Casino770 on probation ... failed

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Casino770 has told me that they have taken care of the recent player complaints, and that they want out of the Rogue Pit. They will be monitoring this thread, so if you have any issues, please post them here in this thread.

Probation listing
Old URL
 

BigShaz

Dormant account
Joined
Nov 1, 2011
Location
Waltham Abbey
Hello all,

Finding this forum and this thread has come as a bit of a godsend for me as I long ago gave up on getting my money out of Casino 770. This thread implies that they may be willing to clear up their issues, or if not it lets me get revenge and stop them becoming accredited ;).

My name is Sharon and I first signed up to Casino 770 towards the end of March. Over the space of a month and a half and multiple deposits I deposited a total of 950 pounds. I have put in withdrawals to the amount 2,242.50 dating back to May and have received none of them. I have spoken to them on the phone and completed all the verification. Whenever I have chased up about what is going on with my withdrawals I get a similar email back. Here is the one i got from my most recent chase up in October:

-----------------------
Dear Sharon,

In reply to your message, we assure you that your request has been forwarded to our relevant department and we will get back to you with more details within the shortest time.

Should you have any questions or concerns, please do not hesitate to contact us.

Best regards,
Vanya

------------------------

And then I don't hear anything more from them. They seem to just be fobbing me off with the hope i'll go away and give up the money for lost, which I pretty much had done!
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Hello Sharon! And welcome to the forum! :thumbsup:

I hope your issue wil be resolved soon. Could you please tell me, what documents did they requested from you, and how much time did it take to verify your account? Do you have a confirmation email about your account being verified?

P.S. FWIW, name "Vanya" is the same as "Ivan", so the Support could be from Russia or any other russian-speaking country.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Hello all,

Finding this forum and this thread has come as a bit of a godsend for me as I long ago gave up on getting my money out of Casino 770. This thread implies that they may be willing to clear up their issues, or if not it lets me get revenge and stop them becoming accredited ;).
Hi Sharron!

I don't know how familiar you are with the forum yet, but this probably is your best chance of getting your problem sorted!

First please send the casino representative a Private Message about your problem by following this link: Link Outdated / Removed
(The rep has visited the forum today - so may already be aware of your issue).

After giving them a reasonable amount of time, if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs


Welcome to the forum! :thumbsup:
KK
 

BigShaz

Dormant account
Joined
Nov 1, 2011
Location
Waltham Abbey
Hi Guys,
Thanks for the quick replies!

I was asked for a copy of an identity card and a utility bill in my name from the last 6 months. The same day I sent it I was told that my documents were now on file and I'll be informed if they need any extra documents from me. This was back on the 20th May. They also wanted me to receive a phone call from them which looking through my emails it looks like it took them ages to actually make the phone call. I've added the string of emails below:

Dear Sharon,

Thank you for the information you have sent us.

Please note that your file is currently under the attention of our
relevant department and that we will keep you informed by e-mail regarding
the status of your withdrawals.

We are always at your service,

Best regards,

Amy

Customer Service Casino770

E-mail: [email protected]
Hotline: 02 07 19 35 596
(From abroad: +44 20.71.93.55.96)
Fax number: 20 74 19 57 11
(from abroad: +44/(0)20.74.19.57.11)
You do not have permission to view link Log in or register now.


It's always a pleasure to play!

On Tue, June 7, 2011 23:41, Sharon wrote:

Hi,

Thanks for your response. I won't be able to take the call tonight. But
tomorrow during the day 10am - 4pm would be ideal for me.

Tel: *********(this may not be the number you had stored orignally)

Thanks,
Sharon



> Date: Tue, 7 Jun 2011 22:49:15 +0200
> Subject: RE: Your phone number
> From: [email protected]
> To: ******
>
>
>
> Dear Sharon,
>
>
> Please rest assured that your situation is currently under the attention
> of our responsible department and that we will get back to you with an
> answer as soon as possible.
>
> We remain at your service for any other questions or concerns you might
> have regarding your casino account.
>
> Best regards,
>
>
> Amy
>
>
> Customer Service Casino770
>
>
> E-mail: [email protected]
> Hotline: 02 07 19 35 596
> (From abroad: +44 20.71.93.55.96)
> Fax number: 20 74 19 57 11
> (from abroad: +44/(0)20.74.19.57.11)
>
You do not have permission to view link Log in or register now.

>
>
> It's always a pleasure to play!
>
>
> On Tue, June 7, 2011 22:20, Sharon wrote:
>
>
> Hi,
>
>
> I have sent my documents over but i'm still waiting on a awful lot of
> money in withdrawals. Please find the screenshot attached that lists each
> of the withdrawals I have put in on Casino770. None of these have been
> received.
>
> I'm not sure what the hold up is. Please can you verify my account up and
> get the payments made?
>
> If you still need to verify my account, please call me on: ********
>
>
> I am available until around 10.30pm tonight.
>
>
> Regards,
> Sharon
>
>
>
>> Date: Tue, 24 May 2011 14:45:58 +0200
>> Subject: RE: Your phone number
>> From: [email protected]
>> To: *******
>>
>>
>>
>> Dear Sharon,
>>
>>
>>
>> We thank you for your reply.
>>
>>
>>
>> Please be informed that we will contact you on this phone number as
>> soon as possible.
>>
>> We take this opportunity to let you know that our operators are calling
>> from a Call Center, which is why our numbers are private and you will
>> receive a call from an unknown number.
>>
>> If your phone does not accept "anonymous calls", we kindly ask you to
>> disable this option until we contact you.
>>
>> Should you have any questions or concerns, please do not hesitate to
>> contact us.
>>
>> Best regards,
>>
>>
>>
>> Vanya
>>
>>
>>
>> Customer Service
>>
>>
>>
>> Casino770
>>
>>
>>
>> E-mail: [email protected]
>> Hotline: 02 07 19 35 596
>> (From abroad: +44 20.71.93.55.96)
>> Fax number: 20 74 19 57 11
>> (from abroad: +44/(0)20.74.19.57.11)
>>
You do not have permission to view link Log in or register now.

>>
>>
>>
>> It's always a pleasure to play!
>>
>>
>>
>> On Tue, May 24, 2011 14:35, Sharon wrote:
>>
>>
>>
>> Hi,
>>
>>
>>
>> I don't think that I have spoken with you on the phone yet. Please call
>> on the same number as before around 7pm when I'm home from work
>> (tonight
>> is ideal). I want to take the call so that my withdrawals will be
>> processed faster.
>>
>>
>> I have sent my documents over in this email.
>>
>>
>>
>> Thank you,
>> Sharon
>>
>>
>>
>> Subject: Your phone number
>> From: [email protected]
>> To: *****
>> Date: Mon, 4 Apr 2011 23:02:53 +0300
>>
>>
>>
>> Dear ***,
>>
>>
>>
>> We inform you that our Customer Service has been trying to contact you
>> on your phone number ********, , but unfortunately we have not been
>> able to reach you.
>>
>> Therefore, we kindly ask you to confirm your phone number and let us
>> know when you are available so that we could call you again.
>>
>> We look forward to your reply,
>>
>>
>>
>> Best regards,
>>
>>
>>
>> Customer Service
>>
>>
>>
>> Casino 770
>> E-mail: [email protected]
>> Hotline: 02 07 19 35 596
>> (From abroad: +442 07 19 35 596)
>> Fax number: 442 07 41 95 711
>> (Fax from abroad: +442 07 41 95 711)
>>
>>
>>
>> www.casino770.co.uk It's always a pleasure to play!

These was the last meaningful email I received. The rest were all in the strain of "we have forwarded your email; to the relevant department".


Thanks for the message about contacting the rep. I'll send them a message now.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
There were a couple of PABs against them, were those taken care of?

As I recall those PABs floundered and never really went anywhere. I'll re-forward those with details to the rep today.
 

dazlazz

Dormant account
Joined
Aug 15, 2007
Location
London, UK
If casino770 is apparently regulated by the Malta LGA - why doesn't it display the full license number on its website......?

.....just a thought!

Regards,

Daz
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Dear Sharon,

In reply to your message, we assure you that your request has been forwarded to our relevant department and we will get back to you with more details within the shortest time.

Should you have any questions or concerns, please do not hesitate to contact us.
Best regards,
Vanya

hmmm...the bolded part of their mail is pretty surreal. After we've made excuses and blown you off for months, should you have any questions or concerns....really....
:what:
 

datojohn

Banned User - multiple forum accounts
Joined
Nov 30, 2011
Location
Spain
Casinos often ask for KYC details (know your client) when there's a considerable amount of funds pending withdrawal. This is only done once, so i suppose if customers face these problems after submmiting KYC details, then the casino has a problem and should be reported.

xhttp://www.casinomeister.co/images/7.jpg
 
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chazmj6

Dormant account
Joined
Nov 30, 2011
Location
London
I am extremely concerned by this online casino. I deposited money with them and played roulette - I won and withdrew my winnings - £1261. They called me the next day and insisted that they would not pay out until I provided a copy of my passport and a copy of the front and back of my debit card used which I duly provided. I became very suspicious when this was requested and typed into google for any complaints - there was obviously 10s of them which has furthered my worry. They have been very difficult to contact by phone - they rarely answer but to be fair have always come back on the phone - but on a 'blocked' international phone number when they have a UK 0207 number as their contact number. Their policy for withdrawls is:

''9. WITHDRAWALS

9.1. In the event of cancellation of your user account, Casino770 authorizes you to withdraw an amount equal to at least L20, and obviously any higher amount. If your account has an amount less than L20 and you would like to close your Casino770 account, we advise you to inform us in writing to [email protected] and we will arrange the transfer.

9.2. All payments shall take place in the 48 hours following the user's request.''


I requested my withdrawl on the 30th November at 1105 and have a print screen and e mail confirmation of this - I called them many times in this process and they assured me right up until 1530 this afternoon that it will be processed today even though it was 52 hours from the withdrawl request. They have now told me it will be another 2 days for the request and have put in writing that the payment will be validated on Sunday the 4th December which is well outside their terms and conditions. They then say it will take 2-4 days for the money to be in my account.

They claimed that the payment on my statement would be to 'MANDARIN GAMING NV' and it has actually gone to 'COALDALE ENT'. I have advised them that if I do not receive my validated payment by the 4th December I will contact the police, VISA, my bank and the home office as they have my passport details. I have gambled with Ladbrokes, Coral, Stan James, Casino888, bet365, betfair, totesport and Sky and none of them have been like this or anywhere near this. This is extremely concerning.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Okay, take a deep breath and relax. It is not at all unusual to be asked for ID and proof of your deposit method. Usually whatever payment clock a casino has starts counting from when these are received and reviewed and approved, so first withdrawals sometimes take longer.

As to the phone number.... companies that make international phone calls usually use some kind of plan or special line to keep their costs down. Just as if you use a long distance discount card to make a call, it won't show up as your home number.

If you haven't received confirmation of your payment on Monday, come back and let us know. They are trying to get out of the Rogue Pit, so hopefully all will go smoothly for you.
 

BigShaz

Dormant account
Joined
Nov 1, 2011
Location
Waltham Abbey
Hi guys,

Just to let you know I contacted the rep here on casinomeister and a couple of weeks later I received payment of the full amount I had requested.

Thank you all for your advice. To chazmj6 I wouldn't worry to much about your payment going to Coaldale ent as that is the address that paid me out.

Thanks again,
Sharon
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Hi guys,

Just to let you know I contacted the rep here on casinomeister and a couple of weeks later I received payment of the full amount I had requested.

Thank you all for your advice. To chazmj6 I wouldn't worry to much about your payment going to Coaldale ent as that is the address that paid me out.

Thanks again,
Sharon

:rolleyes: 'a couple weeks later'

Well I suppose it's good that you did finally get paid, that's something! I personally can't see this casino getting out of the pit anytime soon though.
 

chazmj6

Dormant account
Joined
Nov 30, 2011
Location
London
So far 9 days and no payment. My payment changed to processed on their site 4 days ago.

I received the following e mails from them:

'We have just processed your refund by . We will indicate the dates of your refund at a later date:

Refund amount requested: GBP1261.00

Your refund should show up on the bank account, which is associated with your credit card or your Neteller, Moneybookers or Click2pay accounts, within 1-4 days.'

And:

'Thank you for your call!

After checking with our department in charge, we confirm that your withdrawal request of 1261.00 GBP will be validated on 04.12.2011. Please note that the delays for a credit card refund withdrawal request are of 2 to 4 working days.'


And now from their 'contact' or 'rep' on here I am being told it WILL be 8 days from the 4th December even though the payment was validated on the 3rd. So why before was it 1-4 days and then 2-4 days and now 8 days? What payment takes 8 working days? I have a firend that is high up in a retail bank and they say absolutely no payment takes this long - BACS si the longest and that takes 3-5 days.

This is extremely suspicious. I was previously GUARANTEED that I would have my money in my bank by the 9th December - if I don't I am doing as I said above and contacting the relevant authorities. I would be negligient to accept anymore delay tactics. All of a sudden it's the weekend or Christmas and payments are delayed more apparently. It's crazy. They took my money immediately.
 
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chazmj6

Dormant account
Joined
Nov 30, 2011
Location
London
My money has been paid! The communication has been good but the reasons at times difficult to believe. I am willing to try once more with this company and hopefully see how their withdrawals process goes now I am on their books. Thank you casino770 for a satisfactory completion and thank you to this site for being a place to vent ones spleen, share and compare ones experiences and open up the communication channels.
 

Pulver

Dormant Account
webmeister
PABaccred
Joined
Aug 5, 2009
Location
Tellus
My money has been paid! The communication has been good but the reasons at times difficult to believe. I am willing to try once more with this company and hopefully see how their withdrawals process goes now I am on their books. Thank you casino770 for a satisfactory completion and thank you to this site for being a place to vent ones spleen, share and compare ones experiences and open up the communication channels.

Congratulations on being paid!, but why not play at a casino like 32Red the next time? They process payments super fast and you don't have to worry if you get paid or not the next time you win... Just my personal opinion.
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
My money has been paid! The communication has been good but the reasons at times difficult to believe. I am willing to try once more with this company and hopefully see how their withdrawals process goes now I am on their books. Thank you casino770 for a satisfactory completion and thank you to this site for being a place to vent ones spleen, share and compare ones experiences and open up the communication channels.

I noticed you are from the UK, there is an array of casinos available to you where you will have no problems whatsoever, 32Red and sister casinos (Nedplay, Dash, Golden lounge), Virgin Games, Sky Vegas, Ladbrokes, 10Bet, Victor Chandler, 3Dice, Allslots and their new flash MGS/Scratchcard site WinTingo, there are several others but all these i`ve named have an average withdrawal time of 4-24 hours and all come with no reverse withdrawal option or ones you can flush, and cover the top software providers on the market, you don`t need more than this ;).

I`ve had withdrawals with all those i`ve named bar WinTingo (only played there once it`s new), and np`s whatsoever.
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
I noticed you are from the UK, there is an array of casinos available to you where you will have no problems whatsoever, 32Red and sister casinos (Nedplay, Dash, Golden lounge), Virgin Games, Sky Vegas, Ladbrokes, 10Bet, Victor Chandler, 3Dice, Allslots and their new flash MGS/Scratchcard site WinTingo, there are several others but all these i`ve named have an average withdrawal time of 4-24 hours and all come with no reverse withdrawal option or ones you can flush, and cover the top software providers on the market, you don`t need more than this ;).

I`ve had withdrawals with all those i`ve named bar WinTingo (only played there once it`s new), and np`s whatsoever.

I can only give thumbs up for this, as I live in UK myself :thumbsup:
To mention Sky Vegas. Bank(card) withdrawals sits in bank account 2 days later. And moneybookers (Skrill) withdrawals I had sits in account instant!! almost or actually beating 3dice :lolup:
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Well, can we say "so far, so good'? Looks like there are no current issues - I feel the casino has made it through the probation period successfully.
 

Stenikis02

Dormant account
Joined
Jan 24, 2012
Location
Austria
Cash out

Hello everyone, I am new here, let me tell you my story with Casino770. Maybe you will be able to help me with some advice what should I do..

on 9th of Jan. I registered at casino770 and made a deposit - 800EURO. I was really lucky that evening and I won around 6000 EURO while playing European Roulette. In a couple of hours I had a call from the casino, they wanted to verify some details. Next day I've been told to send my documents for verification purposes. (My account was temporary closed) On 12th of Jan. I sent everything and very soon I received an email that my documents were successfully verified and I've been awarded extra 100EURO bonus. MY account was reopened and I was able to continue to use my account. On that day was even more lucky and after some time of gambling I had already 78 000EURO on my balance. The same evening I tried to withdraw 9 000 euro from my balance. The next cashout I tried to make on 15th of Jan. - the same amount 9 000 euro and after that another cashout.. Eventually, at the moment I await to receive from casino770 - 38 500 EURO. But what a surprise.. on the 21st of Jan.the casino sent me another email asking for my documents for verification once again - exactly the same email that i received from them from the very beginning. SO I sent them my documents (that have been already verified) once again with a question was it a mistake or what, but still have no answer. Since this time, everyday I'm sending an email to casino770 with the question when I will be able to receive my money and receive the same reply 'withdrawal is in process'. The requested my 1st withdrawal 15 days ago and still have nothing. So I decided to share with you my problem, what do you advice me to do? Maybe you have some suggestions and the issue will be resolved soon. I really hope that eventually after I will receive my winnings. I also add to my conversation with the casino.

p.s. The same message I sent to the representative of Casino770 but still have no answer.
Betreff: Kundendienst 770
Datum: Mon, 09. Jan 2012 04:24:58
~ME~ Hello, thank you, that our side - chosen
You do not have permission to view link Log in or register now.
haben.Aus safety, required by our payment agent, please send us a copy of the front and back of your ID card to be transmitted, and a copy of the front and back of the credit card you used ********************* haben.Wir on our site ask us these copies as attachments via e-to send mail, or (illegible documents are not accepted) by fax to 0800-180-2588, where you angeben.Sie the e-mail address of your player account or login also have the option of submitting copies of the secure SSL mode directly from your player account to send out: In the lower part of the site where the Classic, High Tech and Downloadable be found, please click on the link "customer secure access"; on the page, which now opens, click "Browse" to select the
copies of information stored on your computer, and then click "Send". Upon receipt of these documents, we will have the pleasure to offer you a gift of € 100, so that you continue your adventure with us you konnen.Ziehen please consider this request, so that we can guarantee the security of your banking transactions konnen.Wir inform you that the transaction will appear on your statement as Mandarin770, CE * CAS770, BLUE LAKE 3227919007 or EUROPE YNET you please wird.Entschuldigen the inconvenience caused. We count on your understanding. To avoid credit card fraud, and to protect your money, these measures may very wichtig.Web Transaction Security 770 Casino wants as far as possible contribute to Internet fraud reduzieren.NaomieMit Sincerely, Customer Service group you 770Clicken here to contact us

Betreff: Re: Kundendienst 770
Datum: Thu, 12. Jan 2012 07:01:38
Dear Mr. ~ME~
Thanks for the messages sent copies which prove your identity.
To thank you for your trust and your loyalty, we give you a bonus worth 100 Euro, the account has already been credited to your player.
We wish you much fun and good luck!
best regards
jasmine
The Casino770 Support Team
Click here to give us 24 hours / day to reach 7 days / week

Betreff: Kundendienst 770
Datum: Sat, 21. Jan 2012 04:43:18
Hello ~ME~,
We thank you that our side - have chosen
You do not have permission to view link Log in or register now.
.
For safety reasons, required by our payment agent, please send us a copy of the front and back of your ID card to be transmitted, and a copy of the front and back of the credit card **************** **** that you have used on our site.
We ask ourselves these copies as attachments via e-mail, or (illegible documents are not accepted) by fax to 0800-180-2588, specifying the email address of your player account or login.
You also have the option of your copies through the secure SSL mode directly from your player account to send out: In the lower part of the site where the Classic, High Tech and Downloadable be found, please click on the link "customer secure access "; on the page that opens, click on" Browse ", select the stored copies of your computer, and then click" Send ".
Upon receipt of these documents, we will have the pleasure to offer you a gift of € 100, so you can continue your adventure with us.
Please pull this requirement into consideration, so that we can guarantee the security of your banking transactions.
We inform you that the transaction will appear on your statement as Mandarin770, CE * CAS770, BLUE LAKE 3227919007 or EUROPE YNET.
We apologize for any inconvenience caused. We count on your understanding. To avoid credit card fraud, and to protect your money, these measures are extremely important.
Web Transaction Security 770 Casino wants as far as possible help to reduce internet fraud.
Naomie
Sincerely, customer service group you 770Clicken here to contact us

1:
Message details
about my account (admin, 2012-01-21 21:46:47)
Dear ~ME~,
We thank you for the copies that you have sent.
Please be informed that your documents have been transferred to the relevant department for review and you will be kept informed by e-mail with regards to the status of your player account.
Should you have any questions or concerns, please do not hesitate to contact us
Best regards,
Vanya

about my account (~ME~, 2012-01-21 21:27:29)
Hello, I received from you email tonight that I need send my documents once again, but I already send it 12.01.2012. Please can you tell me this is not mistake? And I attached requested documents once again
~ME~.

2:
some questions about my account (admin, 2012-01-23 14:50:25)
Dear ~ME~,
In reply to your message, please rest assured that we have received your documents and your transfer file is currently being verified by our payment agent.
Therefore, we kindly ask you to be patient, as we will keep you informed by e-mail regarding the status of your withdrawal requests.
We remain at your service.
Best regards,
Selene

some questions about my account (~ME~, 2012-01-23 14:40:04)
Hello, I sended to you my documents two days ago, but you don't answer yet. I would to know it ok ? And I sended my documents a week ago the first time, I received that ok. And now I received from you letter that I must send my documents once again, I did it.
~ME~.

3:
Dear ~ME~,
In order for us to be able to assist you, we kindly ask you to give us more details regarding your request.
We take this opportunity to inform you that your withdrawal requests are currently being processed by our payment agent and that you will receive a confirmation message as soon as the transfer to MoneyBookers has been approved.
We remain at your service for any further questions.
Best regards,

Amy

General question! (~ME~, 2012-01-25 12:03:56)
How much time you need for this? Because I'm starting to worry.
4:
Dear ~ME~,
In reply to your message we inform you that your withdrawal requests are currently being processed by our Financial Department and you will receive an e-mail of confirmation as soon as they are validated.
Please note that you will receive your winnings on your Moneybookers account within 24 up to 48 hours after validation.
For any questions or concerns, please do not hesitate to contact us.
Best regards,
Pascal
Customer Service770

cashout (~ME~, 2012-01-25 15:01:58)
Dear Support,
How much time you need for withdrawal my money? 12.01.2012 the first time I requested withdraw money. I'm waiting this cashout 14 days.
Regards,
~ME~

some question about my account (~ME~, 2012-01-27 16:21:15)
Hello again,
Can you answer me for this question how long time I must wait my cashout? I request it 12.02.2012.
In your's rules said that cashout had been processed 5-10 days..

5:
some question about my account (admin, 2012-01-27 16:31:29)
Dear ~ME~,
In reply to your message, please rest assured that we do everything possible to validate your withdrawal requests as soon as possible.
Please note that when processing a withdrawal request, the total amount of registered withdrawals as well as the delays imposed by our payment agent must be taken into consideration.
As soon as your withdrawal requests are validated, you will receive an e-mail of confirmation.
We thank you for your patience.
Best regards,
Selene
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Hello everyone, I am new here, let me tell you my story with Casino770. Maybe you will be able to help me with some advice what should I do..

on 9th of Jan. I registered at casino770 and made a deposit - 800EURO. I was really lucky that evening and I won around 6000 EURO while playing European Roulette. In a couple of hours I had a call from the casino, they wanted to verify some details. Next day I've been told to send my documents for verification purposes. (My account was temporary closed) On 12th of Jan. I sent everything and very soon I received an email that my documents were successfully verified and I've been awarded extra 100EURO bonus. MY account was reopened and I was able to continue to use my account. On that day was even more lucky and after some time of gambling I had already 78 000EURO on my balance. The same evening I tried to withdraw 9 000 euro from my balance. The next cashout I tried to make on 15th of Jan. - the same amount 9 000 euro and after that another cashout.. Eventually, at the moment I await to receive from casino770 - 38 500 EURO. But what a surprise.. on the 21st of Jan.the casino sent me another email asking for my documents for verification once again - exactly the same email that i received from them from the very beginning. SO I sent them my documents (that have been already verified) once again with a question was it a mistake or what, but still have no answer. Since this time, everyday I'm sending an email to casino770 with the question when I will be able to receive my money and receive the same reply 'withdrawal is in process'. The requested my 1st withdrawal 15 days ago and still have nothing. So I decided to share with you my problem, what do you advice me to do? Maybe you have some suggestions and the issue will be resolved soon. I really hope that eventually after I will receive my winnings. I also add to my conversation with the casino.

p.s. The same message I sent to the representative of Casino770 but still have no answer.

I think this is a bit odd.

You might also be in trouble as you may have broken the bonus terms by playing roulette:

Playthrough: The number of times or the amount that has to be bet for each bonus reward or bonus. To restart the latest reward coupon or bonus Playthrough you used, the player will have to ‘unwithdraw’ or use credit. If the player gets a second reward certificate or bonus and his/her credit is above 0, or the playthrough of the previous reward hasn’t been used entirely, the system will accumulate the playthrough of the 2 last reward certificates or bonuses. Playthrough cannot be used on the following games: Roulettes, BlackJack, BlackJack Multihand, Craps, Baccarat, Red Dog, Casino War, Let Them Ride, Speed Wheel, Heads or Tails, Easy Roulette, Hot Dice, Football Scores, Wheel of Fortune, Rock Paper Scissors, Boule, 100x Poker Play, 25x Deuce Poker, Poker Pursuit, Stud Poker, Caribbean Poker, Casino Hold'em, Poker 3 Cartes.


I also have to say that I'm surprised that Casino770 is getting a chance on probation at all given the following rules they have:

. BONUS SEEKER
7.1.A user can use the promotions only if his/her last transaction with our services is a deposit. If a user starts to withdraw cash from his/her account, Casino770 reserves the right to block the user from receiving promotions or bonuses. Casino770 would like to remind users that promotions and bonuses do not count as deposits.

7.2. All abusive and repetitive use of promotions offered by Casino770 during deposits (including but not limited to our partners, promotions for payments, our certificates and reward certificates) by depositing only a minimum amount in order to play with the bonus can bring Casino770, at its sole discretion, to label the user as a «Bonus Seeker», or to block him/her and to cancel his user account and any transactions associated with it.7.3. The use of the certificate without a deposit, which constitutes no gain, does not label a user as a Bonus Seeker.

7.4. From the moment when Casino770 declares a user a «Bonus Seeker», the user will no longer benefit from any promotional bonus.

7.5. Casino770 reserves the right to label a user as a Bonus Seeker in the following instances:

7.5.1. If a user just uses bonus coupons to play on his/her account

7.5.2. If the bonus coupon amount is above the total amount deposited by the user

7.5.3. If the user plays with more than one bonus per day.

And....


4.1.13. You certify that you will not abuse the ability of opening accounts in order to benefit from bonus credits and promotional offers by Casino770 (use of 100%, 20% of initial deposits, or use of certificates and promotional codes). Casino770 reserves the right, in case of abusive behavior on your part as related to bonus credits and/or to promotional offers by Casino770, at its sole discretion, to rescind or block client accounts created to that end, as well as their transactions;

Personally, I wouldn't touch them with a forty foot pole with terms like that.
 
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