On Probation Casino770 is going to try it again

[Casinomeister]

Casino770 is requesting to be removed from the Not Recommended section of the Rogue Pit. The casino rep came out to meet me a little over a week ago, and he has agreed to honor the probation requirements - with a 60 day probation period. Any current or previous issues need to be resolved in a fair manner. Most of their issues in the past had to do with being non-communicative - the current rep has promised to rectify this.

If you have any questions or comments, you can either post them here - or contact their official rep Konstantinos:

https://www.casinomeister.com/forums/members/

Past Issues:
https://www.casinomeister.com/ex-rogue-casinos/

 

[akrus88]

Good luck .. Third time's a charm! (or is it this the third time..)

 

[maxd]

I'll be contacting people with unresolved PABs against Casino770 over the next few days.

 

[Konstantinos]

Casino770 is requesting to be removed from the Not Recommended section of the Rogue Pit. The casino rep came out to meet me a little over a week ago, and he has agreed to honor the probation requirements - with a 60 day probation period. Any current or previous issues need to be resolved in a fair manner. Most of their issues in the past had to do with being non-communicative - the current rep has promised to rectify this.

If you have any questions or comments, you can either post them here - or contact their official rep Konstantinos:

https://www.casinomeister.com/forums/members/

Past Issues:
https://www.casinomeister.com/ex-rogue-casinos/

Hello all,

first of all i would like to personally thank Bryan for giving us the chance on getting to the probation period again.

i am aware that in the past there were some problems, but this time i can guarantee to all of you that i will always be at your disposal in order to solve any kind of issues that may occur. Personally i would like to invite you test our services , our brand new Casino770 website (it faced a ''face lift'' some months ago ) , our Games and our bonuses.

For any inconvenience , or for any observation you may have, feel free to get in contact with me

Regards,
Konstantinos

 

[Konstantinos]

I'll be contacting people with unresolved PABs against Casino770 over the next few days.

Hello Max,

sure

i am looking forward to hear for your updates

Regards,
Konstantinos

 

[maphesto]

Hello all,

first of all i would like to personally thank Bryan for giving us the chance on getting to the probation period again.

i am aware that in the past there were some problems, but this time i can guarantee to all of you that i will always be at your disposal in order to solve any kind of issues that may occur. Personally i would like to invite you test our services , our brand new Casino770 website (it faced a ''face lift'' some months ago ) , our Games and our bonuses.

For any inconvenience , or for any observation you may have, feel free to get in contact with me

Regards,
Konstantinos

Did you come here to clear things up or make players come to your casino?

 

[Konstantinos]

Hello maphesto,

i think that these two are very much connected

the target is to provide my assistance (so to clear things up) in order players to have a great gaming experience on us

Regards,
Konstantinos

 

[LondonDJ]

Hi Konstantinos,

Could you please elaborate on some of the following (from your T+Cs):

7. BONUS SEEKER
7.1.A user can use the promotions only if his/her last transaction with our services is a deposit. If a user starts to withdraw cash from his/her account, Casino770 reserves the right to block the user from receiving promotions or bonuses. Casino770 would like to remind users that promotions, cancelled withdrawals and bonuses do not count as deposits.

So if I make a withdrawal, do I risk being labelled a "bonus seeker"?



7.2. All abusive and repetitive use of promotions offered by Casino770 during deposits (including but not limited to our partners' promotions for payments, our certificates and reward certificates) by depositing only a minimum amount in order to play with the bonus can bring Casino770, at its sole discretion, to label the user as a "Bonus Seeker", or to block him/her and to cancel his user account and any transactions associated with it.

Could you give us a clear definition of the phrase in bold please?


Thanks very much.

 

[Konstantinos]

Hi LondonDJ

Usually a bonus seeker is someone that takes (almost exclusively) advantage of the bonus offers and uses multiple accounts, same ip, fake personal details, phone numbers etc...

When this player will proceed on a withdrawal request, the financial department will check his record in order to see if any kind of fraud had been commited. I don’t know exactly the procedure that our anti-fraud department follows, but this is the general idea. Obviously the specific department will have a complicated strategy in order to find out who made a fraud. So if this player commited any kind of fraud in order to take advantage of these promotions that would multiply his chances to win, then we would label him as bonus seeker and we would follow all the necessary measures to prevent him playing again on our site.

But this happens only to the real ‘’bonus seekers’’. A normal player, doesn’t have anything to fear about. All the players who don’t commit any kind of ‘’fraud’’ they can enjoy our promos. This is the reason we make them in any case 

Regarding your second question, its something...further to the first paragraph and means that a player must not use more than one bonus per day, unless if he received some special offer from us. Its normal someone to do it one / two times (its a way of speaking....) but its not normal this to happens extremely often. To give you an example on that. Sometimes we send to players some special bonus offers / codes through newsletters/sms/phones etc... If a player that doesn’t receive this email/phone/sms, finds out (somehow....) the bonus code and uses it without meant to do it, then this would be a reason to label him as bonus seeker.

Be reassured though, that none is labelled as bonus seeker without a reason  But even in the case that our CS and Financial department would ever make a mistake, i am always here to solve the situation and have a personal look on the issue. But i am quite sure though, that even with a direct communication with the CS and the providing of the ‘’evidences’’ the problem would be solved quickly.

I know that some times the TC are confusing. The legal departments try to include many cases inside them, as things in online gaming move quite fast. But somewhere....''in the middle'' is the Customer Support service and the reason of its existence its exactly to solve any situations that might affect players.

Regards,
Konstantinos

 

[chuchu59]

IMO this is a leopard of a casino. You guys know what I am getting at. 6 or 7 years ago, the owner with the surname Partouche promised to solve an outstanding issue for me. He never did and it dragged on for so long I couldn't play anymore at that particular software.

 

[Konstantinos]

Hi chuchu59,

I am aware that in the past were issues…

Unfortunately I cant have full knowledge of these issues. Neither I know the people were in some roles back then.

The only thing I can currently guarantee is that all these incidents will not take place again or at least will be handled with an approach that will solve them the soonest possible

Regards,
Konstantinos

 

[chuchu59]

For the sake of those that can play your software I do hope you will keep your word and not play tricks on them. There have been some others like Rushmore and IMHO Tropica who have tried to dupe us into believing they have turned over a new leaf. I hope you are not one of them.

 

[Konstantinos]

For the sake of those that can play your software I do hope you will keep your word and not play tricks on them. There have been some others like Rushmore and IMHO Tropica who have tried to dupe us into believing they have turned over a new leaf. I hope you are not one of them.

Hi,

i understand that you are sceptical (everyone would be...) .

For the time being i was just introduced and i made some promises/guarantees, but obviously these are only ''words''...

The most important in a ''relationship'' (lets say...) is ''actions''

i hope to be here and prove you this with the time

Regards,
Konstantinos

 

[ilovejesus]

good luck

 

[chuchu59]

I was pm'ed by an owner of Tropica to elaborate on my comment on them duping others to believe they have turned over a new leaf. About 3 years ago they seemed to be an honest Rival but it turned out that they couldnt even pay out pennies. After a brief absence they came back on board(not accredited but made presence) and seemed to befriend all players. With the issues listed at another thread turning nasty the rep seemed to think he can vent his rage at others and doesn't even feel ashamed to do so. Such a lack of respect for members is just not on and I have serious doubts they are about to turn a new leaf. So don't just ask me why - prove it by actions please.

 

[Konstantinos]

Hi,

Don't worry about that

For everything comes to my attention, I approach it and solve it accordingly

When a player has the right on its side, I will be also on its side. (As far as I can and as far as my role allows it, but I believe you understand what I mean)

That's why I always suggest to the players to read/record/respect the TC

When this happens it makes my job easier, because I can go to the appropriate department and "blame" it for any issue or mistake that happened. And in this case, if the mistake it's ours, we also have to pay it. But even for more complicated issues, that involve problems that can't be faced internally only, I will again "dig" in order to find out what's happening and see what can be done.

Common sense and clear words make always things better

Regards,
Konstantinos

 

[KasinoKing]

That's why I always suggest to the players to read/record/respect the TC

Speaking of T&Cs, I was looking at yours yesterday and WOW - they have got to be about the longest I have ever seen!

I was trying to find out if your bonuses are cashable or phantom (some say "sticky"), but after about 10 minutes going cross-eyed I could not find the info anywhere and gave up.
Please can you advise which type they are, and where exactly in your T&Cs this is stated?

Thanks,
KK

 

[maphesto]

Found info about the nd:

xxhttp://www5.casino770.com/en/10-free-welcome-bonus

7.Only the winnings from this bonus (and not the bonus itself) can be cashed out.

At another page I found this:

6. BONUS
6.1. Each bonus, promotion and/or special offer is subject to its own specific terms. The player agrees to read and understand the terms applicable to each bonus which he collects.

On the page for first deposit bonus it does not say anything about cashable or phantom, it should be there. The player have to know this before they signup. It's a big difference.

 

[Konstantinos]

Speaking of T&Cs, I was looking at yours yesterday and WOW - they have got to be about the longest I have ever seen!

I was trying to find out if your bonuses are cashable or phantom (some say "sticky"), but after about 10 minutes going cross-eyed I could not find the info anywhere and gave up.
Please can you advise which type they are, and where exactly in your T&Cs this is stated?

Thanks,
KK

Hi KasinoKing,

Only the winnings from the bonus (and not the bonus itself) can be cashed out.
Before the player can cash out their winnings, they must first deposit a minimum of £30.
Its the same TC that apply for 10 free no-deposit bonus , same for all welcome bonuses, with the relative playthroughs (x30) and tc.
Unless, if you receive another special offer with its own tc.
but in general (almost entirely to be honest) the bonuses are not withdrawable , only the winnings resulted from the bonuses are

Regards,
Konstantinos

 

[Konstantinos]

Hi maphesto,

i am getting back to this shortly

Regards,
Konstantinos

 

[KasinoKing]

but in general (almost entirely to be honest) the bonuses are not withdrawable , only the winnings resulted from the bonuses are

Thanks for the reply.
Shame it's phantom, but not unexpected as the majority of other Playtechs have poor bonuses too.

Will you be getting this essential information added to the T&Cs ASAP?

KK

 

[Konstantinos]

Hi KasinoKing,

yes this is what i am looking at the moment.

i will update you shortly

Regards,
Konstantinos

 

[Konstantinos]

Hi KasinoKing and Maphesto,

thank you for your observations.

Until tomorrow morning it will be added on that page as well (its on progress / schedule maximum for tomorrow)

Regards,
Konstantinos

 

[MisterBJ]

I hope no one takes this personal. But am I the only one who feels like, this is an accident waiting to happen?

 

[Tirilej]

I hope no one takes this personal. But am I the only one who feels like, this is an accident waiting to happen?

In my eyes every casino that is willing to clear up old mistakes and take care of new ones deserves a chance.
Konstantinos is here and I don't think we should judge him before anything happens again. He will have a hard work anyway

This is not about being accredited. It's about getting out from the rogue side, so I say it's a good thing.