Dontdier12
Newbie member
- Joined
- Sep 4, 2024
- Location
- T-city
Hi everyone,
I'm hoping someone here can offer some advice regarding my ongoing situation with Jackwin.com.
I deposited only a few hundred euros with them, but they've been asking for a seemingly endless list of documents for my account verification. I've already provided a selfie with my ID, Skrill transaction statements for the last three months, a Wise statement, a recent payslip, and a Bank of Ireland statement covering June and July. I even provided proof of a personal loan I received from a relative to cover a €30,000 transaction they questioned.
Now, they've come back asking for even more documents, including my uncle’s ID, proof of address, bank statements, payslips, and source of funds/wealth – which I can't provide as my uncle values his privacy and won't share his personal details with a third party. To me, this seems excessive, given the small amount I initially deposited.
I'm wondering if the casino has a legal obligation to ask for all these documents for such a small deposit, or if they are just making things difficult for no reason. Has anyone else faced a similar situation, and what can I do to resolve this?
Here's a list of the documents you've already provided to Jackwin.com:
I'm hoping someone here can offer some advice regarding my ongoing situation with Jackwin.com.
I deposited only a few hundred euros with them, but they've been asking for a seemingly endless list of documents for my account verification. I've already provided a selfie with my ID, Skrill transaction statements for the last three months, a Wise statement, a recent payslip, and a Bank of Ireland statement covering June and July. I even provided proof of a personal loan I received from a relative to cover a €30,000 transaction they questioned.
Now, they've come back asking for even more documents, including my uncle’s ID, proof of address, bank statements, payslips, and source of funds/wealth – which I can't provide as my uncle values his privacy and won't share his personal details with a third party. To me, this seems excessive, given the small amount I initially deposited.
I'm wondering if the casino has a legal obligation to ask for all these documents for such a small deposit, or if they are just making things difficult for no reason. Has anyone else faced a similar situation, and what can I do to resolve this?
Here's a list of the documents you've already provided to Jackwin.com:
- Selfie with ID/Passport: A clear photo of yourself holding your ID or passport.
- Skrill Account Statement: A statement covering the last three months of transactions in PDF format.
- Recent Payslip: A payslip showing your most recent salary or income.
- Wise Account Statement: A Wise statement showing transactions for the last three months in PDF format.
- Bank of Ireland Statement: A statement covering transactions for June and July.
- Loan Agreement: Proof of a €30,000 loan from your uncle, explaining the source of the funds in question.
Each time I provided one of these documents, the casino came back with new requests for additional information. It feels like an endless cycle, where each new document leads to yet another request.
Latest request.
" - Thank you for the documents you have provided so far. After reviewing them, we have a few additional questions to better understand the situation:
- What is your relationship with xxxx?
- What is the nature and purpose of the €30,000.00 loan?
- Why are we unable to identify any loan repayments in the bank statements you have provided so far, as per the loan agreement?
We also kindly request the following additional documents:
- ID and proof of address for xxx
- Confirmation of his current occupation.
- Source of funds/Source of Wealth for xxxx:
- Bank Statements: Please provide statements clearly showing receipt of salary or other income. Ensure that the bank statements are dated within the past three months and cover at least one full month.
The bank statement should also reflect the income mentioned in the payslip below.
- Payslips: Provide payslips that clearly show salary or other income. Ensure that the payslips are dated within the past three months and that the income from the payslip is visible in the bank statement
This process seems endless and could potentially continue indefinitely, making it very frustrating to complete my account verification for just a few hundred euros deposited.
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