Aladdin gold stopped paying

[kumbha67]

I as referred to Aladdin gold from Casinomeister accredited casinos.

It seems a bad casino. I won there around 9000 USD, I have made one cashout of 4000 which was paid only after they removed around 150 USD the deposit fees they had to pay NETeller, never happened before.

The second cashout is not being processed being declined again and again, needless to say promises to pay came from live chat phone to pay, nothing comes only decline the cashout.

I am very disappointed by Aladdin gold casino I trusted them with large deposits total of more than 5500 USD in deposits.

I sent them all documents and all were approved long ago.

Have you heard of a casino taking deposit fees after somebody cashout ? about not paying casinos we all heard.

 

[fanihi]

hi

deposit fees...no. processing fees..yes. I also know they have a weekly max w/d.
Did you wait a week before requesting another w/d?

 

[vinylweatherman]

I as referred to Aladdin gold from Casinomeister accredited casinos.

It seems a bad casino. I won there around 9000 USD, I have made one cashout of 4000 which was paid only after they removed around 150 USD the deposit fees they had to pay NETeller, never happened before.

The second cashout is not being processed being declined again and again, needless to say promises to pay came from live chat phone to pay, nothing comes only decline the cashout.

I am very disappointed by Aladdin gold casino I trusted them with large deposits total of more than 5500 USD in deposits.

I sent them all documents and all were approved long ago.

Have you heard of a casino taking deposit fees after somebody cashout ? about not paying casinos we all heard.

Club World group own this casino. They are known to charge a processing fee by way of a "fine" if they believe you are "churning" large amounts without making a proportionate level of play on your deposits.

At the moment, Neteller are offering 1.1% unlimited cashback on all deposits to casinos, so Club World are going to be on their guard for players making sudden switches from their usual habits to one of making large deposits without a corresponding increase in their wagering or bet sizes.

The $4000 cashout already paid would probably be down to their weekly maximum withdrawal, and the rest would come over the next two weeks. They may also decide to take processing fees from these withdrawals on the same grounds.

Having turned a blind eye to this problem caused by this type of promotions, the terms for this one has an item that allows merchants to complain about excessive "churn", and take action against the offending member by voiding ALL of their cashback, not just that from the merchant making the complaint, and further kicking the customer out of the VIP program at Neteller.

Playing a $9000 deposit through 1x at the minimum bet on the game with the highest RTP would NOT constitute the "appropriate level of play" for the amount deposited.

A more acceptable behaviour would be to make several smaller deposits, cashing out from the one that generated a worthwhile session ending payout.

This promo ends on 30th November, at which point operators can relax their guard somewhat.


VIP status at Neteller is simply a case of making the right level of transfers to merchants, so ANYONE with a big enough bankroll can ensure they get VIP status within 3/4 months of joining.


Neteller run these promotions in order to inflate turnover at the expense of their merchants, and they only share a small fraction of this with their customers, but it is enough to cause a significant increase in turnover, on which Neteller rake in fees from merchants rumoured to be 6% or over.

This situation can lead to the profit made by the casino from any play on deposits to be outweighed by the fees being paid to Neteller for the processing due to the inducement to "churn" provided by the cashback incentive.

Previous cases of Club World charging such fees appear to have followed similar lines, the eWallet running a promotion to induce "churn", and it being mathematically possible for even the customer to guarantee a small profit by doing the maximum level of churn with the minimum level of play in the casino. They have also proved to be players making large deposits and large withdrawals on a frequent basis that is not seen as "normal player behaviour".

 

[Nifty29]

I as referred to Aladdin gold from Casinomeister accredited casinos.

It seems a bad casino. I won there around 9000 USD, I have made one cashout of 4000 which was paid only after they removed around 150 USD the deposit fees they had to pay NETeller, never happened before.

The second cashout is not being processed being declined again and again, needless to say promises to pay came from live chat phone to pay, nothing comes only decline the cashout.

I am very disappointed by Aladdin gold casino I trusted them with large deposits total of more than 5500 USD in deposits.

I sent them all documents and all were approved long ago.

Have you heard of a casino taking deposit fees after somebody cashout ? about not paying casinos we all heard.

Please refer to the following rules for posting complaints, in particular about contacting the casino rep via PM before you post a complaint.

https://www.casinomeister.com/forums/help/forum-rules/

 

[Jasminebed]

The rules don't say you have to notify before a complaint, just that we need to notify the rep that we have posted:

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email.

I've always notified a rep when I've had something negative to say, but it is my choice whether I want to try to work something out privately, or let my fellow forum know of my issue.

Since I don't have access to CW's rep's inbox, I don't know if the OP has contacted them or not.

So I've taken the liberty of letting https://www.casinomeister.com/forums/members/ know in case they have not already been alerted to this thread.

To the OP, yes as Vinyl has so well explained, we have heard of such a thing.

I don't like that these fees are applied retroactively to accounts. I think it's just fine for a casino to say if you want to deposit and withdraw so frequently, we will have to charge a fee, or charge for every withdrawal routinely like Intercasino, or by certain methods.

It's the retroactive nature of these processing fees (and yes, deposits do cost to process) I find objectionable.

 

[maxd]

@Jasminebed: afaik, the forum rule is not there to force people to ask the rep for permission to post, it's there to encourage people to go to the rep to try and solve their problem __before__ they jump on the forums and make a public, and possibly avoidable, issue out of it. If there are good reasons for not doing this so be it, but there seldom are.

@kumbha67: as you may have gathered by now there is a forum representative that is here to help you with issues like this. See I-Gaming Forum Reps, the person you want it "clubworld".

If you want to file a formal complaint here at Casinomeister check out our Pitch-A-Bitch (aka 'PAB') service.

In a nutshell you file your Pitch-A-Bitch by completing the PAB form, I receive that, pre-screen it and then submit it to the casino people. The idea is that we're seeking a resolution to your complaint or a good reason why it cannot be resolved satisfactorily. The service is free of charge and is available to all Casinomeister members in good standing.

If you decide you do want to use the Pitch-A-Bitch service you are STRONGLY advised to read the Pitch-A-Bitch FAQ in full.

Why? Because you have responsibilities in the PAB process too, both in preparing your PAB and while the PAB is underway. A successful PAB process depends on you and your cooperation with our procedures.

You can see more about past PABs on our PAB Archives page.

Regards,
Max Drayman, Pitch-A-Bitch Manager

 

[Nifty29]

I've always read it as we should PM the rep first and give them time to resolve/reply. It seemed to make sense to me. I guess that's why I post very few complaints lol.

Sorry to the OP for providing misleading information.

 

[footdr]

Need more facts....

I have played all the Club World Casinos and never had a problem and they have always been more than fair. So, I think we need more information before we can take one side or the other, or assist the poster.

 

[The Dude]

I've always read it as we should PM the rep first and give them time to resolve/reply. It seemed to make sense to me. I guess that's why I post very few complaints lol.

Sorry to the OP for providing misleading information.

Nah, it's more of a courtesy in my opinion. Also, if you have a bitch to post publicly, you should want some resolution to it, right? - and if the rep doesn't know the thread exists, you're just treading water.

And as we all know, some reps are a little slow in responding

Further, many newbies don't know the i-Gaming rep list exists. This is a way for them to learn that this place is full of resources.

Onward to Aladdin's - wazzup?

 

[clubworld]

Hi kumbha67,

It would seem that the reason why you had not been paid was because you had not requested a withdrawal - the full amount was in your playable balance.

I have requested the withdrawal on your behalf and processed it to your NETeller account now.

Kind Regards
Tom

 

[vinylweatherman]

Hi kumbha67,

It would seem that the reason why you had not been paid was because you had not requested a withdrawal - the full amount was in your playable balance.

I have requested the withdrawal on your behalf and processed it to your NETeller account now.

Kind Regards
Tom

This is at odds with the OPs story. He refers to his second cashout being declined again and again. This would imply it is currently in his account because it has been declined and put back there by the casino, and if he withdrew again, would probably get declined again.

Now, what about the $150 removed from his first cashout for $4000. The OP was told it was a processing fee, yet there should be NO deductions from a sum withdrawn to Neteller unless a "sticky" bonus was being removed. If this is the case, then the OP has been misinformed by CS.

However, MY post is about a KNOWN circumstance where Club World DO charge "processing fees" on a selective basis, yet this seems to be a secret that Club World have been reluctant to even share with Bryan, let alone clarify on the website, hence Bryan's post:-

Onward to Aladdin's - wazzup?

So, "wazzup" with the deduction of $150 from the OP's first cashout of $4000?

 

[kumbha67]

Hi kumbha67,

It would seem that the reason why you had not been paid was because you had not requested a withdrawal - the full amount was in your playable balance.

I have requested the withdrawal on your behalf and processed it to your NETeller account now.

Kind Regards
Tom

Hello

Thank you for that. I got paid $4000 now. That's good news. See, the reason why the money were in playable balance is that the withdrawal has been declined few times, so after that i decided to complain instead of getting denied again and again.

Once I get paid in full I let you know, but I am still not happy, since they took retroactively deposit fees.

Regards

 

[Jasminebed]

Seems like "re-requested" your withdrawal would have been more accurate for the rep to report.

I don't like the retroactive fees either.... I don't think anything would prohibit you from PAB ing after payment.

I've started playing with Clubworld recently, and to be honest, my luck has not been all bad.

But retroactive fees seem unfair and punitive to me. A player has no idea what might be taken on any given withdrawal.

Irrespective of what terms say, CM's accreditation has a policy of "fairness".

If I go into a casino daily, deposit $100, take one spin on red or black, and either leave $100 up or broke, I'll end up down long term.

But the processing fees would leave the casino in the hole. I think it's quite fair to say we can't support your method of play without charging you for transactions.

But then a player knows, and can continue to play and withdraw, or go elsewhere.

Different deposit and withdrawal methods cost merchants different amounts. I have no idea if the fees are in line with the casino costs, or are inflated like many mail order "shipping and handling" fees. I might charge $7.95 to put it in a box and send it to you, when the postage is $1.08. But you are informed of that fee, you don't have to order from me.

I've made my views known in the past on this ongoing albeit infrequent issue.

 

[Lucky_Diamond]

I as referred to Aladdin gold from Casinomeister accredited casinos.

It seems a bad casino. I won there around 9000 USD, I have made one cashout of 4000 which was paid only after they removed around 150 USD the deposit fees they had to pay NETeller, never happened before.

The second cashout is not being processed being declined again and again, needless to say promises to pay came from live chat phone to pay, nothing comes only decline the cashout.

I am very disappointed by Aladdin gold casino I trusted them with large deposits total of more than 5500 USD in deposits.

I sent them all documents and all were approved long ago.

Have you heard of a casino taking deposit fees after somebody cashout ? about not paying casinos we all heard.

Guess you've already learnt your lesson, don't go where they only wanna screw you over! Take whatever you can from those guys and find yourself a new „playground“. You've got a lotta options, I'd suggest: 1bet, bet365... pick one, I'd suggest: 1bet (cool promotions), bet365 (good CSD)... and last time I checked they are always acurate.

 

[Lucky Loser]

I've had the same problems with this casino group (High Noon) but got blasted last time I raised the issue here. So i fully appreciate kumbha67's concerns.

I only got paid after raising my complaint on this forum. Then I had to PM the casino rep to get paid the 2nd tranche of my winnings - after waiting a week for my withdrawal to be processed on top of the normal 1 week waiting period between withdrawals. All up i won about $7k from memory off the $500 slots challenge bonus.

Since then I no longer get bonus offers (ok by me) and they've locked my comp points. The casimo rep wont respond to this issue but I dont care because Ive given this dodgy mob the flick.

 

[vinylweatherman]

I've had the same problems with this casino group (High Noon) but got blasted last time I raised the issue here. So i fully appreciate kumbha67's concerns.

I only got paid after raising my complaint on this forum. Then I had to PM the casino rep to get paid the 2nd tranche of my winnings - after waiting a week for my withdrawal to be processed on top of the normal 1 week waiting period between withdrawals. All up i won about $7k from memory off the $500 slots challenge bonus.

Since then I no longer get bonus offers (ok by me) and they've locked my comp points. The casimo rep wont respond to this issue but I dont care because Ive given this dodgy mob the flick.

Bonus banning after a big win is one thing, but locking your comps and giving you the "talk to the hand" treatment is just NOT ON! They are treating you as though you have defrauded them just by being lucky enough to win $7K off your slots challenge bonus.

The fact that this came right after they seemed to stall your withdrawal suggests that this was no mere coincidence, but that the extra week was a delay while they placed your account under investigation, before reaching their decision to pay you and then more or less lock you out.

Casinos that treat lucky winners like this are going to cause problems for themselves because players will believe that winning is some kind of crime. A well run casin NEVER treats winners this way, instead, they use their stories for marketing purposes to entice other players to come along in the hope of living the same dream.

 

[LaHutti]

Casinos that treat lucky winners like this are going to cause problems for themselves because players will believe that winning is some kind of crime. A well run casin NEVER treats winners this way, instead, they use their stories for marketing purposes to entice other players to come along in the hope of living the same dream.

Very true, but unfortunately a lot of these online outfits don't seem to understand, that it's from the winners they make their living.
If there are no winners, and if winners are being robbed and otherwise get the treatment, noone want to play with you guys....the sooner you get that, the easier your online life will be.....just ask 32Red.

 

[Cleveland]

The rep quickly replied and solved the main issue. A large sum of money is being paid. I would think to let the rest of the whining/complaining go. It seems anything short of the casino sending a hooker your way with the money in hand, they can't do anything right in some peoples mind.

 

[Lucky Loser]

The rep quickly replied and solved the main issue. A large sum of money is being paid. I would think to let the rest of the whining/complaining go. It seems anything short of the casino sending a hooker your way with the money in hand, they can't do anything right in some peoples mind.

Some of us expect certain standards to be met by accredited casinos.

Its poor form if the only way to get paid is to send a private message to the nominated CM rep or otherwise put pressue on the casino by writing negative posts.

Voicing genuine feedback about late or non payment by casinos is certainly not whining in my book.

 

[chuchu59]

Hello

Thank you for that. I got paid $4000 now. That's good news. See, the reason why the money were in playable balance is that the withdrawal has been declined few times, so after that i decided to complain instead of getting denied again and again.

Once I get paid in full I let you know, but I am still not happy, since they took retroactively deposit fees.

Regards

This is the problem with CWC casinos. Cashouts keep getting declined especially for new players at this group. Sometimes the accounting people get mixed up with the need for docs as one might be verified with another casino within the group but somehow they think the player isnt verified at all. The trouble with CWC is they dont specify the reasons for the decline in their email which makes it pretty confusing. I am somewhat disappointed with CWC's reply as it seems to indicate the op is stupid ie not even submittibg a w/d request. The solution is not to pm the rep but rather a proactive stance from CWC to inform the player as to why the w/d has been declined and what he/she should next do to enhance a smooth w/d. Much as I hate Inetbet this is one area they do excel in. Once they decline a w/d they send you an email outlining the reasons for it and the steps you should then take. C'mon CWC you are better than this. Communicate better with your clients and dont put the blame on them.

 

[maxd]

I've had the same problems with this casino group (High Noon) but got blasted last time I raised the issue here.

The issue in question was here: Payout problems at Club World ... maybe not.

In case you've forgotten you "got blasted" because you ignored the Forum Rules and abused your membership here. I respectfully suggest that you'd be a little less paranoid if you looked at the real reasons for these things instead of imagining persecution where none existed.

 

[colly]

I did get a large withdtawal paid at CWC but I had to do it in two tranches as over the max amout= One of the things that seems to result in OP's having to rerequest withdrawals is withdrawal fees or the sticky bonus.

Say you have an end balance of 1000 and you decide to withdraw it all= assume there was a 100 sticky bonus. You request the 1000 withdrawal knowing that you will recieve 900. CWC rejects the withdrawal first time round on insufficient balance grounds (youve requested 1000 but you can oly claim 900). Surely the cashiers can just take whatever is required form the withdrawal rather than returing the whole thing to player funds. Its neither hard nor a big ask.

They do fix it once you go onto live chat and explaiin it all but it is a nuisance and would result in players losig some funds unless they are disciplined enough to leave the fund alone till the new pending period met.

 

[Diane]

I did get a large withdtawal paid at CWC but I had to do it in two tranches as over the max amout= One of the things that seems to result in OP's having to rerequest withdrawals is withdrawal fees or the sticky bonus.

Say you have an end balance of 1000 and you decide to withdraw it all= assume there was a 100 sticky bonus. You request the 1000 withdrawal knowing that you will recieve 900. CWC rejects the withdrawal first time round on insufficient balance grounds (youve requested 1000 but you can oly claim 900). Surely the cashiers can just take whatever is required form the withdrawal rather than returing the whole thing to player funds. Its neither hard nor a big ask.

They do fix it once you go onto live chat and explaiin it all but it is a nuisance and would result in players losig some funds unless they are disciplined enough to leave the fund alone till the new pending period met.

In my experience with them (which is considerable).....in your example, you request $1000, but know that the $100 bonus will be removed. The w/d is denied, bonus removed and w/d placed into processing. It is all simultaneous. One transaction immediately follows another.

Diane

 

[harrys99]

Exactly

In my experience with them (which is considerable).....in your example, you request $1000, but know that the $100 bonus will be removed. The w/d is denied, bonus removed and w/d placed into processing. It is all simultaneous. One transaction immediately follows another.

Diane

As you say above, that has been my experience with them also. 1-2-3!

 

[colly]

Yes they will rectify it straught away but MY experoence is I had to go into chat to get it fixed= the point is you shouldn't have to and the withdrawal shouldn't be denied in the first place.

 

[Cleveland]

Some of us expect certain standards to be met by accredited casinos.

Its poor form if the only way to get paid is to send a private message to the nominated CM rep or otherwise put pressue on the casino by writing negative posts.

Voicing genuine feedback about late or non payment by casinos is certainly not whining in my book.

The rep addressed the issue of why the payment wasn't made and took care of it himself. If any other questions remain in regards to the incident then they should be addressed to the rep politely in a non-confrontational manor, and perhaps even after thanking him. If you read the post after the rep responds it would seem to me that they don't fit this line of thinking.

We complain about the reps not participating in the forum discussions. Well hell look at how this thread reads after one tries to help. Why in the world would they dive into a more hostile thread when they can't even get a thank you in a thread that they were actually HELPFUL and have questions addressed to them in a non hostile way. If I was the rep I would say screw it too. I bet I would still get the majority of player's deposits. My lack of vocal participation on the forums would likely not destroy the bottom line.

Give the ones that are trying a break.

 

[chuchu59]

Put it this way. You will certainly get a hostile reception at this forum if you try to wriggle yourself out of a straightforward answer but at the same time you are likely to get a sympathetic ear too. At other forums the reps will get crucified if they do not side with the majority view however unreasonable it may be. Casino reps do not necessarily have to be involved in the threads lest they be shred to pieces but they should heed the constructive suggestions forwarded by some of the posters and hence improve themselves.

 

[LaHutti]

The rep threw 4 gallons of gas on the fire, when he tried to turn it around, and make op look stupid, by saying that he didn't even "REQUEST a withdrawal", and this was the reason he didn't get his money.
Now if anyone tries to make ME look stupid, when THEY are in fact lying about the issue, they should NOT expect a very polite or snuggly answer from me, reps or not. In fact I think op kept his cool pretty well, after that response from the rep.

 

[Mouche12]

The issue in question was here: Payout problems at Club World ... maybe not.

In case you've forgotten you "got blasted" because you ignored the Forum Rules and abused your membership here. I respectfully suggest that you'd be a little less paranoid if you looked at the real reasons for these things instead of imagining persecution where none existed.

I do think paranoia is in place. CWC's behaviour is outrageous. I would close my account after this - and please do not patronize the OP. I think all forum members should be informed about this. I won't deposit a dime at this outfit.

 

[shumantic]

I have seen many problems with alladins not wanting to pay winners. but they are club world and I just joined a week or two ago at club world. They approved my documents quickly and paid quickly without any problems at all. That is just my experience.

 

[chayton]

I've never won enough to know how it works with large withdrawals, but I've never had any problems with my cashouts there. The OP didn't mention a time frame but I'm just wondering if their first cashout was the max allowable for the week and that's why the second one was being declined...?

 

[Cleveland]

The rep threw 4 gallons of gas on the fire, when he tried to turn it around, and make op look stupid, by saying that he didn't even "REQUEST a withdrawal", and this was the reason he didn't get his money.
Now if anyone tries to make ME look stupid, when THEY are in fact lying about the issue, they should NOT expect a very polite or snuggly answer from me, reps or not. In fact I think op kept his cool pretty well, after that response from the rep.

We don't know if the rep was "trying" to make anyone look stupid. He stated "it would seem." He did not say "you never put your withdrawal in." Has anyone investigated the issue to see if there is a valid / logical reason for the error? As for as we know maybe the rep checked and for whatever reason didn't notice the withdrawal had been denied multiple times. And of course for all we know the OP could be lying, maybe he thought the full amount would be paid at once and forgot to put in another withdrawal for the rest of the amount.

Funny without any evidence or an investigation we will call the reps liars and cheats and in turn with the same lack of evidence we will assume the OP is full of truth and beyond reproach. The only thing we know from this thread is the fact that the OP withdrawal is apparently going to be processed. Everything else is up in the air at this time.

 

[vinylweatherman]

The rep still hasn't explained why there was an initial deduction of fees for processing the withdrawal (even though it appears they were not actually deducted once the issue was raised here, and the rep dealt with it). This is highly unusual when processing to Neteller, and the MOST I have been charged is a notional £1 at Cryptologic casinos. It is FREE elsewhere, and appears to be free according to the CWC terms and conditions. It therefore DOES seem that the OP was singled out for this charge, and this may also explain why his withdrawal kept getting declined - he was in a special group considered "lower class" in terms of what they got as "inclusive".

To go back to the shopping analogy. It is like an online store that advertises free delivery, only to charge for it after the order has been accepted and sent out, and their CS saying, "normally free, but not for you Mr Weatherman, that's £7.95 added to your bill".

This problem of an "ambush" withdrawal charge, often retrospective, has been raised before with CWC, and there seems to be no set policy, but rather fees levied at the whim of management.

The $4000 per week IS in the terms, so should be expected. It used to be $3000. Perhaps better guidance is needed so that players get the mechanics of submission correct, such as making separate up to $4000 withdrawals, rather than asking for the lot in one go.

When I had a large withdrawal there, I remember it had to be submitted in $3000 chunks, rather than in one go, else it would bounce back to the account. This could explain the first decline suffered by the OP, and the second may well have been about documents. This is probably enough for an annoyed player to use the term "several".

 

[chuchu59]

We don't know if the rep was "trying" to make anyone look stupid. He stated "it would seem." He did not say "you never put your withdrawal in." Has anyone investigated the issue to see if there is a valid / logical reason for the error? As for as we know maybe the rep checked and for whatever reason didn't notice the withdrawal had been denied multiple times. And of course for all we know the OP could be lying, maybe he thought the full amount would be paid at once and forgot to put in another withdrawal for the rest of the amount.

Funny without any evidence or an investigation we will call the reps liars and cheats and in turn with the same lack of evidence we will assume the OP is full of truth and beyond reproach. The only thing we know from this thread is the fact that the OP withdrawal is apparently going to be processed. Everything else is up in the air at this time.

Cleve,

Before a rep posts a reply of any sort he should check the facts thoroughly and state them exactly as they are. CWC's post gives a feeling that the op is stupid not to have submitted a w/d hence the reason for the failure to cash out. Toadd insult to injury, he even said he was helping the op to initiate the w/d as if the op was not capable of doing it himself. The rep should be displaying the facts ie how many w/ds were attempted, why they were declined and the reason, if any for the withdrawal fees. He chose the easy route which led many to guess the casino's intentions. As a rep, I would expect something more professional even if the casino is in the right.

 

[LaHutti]

Cleve,

Before a rep posts a reply of any sort he should check the facts thoroughly and state them exactly as they are. CWC's post gives a feeling that the op is stupid not to have submitted a w/d hence the reason for the failure to cash out. Toadd insult to injury, he even said he was helping the op to initiate the w/d as if the op was not capable of doing it himself. The rep should be displaying the facts ie how many w/ds were attempted, why they were declined and the reason, if any for the withdrawal fees. He chose the easy route which led many to guess the casino's intentions. As a rep, I would expect something more professional even if the casino is in the right.

That just saved me a bunch of responding to Cleve....
What Chu said, Cleve

 

[Cleveland]

@ Chu and BK (LaHutti): I agree the rep could have explained / handled the situation better by going in full detail. I also agree that before posting they should have all the facts from their end straight etc.

I don't have time to go into a lengthy response because my wife is giving me those evil eyes. Told her I would vacuum before I got on the computer.

As for as this thread I guess if the rep doesn't want to come back and clear up any confusion then I won't worry with trying to defend them here. Till our next battle my friends

 

[chuchu59]

@ Chu and BK (LaHutti): I agree the rep could have explained / handled the situation better by going in full detail. I also agree that before posting they should have all the facts from their end straight etc.

I don't have time to go into a lengthy response because my wife is giving me those evil eyes. Told her I would vacuum before I got on the computer.

As for as this thread I guess if the rep doesn't want to come back and clear up any confusion then I won't worry with trying to defend them here. Till our next battle my friends

Cleve,

Save your energy to do battle with your wife mon ami.

 

[taysh075]

Hmm, I've been reading this thread over the past couple of days. A couple of things 1) Cleveland I hope you vacuumed the floor already. Things could get bad for you otherwise rolleyes. 2) People are talking about the casino giving all the information but I would also like a clearer picture from the OP. At this point I am wondering (like Chayton) whether the OP withdrew more than the allocated weekly limit and the rest was declined. Throughout the following week it would have kept being declined until the week was over. When the rep suggested that the withdrawal had not yet been requested, it may mean that it had not been requested during that new week (e.g., the OP gave up and came here when the withdrawal would be legitimate according to withdrawal limits again). I would like to know if this is the case. If not, like others I would like an explanation from clubworld group. For my part, I have played with them for a while now and have never had any issues withdrawing.

 

[sandykauf]

I don't understand why anybody not in the u.s.would play at clubworld casinos. It's like
Asking for problems when your choices are so great with casinos that pay fast, trustworthy and good games. When u.s. players have these choices, would they play at club world? Somehow I doubt it.

They are a casino group knowingly and willing to violate u.s. law. Brands like playtech and mg sacrificed the profits from u.s. players as they are more interested in their company's future. Club world is interested in getting your money now. Surprised the doj didn't find them yet.

 

[clubworld]

Hello again,

Our cashier team will run through all the pending withdrawals each day and payout everything they can pay, and decline everything they can’t (usually because they are waiting for documents). If there is no withdrawal pending in the queue then they won’t know that any payout is required.

All I meant in my response earlier in the thread is that they did not know there were funds to be paid out as there was nothing in the pending withdrawal queue.

Khumba joined the forum, started this thread and contacted me by PM on the 26th Oct and within 12 hours the funds were paid out so I think this has been fairly successful exercise

@ Khumba – I have requested a withdrawal on your behalf for the remaining funds in your account and processed it to your NETeller account now.

Kind Regards
Tom

 

[chuchu59]

Hello again,

Our cashier team will run through all the pending withdrawals each day and payout everything they can pay, and decline everything they can’t (usually because they are waiting for documents). If there is no withdrawal pending in the queue then they won’t know that any payout is required.

All I meant in my response earlier in the thread is that they did not know there were funds to be paid out as there was nothing in the pending withdrawal queue.

Khumba joined the forum, started this thread and contacted me by PM on the 26th Oct and within 12 hours the funds were paid out so I think this has been fairly successful exercise

@ Khumba – I have requested a withdrawal on your behalf for the remaining funds in your account and processed it to your NETeller account now.

Kind Regards
Tom

Hi Tom,

The fact that the op's w/d was not in the pending queue arose from his w/ds being declined by the cashier and reversed to his account. If the casino had requested docs or clarification from him fair enough. Otherwise, the decline doesnt make sense and the fact that you were able to authorize the w/d for him does seem to indicate everything is in order. If not, please elaborate.

 

[Nate]

Now, what about the $150 removed from his first cashout for $4000. The OP was told it was a processing fee, yet there should be NO deductions from a sum withdrawn to Neteller unless a "sticky" bonus was being removed. If this is the case, then the OP has been misinformed by CS.

However, MY post is about a KNOWN circumstance where Club World DO charge "processing fees" on a selective basis, yet this seems to be a secret that Club World have been reluctant to even share with Bryan, let alone clarify on the website, hence Bryan's post:-



So, "wazzup" with the deduction of $150 from the OP's first cashout of $4000?

The rep still hasn't explained why there was an initial deduction of fees for processing the withdrawal (even though it appears they were not actually deducted once the issue was raised here, and the rep dealt with it). This is highly unusual when processing to Neteller, and the MOST I have been charged is a notional £1 at Cryptologic casinos. It is FREE elsewhere, and appears to be free according to the CWC terms and conditions. It therefore DOES seem that the OP was singled out for this charge, and this may also explain why his withdrawal kept getting declined - he was in a special group considered "lower class" in terms of what they got as "inclusive".

To go back to the shopping analogy. It is like an online store that advertises free delivery, only to charge for it after the order has been accepted and sent out, and their CS saying, "normally free, but not for you Mr Weatherman, that's £7.95 added to your bill".

This problem of an "ambush" withdrawal charge, often retrospective, has been raised before with CWC, and there seems to be no set policy, but rather fees levied at the whim of management.

The $4000 per week IS in the terms, so should be expected. It used to be $3000. Perhaps better guidance is needed so that players get the mechanics of submission correct, such as making separate up to $4000 withdrawals, rather than asking for the lot in one go.

When I had a large withdrawal there, I remember it had to be submitted in $3000 chunks, rather than in one go, else it would bounce back to the account. This could explain the first decline suffered by the OP, and the second may well have been about documents. This is probably enough for an annoyed player to use the term "several".

@TOM / Clubworld

Care to elaborate on the question posed TWICE by VWM and subsequently ignored? Clubworld have a history of 'unjustified charges' and yet there is never any concrete or 'justified reason' for these charges. Maybe I missed something where you added JUSTIFIED reasoning behind this?

As far as I can see, A pattern is developing and nobody cares to address it at Clubworld?

https://www.casinomeister.com/forums/threads/clubworldcasino-processing-cost-1311.36244/

https://www.casinomeister.com/forums/threads/manhattan-slots-104-withdrawal-fee-to-neteller.38865/

https://www.casinomeister.com/forum...ulating-large-fees-for-your-withdrawal.34475/

https://www.casinomeister.com/forums/threads/40399/

This is not behavior expected from an Accredited Casino.... Can we maybe not ignore this and get an answer please?

Respectfully,

Nate

 

[clubworld]

Hi Nate,

It is no secret that we require that players utilising certain strategies cover the processing costs on their account – it is right there in our terms of use.

18. In cases where players are participating in strategies or patterns of play that CWCUSD in its sole discretion deems to be abusive we reserve the right, prior to closing the account, to deduct any processing costs associated with the account from the value of the final payment. You will be notified in advance of any deductions of this nature being made.

In this case the player turned over a huge amount of cash in a very short period of time in order to make a relatively small profit. As such we deemed that this point in our terms of use applied and made the deduction. As stated the player was notified and the account is now closed.

We do not take a margin on this - the fees applied are the costs to us.

To use the shopping analogy, this would be like someone turning up at the tills in a supermarket that offers free carrier bags with $10 worth of penny sweets and putting each one in a separate bag. It would be fair enough for the manager to ask the customer to pay cost price for his 1,000 carrier bags.

Any players affected by this are, by definition, still making a decent profit – why is it so unreasonable that they should contribute to some of the costs involved in making their profit.

Regards
Tom

 

[Nate]

18. In cases where players are participating in strategies or patterns of play that CWCUSD in its sole discretion deems to be abusive we reserve the right, prior to closing the account, to deduct any processing costs associated with the account from the value of the final payment. You will be notified in advance of any deductions of this nature being made.

Hi Tom,

Thanks for the reply.

I'm sorry, the Shopping Analogy doesn't quite fit this scenario. No person in their right mind would ask for that amount of bags and it would be at the discretion of the owner if he wanted to just say NO - 1 Bag is enough.

The above clause is as vague as the 'Spirit of the Bonus' clause implemented by some Casinos. Strategies or Patterns ARE NOT defined and this could honestly be used at YOUR discretion to randomly recover winnings. Having it in your T&C's doesn't make it right OR Justifiable.

Notification of the deductions means nothing when the player has no choice in the matter.

Any players affected by this are, by definition, still making a decent profit – why is it so unreasonable that they should contribute to some of the costs involved in making their profit.

Your last statement is VERY Concerning. Are you trying to say there is nothing wrong in US PLAYERS paying for YOUR Overheads JUST because we made a profit? Even if I made 50 deposits at 32Red and cashed out all 50 - They would be ashamed to actually say I should contribute to the costs... OMW.. Really TOM... LOL.



Nate

 

[Gremmyboy]

/derail..

Tom, you need to add Buzzluck to your Signature. Just a heads up!


/derail/


Cheers
Gremmy

 

[clubworld]

Hi Nate,

We are not randomly recovering winnings, merely sharing costs. Let’s put this into a perspective a little. Many casinos have a term that starts the same as this one except they finish with deducting the winnings and bonuses not just some processing costs. We also don’t have terms regarding the ratio of the amount bet in relation to your bankroll that many other casinos do.

Furthermore these deductions only represent a fraction of the costs actually incurred by us, so these are not our overheads - just the cost of the specific transactions.

Back to the analogy. This is exactly my point. In the rare occasion where someone is asking for that amount of bags the owner should have the right to say NO or in our case YES (but you’re gonna have to buy them).

Many, many casinos ask players to contribute to processing costs when they act in a certain way and yes that includes 32Red - they say you should contribute $10 for a wire withdrawal if the amount is below $100 so for your 50 withdrawals you would have to contribute as much as $500.

Regards
Tom

 

[Jasminebed]

I don't like the retroactive nature of the fees.

In your shopping analogy, the cashier rings up one sweet, bags it and charges the customer a penny. When the customer puts the second sweet on the belt, the cashier will tell him she can't give him another bag for free. The customer then has a choice whether to continue to purchase or not.

32Red publishes what their charge will be for wires under $100. A customer knows what they will pay in advance.

NordicBet charges 2% for withdrawals, and apparently 2% on credit card deposits. Again, fees that a player knows going in.

In this case the player turned over a huge amount of cash in a very short period of time in order to make a relatively small profit. As such we deemed that this point in our terms of use applied and made the deduction. As stated the player was notified and the account is now closed.

I might make a $50 deposit at a casino, and another and another and another when I've lost in less than the playing time I wanted. If I deposit $1000 in 3 hours, and get that last $50 deposit up to $1025, I might decide to play to $1000 and break even for the session, rather than be $1000 down.

I go on a lot of casino shuttles, those who broke even, we say "Breaking even is just like winning".

Certain deposit and withdrawal methods cost more than others. If Clubworld wishes to charge for these transactions, that is well within their rights. But the charges need to be known upfront, not after a customer finally makes a withdrawal that leaves them ahead finally.

 

[vinylweatherman]

Hi Nate,

It is no secret that we require that players utilising certain strategies cover the processing costs on their account – it is right there in our terms of use.

18. In cases where players are participating in strategies or patterns of play that CWCUSD in its sole discretion deems to be abusive we reserve the right, prior to closing the account, to deduct any processing costs associated with the account from the value of the final payment. You will be notified in advance of any deductions of this nature being made.

In this case the player turned over a huge amount of cash in a very short period of time in order to make a relatively small profit. As such we deemed that this point in our terms of use applied and made the deduction. As stated the player was notified and the account is now closed.

We do not take a margin on this - the fees applied are the costs to us.

To use the shopping analogy, this would be like someone turning up at the tills in a supermarket that offers free carrier bags with $10 worth of penny sweets and putting each one in a separate bag. It would be fair enough for the manager to ask the customer to pay cost price for his 1,000 carrier bags.

Any players affected by this are, by definition, still making a decent profit – why is it so unreasonable that they should contribute to some of the costs involved in making their profit.

Regards
Tom

Being informed in advance means giving them a chance to avoid paying. This is NOT what is happening. Players are suddenly told they WILL be charged, and even if the notice is given in advance, there is ZERO opportunity for them to avoid the fee.

"certain strategies" doesn't really help, and it seems simply cashing out after a big win is enough to be called a "certain strategy" that attracts the charge.

Worse still, is that the charge can be applied retrospectively to withdrawals that have already been requested and paid BEFORE notice is given of an intent to charge.


It would be better, and fairer, to have a specific set of terms, perhaps something along the lines of xx free withdrawals per player per month, with subsequent withdrawals being charged at xx% of the amount. The figure would be set so that most players will never get charged, but those that do will be getting charged under a specific schedule, so would know in advance that their next withdrawal that month would attract a charge, allowing them to choose in advance not to make one in order to avoid the charges. The term could also be applied group wide, so that players couldn't beat the charges simply by spreading their activity around other casinos in the group.

Simply getting lucky is NOT a "certain strategy" that should be punished. There are many players who don't even manage ONE withdrawal in a long run of deposits simply because they have been unlucky. Club World also have the benefit of the system whereby players can be dropped from the list for promotions, which in turn would discourage them from making so many deposits and withdrawals.

Part of the problem is the requirement to cash out and immediately redeposit every time the WR on a max cashout promotion has been reached, even though the player just wants to carry on playing. This creates unneccessary withdrawals, even though doing away with max cashouts will have little impact on the long term profitability given that all a player has to do to kill the restriction is to withdraw and redeposit the same amount. Having this extra step in place indicates that processing costs are not a "dealbreaker", else there would have been something in place that allowed players to kill the max cashout restriction without having to have the withdrawal go all the way back to their withdrawal method.

 

[maxd]

The shumantic derail stuff has been moved, see shumantic VS iNetBet.

 

[Nate]

BUMP

@ Tom - Any comments on Jasminebed / VWM's comments?

Nate