Casumo Source of Wealth issues

[Iamfozzzz]

haven't you had a conclusion to the PAB then?

Don't get me wrong I'm pleased you received your money, but I was looking forward to a decision whether it was right to hold onto your money until you provided your parent's mortgage docs etc..

No one can answer if it's right or wrong.
Most opinions are that it's not right to have to supply this detail. If it was that simple then casinos wouldn't be allowed to do it.

 

[Concerned Whistleblower]

Well in fozz lad glad you got it eventually shocking firm of crooks this lot

 

[Casinomeister]

Well in fozz lad glad you got it eventually shocking firm of crooks this lot

Do NOT flame anyone in this forum - to include iGaming reps. Thank you.

 

[SpinUk]

Do NOT flame anyone in this forum - to include iGaming reps. Thank you.

Appreciate bad language isn’t helpful, but could similar pressure be applied to the Casumo rep? They remain accredited and we are asking only 2 basic, generic questions.

1. Third party GDPR issue.
2. Indefinite withholding of funds.

These are really basic questions and they appear to be conflict with regulatory industry rules.

They need to be answered don’t they?

 

[colinsunderland]

so after all that they didn't need the third party documents they said they were required to ask for due to regulations. So they have either broken the regulations they apparently had to follow, or they lied?

 

[colinsunderland]

Do NOT flame anyone in this forum - to include iGaming reps. Thank you.

Can I ask what your view is on this please? There are complaints not just on here, but also on other places around Casumo and their SoW procedures, where they retain customer money without, it seems, any legal authority to do so. Louis then opened a thread to answer the questions, then refused to answer a single one. Is that really how an accredited casino and/or rep should act?

If they have a legal basis to do this, then it would take 2 minutes to post links to the relevant sections and shut everyone up, but until then, they are going to come under fire for this current policy. Can you say what their response to the PAB was at all?

 

[Lobo]

I will hold my breath until we get som answers. Starting nooooooooooow!!!!!! *takes a deep breath*

 

[goatwack]

 

[mack341]

No one can answer if it's right or wrong.
Most opinions are that it's not right to have to supply this detail. If it was that simple then casinos wouldn't be allowed to do it.

That's exactly what the purpose of the PAB is for though, to determine if it's right or wrong, do the regulations and t&c's allow for it etc.. If nobody can answer [make a determination] there would have been no point in your PAB case starting and proceeding.

Nothing in this industry is simple, partly because you cannot generally complain directly to the ukgc even though it is a regulated industry, which is kind of illogical if you think about it.

 

[Spikie]

I have a uk ltd company , and don’t need to submit audited or certified accounts from an an accountant to the HMRC or Companies House under a certain turnover threshold.

So if casinos ask for this then that is something they won’t get.

My accounts are self compiled and self submitted online.

 

[colinsunderland]

I have a uk ltd company , and don’t need to submit audited or certified accounts from an an accountant to the HMRC or Companies House under a certain turnover threshold.

So if casinos ask for this then that is something they won’t get.

My accounts are self compiled and self submitted online.

Don't play at Casumo then or you won't get paid.

 

[Concerned Whistleblower]

Do NOT flame anyone in this forum - to include iGaming reps. Thank you.

I'm not flaming anybody I'm talking facts these imbeciles are taking the piss if you dont like my tone then block my account but I wont be told I cant speak the truth and the shame lies with you for the defence when stevie wonder can see what these morons are doing

 

[Playford7]

I'm not flaming anybody I'm talking facts these imbeciles are taking the piss if you dont like my tone then block my account but I wont be told I cant speak the truth and the shame lies with you for the defence when stevie wonder can see what these morons are doing

Happy trails before dino or CM beat me to it..
Adios amigo.

 

[Playford7]

I'm not flaming anybody I'm talking facts these imbeciles are taking the piss if you dont like my tone then block my account but I wont be told I cant speak the truth and the shame lies with you for the defence when stevie wonder can see what these morons are doing

And you can talk freely. This coming from a member banned more times than you can imagine.
Just respect the site, the owner and the reps and people will listen.
Do it in the wrong way and you have no Chance.

 

[Concerned Whistleblower]

Happy trails before dino or CM beat me to it..
Adios amigo.

Well if they delete me for this its evident they have a nice little affiliation number with casumo and dont want the truth out there I will never not say what I believe or be told what to say the facts are clear about how these guys have operated and the fact they're still getting defended is absurd

 

[Concerned Whistleblower]

And you can talk freely. This coming from a member banned more times than you can imagine.
Just respect the site, the owner and the reps and people will listen.
Do it in the wrong way and you have no Chance.

How can you respect this practice? How can you respect @CasumoLouis when he refuses to answer in here creates a new thread and them refuses to answer in there aswell if you cant answer say so dont ignore and dont play games

 

[Davey86]

How can you respect this practice? How can you respect @CasumoLouis when he refuses to answer in here creates a new thread and them refuses to answer in there aswell if you cant answer say so dont ignore and dont play games

Casumolouis being quiet is chipping away at our respect but at the end of they day just an employee and you do as your told as a whistleblower surely you’ve been their!?? You do as your told for your pay? That’s what most of us do? We could direct as much hatred as possible towards casumo but didn’t answer in the first instance so won’t in the end best to just leave it now their is many a casino that operate differently we all learn lessons theirs more important things in life

 

[Playford7]

How can you respect this practice? How can you respect @CasumoLouis when he refuses to answer in here creates a new thread and them refuses to answer in there aswell if you cant answer say so dont ignore and dont play games

I agree. But he’s protecting his job and business, can’t fault him for that.
That’s this business in a nutshell, it’s the Wild West always has and always will be.
I empathise totally, I’ve seen and read it over the years, until they are fined again or it’s actually legislation you won’t get a reply. It’s higher up that a CM rep sadly mate.

 

[Concerned Whistleblower]

I agree. But he’s protecting his job and business, can’t fault him for that.
That’s this business in a nutshell, it’s the Wild West always has and always will be.
I empathise totally, I’ve seen and read it over the years, until they are fined again or it’s actually legislation you won’t get a reply. It’s higher up that a CM rep sadly mate.

I'm absolutely fine with that just come out and say it look guys I cant answer

Dont create a new thread saying i know there have been some issues so I'll look to answer in here makes no sense

 

[Davey86]

Surely a whistleblower would be blowing their whistle towards the MGA (Malta) UKGC (UK)
On a gamblers forum or dare I say it an affiliate site your wasting your time l ppl

How can you respect this practice? How can you respect @CasumoLouis when he refuses to answer in here creates a new thread and them refuses to answer in there aswell if you cant answer say so dont ignore and dont play games

 

[Sonict]

I get it when people are frustrated, but do you really think that the only way to get your point across is to belittle and flame people?

There are plenty of alternate ways that don't involve any flaming or breaking any CM rules and can get the point across perfectly.

Also to say that if you are banned = site is defending the casino... Really? The rules that everyone who signed up here has to follow isn't the real reason? Unreal thinking process there!

 

[dunover]

How can you respect this practice? How can you respect @CasumoLouis when he refuses to answer in here creates a new thread and them refuses to answer in there aswell if you cant answer say so dont ignore and dont play games

And with abusive trollish posts like that, it's little wonder he stays away. You were warned once your posts are not helping the thread. Adios.

 

[Casinomeister]

Louis was told by his bosses that he was not at liberty to give any more information about their operation, and we respect this. Each complex SOW situation is dealt with on a case by case basis - and some folks are having issues with this. Sorry - but this is what regulated gaming looks like.

We have had one PAB resolved concerning source of wealth, and we have two others: one is on hold pending an answer from the MGA, the other - we are waiting for the player to submit more docs. So there is a process happening here that I hope you all can respect.

As for the "concerned" whistle blower from Malta. Well, all I can say is that it's awfully suspicious that it's an account from Malta - possibly a competitor trying to drag Casumo through the mud.

Moving on - we've had another rep explain why third party docs are required, perhaps some of you missed it here:
Casumo-Louis answers

But this does explain why this can happen.

Also, if a casino is abiding by policies that are supported or mandated by their licensing agreements, we will review this, and if these are draconian in nature we'll probably make suggestions on how to improve the player experience. We don't say "Well f*&^ off - we don't like what you do so you're not accredited anymore." Give me a break there - that's counter productive and serves no purpose whatsoever. Read their review at CM - all this SOW stuff is documented there. If players are willing to provide this information - then that is their prerogative.

Furthermore, I can definitely say that the casino reps have been helpful and very responsive behind the scenes. These flaming comments do not help the PAB process nor does it improve the environment of having balanced discussion. A balanced logical discussion is what we strive for in this forum - not a load of accusations stemming from knowing only one side of a story.

 

[colinsunderland]

Louis was told by his bosses that he was not at liberty to give any more information about their operation, and we respect this. Each complex SOW situation is dealt with on a case by case basis - and some folks are having issues with this. Sorry - but this is what regulated gaming looks like.

We have had one PAB resolved concerning source of wealth, and we have two others: one is on hold pending an answer from the MGA, the other - we are waiting for the player to submit more docs. So there is a process happening here that I hope you all can respect.

As for the "concerned" whistle blower from Malta. Well, all I can say is that it's awfully suspicious that it's an account from Malta - possibly a competitor trying to drag Casumo through the mud.

Moving on - we've had another rep explain why third party docs are required, perhaps some of you missed it here:
Casumo-Louis answers

But this does explain why this can happen.

Also, if a casino is abiding by policies that are supported or mandated by their licensing agreements, we will review this, and if these are draconian in nature we'll probably make suggestions on how to improve the player experience. We don't say "Well f*&^ off - we don't like what you do so you're not accredited anymore." Give me a break there - that's counter productive and serves no purpose whatsoever. Read their review at CM - all this SOW stuff is documented there. If players are willing to provide this information - then that is their prerogative.

Furthermore, I can definitely say that the casino reps have been helpful and very responsive behind the scenes. These flaming comments do not help the PAB process nor does it improve the environment of having balanced discussion. A balanced logical discussion is what we strive for in this forum - not a load of accusations stemming from knowing only one side of a story.

Thank you for that. I think if Louis had said 'sorry guys, I started the thread with best intentions, but I've now been told I'm not allowed to answer questions on the SoW process' it would have came across much better. Yes people wouldn't have liked it, but at least people would have understood the reasons why he didn't answer anything.

I stand by my view though that Casumo are acting against UKGC and AML guidelines. Parts of the LCCP are posted in here clearly stating funds shouldn't be held indefinitely. I can see nothing within the LCCP or the guidance issued by the UKGC for either RG or AML issues, that allow a casino to do what they are doing.

On top of that, the fact that Casumo refuse to point to anything in writing that exists to show they are allowed to do what they are doing, process third party personal information without consent, hold funds, what to do if a third party refuses documents, seems to suggest they are making the rules up themselves.

If I was being accused of theft on many different places on the internet, and I was confident that what I was doing was legal, I would defend myself by posting a link to the legislation, to regain my reputation. If I just carried on regardless and told people, I'm not talking about it, then I would expect the accusations to continue.

The worst thing for me though is, allowing deposits to continue when a player has no chance of getting paid, if they can't complete the SoW process. Jan, when he mentioned third party documents, stated they wouldn't accept deposits while the process was ongoing. That is a world away from what Casumo are doing.

 

[Lobo]

That such a huge and "trusted" brand like Casumo won't answer questions like these, on such a big forum with massic publicity, is very worrying and problematic.

They choose (yes it is a choice) to get this negative publicity instead of just answering.

I think they have (sorry my language) brutally f*cked so many people over (including me), that IF they answer these kinda simple questions, that will have a huge backlash on them, one way or an other.
A Casino think 99% on how to earn and keep money, so it is a simple business decision, to not answer a single SoW-question.

Casumo should at least get a warning about their SoW process on their accricated, accririted, accrecated, accrieted, accreded (how the f do you spell that word?) page.

Is it possible to add a poll on this forum? "Would you play on Casumo / do you trust Casumo with your money" etc... could be interesting to see the numbers.