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Clubworld fees on deposits

Discussion in 'America the Beautiful' started by rma20, Jan 3, 2016.

    Jan 3, 2016
  1. rma20

    rma20 Full Member

    Occupation:
    n/a
    Location:
    Earth
    I have been playing at clubworld and Aladdin's Gold and for a while when I used my card I was not charged a fee. It seems in the last few weeks they have new random processors that charge 2 bucks on a 35 deposit. With a 100 I was charged 5-7 dollars extra. I didn't notice right away because the mr token processor never charged extra fee. And I stopped using voucher pay due to its daily limits. I have emailed Clubworld a few days ago before New Years Eve and didn't get a response. And they are off on weekends. So Monday hopefully they will reply. Anyone else noticing these large fees tacked on? It's upsetting because I didn't agree to those extra charges. And now the min to deposit there is 35 plus now fees. Anyone else having high fees charged?
     
    Last edited: Jan 3, 2016
    1 person likes this.
  2. Jan 3, 2016
  3. shewoff

    shewoff Senior Member webby mm1

    Occupation:
    retired
    Location:
    northeast
    Sure rma20 I also have the standard fee for over sea,s charge,s and the processing fee,s? I get it 2 time,s for each charge.My bank and the casino processor,s, That is why i use the voucher,s from Mr.Token and i like to think of the daily limit of 4 voucher charge,s to be a way of limiting my play? It is a drag to be charged the fee,s But there is nothing you or I can do about that?And all thou I,am not a euro player I think these charge,s will be at most of the casino,s that you choose to play at and use your card.Unless you use whatever alternative the casino may have to assist you with limiting these fee,s? I play also at 4 CWG casino,s and it is the same at all. Peace Out! Out Of The Mist! shewoff​
     

    Attached Files:

    2 people like this.
  4. Jan 3, 2016
  5. rma20

    rma20 Full Member

    Occupation:
    n/a
    Location:
    Earth
    I know about voucher pay. I use it some. I used a card to deposit because there haven't been fees and it's easier to just deposit that way. I was just noticing recently the fees are more and I don't mean the international fee. When I would deposit it would never charge a fee. But it does now. And the fees are way higher. I really like Clubworld group. But tacking on an extra 5-7 for 100 bucks to deposit by CC is so high!
     
  6. Jan 4, 2016
  7. rma20

    rma20 Full Member

    Occupation:
    n/a
    Location:
    Earth
    Thank you Clubworld for refunding the fees! Awesome response time as well from rep here!!!! Thanks again!
     
    1 person likes this.
  8. Jan 5, 2016
  9. Deanna

    Deanna Senior Member

    Occupation:
    Administrative
    Location:
    Ohio
    They are pretty good about things like that. I have the same problem but it seems a lot higher all of a sudden. I checked my account yesterday and it seemed not only was there an extra dollar plus on the charges of course then you get the international. It can play hell on you if you make a lot of deposits. I'm laying low on playing for the moment, I'm trying to decide whether I want to keep putting all that extra in! It adds up after a while that's for sure!
     
  10. Jan 5, 2016
  11. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi All,

    I can feel the pain you describing, we are trying to make it work as smooth as we can however sometimes there are some additional charges imposed by the intermediary banks we do not have direct control of.

    This is not happening on every single transaction and the volume is very low however it is occurring and very annoying not only for you.

    We are more than happy to at least cover the charges and if you provide copy of the statement we then can speak to the financial institution.

    If you will have any additional charges please let me know asap and I will try to help best I can.


    Kind Regards,
    Karolina
     
    3 people like this.
  12. Jan 13, 2016
  13. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    This casino def has problems when it comes to depositing. The amount they over charge their members is ridiculous. So much so I would suggest no one plays there until they sort it out.

    As a Canadian I am getting massively screwed on their exchange rate manipulation. But Im assuming it is done on purpose since they could easily add CAD as a currency.

    The exchange rate being 40%. They are charging their customers 50%. Which is outrageous. You basically need to include a 10% deposit fee when playing here.

    I think clubworld should advertise on their site they do this. Its very unfair to the players. The odds are already stacked against you and now the extra costs for depositing is outrageous and should not be tolerated at all.

    You can give 1% either way for market fluctuation but 7-10% is illegal and incredibly shady

    I suggest Canadians and looks like americans being over charged in other areas..stay very very far away from this casino.


    I brought this up to their rep, I havent heard back yet. I am not in the business of donating $7-$10 just because.

    And if you deposit by credit card be aware of the fees


    $4 cash advance fee
    7-10% exchange rate manipulation.
     
  14. Jan 13, 2016
  15. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    First I know you have already offered to credit me for the overcharges. I will get you a copy soon. It really is a pain in the neck to have to get this done.

    The overcharges are from the actual processor and not an international fee that follows later. Yes indeed there are plenty of processors that CW uses that charge the exact amount, but then there are others that do charge more. I have been in a related business of payment processing for almost 20 years. I can say that the overcharges are most definitely a percentage or flat amount that the processor adds when running the card.

    I know it's a pain in the neck to find good processors but if CW is not in the know on these overcharges then it certainly should be a concern that the processor is arbitrarily adding amounts to a transaction. If the processor is saying some excuse about fee's from "intermediary bank fees" then why would they not handle it directly than with CW rather than overcharging customers. I guarantee you they have the ability to run the transaction for the exact amount.

    This isn't the first time this has happened with processors, it just gets to be a pain to pursue it.

    Thanks for the help Karolina.
     
  16. Jan 14, 2016
  17. shewoff

    shewoff Senior Member webby mm1

    Occupation:
    retired
    Location:
    northeast
    I have noticed that the times that i get hit with these "intermediary bank fees"is when I have used my 4 Mr.Token deposit,s for the day,and I still want to play? It is when I use my CC or debit that I get hit with these bad charge,s I really would like to know exactly how much I have been paying "In Total" and I,m sure it is not a small amount over the past 6 month,s. At first I figured it was the price of gambling? But it has grown in the amount,s I,am being forced,Well not forced but required to pay if I wish to play. And the bank,s are different too.My MC bank plow,s me for oversea,s processing and fee,s. It hurt,s when If I deposit 150.00 in 4 deposit,s it cost a different amount for the charges that are not the same. Some $1.50 and less than $1.00 and it is .65 That is just the fee,s? I,m not sure that I would play as much if it get,s any worse. I like playing and it would bother me? But not as much as if I had to pay to be bothered! Peace Out! Out Of The Mist! shewoff​
     

    Attached Files:

  18. Jan 14, 2016
  19. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    This is what needs to be done though. Stop playing and go elsewhere until they get it together. Last week was the first time I deposited there in a year. To be hit with an extra $15 in fees was absolutely disgusting....on a $100 deposit.

    When the odds are already stacked against you to win....youre also getting rammed up the arse with outrageous fees.

    Aside from not winning anything here since early 2014 and using $3000 in that time frame (both my own money and bonuses) and never getting ahead of my starting balance, I have had to close my account. After I saw I spent another $15 in fees depositing here on my recent loss, it really solidified my decision to leave once and for all.

    God only knows how much ive been suckered by these fees all together here. Has to be deep into the hundreds.
     
  20. Jan 14, 2016
  21. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Fair is fair. I know I bash the heck out of this casino for a long time because I find it impossible to win there. Just absolutely impossible.

    That being said. After complaining to Karolina about being overcharged and being quite annoyed with everything to do with them. She sent me a message saying she understands my frustration of being overcharged...and credited my credit card $100.

    I dont know a single casino in the world that would have done that.

    Absolutely one of the best reps of any casino.

    Hopefully clubworld figures this issue out though because it makes it damn expensive for people to play there.

    Keep us updated Karolina
     
    4 people like this.
  22. Jan 14, 2016
  23. shannyls

    shannyls Experienced Member

    Occupation:
    accounting
    Location:
    Midwest, USA
    Holy cow! I hadn't even noticed the extra amount on the charges. I always do "cents" as not to do a flat amount, so I didn't even notice. I also get dinged an international fee, but now with this one there is also a conversion fee (minimal). When you add it all up so far I've paid an extra $7 (so far, one hasn't posted which is when I get dinged on the internat'l fees) on $148, that's just one week. Thank you for bringing this to light.
     
  24. Jan 14, 2016
  25. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi All,

    We are still in process of resolving the problem. I ado apologize for the inconvenience. :(

    Please let me know if you were overcharged and I can try to help.

    @ shannyls if you can indicate what transactions were subject to currency conversion I will deal with your account accordingly.

    Kind Regards,
    Karolina
     
    1 person likes this.
  26. Jan 14, 2016
  27. shannyls

    shannyls Experienced Member

    Occupation:
    accounting
    Location:
    Midwest, USA
    Hi Karolina, I sent you a PM.
     
    1 person likes this.
  28. Jan 17, 2016
  29. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Looking at this thread had me checking my bank statements. I dont see anything new on my end YET. But i have not had the time to fully go through them. I do see the usual banks chages for international fees but i have always had those at every deposit and never thought anything of it because sometimes they charge less to the bank than the actual deposit so it tends to balance out (not always but usually. That said the rules here applies the same as if ordered something from overseas and they shipped it to you. In addition to the cost of the item you have duty fees which cost a lot of money. Is it frustrating on the player end oh ya but at least with CWG they are fighting for the player not the banks who charge us an arm and a leg just to use our own money. Still reviewing my bank statements.
     
  30. Jan 18, 2016
  31. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Scratch that. just saw the additional charges on every deposit in addition to the fee;s Holy crap those are adding up. Messaging Karolina to see what can be done. looking at so far at over an additional $50.00 in fees from the banks and processors in addition to what they already charged in addition on the deposit and thats just since 12/4. Those are adding up fast. Finally got too painful to even look at.
     
  32. Jan 19, 2016
  33. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    CWG wins again in CS

    So Karolina credited my gaming account with the entire cost of the amounts i was charged which was about $50.00 once she confirmed i was charged a conversion fee in addition to the other fees, those were just really painful to see Few nice wins on it but ended up losing it since it was credited anyway i wasnt worried about it. But just shows their customer service beats out everyone else.
     
    4 people like this.
  34. Mar 12, 2016
  35. gambler777

    gambler777 Experienced Member PABaccred

    Occupation:
    paraprofessional
    Location:
    USA
    Tonight for the first time I had extra charges show up on my pending transactions from voucher purchase. I was charged over 12% extra and have never seen this fee before. No more playing for me until this gets worked out. Digitoken says they did not charge the fee and my bank has never charged a fee before, plus since it is pending not posted I do not see how this can be a fee from my bank. Very frustrated right now.
     
  36. Mar 12, 2016
  37. shewoff

    shewoff Senior Member webby mm1

    Occupation:
    retired
    Location:
    northeast
    gambler777 I can get behind you on this? I just made a deposit at AlladinsGold and when I went to my bank to check the voucher charge I was charged $4.24 more than the regular $35.00 that voucher has always charged? The fact that they did not charge anything for the deposit was a PLUS! But this a problem of significant proportion,s. I play ALOT at ClubWorld casino,s and this will change my play time :what: I can,t guess if it is the processor or the casino? But this much of a change in price is a drag for sure. I play an average of 7 to 10 times a week-end and that work,s out to be a whole hell of a lot of charge,s that I can,t afford to pay and won,t. If I need to PM the rep I will I need to know why?Peace Out! Out Of The Mist! shewoff​

    PM sent Karolina!
     

    Attached Files:

    Last edited: Mar 12, 2016
  38. Mar 13, 2016
  39. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    As of tonight im stopping playing CWG for a bit. Besides the fact that they have gotten a lot tighter on their slots than usual the fees stopped for awhile. Then tonight when i made a deposit i noticed they started again and then they went back retroactively and charged for the other ones (bank and processor fees added up). While im grateful to Karolina for the last time she credited my account with them, not really worth it to recredit again for 5 minutes of slot time which is about how long ive been able to play on their over the last several deposits. They have gotten tight again since the release of two new slots, seems to be historic with them. And i noticed that even after i clean out my cache, uninstall and reinstall the game, clean out registry everything possible, the slot games STILL every time u load them come up the exact same screen every time with the same slot characters so that's not being variable. That gives a 99% favorability to the house which doesn't work with me. May just be another RPG issue but if i cannot log into a game with fair odds just not playing.
     

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