Aladdin gold stopped paying

kumbha67

Dormant account
PABnononaccred
Joined
Sep 17, 2011
Location
Mumbai, India
I as referred to Aladdin gold from Casinomeister accredited casinos.

It seems a bad casino. I won there around 9000 USD, I have made one cashout of 4000 which was paid only after they removed around 150 USD the deposit fees they had to pay NETeller, never happened before.

The second cashout is not being processed being declined again and again, needless to say promises to pay came from live chat phone to pay, nothing comes only decline the cashout.

I am very disappointed by Aladdin gold casino I trusted them with large deposits total of more than 5500 USD in deposits.

I sent them all documents and all were approved long ago.

Have you heard of a casino taking deposit fees after somebody cashout ? about not paying casinos we all heard.
 

fanihi

Registered
Joined
Jun 27, 2011
Location
Guam
hi

deposit fees...no. processing fees..yes. I also know they have a weekly max w/d.
Did you wait a week before requesting another w/d?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I as referred to Aladdin gold from Casinomeister accredited casinos.

It seems a bad casino. I won there around 9000 USD, I have made one cashout of 4000 which was paid only after they removed around 150 USD the deposit fees they had to pay NETeller, never happened before.

The second cashout is not being processed being declined again and again, needless to say promises to pay came from live chat phone to pay, nothing comes only decline the cashout.

I am very disappointed by Aladdin gold casino I trusted them with large deposits total of more than 5500 USD in deposits.

I sent them all documents and all were approved long ago.

Have you heard of a casino taking deposit fees after somebody cashout ? about not paying casinos we all heard.

Club World group own this casino. They are known to charge a processing fee by way of a "fine" if they believe you are "churning" large amounts without making a proportionate level of play on your deposits.

At the moment, Neteller are offering 1.1% unlimited cashback on all deposits to casinos, so Club World are going to be on their guard for players making sudden switches from their usual habits to one of making large deposits without a corresponding increase in their wagering or bet sizes.

The $4000 cashout already paid would probably be down to their weekly maximum withdrawal, and the rest would come over the next two weeks. They may also decide to take processing fees from these withdrawals on the same grounds.

Having turned a blind eye to this problem caused by this type of promotions, the terms for this one has an item that allows merchants to complain about excessive "churn", and take action against the offending member by voiding ALL of their cashback, not just that from the merchant making the complaint, and further kicking the customer out of the VIP program at Neteller.

Playing a $9000 deposit through 1x at the minimum bet on the game with the highest RTP would NOT constitute the "appropriate level of play" for the amount deposited.

A more acceptable behaviour would be to make several smaller deposits, cashing out from the one that generated a worthwhile session ending payout.

This promo ends on 30th November, at which point operators can relax their guard somewhat.


VIP status at Neteller is simply a case of making the right level of transfers to merchants, so ANYONE with a big enough bankroll can ensure they get VIP status within 3/4 months of joining.


Neteller run these promotions in order to inflate turnover at the expense of their merchants, and they only share a small fraction of this with their customers, but it is enough to cause a significant increase in turnover, on which Neteller rake in fees from merchants rumoured to be 6% or over.

This situation can lead to the profit made by the casino from any play on deposits to be outweighed by the fees being paid to Neteller for the processing due to the inducement to "churn" provided by the cashback incentive.

Previous cases of Club World charging such fees appear to have followed similar lines, the eWallet running a promotion to induce "churn", and it being mathematically possible for even the customer to guarantee a small profit by doing the maximum level of churn with the minimum level of play in the casino. They have also proved to be players making large deposits and large withdrawals on a frequent basis that is not seen as "normal player behaviour".
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I as referred to Aladdin gold from Casinomeister accredited casinos.

It seems a bad casino. I won there around 9000 USD, I have made one cashout of 4000 which was paid only after they removed around 150 USD the deposit fees they had to pay NETeller, never happened before.

The second cashout is not being processed being declined again and again, needless to say promises to pay came from live chat phone to pay, nothing comes only decline the cashout.

I am very disappointed by Aladdin gold casino I trusted them with large deposits total of more than 5500 USD in deposits.

I sent them all documents and all were approved long ago.

Have you heard of a casino taking deposit fees after somebody cashout ? about not paying casinos we all heard.

Please refer to the following rules for posting complaints, in particular about contacting the casino rep via PM before you post a complaint.

https://www.casinomeister.com/forums/help/forum-rules/
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
The rules don't say you have to notify before a complaint, just that we need to notify the rep that we have posted:

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email.

I've always notified a rep when I've had something negative to say, but it is my choice whether I want to try to work something out privately, or let my fellow forum know of my issue.

Since I don't have access to CW's rep's inbox, I don't know if the OP has contacted them or not.

So I've taken the liberty of letting https://www.casinomeister.com/forums/members/ know in case they have not already been alerted to this thread.

To the OP, yes as Vinyl has so well explained, we have heard of such a thing.

I don't like that these fees are applied retroactively to accounts. I think it's just fine for a casino to say if you want to deposit and withdraw so frequently, we will have to charge a fee, or charge for every withdrawal routinely like Intercasino, or by certain methods.

It's the retroactive nature of these processing fees (and yes, deposits do cost to process) I find objectionable.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@Jasminebed: afaik, the forum rule is not there to force people to ask the rep for permission to post, it's there to encourage people to go to the rep to try and solve their problem __before__ they jump on the forums and make a public, and possibly avoidable, issue out of it. If there are good reasons for not doing this so be it, but there seldom are.

@kumbha67: as you may have gathered by now there is a forum representative that is here to help you with issues like this. See I-Gaming Forum Reps, the person you want it "clubworld".

If you want to file a formal complaint here at Casinomeister check out our Pitch-A-Bitch (aka 'PAB') service.

In a nutshell you file your Pitch-A-Bitch by completing the PAB form, I receive that, pre-screen it and then submit it to the casino people. The idea is that we're seeking a resolution to your complaint or a good reason why it cannot be resolved satisfactorily. The service is free of charge and is available to all Casinomeister members in good standing.

If you decide you do want to use the Pitch-A-Bitch service you are STRONGLY advised to read the Pitch-A-Bitch FAQ in full.

Why? Because you have responsibilities in the PAB process too, both in preparing your PAB and while the PAB is underway. A successful PAB process depends on you and your cooperation with our procedures.

You can see more about past PABs on our PAB Archives page.

Regards,
Max Drayman, Pitch-A-Bitch Manager
 
Last edited:

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Need more facts....

I have played all the Club World Casinos and never had a problem and they have always been more than fair. So, I think we need more information before we can take one side or the other, or assist the poster.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I've always read it as we should PM the rep first and give them time to resolve/reply. It seemed to make sense to me. I guess that's why I post very few complaints lol.

Sorry to the OP for providing misleading information.

Nah, it's more of a courtesy in my opinion. Also, if you have a bitch to post publicly, you should want some resolution to it, right? - and if the rep doesn't know the thread exists, you're just treading water.

And as we all know, some reps are a little slow in responding :p

Further, many newbies don't know the i-Gaming rep list exists. This is a way for them to learn that this place is full of resources.

Onward to Aladdin's - wazzup?
 

clubworld

Rogue casino operator
Joined
Sep 20, 2006
Location
UK
Hi kumbha67,

It would seem that the reason why you had not been paid was because you had not requested a withdrawal - the full amount was in your playable balance.

I have requested the withdrawal on your behalf and processed it to your NETeller account now.

Kind Regards
Tom
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi kumbha67,

It would seem that the reason why you had not been paid was because you had not requested a withdrawal - the full amount was in your playable balance.

I have requested the withdrawal on your behalf and processed it to your NETeller account now.

Kind Regards
Tom

This is at odds with the OPs story. He refers to his second cashout being declined again and again. This would imply it is currently in his account because it has been declined and put back there by the casino, and if he withdrew again, would probably get declined again.

Now, what about the $150 removed from his first cashout for $4000. The OP was told it was a processing fee, yet there should be NO deductions from a sum withdrawn to Neteller unless a "sticky" bonus was being removed. If this is the case, then the OP has been misinformed by CS.

However, MY post is about a KNOWN circumstance where Club World DO charge "processing fees" on a selective basis, yet this seems to be a secret that Club World have been reluctant to even share with Bryan, let alone clarify on the website, hence Bryan's post:-

Onward to Aladdin's - wazzup?

So, "wazzup" with the deduction of $150 from the OP's first cashout of $4000?
 

kumbha67

Dormant account
PABnononaccred
Joined
Sep 17, 2011
Location
Mumbai, India
Hi kumbha67,

It would seem that the reason why you had not been paid was because you had not requested a withdrawal - the full amount was in your playable balance.

I have requested the withdrawal on your behalf and processed it to your NETeller account now.

Kind Regards
Tom

Hello

Thank you for that. I got paid $4000 now. That's good news. See, the reason why the money were in playable balance is that the withdrawal has been declined few times, so after that i decided to complain instead of getting denied again and again.

Once I get paid in full I let you know, but I am still not happy, since they took retroactively deposit fees.

Regards
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Seems like "re-requested" your withdrawal would have been more accurate for the rep to report.

I don't like the retroactive fees either.... I don't think anything would prohibit you from PAB ing after payment.

I've started playing with Clubworld recently, and to be honest, my luck has not been all bad.

But retroactive fees seem unfair and punitive to me. A player has no idea what might be taken on any given withdrawal.

Irrespective of what terms say, CM's accreditation has a policy of "fairness".

If I go into a casino daily, deposit $100, take one spin on red or black, and either leave $100 up or broke, I'll end up down long term.

But the processing fees would leave the casino in the hole. I think it's quite fair to say we can't support your method of play without charging you for transactions.

But then a player knows, and can continue to play and withdraw, or go elsewhere.

Different deposit and withdrawal methods cost merchants different amounts. I have no idea if the fees are in line with the casino costs, or are inflated like many mail order "shipping and handling" fees. I might charge $7.95 to put it in a box and send it to you, when the postage is $1.08. But you are informed of that fee, you don't have to order from me.

I've made my views known in the past on this ongoing albeit infrequent issue.
 

Lucky_Diamond

Banned User - shill for 1bet
Joined
Nov 3, 2011
Location
USA
I as referred to Aladdin gold from Casinomeister accredited casinos.

It seems a bad casino. I won there around 9000 USD, I have made one cashout of 4000 which was paid only after they removed around 150 USD the deposit fees they had to pay NETeller, never happened before.

The second cashout is not being processed being declined again and again, needless to say promises to pay came from live chat phone to pay, nothing comes only decline the cashout.

I am very disappointed by Aladdin gold casino I trusted them with large deposits total of more than 5500 USD in deposits.

I sent them all documents and all were approved long ago.

Have you heard of a casino taking deposit fees after somebody cashout ? about not paying casinos we all heard.

Guess you've already learnt your lesson, don't go where they only wanna screw you over! Take whatever you can from those guys and find yourself a new „playground“. You've got a lotta options, I'd suggest: 1bet, bet365... pick one, I'd suggest: 1bet (cool promotions), bet365 (good CSD)... and last time I checked they are always acurate.
 

Lucky Loser

Senior Member
Joined
Jan 4, 2010
Location
Planet Earth
I've had the same problems with this casino group (High Noon) but got blasted last time I raised the issue here. So i fully appreciate kumbha67's concerns.

I only got paid after raising my complaint on this forum. Then I had to PM the casino rep to get paid the 2nd tranche of my winnings - after waiting a week for my withdrawal to be processed on top of the normal 1 week waiting period between withdrawals. All up i won about $7k from memory off the $500 slots challenge bonus.

Since then I no longer get bonus offers (ok by me) and they've locked my comp points. The casimo rep wont respond to this issue but I dont care because Ive given this dodgy mob the flick.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I've had the same problems with this casino group (High Noon) but got blasted last time I raised the issue here. So i fully appreciate kumbha67's concerns.

I only got paid after raising my complaint on this forum. Then I had to PM the casino rep to get paid the 2nd tranche of my winnings - after waiting a week for my withdrawal to be processed on top of the normal 1 week waiting period between withdrawals. All up i won about $7k from memory off the $500 slots challenge bonus.

Since then I no longer get bonus offers (ok by me) and they've locked my comp points. The casimo rep wont respond to this issue but I dont care because Ive given this dodgy mob the flick.

Bonus banning after a big win is one thing, but locking your comps and giving you the "talk to the hand" treatment is just NOT ON! They are treating you as though you have defrauded them just by being lucky enough to win $7K off your slots challenge bonus.

The fact that this came right after they seemed to stall your withdrawal suggests that this was no mere coincidence, but that the extra week was a delay while they placed your account under investigation, before reaching their decision to pay you and then more or less lock you out.

Casinos that treat lucky winners like this are going to cause problems for themselves because players will believe that winning is some kind of crime. A well run casin NEVER treats winners this way, instead, they use their stories for marketing purposes to entice other players to come along in the hope of living the same dream.
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
Casinos that treat lucky winners like this are going to cause problems for themselves because players will believe that winning is some kind of crime. A well run casin NEVER treats winners this way, instead, they use their stories for marketing purposes to entice other players to come along in the hope of living the same dream.

Very true, but unfortunately a lot of these online outfits don't seem to understand, that it's from the winners they make their living.
If there are no winners, and if winners are being robbed and otherwise get the treatment, noone want to play with you guys....the sooner you get that, the easier your online life will be.....just ask 32Red.
 

Cleveland

Dormant account
Joined
Jun 15, 2011
Location
Texas
The rep quickly replied and solved the main issue. A large sum of money is being paid. I would think to let the rest of the whining/complaining go. It seems anything short of the casino sending a hooker :eek2: your way with the money in hand, they can't do anything right in some peoples mind.
 

Lucky Loser

Senior Member
Joined
Jan 4, 2010
Location
Planet Earth
The rep quickly replied and solved the main issue. A large sum of money is being paid. I would think to let the rest of the whining/complaining go. It seems anything short of the casino sending a hooker :eek2: your way with the money in hand, they can't do anything right in some peoples mind.

Some of us expect certain standards to be met by accredited casinos.

Its poor form if the only way to get paid is to send a private message to the nominated CM rep or otherwise put pressue on the casino by writing negative posts.

Voicing genuine feedback about late or non payment by casinos is certainly not whining in my book.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Hello

Thank you for that. I got paid $4000 now. That's good news. See, the reason why the money were in playable balance is that the withdrawal has been declined few times, so after that i decided to complain instead of getting denied again and again.

Once I get paid in full I let you know, but I am still not happy, since they took retroactively deposit fees.

Regards

This is the problem with CWC casinos. Cashouts keep getting declined especially for new players at this group. Sometimes the accounting people get mixed up with the need for docs as one might be verified with another casino within the group but somehow they think the player isnt verified at all. The trouble with CWC is they dont specify the reasons for the decline in their email which makes it pretty confusing. I am somewhat disappointed with CWC's reply as it seems to indicate the op is stupid ie not even submittibg a w/d request. The solution is not to pm the rep but rather a proactive stance from CWC to inform the player as to why the w/d has been declined and what he/she should next do to enhance a smooth w/d. Much as I hate Inetbet this is one area they do excel in. Once they decline a w/d they send you an email outlining the reasons for it and the steps you should then take. C'mon CWC you are better than this. Communicate better with your clients and dont put the blame on them.
 
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