Betfair issues (was On Probation)

[threescatters]

Betfair's rep stated that she will be posting a statement tomorrow. So we'll wait and see what that entails.

 

[threescatters]

I feel like I am talking to myself here but is anyone else not surprised that that statement did not come?

 

[Casinomeister]

I feel like I am talking to myself here but is anyone else not surprised that that statement did not come?

I've been informed that they should be making one today.

 

[brutaldeluxe]

Taken from betfair's section on customer commitment.

"Integrity - We'll always act with integrity to build trusted relationships with our customers, regulators, employees and local communities."

"We'll provide helpful and professional service when you need it."

"Customer enquiries will be resolved fairly and quickly."


Yes looking forward to this statement from betfair.

 

[chuchu59]

I hope the statement can at least address the issue of how past issues can be resolved and the time frame for it.

 

[brutaldeluxe]

About 3 hours left in my time for the statement.....unless of course they are operating in a different time zone to me.

 

[FiletOFish]

Well I've learned one thing from this whole episode.

Don't expect anything in a hurry......

 

[Tagdog]

Just something to throw into the mix assuming all pitch a bitches get resolved (lol)

I'm sure that there will have been various small claims made against betfair on this issue. Meaning that betfair's liability should they payout in full may be substantionally less than when the incident happened.

Hence this may well be a simple business decision and not a gesture of remorse at all.

Also I'm sure some will have settled for 50% 60% etc of what they were owed in small claims mediation .. would betfair be paying these people in full?
Would Betfair open their books to Casinomeister and let him know what percentage of confiscations have been resolved in full and what percentage of outstanding liabilty on the promotion they have?

 

[brutaldeluxe]

I reckon it's a case of weigh up the cost of paying off a few players on here to get out the pit because that
could cost them future business. If they just need to dish out a few hundred to people on here then they might
consider that worthwhile. I'll probably get in trouble for speculating but that is what I think it is.
It's also the case that twice now they have said they will make a statement and it hasn't happened.
Whatever happened to their customer commitment I wonder ?

I might also add I participated in the promotion and was paid in full.........but that doesn't make me pro-betfair !
I saw what they did to many and haven't played at the casino since I don't think.

 

[threescatters]

If they cannot even release this statement on here to start the process of whatever they want to happen happening then they have fallen at the first hurdle imo.

 

[akrus88]

Seems like probation isnt goin too smoothly .

 

[Christoff]

HA HA - they'll come up with some excuse as to why their statement is late.

Probably the fact they were in meetings all day yesterday trying to think of a way they wouldn't get caned

 

[Casinomeister]

Probation failed

One of the conditions of coming out of the pit is to ensure that all past issues have been dealt with fairly. This is not a "Get out of the Pit for FREE" card. We still have the old PABs and will be contacting those players shortly.

Unfortunately, Betfair is not ready to consider the past complaints - specifically the Happy Hour promotion - which brings this "probation" process to a halt. I'll be changing Betfair's status back to it was - which is disappointing for both me and Betfair since they are making an effort to redeem themselves, and I want them to succeed in doing so.

I hope that in the near future we can revisit this issue and have success with all past player issues being resolved.

 

[FiletOFish]

Unfortunately, Betfair is not ready to consider the past complaints - specifically the Happy Hour promotion - which brings this "probation" process to a halt. I'll be changing Betfair's status back to it was - which is disappointing for both me and Betfair since they are making an effort to redeem themselves, and I want them to succeed in doing so.

I hope that in the near future we can revisit this issue and have success with all past player issues being resolved.

No big surprise there, but cheers for trying.

 

[skiny]

Unfortunately, Betfair is not ready to consider the past complaints - specifically the Happy Hour promotion - which brings this "probation" process to a halt. I'll be changing Betfair's status back to it was - which is disappointing for both me and Betfair since they are making an effort to redeem themselves, and I want them to succeed in doing so.

I hope that in the near future we can revisit this issue and have success with all past player issues being resolved.

Well then what was the point? To intentionally waste everyone's time?

 

[FiletOFish]

Well then what was the point? To intentionally waste everyone's time?

I'd imagine that they were testing the water, to see if the Happy Hour fiasco had gone away.

 

[brutaldeluxe]

 

[Balthazar]

There was just no way that they were going to pay for all the players that didn't get their winnings during the happy hour fiasco. You guys realize that it must be well in the 6 digits, right? They will never pay, it's way too much money.

 

[threescatters]

 

[Cryptic]

There was just no way that they were going to pay for all the players that didn't get their winnings during the happy hour fiasco. You guys realize that it must be well in the 6 digits, right? They will never pay, it's way too much money.

6 digits! I think you mean 8 digits.

 

[Balthazar]

6 digits! I think you mean 8 digits.

10M+? lol
I think you're overestimating the number of players that took advantage of the promo and actually won.

No I really meant 6 digits. Somewhere in the 500k-800k range seems likely to me. Only them know the numbers, though.

 

[threescatters]

10M+? lol
I think you're overestimating the number of players that took advantage of the promo and actually won.

No I really meant 6 digits. Somewhere in the 500k-800k range seems likely to me. Only them know the numbers, though.

There were a lot of strong rumours at the time it was an 8 figure sum.

 

[griffon51]

Bet"what"

At least now everyone knows where the line is drawn.

Betfair asked and got what they asked for, not what they wanted obviously. Now they are aware of the criteria perhaps they will be working away in the background cleaning house.

Grif

 

[chuchu59]

Well then what was the point? To intentionally waste everyone's time?

Betfair was perhaps hoping to resolve a couple of past issues without dishing out too much dough and get out of the pit. Once it became obvious it wont be that easy they gave up but not before wasting all our time by saying a statement is forthcoming. Ah, just like the Rushmore debacle.

 

[Casinomeister]

Betfair was perhaps hoping to resolve a couple of past issues without dishing out too much dough and get out of the pit. Once it became obvious it wont be that easy they gave up but not before wasting all our time by saying a statement is forthcoming...

I wouldn't consider it a waste of time, it was an attempt to take a step in the right direction. I'm an optimist. The door is open to try again; there is hope for something more positive in the future.