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Payout problems at Club World ... maybe not.

Discussion in 'Online Casinos' started by Lucky Loser, Aug 31, 2011.

    Aug 31, 2011
  1. Lucky Loser

    Lucky Loser Senior Member

    Occupation:
    Professional paper pusher.
    Location:
    Near Cronulla Beach
    Just a heads up. There seems to be payout problems at Casino World casinos which is very disappointing.

    Play at your own risk.

    Payout problems at Club World ... maybe not.: CW.jpg,Aug 31, 2011
     
    1 person likes this.
  2. Aug 31, 2011
  3. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Casino World?? :confused:
     
  4. Aug 31, 2011
  5. Lucky Loser

    Lucky Loser Senior Member

    Occupation:
    Professional paper pusher.
    Location:
    Near Cronulla Beach
    eg High Noon, Manhattan Slots, Lucky Red
     
  6. Aug 31, 2011
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Hold on a moment.

    You haven't described your situation i.e. how long you have waited, which method, docs required etc.

    It is totally unreasonable to say "play at your own risk" without providing any information at all.

    The chat you posted tells us nothing at all.
     
  8. Aug 31, 2011
  9. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada

    Club World... gotcha :thumbsup: Have you tried contacting the rep here?
     
  10. Aug 31, 2011
  11. Lucky Loser

    Lucky Loser Senior Member

    Occupation:
    Professional paper pusher.
    Location:
    Near Cronulla Beach
    Why ? I have been told they have technical issues and cannot pay. Further they dont know when the issue will be rectified.

    I assume this problem affects all players, so hence the warning.

    For the skeptical few, I have played at this casino for a couple of years and have been fully I'd.
     
  12. Aug 31, 2011
  13. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    As much as I love Club World, I personally find their chat reps...ummm I don't want to say unhelpful, but they're sometimes not completely in the loop. I was just thinking that perhaps the rep could clarify this and maybe give you a more definitive answer than the canned response the chat people are taught to say.
     
    1 person likes this.
  14. Aug 31, 2011
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    It seems that the problem stems from a very inexperienced cs staff who seems to know nothing and is complicating the issue. There might be tech issues but the op is putting words in her mouth. This is hardly convincing and I would simply disregard what the op said.
     
    1 person likes this.
  16. Aug 31, 2011
  17. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Instead of stampeding to the forums and posting "warning" and "play at your own risk", you could have contacted the rep and waited 24 hours to find out exactly what the problem is.....it may well be something that will be fixed in a few hours, or a day at most. It's certainly not a reason to start raising red flags. Also, you are assuming it is affecting other players - you don't know if it is or it isn't.

    A reasonable person would at least give this accredited casino a chance to investigate. Mind you, a reasonable person also wouldn't say "such as what? no money?" :rolleyes:
     
  18. Aug 31, 2011
  19. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    I have a PM into Tom at the moment in reference to a similar issue. I was going to await his response but now feel compelled to validate I am having the same experience as Lucky Loser right now, so I don't think he is crying wolf, so to speak.

    I have saved my chat with Natasha from this morning and will post if this issue is not resolved in a timely fashion.

    My story is I won a nice random jackpot over the weekend and made sure all of my documents were verified via chat w/ Karolina on Monday. Was told all was good. Woke up this morning and checked status and my w/ds were reversed. Hmmmph!!! They didn't even notify me and that pisses me off. I detest the lack of communication from CS. I have initiated every single time.

    Opened chat, Natasha told me they want to verify my identity with a phone call.:what: She proceeds to tell me ACH is down and suggests I order a check instead. Mind you the limit on a check per week is $2500. My balance is $6400 and I wanted ACH to get the max payout of $4000.

    So I called, spoke with Karolina and was told all was now officially documented.:confused: I once again inquire as to the ACH issue and am told all is okay but won't reflect until tomorrow since processing is done for the day. I am going to wait and see what happens tomorrow.

    I believe I will be paid eventually, however the waiting to find out stinks. Will keep you all posted of the status.

    Christine

    ***editing to verify the issue is with Club World. Maybe change the title LL?
     
    Last edited: Aug 31, 2011
  20. Aug 31, 2011
  21. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi,

    @ Lucky Loser – I can see that your withdrawal has already been processed

    @ samosa –There are no issues at the moment with ACH withdrawals so I will have to check into why you were informed of this by Customer Services. As you only completed the account verification procedure today I would expect your ACH withdrawal to be processed tomorrow.

    Kind Regards
    Tom
     
    8 people like this.
  22. Aug 31, 2011
  23. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    I will pm you my chat script with Natasha. Thanks for taking the time out Tom to look into this.

    ***adding I technically was verified Monday per conversation with Karolina and was told today that you needed phone verification. Not my intent to be snarky here, however I want the facts stated as they transpired! My withdraw was then reversed w/o notification and I was under the impression it was being processed. If a phonecall is required for verification purposes, that is fine however be sure to let the player understand the facts before your CS says your documentation is in order and your withdraw will be processed today!



    Christine
     
    Last edited: Aug 31, 2011
  24. Aug 31, 2011
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Because it's part of the Forum Rules which you agree to respect when you signed on here.
    Also, "Warning ..." is too easily confused with an official Casinomeister Warning. And there's the "Casino World"/Club World problem. And it appears that you've been paid after all. Thread title changed accordingly.
     
    1 person likes this.
  26. Aug 31, 2011
  27. Repro

    Repro Dormant account PABnononaccred PABnonaccred

    Occupation:
    Financial
    Location:
    Netherlands
    I really don't get this...

    For about the last year there have been several posts about payment issues at CW. These post are all about delayed payments, but eventually everybody ALWAYS got paid.

    I agree it can suck that you (sometimes) have to wait about a week before a withdrawal get's processed/paid, but my experience is that you always get your money.

    Of course i hope that CW can always process withdrawals in 1 day, but it's just not going to happen. Be glad they are not Rival :p
     
    1 person likes this.
  28. Aug 31, 2011
  29. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    I do get it.....and no disrespect intended Max

    What I believe the primary issue is, as Chuchu stated before, is CS and fellow staff have a communication gap. Their CS is respectful, polite and very professional.God knows I put Natasha through 23 minutes of queries this morning alone, poor girl! This was my first cashout with them so I had loads of questions. I have been around the block.;)

    My docs were all in order and confirmed via chat by Monday 11:00 am per coversation with Karolina, which, mind you I initiated. Btw the w/d was done initially on the 28th of August.

    I posted because I believe LuckyLoser wasn't exagerrating when he said there was an issue. I was told that for a fact this morning and have the records of chat to prove it. I did PM Tom 6:00am EST today. He never replied (he was logged in), except for in the forum. I have since pm'ed him my chat transcript early this morning and yet still no personal acknowledgement. He's not a robot nor glued to this website. I know that! I will wait until tomorrow and see what happens.

    Is it a minor issue? Possibly. Do I think I will be paid? Eventually, yes. My play at various facilities really is based on the expereinces of long-standing CM members here and their experiences. I have been here forever! I am US, so I expect the worst and hope for the best. LL is Sydney, so I would think things may go a bit smoother for him in the cashout process, hence me verifying what he stated. Also raising my skepticism alarm.

    I work in the gaming industry (hore racing) and am in a CS position. Maybe I have higher standards in regard to this situation, however I felt as if I had been deceived after being personally told and believing my cashout was being processed 48hrs+ ago only to find it back in my account w/o an apology or acknowledgement. That is unfair. I am glad I checked and intend to always be proactive wherever I play. I am from the US and fellow US players must be their own advocates.

    I do hope this works out and that I am just paranoid from all of the screw overs in the last 6 months. I really truly enjoy playing at Club World. Yeah! a random jackpot win helps.;) I have been playing online since I signed on here in 2003 (the good ole days of online gaming) and have never, ever once had a bad experience until 2011. I truly credit Bryan and fellow CM members for this accomplishmment. My first chalk it up to lesson learned loss in all these years was with QT's demise. My first negative experience was also with Villento but they did redeem themselves. So please know I have lots of experience in this venue.

    Sorry for the rant folks (Christ! I feel like vinyl here!) but I get so pissy when I don't have the freedom to gripe or must become defensive to explain personal experiences from various facilities. I rely on all of you for your personal experiences (good,bad, and ugly) and it just boggles my mind when posters gets in a huff because another had a bad one at their favored place.

    Respectfully,
    Christine
     
    Last edited: Aug 31, 2011
    2 people like this.
  30. Aug 31, 2011
  31. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    :confused: Did I miss something?

    Umm, just a suggestion, but mightn't you be reading a bit too much into what's been said here? Who is in a huff? Who is cramping your freedoms? Again, thinking maybe I missed something. If you're referring to Repro's post, to me that just read as "chill, you'll get paid, I always do". How is that huffy or freedom cramping?
     
  32. Sep 1, 2011
  33. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    I think she mixed up her response and the "i do get it" is in reference to repro who posted "i don't get it." I think :eek2:
     
    1 person likes this.
  34. Sep 1, 2011
  35. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    Just a quick note: This thread is a prime example as to why posters like myself and nifty (yea i threw you in there) are so quick to defend an accredited casino. So many of these problems are easily understood AND solved by simply following the rules of the forum: Send pm to the casino rep (can also add email to the casino), wait reasonable amount of time, contact max, wait reasonable amount of time, if issue still not understood or resolved try one more round then post facts here.

    Some of us wouldn't be so quick to cry "bs" if some weren't so quick to cry "foul."

    Sorry I just woke up, might not be thinking clearly....hope this doesn't count as a thread derail :(
     
    3 people like this.
  36. Sep 1, 2011
  37. SlotKing

    SlotKing Experienced Member PABnonaccred

    Occupation:
    Building the Best Vehicles On Earth... Ford Escape
    Location:
    Kentucky, ya'll...
    [derail]

    I'm sorry, but I just had to laugh at this...

    Edited for sp and punctuatuion

    Now back to your regularly scheduled CW payments :D

    [/derail]

    CW has always been on the up and up when it comes to payments. Any business has things that go down or malfunction from time to time - it's just how machinery and software work. They will get things fixed and straighten things out... time is required to do these things though.
     
    4 people like this.
  38. Sep 1, 2011
  39. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I think it's normal to have a few glitches on your first cashout at any casino. Hopefully samoas, you'll win another jackpot and the next cashout will be smooth and easy! :thumbsup:

    (lol@hore racing) :oops:
     
    1 person likes this.

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