I do get it.....and no disrespect intended Max
What I believe the primary issue is, as Chuchu stated before, is CS and fellow staff have a communication gap. Their CS is respectful, polite and very professional.God knows I put Natasha through 23 minutes of queries this morning alone, poor girl! This was my first cashout with them so I had loads of questions. I have been around the block.
My docs were all in order and confirmed via chat by Monday 11:00 am per coversation with Karolina, which, mind you I initiated. Btw the w/d was done initially on the 28th of August.
I posted because I believe LuckyLoser wasn't exagerrating when he said there was an issue. I was told that for a fact this morning and have the records of chat to prove it. I did PM Tom 6:00am EST today. He never replied (he was logged in), except for in the forum. I have since pm'ed him my chat transcript early this morning and yet still no personal acknowledgement. He's not a robot nor glued to this website. I know that! I will wait until tomorrow and see what happens.
Is it a minor issue? Possibly. Do I think I will be paid? Eventually, yes. My play at various facilities really is based on the expereinces of long-standing CM members here and their experiences. I have been here forever! I am US, so I expect the worst and hope for the best. LL is Sydney, so I would think things may go a bit smoother for him in the cashout process, hence me verifying what he stated. Also raising my skepticism alarm.
I work in the gaming industry (hore racing) and am in a CS position. Maybe I have higher standards in regard to this situation, however I felt as if I had been deceived after being personally told and believing my cashout was being processed 48hrs+ ago only to find it back in my account w/o an apology or acknowledgement. That is unfair. I am glad I checked and intend to always be proactive wherever I play. I am from the US and fellow US players must be their own advocates.
I do hope this works out and that I am just paranoid from all of the screw overs in the last 6 months. I really truly enjoy playing at Club World. Yeah! a random jackpot win helps.
I have been playing online since I signed on here in 2003 (the good ole days of online gaming) and have never, ever once had a bad experience until 2011. I truly credit Bryan and fellow CM members for this accomplishmment. My first chalk it up to lesson learned loss in all these years was with QT's demise. My first negative experience was also with Villento but they did redeem themselves. So please know I have lots of experience in this venue.
Sorry for the rant folks (Christ! I feel like vinyl here!) but I get so pissy when I don't have the freedom to gripe or must become defensive to explain personal experiences from various facilities. I rely on all of you for your personal experiences (good,bad, and ugly) and it just boggles my mind when posters gets in a huff because another had a bad one at their favored place.
Respectfully,
Christine