Casumo Source of Wealth issues

[goatwack]

Casumo are hitting some astoundingly dizzying heights in the RG realm of late

 

[pinnit2014]

Casumo are hitting some astoundingly dizzying heights in the RG realm of late

That's just cos they really care about it...they have the banner that says so and everything, so must be true.

 

[balotelli]

They let me gamble away 230 ooo euro without asking for sow in 2 years.

i showed loan aggrement and said i dont work and it was ok. They are disgusting!!!

 

[GameRoom]

Casumo Casino looks like they holding all cashout from UK,is lot of other players on other forums I read they have same problem with cashout on Casumo

 

[Concerned Whistleblower]

Cant see how they're being defended on here regardless of waiting for a pab or not is there some claims of affiliation going on in the back ground???

 

[dunover]

Pffft just got one. Wonder if they will pay for the accountant as I do my own accounts. HMRC accept them every year, so a casino can go screw themselves.
They want to see my wages going into my account, yet they know I'm self employed, so don't get wages.

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It isn't worth even bothering with it, it's just a house of pain if you're self-employed. If my experience was anything to go by, I'd just tell them to forget it and shut the account. They'll just keep asking for more and more as the 'computer says NO' every time.

What does seem strange (along with them asking for 3-year old info) is the over-zealous criteria they apply to the process. It's irrational, almost as if they are trying to retrospectively justify many player accounts and are trying to prove something. This suggests to me they are in the shit with the UKGC and it's damage limitation.

Yes, I am 100% certain they'll be out of the UK market soon. It's actually a shame as I liked the place and people before all the BS started.

 

[colinsunderland]

It isn't worth even bothering with it, it's just a house of pain if you're self-employed. If my experience was anything to go by, I'd just tell them to forget it and shut the account. They'll just keep asking for more and more as the 'computer says NO' every time.

What does seem strange (along with them asking for 3-year old info) is the over-zealous criteria they apply to the process. It's irrational, almost as if they are trying to retrospectively justify many player accounts and are trying to prove something. This suggests to me they are in the shit with the UKGC and it's damage limitation.

Yes, I am 100% certain they'll be out of the UK market soon. It's actually a shame as I liked the place and people before all the BS started.

Done it last night when I got some internet access, she asked why so I told her it was due to their ridiculously over the top SoW requests, and that I found it disgusting that they would allow people to deposit but not withdraw, which I actually do. If they have concerns about affordability how the fuck is letting someone spend more and not actually giving them their winnings anywhere close to responsible. Deposits should be banned if they have concerns. I never thought I would say this about Casumo, but I think they should be rogue for that part of the SoW policy alone, let alone all the other shit they are doing.

@CasumoLouis what happens to the money you steal from players who have a pending withdrawal who refuse to go through your ridiculous SoW procedure?

 

[samdog21]

As soon I heard all this going on closed account, support email me back and says now blocked, I said I don't want it blocked I want it closed. They tell me they keep your shit for 10years closed or not. I told them in 10years you won't be in business. With this bullshit.

 

[Speedy38]

Closed my account to, if you want to screw youre players you better start looking for a new job. No players no more Casumo!

 

[samdog21]

Ty

 

[Davey86]

Such a shame casumo had a good mobile and desktop setup, withdrawals used to be spot on and the lock withdrawal I first used ever was on casumo! selection of games was fantastic and live chat was good but it seems SOW is having an effect on a lot of players

 

[Lobo]

Yeah, it is a shame. Casumo was the best casino I've ever played on. Reliable in every area.
Too bad they turned rogue and predatorion. The unfair and impossible SOW will happen to everyone if they just play there long enough. Better to be safe than sorry. Play somewhere else.
I was a VIP for 3+ years, and they fucked me over good. Over 6 months ago now, but my butt still hurts.

 

[SlotsBlogger]

Wow, after reading this thread, I feel i've got very lucky... I've played at casumo for many years, last year I had to go through the dreaded SOW process, it looked a little daunting as I work for myself so don't really have any wage slips and as everything else was approved (bank cards, ID etc). I was bit stumped, but Casumo Andy helped me out and although I didn't like it I had to supply my company accounts to them. All was good and I went through the process as I really enjoy playing at Casumo.

Fast forward a year and I had my biggest win (£1800) on LIL devil, made my withdrawal and was happy to see it hit my bank in the usual 2 days. Then, lo and behold the very next day I was hit with a SOW check with the added bonus of having to supply a selfie holding my ID!! I simply can't be arsed after reading all this. Nothing has changed in my life, so I would be supplying them practically the same information they already have. I'm glad I got my money, but will not be playing at Casumo any more.

Interesting that someone on this thread mentioned a 2k withdrawal trigger point (I may be wrong), but having won 3k from LEO Vegas this weekend, i'm wary about withdrawing it in one chunk, would I be better off withdrawing in smaller amounts as i've never had to jump through any SOW hoops or other checks with LEO.

Any advice or experience with Leo would be appreciated.

Cheers all!

 

[ladyhawke]

Wow, after reading this thread, I feel i've got very lucky... I've played at casumo for many years, last year I had to go through the dreaded SOW process, it looked a little daunting as I work for myself so don't really have any wage slips and as everything else was approved (bank cards, ID etc). I was bit stumped, but Casumo Andy helped me out and although I didn't like it I had to supply my company accounts to them. All was good and I went through the process as I really enjoy playing at Casumo.

Fast forward a year and I had my biggest win (£1800) on LIL devil...
Cheers all!

So I am assuming your win when you had to supply your company accounts was less than GBP1800?

Unless I had a monster W/D - and I mean MONSTER W/D, and I am sorry, but GBP1800 does not qualify - there is absolutely no way I would be supplying company accounts to a Casino. And even then, I think I would rather walk away as what they are asking far exceeds their legal obligations.

If they refused to pay because they still demanded all their ridiculous SOW docs, then:
a: They think I am a M/L and as thus, should report me.
b: If they don't think I am a M/L then they should pay me without all these docs.
c: If neither of the above but they still refuse to pay, then I would lodge a claim in the Local Court Small Claims Division (claims up to $20k) or...if in the UK...then in the Small Claims Court (claims up to GBP10k).

I know @dunover and many others have provided what I consider to be very intrusive and private documents, but …. in the words of Michelle Payne (paraphrasing, obviously) …. get stuffed Casumo.

 

[Louis]

@colinsunderland The money stays in the account until the account verification is completed.

 

[Davey86]

@colinsunderland The money stays in the account until the account verification is completed.

If the SOW is not done in the required timeframe do you keep all deposits and close accounts and withhold all pending withdrawals?
do you report regarding anti money laundering of SOW check is not sufficient so many questions is it possible you could be available for a Q and A Day sometime obviously without the generated email responses and actually facts of previous cases or future policy’s

 

[colinsunderland]

@colinsunderland The money stays in the account until the account verification is completed.

That wasn't what I asked though? What happens to it if someone refuses to go through the SoW procedure?

Or I suppose if you want to go a step further, what happens to it if someone cannot go through the SoW procedure? Like I don't have an accountant or certified accounts, as I don't need them and HMRC are fine with them how I do them. Unless you are going to transfer me £700+ to pay for them to be done, then I'm not paying for it. If I had say a £200 withdrawal pending, what would happen to the money then? I've been self employed over 20 years, and my training towards being an accountant many many years ago (changed my mind though and didn't finish the course lol) means I'm fully able to do my own books, yet Casumo expect me to pay someone to do them, then send them all over to them? Not a chance in hell of that happening.

What about in cases where you are asking for third party SoW's and the third party refuses? I imagine most do, cos theres not a chance in hell I would give my personal details like that to anyone to give to an offshore casino who I had no relationship with. What happens to the money then when it is actually out of the customer control if they comply or not?

If you say the funds are still left in the account, are the funds held in a separate account and if so, would they be allowed to be used to pay creditors in the event Casumo fell into liquidation?

 

[Louis]

The withdrawals are still held in your account until the verification is completed, even if the account get closed. Even if you choose to not complete the verification, the money will wait in the account until you do. It wont leave your account and go into another, it is still in your account.
When it comes to liquidation I have no clue, but I will try to chase it up for you.

@Davey86
I cannot give you any information about previous cases. If you want to know anything specific that is not connected to any special case, send me a PM.

I'm happy to answer questions that is not surrounded to a specific case, like this thread is. Any answers I give might be referred later on to the actual creator of the thread.
If you want to ask hypothetical questions I'm more than happy to answer them anywhere outside of this thread.

In fact, I've just created a thread where you can ask any general questions you might have.
Casumo-Louis answers

 

[dealer wins]

Heres a tip, do your SOW shit before accepting a customers deposit. This would stop all your negative press, it would stop your rogue behaviour of holding customers money when they cant or dont want to provide intrusive SOW documents.

Your current freezing of customers funds is unethical, rogue and quite probably illegal!!

 

[Lobo]

The withdrawals are still held in your account until the verification is completed, even if the account get closed. Even if you choose to not complete the verification, the money will wait in the account until you do. It wont leave your account and go into another, it is still in your account.
When it comes to liquidation I have no clue, but I will try to chase it up for you.

@Davey86
I cannot give you any information about previous cases. If you want to know anything specific that is not connected to any special case, send me a PM.

I'm happy to answer questions that is not surrounded to a specific case, like this thread is. Any answers I give might be referred later on to the actual creator of the thread.
If you want to ask hypothetical questions I'm more than happy to answer them anywhere outside of this thread.

In fact, I've just created a thread where you can ask any general questions you might have.
Casumo-Louis answers

So when a player is faced with an impossible (fucking IMPOSSIBLE) SoW, (this was btw my SoW at Casumo: Are you a Highroller? BEWARE of CASUMO ) you say you will just hold on to the players funds for ever? That is straight up theft!
You know (at least your bosses know) that money will end up back at Casumo sooner or later, most probably the player will tilt it away in frustration when being faced with your SoW.
Shame on you, Casumo!

For new readers: Stay the f away from Casumo. Casumo's new business model is to make big money on SoW's.

 

[brianmon]

@CasumoLouis
why is it, when you're demanding SOW, to prove that funds are legitimate, and affordable. Do you, apparently still accept deposits?

I had a SOW request, some time ago from Betat (a casino, supposedly, not as respectable as Casumo).
The request came AFTER a withdrawal, and until that request was fulfilled. I wasn't able to deposit a single penny.
I couldn't even play any of the games, with the cashback I had earned.

That's the way to do it PROPERLY

You may lose a customer, if that customer refuses or can't fulfill the request. But the way Casumo are going about things, they're going to lose that customer anyway, and gain such a bad reputation, that they'll probably lose even more customers, than just the one

 

[mack341]

The withdrawals are still held in your account until the verification is completed, even if the account get closed. Even if you choose to not complete the verification, the money will wait in the account until you do. It wont leave your account and go into another, it is still in your account.
When it comes to liquidation I have no clue, but I will try to chase it up for you.

@Davey86
I cannot give you any information about previous cases. If you want to know anything specific that is not connected to any special case, send me a PM.

I'm happy to answer questions that is not surrounded to a specific case, like this thread is. Any answers I give might be referred later on to the actual creator of the thread.
If you want to ask hypothetical questions I'm more than happy to answer them anywhere outside of this thread.

In fact, I've just created a thread where you can ask any general questions you might have.
Casumo-Louis answers

Can you point us to the ukgc rule that enables you to do this?

 

[SpinUk]

Can you point us to the ukgc rule that enables you to do this?

No, but I can point you to the section that says they can’t. Also mentions the deposits should be locked.

Well whad’ya know!

Requirements for remote casinos

6.99 Where remote casino operators are unable to complete or apply the required CDD measures115 in relation to a particular customer at the point the CDD threshold for transactions116 is reached, and are accordingly required to cease transactions or terminate the business relationship with the customer117, they should adopt the following procedure: • at the point where the threshold is reached, remote casino operators should put all funds owed to the customer into an account (or equivalent) from which no withdrawals can be made • further deposits can be made to that account as long as they too are locked into it until CDD is completed • bets can be made from the account, again providing any winnings are locked until CDD is completed 110 Regulation 39(6). 111 Regulation 39(7). 112 Regulation 39(8). 113 Regulation 31. 114 Regulation 31(2). 115 These measures are discussed in paragraphs 6.8 to 6.17. 116 See paragraphs 6.3 to 6.5. 117 In accordance with regulation 31(1). 52 • once CDD is completed, the account can be unlocked and business continue as normal • if CDD cannot be completed, then the operator must proceed in line with regulation 31(1)(c) and terminate the existing business relationship with the customer • if funds are to be repaid, then the amount repaid should consist of all funds owed to the customer at the point that the threshold was reached, plus all deposits made at that point and thereafter • funds should be refunded back to the originating account, and: o there should be appropriate risk mitigation o where it is suspected that the funds are the proceeds of crime, remote casino operators should submit SARs or seek a defence (appropriate consent) before refunding any of the funds • if the refund is to be completed back to another account (whether partially or completely): o risk assessment must be done that should take into account information such as:  multiple destinations – is the customer requesting that the money be sent to several bank accounts?  high risk destination – is the customer requesting that the money be returned to a country where there is a significant money laundering or terrorist financing concern?  above €2,000 – is the amount above the threshold for CDD? o there should be appropriate risk mitigation o where it is known or suspected that the funds are the proceeds of crime, remote casino operators should submit SARs or seek a defence (appropriate consent) before refunding any of the funds •

 

[colinsunderland]

I think some of these posts should be in the one @CasumoLouis set up as a Q&A thread so questions are all answered in the same place

 

[Lobo]

I think some of these posts should be in the one @CasumoLouis set up as a Q&A thread so questions are all answered in the same place

He has dodged all these questions on the forums for many many months, so I doubt we'll get any good answers in that thread. We'll see