On Probation The Virtual Casino Group and Ace Revenue

[IdRathaBaHorse]

Tawni, you're a flat out liar. You posted so much crap there I wouldn't know where to start.

KJV has told me over the phone to forget it, she's already moved on but I'm going to prove you're a liar if she allows me to get her banking/credit/debit records.

Of course it probably won't be allowed here as you guys are on "probation", code for the site trying to push another BS outfit upon their readers so they can get paid......

But I will make sure to find those deposits she made and get the word out at every site you aren't compensating.

Your strategy to throw a bunch of much mud against the side of the barn and hope something sticks is par for the course for you.

She not only got that form, she talked live to a rep there and he confirmed she was fully qualified to receive that payout, which by the way is what it tells players to do in your stated rules.

No way in hell he/she wouldn't have immediately noticed KJV had never made a deposit there, that would be probably one of the first things they would check.....

Yet now you are stating she never deposited, miraculously the rep missed that back in January.

You smeared the player, ironically for using freebies that were offered to her by you people!!? Now you use it to make readers here believe you are being truthful?

BTW a quick search revealed one of the more objective reviewers gave you a 1.6 rating on a scale of 1-10, my only comment is even that's too high for your scammers.

Of course one of the 0's being in customer service.

Shame on CM for trying to push through these crooks through so they can get paid.

Probation?? LOL.

What a disgusting exhibition from Party City with CM right behind her with their nose up her butt, all in pursuit of the mighty dollar.

For sport books there are sites like SBR where books pretty much pay for their rating.......

I've just stumbled on another one.

BTW this will get deleted and I probably banned but you will be hearing from me. She's made several $100 deposits at your place alone (not counting others under Virtual) and I will prove it.

In short? I've irritated some so they may side with you, the site has obvious incentive to give you the benefit of the doubt, but you're full of shit lady.

You and the entire outfit are frauds, plain and simple. And if this site EVER endorses you in any manner they will be FRAUDS as well.

Nuff said.

 

[zanzibar]

Zanzibar--I'm sorry, but you have made assumptions that are completely inaccurate.

The player made two deposits, in quick succession. Both were approved. The player won the money quickly, within 30 minutes of depositing and just as quickly made the withdrawal. When her withdrawal made its way to the withdrawal department, it was found that her bank reversed the charges.

Upon further investigation, it was learned that the player contacted her bank PRIOR to depositing. She notified them that she was going to be making a couple of charges on her card, that would be to a foreign country. The player was new to online gaming and she believed this was the right action to take, when in fact, what it did was set off a red-flag with her bank. Again, it was HER bank that took the action, reversing the charges AFTER authorizing them. While the player herself did nothing wrong, in essence this was the same as a chargeback on our side.

I am not making assumptions and you have posted nothing new. The player detailed all of this in their complaints that I linked to earlier. Everything you have said so far has in fact reinforced the player's version of events which is roughly this:

- Player contacts their card company and informs them they will be using their card overseas and gets the ok.
- Player deposits $100 twice on January 15 to Silver Oak and the deposits are authorised and credited to their casino account.
- Within 30 minutes player wins $37,000 and submits a withdrawal.
- Player is congratulated and asked to send in ID, and does so.
- On January 28th (2 weeks later) the casino reverses the two deposits and voids the winnings in the player's casino account.
- Player is told by Evelyn, a member of staff, not to worry, they will still pay and just reduce the payment by $200.
- Player then gets told to talk to the hand, no money is coming, and their account transaction history is deleted by the casino.

Your withdrawal processing is so slow that it took two weeks for the player to be notified of the cancelled transactions. If you processed withdrawals like any decent casino, the player would have received their winnings and you would have only been out $200. But now you are instead up by $37,000. The whole process is strung out for so long by your company that suspicious things like this are allowed to happen. Like I said, this is a massive issue regardless of whether your company deliberately had the charges reversed or not. It could happen again to anyone who wins at one of your casinos. They effectively have to deposit and wait several weeks before playing to guarantee that the deposits will be accepted otherwise they could be playing with no chance whatsoever of winning,

You have confirmed that the player did not charge back and of course no-one would be stupid enough to deliberately charge back the deposits that lead to possibly the win of a lifetime. So to me you have just admitted to stealing their winnings because of something that was no fault of their own. What do I think should have happened? You should, as your staff member Evelyn initially advised the player was going to happen, have just deducted the deposited amounts from their winnings and paid them. They made the deposits in good faith and did not charge them back. But there is no chance of your convicted felon, fraudster boss letting that happen though is there?

For a player that had claimed multiple successive free chips I would side with the casino in not giving her the benefit of doubt. I am surprised though that the casino continued to grant her an appreciation chip. Can Tawni kindly explain why.

Wrong player chuchu. Slotslover was referring to the one I have posted that had $37,000 in winnings cancelled 2 weeks after withdrawing. Free chips were not an issue, just the casino's rotten banking processes.

 

[chuchu59]

Tawni, you're a flat out liar. You posted so much crap there I wouldn't know where to start.

KJV has told me over the phone to forget it, she's already moved on but I'm going to prove you're a liar if she allows me to get her banking/credit/debit records.

Of course it probably won't be allowed here as you guys are on "probation", code for the site trying to push another BS outfit upon their readers so they can get paid......

But I will make sure to find those deposits she made and get the word out at every site you aren't compensating.

Your strategy to throw a bunch of much mud against the side of the barn and hope something sticks is par for the course for you.

She not only got that form, she talked live to a rep there and he confirmed she was fully qualified to receive that payout, which by the way is what it tells players to do in your stated rules.

No way in hell he/she wouldn't have immediately noticed KJV had never made a deposit there, that would be probably one of the first things they would check.....

Yet now you are stating she never deposited, miraculously the rep missed that back in January.

You smeared the player, ironically for using freebies that were offered to her by you people!!? Now you use it to make readers here believe you are being truthful?

BTW a quick search revealed one of the more objective reviewers gave you a 1.6 rating on a scale of 1-10, my only comment is even that's too high for your scammers.

Of course one of the 0's being in customer service.

Shame on CM for trying to push through these crooks through so they can get paid.

Probation?? LOL.

What a disgusting exhibition from Party City with CM right behind her with their nose up her butt, all in pursuit of the mighty dollar.

For sport books there are sites like SBR where books pretty much pay for their rating.......

I've just stumbled on another one.

BTW this will get deleted and I probably banned but you will be hearing from me. She's made several $100 deposits at your place alone (not counting others under Virtual) and I will prove it.

In short? I've irritated some so they may side with you, the site has obvious incentive to give you the benefit of the doubt, but you're full of shit lady.

You and the entire outfit are frauds, plain and simple. And if this site EVER endorses you in any manner they will be FRAUDS as well.

Nuff said.

Stop this crap about Tawni lying. You just need to prove it. Bryan wont ban you for speaking the truth but he will ban you foryour offensive gestures. If you are positive your friend did make valid deposits(those reversed by the bank do not count) ask your friend to pitch-a-bitch. No more of this 'flat out liar' bullshit please.

 

[IdRathaBaHorse]

Did you read my post? I am going to prove it if KV gives me her blessing.

She's pretty much disinterested by now, she's already accepted the fact she was playing into the wrong outfit.

And if not for that last post from her I probably would have just dropped it too, live and learn.

That last response was so ridiculous and full of lies that it actually pisses me off.

I know she's lying because for one thing, I saw KV's account when she first asked if I could help.

Nothing was zeroed out and this was way later than January. She showed me so I could see they had her banking and other information there on file.

Her whole post other than perhaps all the free money she played through is a lie. KV freely admits to that.....

She said from go (and I posted) she would play her allowance for the month of real money and then take advantage of every freeroll that was offered to her.

She can't confirm if the actual numbers Tawni posted are correct or not but it certainly could be true. That's the only part that is. But even if true why is that relevant?

They offered them, she accepted. Now it's almost like a character assassination attempt to discredit the player.

And yes, of course you don't KNOW she's lying but I do, I've seen proof. And hopefully permission to access her records and prove it to you as well.

BTW isn't ironic the other case going on is very similar to what KV says...

- Player is told by Evelyn, a member of staff, not to worry, they will still pay and just reduce the payment by $200.
- Player then gets told to talk to the hand, no money is coming, and their account transaction history is deleted by the casino.

She finally won there, confirmed it with a live rep, then eventually came this BS story about her never making a deposit there.

So go ahead, believe who you want, I think her and this outifts reputation pretty much speak for themselves.

Worst part is KV was fighting/recovering from breast cancer during a lot of this.......

And never a whale but she sent those $100 deposits only to find out it was a deposit only place.

When she finally wins at Party City she can't get paid. For some wild reason when she wins at Manhattan Slots they pay out happily.

Guess she deposits there but not at any Vitrtual casino but once for $26? That's a joke. That's pathetic.

I know this from experience in sports betting - solid books do the right thing, shit books find a reason not to pay you.

Tawni should be on Dancing with the Stiffs err I mean ....Stars with all the feet shuffling in this thread. Embarrassing.

 

[Nifty29]

Did you read my post? I am going to prove it if KV gives me her blessing.

She's pretty much disinterested by now, she's already accepted the fact she was playing into the wrong outfit.

And if not for that last post from her I probably would have just dropped it too, live and learn.

That last response was so ridiculous it actually pisses me off.

I know she's lying because for one thing, I saw KV's account when she first asked if I could help.

Nothing was zeroed out. She showed me so I could see they had her banking and other information there on file.

Her whole post other than perhaps all the free money she played through is a lie. KV freely admits to that.....

She said from go (and I posted) she would play her allowance for the month of real money and then take advantage of every freeroll that was offered to her.

She can't confirm if the actual numbers Tawni posted are correct or not but it certainly could be true. That's the only part that is.

Yes, of course you don't {b]KNOW[/b] she's lying but I do, I've seen proof.

BTW isn't ironic the other case going on is very similar to what KV says...

- Player is told by Evelyn, a member of staff, not to worry, they will still pay and just reduce the payment by $200.
- Player then gets told to talk to the hand, no money is coming, and their account transaction history is deleted by the casino.

She finally won there, confirmed it with a live rep, then eventually came this BS story about her never making a deposit there.

So go ahead, believe who you want, I think her and her outifts reputation pretty much speak for themselves.

Worst part is KV was fighting/recovering from breast cancer during a lot of this.......

And never a whale but she sent those $100 deposits only to find out it was a deposit only place.

I know this from experience in sports betting - solid books do the right thing, shit books find a reason not to pay you.

Tawni should be on Dancing with the Stiffs....Stars with all this feet shuffling in this thread. Embarrassing.

Sad that your "friend" has breast cancer. Awful.

However, it is IRRELEVANT to the issue at hand and you should be ashamed of yourself for even mentioning it. It shows desperation, and your tirades make me even more suspicious about the veracity of what you post and why you post it. You're carrying on like a child who didn't get their lollipop from the supermarket from Mummy. It's quite pathetic actually.

 

[IdRathaBaHorse]

Pathetic would be shilling for an outfit like this. Hope my life never takes that kind of turn where I'm forced into that role.

We get it man, you don't like me, please quit following me around and harassing me over something you know nothing about.

Thanks in advance.

PS - so in your vast experience here do you recommend Virtual Group as a reputable place to play sir?

Or you just trying to divert off the issue by attacking me in every thread I post?

Look forward to your 2 cents on Party City, what you think of me is IRRELEVANT, let's hear what you think on the main topic here.

 

[lockinlove]

Please for the love of god stop posting and just post your proof

 

[Nifty29]

Pathetic would be shilling for an outfit like this. Hope my life never takes that kind of turn where I'm forced into that role.

We get it man, you don't like me, please quit following me around and harassing me over something you know nothing about.

Thanks in advance.

PS - so in your vast experience here do you recommend Virtual Group as a reputable place to play sir?

Or you just trying to divert off the issue by attacking me in every thread I post?

Look forward to your 2 cents on Party City, what you think of me is IRRELEVANT.

You haven't been reading have you.

I don't like your ATTITUDE. I don't give a toss about you personally. You can stay, go or grow mushrooms out of your bum for all I care.

The fact that your "friend" won't say anything....well says everything IMO.

You say you're trying to "help" her. Well, you're doing exactly the opposite. I'm sure she will be very appreciative.

As a "mediator", you're absolutely unprofressional and.....well just awful.

 

[The Dude]

...

What a disgusting exhibition from Party City with CM right behind her with their nose up her butt, all in pursuit of the mighty dollar.

Obviously you haven't a clue what is socially acceptable. Just pretend that you're in my living room, and you start spewing garbage like this. Guess what happens? You get a boot in your ass and tossed to the curb. Grow up.

What dollar? No one said anything about bringing these guys on. You have a screw loose.

Bye.

 

[Nifty29]

Damn.

I was having fun

Anyone taking bets on a second account being created for a last word??

 

[lockinlove]

@Nifty

lol I wouldnt doubt it.

He's a great mediator though. I bet his 'friend' really appreciates his help

 

[chuchu59]

Damn.

I was having fun

Anyone taking bets on a second account being created for a last word??

Second account? Multiple accounts would be more like it.

 

[jimb123]

play where i want

I cannot agree more BMWSTACK! I keep reading this thread and still don't understand why would anyone gave them a try after all they did to the players trough all this years.
I play every day in iNetBet and Lucky Red and 3dice. And even if I try hard, I cannot find any reason why would i go and deposit there. None of those casinos will ever be able to compete with mentioned above, not in processing times, not in customer services, not in honesty or transparency, not in attitude towards their customers
'

@pobeda and bmwstack....

I've been here at CM quite awhile now... made many posts and threads and pride myself on being honest. I post when I like something and I post when I hate it.
This is the 2nd time I've posted on this thread and been questioned. You dont like AceRevenue, don't play there -- for whatever reasons (past or present). That's your right. Last I heard this group was put on Probation/trial and the goal was to post our experiences.

I've made probably 100+ deposits at Silver and Royal now the last 2 months and had very few issues. 3rd cashout is on the way. At one point won $15,000 but played it all chasing a Random -- got carried away.

I gave up on 3dice due to 50+ deposits of not being able to double my deposit balance. But their service was outstanding from end to end.
JPC and CW also have great service and I have no issues with them ; their VIP service is good but not outstanding.
Inetbet's service is a joke. I was with them exclusively for many years and when I hit a $500 hit on a free chip (a chip I didnt ask for) I asked for a 10x cashout and they said no "5x max". Having lost $xx,xxx with them without a cashout, I didnt feel like they valued my business. They had the right to deny me the extra $250 or $300 or whatever it was, but it cost them $xxx,xxx.00 USD because I spent the next several years putting all my play into CW and JPC. On top of all that, Inetbet has always had a habit of ignoring emails for days/weeks and they were like that even when I was "happy" with them. They don't want to make exceptions, FINE, then that's the very anti-definition of VIP.

Land-based casinos are always telling us "no" and then I go get my VIP host and they say "absolutely... no problem... here ya go".
VIP = exceptions.... and nearly every business in the world does it via some kind of concession (discount, refund, free training, etc... provided it doesn't violate any governing laws).

I've been with JPC and CW for years now and put in far more $$$ with them than Virtual and I never got a gift of any kind. Virtual has already sent me a very nice gift which we use every day and wasn't cheap. I'm aware I could have bought it outright and avoided the casino and that would have been 50x cheaper, but then that's not gambling. If I give to them, and they give back... I likely keep playing.

I like a casino that makes VIP exceptions and looks at it like a true relationship. I dont get hotels/food/trips from online casinos so all they have to offer is their VIP terms vs. someone elses. There are RTG casinos all over the place with the exact same games.

Sooooo while I'm aware of the atrocious issues former ownership had with Virtual, I found this thread... tried them out and have posted my personal
experiences thus far. I don't know how someone gets "taken for tens of thousands" without catching on -- maybe BMW could elaborate on that. If so, I'm truly sorry that happened. I certainly won't walk blind through Virtual -- they remain on a short leash (no offense intended, just cant think of another way to phrase that @ 2:41am. lol)

I'm lucky to get 20% of my deposits turned into cashouts (1:5 ratio).... so as long as I can maintain that at Virtual and get good VIP service, I'm happy.
My only request is that they move to approve all cashouts in 24hours -- 48hrs max. But so far each payout beginning to end has shown up within a week.

My 2cents -- take it or leave it. ps... how long does one have to post on CM to gain credibility? Jasminebed and I used to chat all the time at 3dice. I don't see her getting the 4th degree of questioning like I have. The emotional aspect of all this, while expected, is one reason I take long breaks here between posts @ CM. Best wishes.

 

[vinylweatherman]

Zanzibar--I'm sorry, but you have made assumptions that are completely inaccurate.

The player made two deposits, in quick succession. Both were approved. The player won the money quickly, within 30 minutes of depositing and just as quickly made the withdrawal. When her withdrawal made its way to the withdrawal department, it was found that her bank reversed the charges.

Upon further investigation, it was learned that the player contacted her bank PRIOR to depositing. She notified them that she was going to be making a couple of charges on her card, that would be to a foreign country. The player was new to online gaming and she believed this was the right action to take, when in fact, what it did was set off a red-flag with her bank. Again, it was HER bank that took the action, reversing the charges AFTER authorizing them. While the player herself did nothing wrong, in essence this was the same as a chargeback on our side.

How "your side" sees it is not the player's problem. It is YOUR decision to operate in the US market, YOUR decision to keep the true nature of what is going on from players, so a new player would not know that the deposits have to be deliberately disguised in order to circumvent US regulations that regard this as "money laundering".

The player did what they should do, and indeed this is the same guidance UK banks give out. In fact, if you DON'T inform the bank prior to using a card abroad, it INCREASES the chances of the transaction being declined by automated fraud prevention measures. The player knew of this risk, so informed the bank that they were about to genuinely make foreign transactions in order that the bank would expect them, and thus not block them under fraud prevention protocols.

If this is a problem "your side", you need to SPECIFICALLY inform players that they should NOT inform their bank prior to attempting the deposit, but accept the risk that automated fraud prevention might block the transactions, and that if this happens, they will be contacted by the casino in order to find a solution that might work without the bank being given any cause for suspicion.

As far as the player is concerned, a problem at your end lead them to be ripped off when they won, so you should have accepted that said player acted properly and in good faith, and work with them to ensure that the correct monies are received by both parties.

The player may even find themselves in more trouble, as now that the bank has been alerted, they may find their accounts closed or restricted, and they will be informed by their bank that the casino they played at was "involved in organised crime", and that since they deposited, they too are being investigated for involvement in illegal activity. This has already happened to a number of US players who have been unaware of just how seriously the "offense" of depositing at an online casino is being taken by the authorities.

Ideally, new US players should stay well clear of the offshore gambling industry, and experienced players need to be pretty careful about risk management, such as knowing that they are effectively complicit in money laundering, and that the LAST thing they should do if things go wrong is to seek help or advice from their bank. They should also use a different bank for gambling than their main bank that handles their pay and bills, so that if the bank closes their account for gambling, it does not impact upon their everyday banking.

 

[maphesto]

Instead of bumping this thread I will continue here.

Tawni, any news?

I checked the terms at 123slotsonline again and this is said there:

Customers may have ONE (1) withdrawal per week or seven (7) day period from our network websites: 123BingoOnline, BingoFlash, BreaktheBankBingo and MelinaBingo.

You see that 123slotsonline is not mentioned.

Then, at another place, this is said:

Customers should not have any pending withdrawals on any of the 123 Network websites when making the withdrawal request.

We can now assume that 123slotsonline is on that network, common sense...

Now, we can check the mentioned breakthebankbingo and see what's said there:

xxhttp://www.breakthebankbingo.com/rules/

Nothing about this 7-day network rule.

A player can infact be denied a withdrawal because of a rule placed at another casino/bingo site.

If all these strange rules are placed there to be just traps isn't for me to decide, but it's a mess. If these brands are going to be serious they have to put some serious work on those sites.

 

[john39]

seems like there is really fast processing now, only taking a couple of weeks, ok I know that is not fast but faster than it was for us players in the USA

 

[BMWSTACK]

@pobeda and bmwstack....

I've been here at CM quite awhile now... made many posts and threads and pride myself on being honest. I post when I like something and I post when I hate it.
This is the 2nd time I've posted on this thread and been questioned. You dont like AceRevenue, don't play there -- for whatever reasons (past or present). That's your right. Last I heard this group was put on Probation/trial and the goal was to post our experiences.


My 2cents -- take it or leave it. ps... how long does one have to post on CM to gain credibility? Jasminebed and I used to chat all the time at 3dice. I don't see her getting the 4th degree of questioning like I have. The emotional aspect of all this, while expected, is one reason I take long breaks here between posts @ CM. Best wishes.

Not sure what you are referring to about credibility. Is it because you are trying to praise these groups and people like myself continue to remind everyone that they are the most famous rogues out there? I'm sure you have made plenty of helpful posts, but when it comes to where to play, yes indeed I would have to pass on your input.

You can play where you like, and post your experience. But just like you posting your experience anyone else can post their opinion also. I choose to make it clear that these groups are notorious rogues, so that someone who doesn't know any better really think hard before depositing after reading a ravishing review from yourself or others. People who don't know any better and don't have access to a personal rep still currently go through the standard games.

I am sorry that the forum is that emotional that you need to take breaks. I really believe that there is not another forum out there with a greater group of members. The posts and conversations here are better than any other. Yes indeed people will have their opinion and many will not candy coat it making this the most real, non bullshit forum out there. We all don't agree all the time, and sometimes get under each others skin, but at the end of the day, the real honest to god point of views is what makes this such a powerful forum.

 

[Jasminebed]

I don't think it's a matter of credibility either, at least not yours jim. I don't think anyone doubts that this has been your experience with them.

One of the reasons I don't get much "stick" is I don't play at casinos on the rogue list. I've had some over the years, some of it for play at a non-accredited casino.

I've been a CM member long enough to have seen a lot of complaints about this group. I remember well one member was a VIP with them and defended them long ago. At least until they failed to pay her a substantial cashout. This has now been paid, but it was years later, so was a legitimate win, not a case of sour grapes.

Please keep in mind that they are only on probation to get out of the rogue pit currently, not to be accredited here.

 

[john39]

its sure taking a long time to withdraw my winnings from Win Palace as they will only send in $500 increments, started on 3/23 and got $500 sent 4/8 and another $500 today 4/16 its going to take about 2 months to gety all my moneys not sure how acceptable that is to me.

 

[BMWSTACK]

its sure taking a long time to withdraw my winnings from Win Palace as they will only send in $500 increments, started on 3/23 and got $500 sent 4/8 and another $500 today 4/16 its going to take about 2 months to gety all my moneys not sure how acceptable that is to me.

Not sure what to think you admitting that you play at win palace. My perception of everyone on CM being smart gamblers is starting to be disproved almost daily these days.

 

[john39]

Not sure what to think you admitting that you play at win palace. My perception of everyone on CM being smart gamblers is starting to be disproved almost daily these days.

yes I played and was lucky with bonuses now they restricted me from using any coupons I am just trying to cash out, just was very lucky
*adding* I see nothing wrong with a $25 deposit with 290% bonus and no play thru requirements (I think thats what it was at the time) might as well play that IMHO

 

[suzecat]

Not sure what to think you admitting that you play at win palace. My perception of everyone on CM being smart gamblers is starting to be disproved almost daily these days.

When free will is involved we are likely to see folks do stuff we don't agree to. If they stay in the pit there is the no can do policy. If they are moved to a general area then maxd is likely to be much busier. The vote will decide which way the majority believes. We should choose carefully. Hearing a resounding duh here

 

[chayton]

I'm suddenly starting to get a whole bunch of spam about the casinos in this group again, and almost all of them are offering me free chips. To be fair, they're all coming from affiliates, but still...it's pretty annoying.

 

[greedygirl]

its sure taking a long time to withdraw my winnings from Win Palace as they will only send in $500 increments, started on 3/23 and got $500 sent 4/8 and another $500 today 4/16 its going to take about 2 months to gety all my moneys not sure how acceptable that is to me.

Ok, I know it's easy for folks to beat up on Virtual, but this member is talking about WinPalace, which has nothing to do with Virtual or Ace. Win Palace is an AffActive brand.

And also, just thought I'd mention that Tawni hasn't been around due to family stuff last week and she's out this week for Passover. She'll be back in full gear, Monday.

 

[BMWSTACK]

Ok, I know it's easy for folks to beat up on Virtual, but this member is talking about WinPalace, which has nothing to do with Virtual or Ace. Win Palace is an AffActive brand.

And also, just thought I'd mention that Tawni hasn't been around due to family stuff last week and she's out this week for Passover. She'll be back in full gear, Monday.

Actually I would have much rather seen Winpalace group try to change their ways and go on probation. Never played there but I think there would have been far more hope for them to do things right.

But Greedy is right this thread is about ......... group ( I hate saying their name). My standard comment is please stick with the accredited.

 

[ChillBill]

Been MIA around these parts for a few months.

Returned today and couldn't believe this thread is still active and still with issues. Over five months down the track IMO it gives a clear indication VCG & Co aren't going to change anytime soon. And more than likely, it indicates an unwillingness to embrace the changes needed (repeated many times in this thread).

Their not a corporate giant with offices scattered around the world, with 1000's of employees. Their an online casino running out of Costa Rica. Policy changes for such a small operation, could be implimented, if, the desire to change was genuine. Instead, as past action demonstrates , they (VCG & Co) would rather play semantics and pass-the-buck, than knuckle down and fix their problems.

If a vote is called for, I know how I'll be voting!

 

[john39]

Ok, I know it's easy for folks to beat up on Virtual, but this member is talking about WinPalace, which has nothing to do with Virtual or Ace. Win Palace is an AffActive brand.

And also, just thought I'd mention that Tawni hasn't been around due to family stuff last week and she's out this week for Passover. She'll be back in full gear, Monday.

sorry thanks for the reality check, I cannot edit my post maybe a moderator can remove, sorry for the confusion everyone

 

[LaurieJim]

So where do we vote, any takers on which way I would vote ?

Just kidding , wanted to see if this thread had gone on to the place where nightmare casinos end up


Laurie

 

[suzecat]

SIX MONTH PROBATION IS UP ON

CINCO DE MAYO .... May 5th for non Spanish speakers ... and CM has to agree

 

[The Dude]

CINCO DE MAYO .... May 5th for non Spanish speakers ... and CM has to agree

LOL - that Cino de Mayo means 5th of May in Spanish? Yes, I agree even though most of the Spanish I know concerns ordering food and beer.

I may have to postpone the vote a little since I'll be in the process of moving and have other important issues on my plate. I'd like to be able to give my full attention to this since it means quite a lot to quite a few people, so I hope no one minds.

 

[Dinahnana]

LOL - that Cino de Mayo means 5th of May in Spanish? Yes, I agree even though most of the Spanish I know concerns ordering food and beer.

I may have to postpone the vote a little since I'll be in the process of moving and have other important issues on my plate. I'd like to be able to give my full attention to this since it means quite a lot to quite a few people, so I hope no one minds.

Hope your move goes smoothly I know that whole process can be quite frustrating. I look forward when this can go to vote whenever your ready.

 

[BMWSTACK]

LOL - that Cino de Mayo means 5th of May in Spanish? Yes, I agree even though most of the Spanish I know concerns ordering food and beer.

I may have to postpone the vote a little since I'll be in the process of moving and have other important issues on my plate. I'd like to be able to give my full attention to this since it means quite a lot to quite a few people, so I hope no one minds.

Good Luck moving. And I am sure no one will mind waiting a while longer. Of course I am anxious to see the vote go my way of course which means putting an axe to this thread and not having to see this name any longer. Im so repetitive in this thread.

 

[Jasminebed]

Blog posts kind of go unnoticed anymore, but perhaps some of you would like to read about Maxd's meal with Virtual in London. I missed this one myself until recently.

Link Outdated / Removed

Take as long as you like CM, it's been my opinion from the start that six months was not a long enough probationary period.

 

[chuchu59]

Blog posts kind of go unnoticed anymore, but perhaps some of you would like to read about Maxd's meal with Virtual in London. I missed this one myself until recently.

Link Outdated / Removed

Take as long as you like CM, it's been my opinion from the start that six months was not a long enough probationary period.

Yes and no. For observation purposes, 6 months is definitely insufficient for this group given its chequered past. However, as BMWStack stated, many of us want to get rid of this thread altogether.

 

[maphesto]

Here's the complete list of our bingo brands:

123Bingo
BingoFlash
Break The Bank Bingo
Melina Bingo
123SlotsOnline
Bingo Knights
Bingo Avatar

Then there were some complaints about traps in those rules.

21th March:

https://www.casinomeister.com/forums/threads/even-more-ridiculous-bonus-terms.61566/

Tawni responded with these 28th March and 1st April:

Yep, this seems a little on the strange side. I've contacted our promotions manager to take another look at this. My hunch is this was written in error and will be clarified and/or adjusted quickly. I'll report back, Monday.

Have a great weekend, all!

Still working on getting a clarification on this. Seems the promotions manager I reached out to was not the one in charge of this particular promotion -- I am still learning the ropes . I have contacted the correct manager and should have an answer tomorrow.

Several days later, I posted this reminder and there are new questions:

9th April:

https://www.casinomeister.com/forums/threads/the-virtual-casino-group-and-ace-revenue.59668/

After this, I've sent Tawni some PM's about those answers and she has been online several times but she hasn't wrote back.

I have now seen some changes at 123slotsonline, this is new:

123 Slots Online maintains and contributes to a shared database of customers of skill levels that are above average. If a customer has been identified as such a player (an "Advanced", "Expert", "Master" or "Skilled" player) at any of the following casinos: 123BingoOnline, BingoFlash, BreaktheBankBingo, Cirrus, CirrusUK, ClubPlayer, CoolCat, MelinaBingo, PalaceofChance, PartyCity, Prism, RubySlots, SlotsofVegas, VegasStrip, TheVirtualCasino and/or WildVegas; he/she will not be eligible to receive any "No Playthrough/No Max Withdrawal" bonuses, nor any other bonus, at 123 Slots Online.

If a customer has been identified as an advanced, expert, skilled or master player at any one of the casinos above, use of an excluded bonus offer at will result in a voiding of winnings at ALL of the aforementioned websites..

Then we can assume that the quoted part is seen at all mentioned sites, can we assume that?

Well, nothing at the first site I checked:

xxhttp://www.breakthebankbingo.com/rules/

The customer at breakthebankbingo can have his winnings voided because of T&C's at another casino/bingo brand.

Tawni, can you tell us when these T&C's will be changed so there are no traps left?

 

[john39]

I have been bonus banned from Winpalace and almost all there casinos yeti continue to get offers emailed

Surely they are not coming from affiliates sincebhas my login name

I just wish they just stop if I cannot use them

Also have some comp points the system won't let me redeem

 

[pobeda]

I have been bonus banned from Winpalace and almost all there casinos yeti continue to get offers emailed

Surely they are not coming from affiliates sincebhas my login name

I just wish they just stop if I cannot use them

Also have some comp points the system won't let me redeem

Win palace is different group, but to be honest, just as bad as this group.

 

[maphesto]

I have been bonus banned from Winpalace and almost all there casinos yeti continue to get offers emailed

Surely they are not coming from affiliates sincebhas my login name

I just wish they just stop if I cannot use them

Also have some comp points the system won't let me redeem

They do not belong to the group in this thread. I think you can email "clara AT affactive.com" if you want to get rid of this stuff or want help with those comps

EDIT: pobeda beat me

 

[john39]

Thanks for heads up I keep forgetting its a different group

 

[Redbush54]

Is this coming to a vote soon? I know Bryan posted a couple weeks ago he was busy....just curious.

 

[pobeda]

EDIT: pobeda beat me

That's why I am pobeda ))))

 

[maphesto]

BUMP

There are questions raised in this thread. I've notified Tawni in PM, I've notified Bryan and greedygirl about it as well. Tawni was online today, no answers...

 

[suzecat]

HAS VCG LOST INTEREST

In my mind it looks like they lost interest some time ago in addressing the very player concerns that put them in the pit in the first place. Strange indeed.

 

[chuchu59]

In my mind it looks like they lost interest some time ago in addressing the very player concerns that put them in the pit in the first place. Strange indeed.

Sharp observation Suze. They reckon that to get out of the rogue pit they have to amend a lot of their bad ways which will hurt their revenue and they are not prepared to do that. Money talks as usual. Long may they remain rogues.

 

[BMWSTACK]

In my mind it looks like they lost interest some time ago in addressing the very player concerns that put them in the pit in the first place. Strange indeed.

I never had in my mind that they had interest. I never thought for a second that anything would change. The reason for this is because I have surfed around the world (net) many times and have seen the same publicity stunt elsewhere with no changes.

Thats all it is is a publicity stunt. I guarantee you they have had many members (hopefully not the senior members) take chance's on deposits. They have made money because of this.

If anyone believed for a second that Virtual was going to change needs to get their head checked. If anyone thought for a second that Tawni was some superhero, and was going to get policies changed, now your just really gullible. Nothing against Tawni because she is doing her job, just like Cindy at other forums, but they are just employee, and it is the bosses that can make the changes if they wanted too.

The same current issues are still currently happening. Surf the net see for yourself. I can separate the fake complaints from the real ones. I have seen Tawni having to jump in elsewhere and get people paid after the typical games, which obviously confirms they are real complaints.

I have never played there and never will. Why do I have so much rage for this topic then? Ill tell you why, because I take pride in belonging to the best, most real, non fake, casino forum out there. I know this is the place where I will get the most accurate information. Not only that, although its Bryans site, I also treat it as my own. As members we are also part owners of this site because we have a helping hand in making it what it is. So yes indeed I take it personal when the roguest group known to man gets a headlining thread here. It makes me mad that they are making money by just having the name posted here while still operating the same. Please make this thread disappear.

 

[ChillBill]

Agreed, those who were hired or brought onside to smooth this path, seem to have lost interest and given up trying...just saying

 

[The Dude]

Agreed, those who were hired or brought onside to smooth this path, seem to have lost interest and given up trying...just saying

As far as I know, everything has been dealt with properly so far. @Pobeda, were you told why they had such a difficult time removing you from their mailing list? If not, I can post the answer here.

Greedygirl has had no Internet connection for the past few days, so she hasn't been around much to answer any questions.

 

[greedygirl]

Hi all--

Nobody's lost interest--this couldn't be further from the truth. I spoke with Tawni today (and I've been in touch with her over the past few weeks). I know she's had a personal crisis she had to deal with (not for me to expand on), and she's just getting back into things. I would expect that she will be posting today or tomorrow in response to everything she may have missed over the past few weeks.

And fwiw, I do know she's been keeping up with anything urgent, i.e., questions about payments, etc.

 

[pobeda]

@Pobeda, were you told why they had such a difficult time removing you from their mailing list? If not, I can post the answer here.
.

Yes I did and , to my surprise, it was helpful. Emails stopped
The explanation was to not be able to control affiliates

Indeed, I am getting new email from palace of chance on another account . Patiently unsubscribing for now)

 

[Jasminebed]

That's good to hear. But Virtual is a huge company, if an employee was having issues that kept them off work someone else should have been assigned if the task was considered important.

Over the past few months, I've seen a few members, some newer, deposit based on the being "on probation" which I think may have been confused with "Baptism".

I wish Tawni well, and hope she's able to hit the ground running again.

Even though she never did get to the root of my phone spam, I do trust she tried. I am sure she is did look into my (non) account details.

It's not Greedygirl or Tawni I don't trust.

Hi all--

Nobody's lost interest--this couldn't be further from the truth. I spoke with Tawni today (and I've been in touch with her over the past few weeks). I know she's had a personal crisis she had to deal with (not for me to expand on), and she's just getting back into things. I would expect that she will be posting today or tomorrow in response to everything she may have missed over the past few weeks.

And fwiw, I do know she's been keeping up with anything urgent, i.e., questions about payments, etc.