Jackwin conquestador group asking for ridiculous source of funds.

Dontdier12

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T-city
Hi everyone,

I'm hoping someone here can offer some advice regarding my ongoing situation with Jackwin.com.

I deposited only a few hundred euros with them, but they've been asking for a seemingly endless list of documents for my account verification. I've already provided a selfie with my ID, Skrill transaction statements for the last three months, a Wise statement, a recent payslip, and a Bank of Ireland statement covering June and July. I even provided proof of a personal loan I received from a relative to cover a €30,000 transaction they questioned.

Now, they've come back asking for even more documents, including my uncle’s ID, proof of address, bank statements, payslips, and source of funds/wealth – which I can't provide as my uncle values his privacy and won't share his personal details with a third party. To me, this seems excessive, given the small amount I initially deposited.

I'm wondering if the casino has a legal obligation to ask for all these documents for such a small deposit, or if they are just making things difficult for no reason. Has anyone else faced a similar situation, and what can I do to resolve this?
Here's a list of the documents you've already provided to Jackwin.com:

  1. Selfie with ID/Passport: A clear photo of yourself holding your ID or passport.
  2. Skrill Account Statement: A statement covering the last three months of transactions in PDF format.
  3. Recent Payslip: A payslip showing your most recent salary or income.
  4. Wise Account Statement: A Wise statement showing transactions for the last three months in PDF format.
  5. Bank of Ireland Statement: A statement covering transactions for June and July.
  6. Loan Agreement: Proof of a €30,000 loan from your uncle, explaining the source of the funds in question.


    Each time I provided one of these documents, the casino came back with new requests for additional information. It feels like an endless cycle, where each new document leads to yet another request.

    Latest request.

    "
  7. Thank you for the documents you have provided so far. After reviewing them, we have a few additional questions to better understand the situation:

    - What is your relationship with xxxx?
    - What is the nature and purpose of the €30,000.00 loan?
    - Why are we unable to identify any loan repayments in the bank statements you have provided so far, as per the loan agreement?

    We also kindly request the following additional documents:

    - ID and proof of address for xxx
    - Confirmation of his current occupation.
    - Source of funds/Source of Wealth for xxxx:
    - Bank Statements: Please provide statements clearly showing receipt of salary or other income. Ensure that the bank statements are dated within the past three months and cover at least one full month.
    The bank statement should also reflect the income mentioned in the payslip below.
    - Payslips: Provide payslips that clearly show salary or other income. Ensure that the payslips are dated within the past three months and that the income from the payslip is visible in the bank statement

    This process seems endless and could potentially continue indefinitely, making it very frustrating to complete my account verification for just a few hundred euros deposited.
I deposited 200 euro just to be clear.
 
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Sounds a bit overzealous to me. SOW checks tend to be more rigorous in highly regulated jurisdictions like UK, Holland, and Germany.

Jackwin holds a Malta license, a jurisdiction not known for being so stringent about SOW. Although I am prepared to be corrected on that statement.

I could find no information on the MGA website about the SOW checks required by Operators for players. They just had a
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about responsible gambling, as is the norm these days.

I have looked for a rep for Jackwin and there appears to be none listed.

My advice, get through it, withdraw your money and go play at one of the recommend casinos listed on the right hand side of the forum. If this is what is needed to check SOW, then imagine what it is going to be like if you win big and try to withdraw!
 
Thats why i have adviced in another topic here to gamble online with bank account that is clean with no significant amounts coming in from 3rd persons. This is now what they are required to do.
 
close your account they may pay your balance, end of the day for €200 I will tell them to fk off not share any thing with them, if you have larg amount on your casino balance that is diffrent story, on past on UKGC casino I refuse Sow 2-3 times they did pay my balance, not sure about EU casino
 
My concern here is not just about the general regulatory environment but about the specific requests Jackwin.com is making. I have provided comprehensive evidence to show that my €200 deposit is not from criminal activity

Despite these submissions, Jackwin.com continues to request more documents, including detailed personal information about my relative. This is becoming excessive, as the next requests are essentially for another person's entire financial history. It feels like an endless cycle, where each document provided leads to new demands.

I agree that navigating these requirements can be challenging, but I believe that the continuous and escalating nature of these requests is unreasonable for a deposit of just €200. If Jackwin.com’s verification process for such a small amount is this thorough, I can only imagine the complications that might arise with larger transactions or withdrawals.

Thanks for the advice. I’ll take it into consideration and decide on my next steps accordingly
 
Yes, Conquestador and Jackwin are both part of the MOBILE INCORPORATED LIMITED group.

They used to be a decent group, but it seems they’ve changed course and are now exploiting AML regulations, which are indeed required by the court in Malta. If you go to court and your money is from a third party, the judge might split it 50/50 in your favor, especially if it’s unclear whether the money is from collusion or money laundering.

What the casino is doing here is just a tactic to avoid paying out the player’s winnings, the deposit is €200 they need to see the proof of 200 euro incoming That's it! Unfortunately, I’ve seen numerous complaints about them on other sites. They use this trick every time, endlessly asking for more and more documents: Where do you work? How do you earn money? Oh, we need all your company owner's papers, personal contracts, notarized documents, and don’t forget all your bank accounts where you’ve ever had a transfer. Peer-to-peer transfers? We want ID from those too.

I’m not even sure if they can legally ask for this under GDPR regulations, as they are collecting IDs from third parties and details about third-party business dealings. It’s an online casino, not a regulator.

Some might have a better legal understanding of this, but it seems like a waste. They could easily pay out winnings instantly, but instead, they drag the process into shady territory.
 
Other complaints on CM shows they not willing to work with anyone.

Let me make 1 more quote here. Casino's love this policy bury hungry casino players in documents so there balances is waiting to be played with. Must be a true money making policy!
 
Despite these submissions, Jackwin.com continues to request more documents, including detailed personal information about my relative.
That is required. A 3rd person send you a significant amount of money. The source needs to be traced as per AML directive.
 
Kinda makes sense with large funds sent from third parties. Most likely they want to rule out mule accounts/syndicate networks.

I've played at Conquestador for a few years now and played through tens of thousands. Only recently been asked 3 simple SOW questions and they left it at that for now. Solid group that tends to try and do the right thing in my experience.

That said I'm NZ based and know other jurisdictions have tougher requirements or are viewed as higher risk. Hope it gets sorted for you.
 
That is required. A 3rd person send you a significant amount of money. The source needs to be traced as per AML directive.
They have the contract signed from a loan agreement. How can they ask for his income and statements.
This will go on and on.

You have to understands I went to 6 cycles of documentation request, every time when I provide documents there is something new. So let's say I provide these documents. So their next question is there a work agreement for my uncle. Provide his contract and his bank statements from 6 months his tax documents. If there is a big amount on his bank for savings. They will ask will ask where it's coming from.

The deposit is 200 euro.

That's allot of power you give a company which is located in Malta. Which is probably a shell company. Where are these documents going to? Who makes this policy's.

Is it even fun to gamble anymore like this?
 
Who makes this policy's.
Their MLRO most likely :)

Were actually in the process to conduct check automatically. You would need to provide consent, but you no longer would need to provide actual docs. Not that it helps you at all, but should take away frustration from players.
 
Thats why i have adviced in another topic here to gamble online with bank account that is clean with no significant amounts coming in from 3rd persons. This is now what they are required to do.
Hi Jan,

I value your responses and appreciate how helpful you've been in the past on my own posts. BUT, surely you are not allowed to request documentation from a third party who has no connection to your website. That is the job is the banks, not the casino. I am pretty sure it would be a breach of GDPR to provide somebody elses bank statements?

As the OP states above. Nobody would ever complete a check as somebody else has sent them some money.

Look forward to your response on this one.
 
my car was stolen not long ago, my insurance paid me £42k, so if casino ask me for SOW? I need to go and ask insurance for bank statment and other doc, so i can prove to casino the money is ok? that's why I refuse to make more then £50 deposit on UK casino, coz they will ask for sow and I be stuck trying to get my money, £50 they can keep it, if they refuse paying me
 
Let's talk about what the MOBILE INCORPORATED LIMITED group is doing.( and any other casino) They happily accept your deposits and let you lose thousands of euros without any issues. But the moment you have a small win, they demand to see all your bank accounts, plus the bank accounts of anyone who has ever sent you money.

They claim this is to comply with AML regulations, but their customers are gamblers, not accountants. Where do we draw the line here? Are they going to ask for four years of bank account history next? It seems there's no limit to what they might ask for. Where does it end???
 
my car was stolen not long ago, my insurance paid me £42k, so if casino ask me for SOW? I need to go and ask insurance for bank statment and other doc, so i can prove to casino the money is ok? that's why I refuse to make more then £50 deposit on UK casino, coz they will ask for sow and I be stuck trying to get my money, £50 they can keep it, if they refuse paying me
Probably they will ask you where the money came from, what money you bought the car with. All the salary's that you got to pay off the car etc. It never stops. Just get you in buried in paperwork so you start losing money again.

It's beyond theft and highly unethical. Playing mind games with gamblers.
 
Probably they will ask you where the money came from, what money you bought the car with. All the salary's that you got to pay off the car etc. It never stops. Just get you in buried in paperwork so you start losing money again.

It's beyond theft and highly unethical. Playing mind games with gamblers.
about 4-5 years casumo casino did that I hade about £7k on balance I refuse to send doc, acept Id proof of addres etc, when i ask to close my account they try to scare me we not going to pay you, you will lose the money other bs, after they got court date they paid me right away, small claims court is not very expansive to book about £250+vat maybe now is abet more
 
about 4-5 years casumo casino did that I hade about £7k on balance I refuse to send doc, acept Id proof of addres etc, when i ask to close my account they try to scare me we not going to pay you, you will lose the money other bs, after they got court date they paid me right away, small claims court is not very expansive to book about £250+vat maybe now is abet more
Casumo offered me a measly £150 a month deposit limit ((😂)) but in order for them to re-open the account they wanted payslips, bank balances, statements, rent agreements, savings info, tax affairs, copies of debit cards, credit card statements and to declare if I hold any gold or silver. Told them to stuff it!

Now if we ALL stopped obeying they would have two choices...stop asking or go bust.
 
Yes, this is probably true in the UK, where you can go to a small civil court, and the casino usually won't bother to show up, so you win by default. However, in Malta, it's different. The casinos just have their company registered there, but if you want to collect payments, you'll find their money is often kept in tax havens or hidden behind complex financial structures to keep it safe.

The only real option in Malta might be to file a bankruptcy report with the police for criminal activity (which it effectively is) in the hope of getting their license revoked. Even then, some casinos have multiple licenses, so they have an escape route to other jurisdictions like Cyprus or Costa Rica, where regulations are much looser, and there’s practically no enforcement.
 
Casumo offered me a measly £150 a month deposit limit ((😂)) but in order for them to re-open the account they wanted payslips, bank balances, statements, rent agreements, savings info, tax affairs, copies of debit cards, credit card statements and to declare if I hold any gold or silver. Told them to stuff it!

Now if we ALL stopped obeying they would have two choices...stop asking or go bust.
Yes Casumo have somewhat of a chequered history when it comes to Source of Wealth requests over the years here on the forum.

Might have something to do with the fact they have in the past been slammed by UKGC penalties, so in this respect one cannot really blame them now being ultra cautious.

Casumo Hit with £6m Fine by the Gambling Commission
Big fine for Videoslots & Casumo - Casinomeister Forum
 
Yes, this is probably true in the UK, where you can go to a small civil court, and the casino usually won't bother to show up, so you win by default. However, in Malta, it's different. The casinos just have their company registered there, but if you want to collect payments, you'll find their money is often kept in tax havens or hidden behind complex financial structures to keep it safe.

The only real option in Malta might be to file a bankruptcy report with the police for criminal activity (which it effectively is) in the hope of getting their license revoked. Even then, some casinos have multiple licenses, so they have an escape route to other jurisdictions like Cyprus or Costa Rica, where regulations are much looser, and there’s practically no enforcement.
I thing Malta licence are close to same as UKGC, I thing every casino they hold players money on separate account , they cant just run away, Malta is a tax havens, is only 1% tax on casinos.. do you know MGA they have form you can fill make complain about casino
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Casumo offered me a measly £150 a month deposit limit ((😂)) but in order for them to re-open the account they wanted payslips, bank balances, statements, rent agreements, savings info, tax affairs, copies of debit cards, credit card statements and to declare if I hold any gold or silver. Told them to stuff it!

Now if we ALL stopped obeying they would have two choices...stop asking or go bust.
as casino Casumo was very good casino, but bad managment, also Calzon and Rizk casino 10 out 10 i thing they out of UK market not sure what happent to them
 
Unfortunately, lodging a complaint with the MGA often doesn't help much. In many cases, the support team handling complaints is the same as the casino's own support team, making it feel like you're just going in circles.

There have been examples, like Genesis Global, where player funds were supposedly separated, but when they went under, it became clear this wasn't entirely true. You can check it out here:
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.

Players in these situations were often met with responses like:

  • "We are monitoring the evolving situation since the player funds have been blocked. Considering the matter at hand, we shall be providing you with an update as soon as we have it."
or

  • "Please be informed that the company in question is currently undergoing liquidation proceedings before the Maltese Courts. In light of this, kindly direct your inquiries to the Official Receiver at the Malta Business Registry who is the appointed liquidator in the case at hand and is currently responsible for the administration and distribution of the player funds held by the company."
In reality, there’s no response or compensation, and players often remain unpaid. So, while the MGA might have formal procedures, they don’t always result in practical solutions for players.
 
Unfortunately, lodging a complaint with the MGA often doesn't help much. In many cases, the support team handling complaints is the same as the casino's own support team, making it feel like you're just going in circles.

There have been examples, like Genesis Global, where player funds were supposedly separated, but when they went under, it became clear this wasn't entirely true. You can check it out here:
You do not have permission to view link Log in or register now.
.

Players in these situations were often met with responses like:

  • "We are monitoring the evolving situation since the player funds have been blocked. Considering the matter at hand, we shall be providing you with an update as soon as we have it."
or

  • "Please be informed that the company in question is currently undergoing liquidation proceedings before the Maltese Courts. In light of this, kindly direct your inquiries to the Official Receiver at the Malta Business Registry who is the appointed liquidator in the case at hand and is currently responsible for the administration and distribution of the player funds held by the company."
In reality, there’s no response or compensation, and players often remain unpaid. So, while the MGA might have formal procedures, they don’t always result in practical solutions for players.
I've found the MGA to be rather unhelpful in the past, and value their license about as much as a Curacao one.

Say what you will about the UKGC, but I envy the UK because they're not afraid to punish shit casinos.
 
I've found the MGA to be rather unhelpful in the past, and value their license about as much as a Curacao one.

Say what you will about the UKGC, but I envy the UK because they're not afraid to punish shit casinos.

True but at the same time not really making things any better for players or helping them in their "hour of need"
 

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