- Joined
- Jan 12, 2018
- Location
- Uk
Well, here are a few things to ponder. Since lockdown, I have made a lot of withdrawals from Casumo and each time it stated “are you sure, as withdrawals cannot be reversed at this moment in time”.
I made a withdrawal on the 28/06/20 and was hit with SOW the next morning and I uploaded docs immediately (I was already verified).
During that time my withdrawal was never returned to my balance and I got an email on Thursday to say it had finally been approved. It was paid into my account yesterday so I think, okay hassle but it’s sorted.
WRONG. I get an email last night saying “unfortunately some of your documents are insufficient”. From what I understand the bank statement was missing my name and my salary payment. Now I am not the best with technology and I have to admit it was more a stroke of fortune than skill that I was able to upload them in the first place but I am certain the salary payment was on there, not sure about the name. Also I cannot find a way (I struggle with technology) to be able to view what I uploaded (I know it’s probably simple but I am a dinosaur, trust me).
My point really is
1. They cannot have suspicions of money laundering or they would not have paid me without completing SOW.
2. The only card I use for deposits is the one that is already verified and linked to that bank account so if the statement is missing my name surely a cross reference to the card which is in my name with matching account number and sort-code should logically be sufficient.
3. I have made hundreds of withdrawals and never reversed a single one, so did that come into play as they knew there was nothing to gain from holding on to it, whereas (and I am only guessing) @GameRoom perhaps has a history of reversing withdrawals and their tactics paid off?
I made a withdrawal on the 28/06/20 and was hit with SOW the next morning and I uploaded docs immediately (I was already verified).
During that time my withdrawal was never returned to my balance and I got an email on Thursday to say it had finally been approved. It was paid into my account yesterday so I think, okay hassle but it’s sorted.
WRONG. I get an email last night saying “unfortunately some of your documents are insufficient”. From what I understand the bank statement was missing my name and my salary payment. Now I am not the best with technology and I have to admit it was more a stroke of fortune than skill that I was able to upload them in the first place but I am certain the salary payment was on there, not sure about the name. Also I cannot find a way (I struggle with technology) to be able to view what I uploaded (I know it’s probably simple but I am a dinosaur, trust me).
My point really is
1. They cannot have suspicions of money laundering or they would not have paid me without completing SOW.
2. The only card I use for deposits is the one that is already verified and linked to that bank account so if the statement is missing my name surely a cross reference to the card which is in my name with matching account number and sort-code should logically be sufficient.
3. I have made hundreds of withdrawals and never reversed a single one, so did that come into play as they knew there was nothing to gain from holding on to it, whereas (and I am only guessing) @GameRoom perhaps has a history of reversing withdrawals and their tactics paid off?