with my salary on? Yet they're wanting more info than a mortgage application.

What is the quickest way to get the money I am rightly owed?

 

[itsme123]

I had the same problem last year with a Jumpman site, endless requests for something I couldn’t provide and I eventually self excluded for 1 year from the site , and all Jumpman sites, waited about a week and raised a complaint with them based on UKGC licensing on self exclusion and eventually they paid.
They are awful to deal with.

 

[Halifax95]

I had the same problem last year with a Jumpman site, endless requests for something I couldn’t provide and I eventually self excluded for 1 year from the site , and all Jumpman sites, waited about a week and raised a complaint with them based on UKGC licensing on self exclusion and eventually they paid.
They are awful to deal with.

Thanks for sharing your experience. I don't get how they can get away with it to be honest. I'm not rolling over for nearly £1,200 though. I've already raised a complaint, you can bet your bottom dollar it will take 8 weeks for a response...

 

[Halifax95]

Update: They've now had a total of 11 bank statements from me.
Is the end in sight? lol

 

[jasonuk]

I think it goes without saying that something isn't right here. I can imagine that people have completed source of wealth checks (that is, heavy depositors) with fewer documents than that!

There's understandably a lot of frustration around the CDD/AML regulations, but they are a necessity of the modern financial system. Saying that, the checks are supposed to be reasonable and proportional - so a low-roller who gets lucky is a different standard to a high-roller who has deposited many thousands.

If this had happened 2-3 years ago I might have put it down to a misinformed or paranoid operator - but with so much attention on the CDD regulations currently (and the incoming rule changes) ignorance isn't really an excuse - which would only leave malice.

Out of interest, you mentioned they stopped you depositing - are the funds ringfenced and have they stopped you accessing slots or tables? This increasingly sounds like a nasty faux-reverse tactic and if so the UKGC should be stamping it out immediately.

Best of luck getting it sorted!

 

[Halifax95]

I think it goes without saying that something isn't right here. I can imagine that people have completed source of wealth checks (that is, heavy depositors) with fewer documents than that!

There's understandably a lot of frustration around the CDD/AML regulations, but they are a necessity of the modern financial system. Saying that, the checks are supposed to be reasonable and proportional - so a low-roller who gets lucky is a different standard to a high-roller who has deposited many thousands.

If this had happened 2-3 years ago I might have put it down to a misinformed or paranoid operator - but with so much attention on the CDD regulations currently (and the incoming rule changes) ignorance isn't really an excuse - which would only leave malice.

Out of interest, you mentioned they stopped you depositing - does that extend to playing? This increasingly sounds like a nasty faux-reverse tactic and if so the UKGC should be stamping it out immediately.

Best of luck getting it sorted!

Hi Jason,

You're telling me. Would urge everyone to avoid playing with this operator. If I hadn't have requested £1,200 from £100 deposit, i'd highly suspect there be no need for any documents.

No, I can still play games on the site, with the little bit of bonus balance in the account from free spins.

Yeah, totally agree with the last point, but the UKGC is not fit for purpose. (In my opnion)

I'm waiting to see what they ask for next. I don't understand why they need to see transfers between my accounts. All for £100 deposit.

Madness.

 

[jasonuk]

I'm waiting to see what they ask for next. I don't understand why they need to see transfers between my accounts. All for £100 deposit.

Yea, it's excessive - and more akin to checks that high rollers would receive. In that case they want to establish the source of funds (salary, investments etc) and that you aren't being actively funded by a third party (which is partly an AML concern, but also a possible get-out for operators - particularly sportsbooks - to challenge winnings).

For a low roller, it makes no sense because the dynamic is in the other direction - and if this was B2B then you would be vetting them.

Hopefully the incoming changes finally remove this ambiguity - it's clearly caused a lot of resentment in the player base and I would argue is one of the factors that has contributed to the exodus to the high seas (cryptoland).

 

[Halifax95]

Agreed. Still don't understand how they have any right to request the documentation for £100 deposit.

 

[Halifax95]

Update: Still no further on. I've left them a 1* review on trustpilot. Which is generous in my opinion.

 

[Halifax95]

Paid. 11 days in total. Painful. Would avoid, but glad I got my money.

 

[L&L-Jan]

@Halifax95 out of curiousity, can you sum up what you have provided? And you are 100% sure this is your only account at broadway gaming group right?

 

[Halifax95]

@Halifax95 out of curiousity, can you sum up what you have provided? And you are 100% sure this is your only account at broadway gaming group right?

Correct.

I had to provide 11 bank statements across 3 different accounts and a completion statement for the sale of a property. All over a single £100 deposit. Never again.

 

[L&L-Jan]

I guess the other statements is a request as a result from reviewing the original statement where they see significants amounts being transfered?

 

[Halifax95]

I guess the other statements is a request as a result from reviewing the original statement where they see significants amounts being transfered?

In summary, yes. Again, can't see why it is necessary given it was a single £100 deposit. A wage slip would have been sufficient (although I still don't see why I would need to provide this), to show I can clearly afford to deposit £100?

Do you not agree how ridiculous it sounds, i;ve had to show a completion statement for a property over a single £100 deposit, just because I won a grand?

Wouldn't be a good money launderer at £100 a time...

 

[L&L-Jan]

Yeah thats the problem with these type of verifications. I get your points, 100 dep and 1200 withdrawal should not result in such a request. However, when a bank statement is provided and signficant amounts are being received and sent, additional investigation to those transfers is needed.

So, the best is to use the account where salary comes in, bills are paid from and do bigger transfers from a different account that you don't use for gambling. In that case no additional documents are requested.

I had a little bit of a similar event with my yearly EDD at Party. They ask for tax return or payslip + 3 months bank statement. On my statement you see incoming transfers from Skrill. So their follow up question was 3 months Skrill statement. Little does the employee knew is that I need to withdrawal my party balance to Skrill as they cant process back to my revolut, so I need to use Skrill. And I only use skrill for Party withdrawals

 

[Halifax95]

Yeah thats the problem with these type of verifications. I get your points, 100 dep and 1200 withdrawal should not result in such a request. However, when a bank statement is provided and signficant amounts are being received and sent, additional investigation to those transfers is needed.

So, the best is to use the account where salary comes in, bills are paid from and do bigger transfers from a different account that you don't use for gambling. In that case no additional documents are requested.

I had a little bit of a similar event with my yearly EDD at Party. They ask for tax return or payslip + 3 months bank statement. On my statement you see incoming transfers from Skrill. So their follow up question was 3 months Skrill statement. Little does the employee knew is that I need to withdrawal my party balance to Skrill as they cant process back to my revolut, so I need to use Skrill. And I only use skrill for Party withdrawals

At least it's all resolved now.

I understand what you're saying. However, I like to keep my gambling transactions seperate from my main bank account.

So are you effictively saying you created a closed loop between skrill and your bank, and therefore they didn't need to see your revolut and that was the account funding the skrill?

 

[L&L-Jan]

So are you effictively saying you created a closed loop between skrill and your bank, and therefore they didn't need to see your revolut and that was the account funding the skrill?

They could have indeed confirmed that on their end, without me needed to provide the skrill statement.