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Resolved clubworldcasino processing cost $1311

Discussion in 'Casino Complaints - Non-Bonus Issues' started by tomasi, Feb 9, 2010.

    Feb 9, 2010
  1. tomasi

    tomasi Dormant account PABaccred

    Occupation:
    finance
    Location:
    Turkey
    hi i made lots of succesfull deposits and withdrawals to clubworldcasino,last time i requested a withdrawal of 2000$,after waiting 10 days they declined it and took 1311$ as a processing cost,and put 689$ to my account back.i asked help from their support and they told me its a standart procedure.
    does anyone paid aprocessing cost like this?if dont please help me
     
    Last edited by a moderator: Feb 12, 2010
  2. Feb 9, 2010
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I dont really understand. How could a processing cost be incurred when the remaining balance is placed back into your account. Maybe a full disclosure of the facts is needed.
     
  4. Feb 9, 2010
  5. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Tomasi,

    When players win and cashout such a huge amount of money as you have done we do deduct the processing costs from the payment.

    This is covered in our terms and conditions, and it is only a tiny proportion of winnings that you have been paid.

    Kind Regards
    Tom
     
  6. Feb 9, 2010
  7. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    In this case it would be 65.55% :eek: withdrawlcosts, I would not call that 'tiny'..
    :confused::confused:
    There must be some kind of misunderstanding somewhere..
     
  8. Feb 9, 2010
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This makes it even more confusing. The processing fee should either be a flat sum eg $50 or a % say 3% of total withdrawal amount. The amount stated is neither. Furthermore, why is the balance placed back into the account.

    I am surprised, given the facts stated by the Op, that Tom still chose to make a sweeping statement instead of giving more details. If the processing cost really is $1311 then the processing company is surely in for a windfall or do they share the spoils with CWC. If the amounts stated by the OP are incorrect just say so.
     
    1 person likes this.
  10. Feb 9, 2010
  11. rockydyke

    rockydyke Experienced Member

    Occupation:
    electronics
    Location:
    florida
    That's OUTRAGEOUS....and to think I bitched about a $40 fee with a $4000 withdrawal.
     
  12. Feb 9, 2010
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    You should be ashamed of yourself.:lolup:
     
  14. Feb 9, 2010
  15. maphesto

    maphesto Dormant account

    Location:
    Sweden
    I wonder how you can be on the accredited list?

    I don`t want you to mention how much money this player has won, but even if it is 1 000 000 $ that fee is too much.

    Even if the T&C say so.

    I think you have to change your T&C and pay those money back. :mad:
     
  16. Feb 9, 2010
  17. tomasi

    tomasi Dormant account PABaccred

    Occupation:
    finance
    Location:
    Turkey
    clubworldcasino processing cost 1311$

    i made about 6000$ deposit and took about 20000$ withdrawal in 8 months,they have never took processing cost from the deposits and withdrawals.last time they took 1311$ for the whole amount i think,is this acceptable? i dont know so i asked help
     
  18. Feb 9, 2010
  19. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    If, and I repeat " IF " those are the real numbers than you are in the positive for about 14000....so you paid in fees circa 9.5% of your total past and present withdrawals.!!!
    Is this normal?
    I dont think so....:confused:
     
  20. Feb 9, 2010
  21. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    No comment on the rights or wrongs of this term, but to answer the question ios this "normal", that 9.5% is about spot on for Quicktender withdrawals and one would imagine this is similar to other processors. If I remember right, they charge the casinos 4.5% on deposits and 5% on cashouts.
     
    1 person likes this.
  22. Feb 9, 2010
  23. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Obviously the detail I can post about any player's account in a public forum is limited, but suffice to say the amount paid to the player was significantly more than $2,000 and the amount deducted was the % fee it cost us to make the payment.

    There is no balance in the player's account as he has been paid in full.

    Kind Regards
    Tom
     
  24. Feb 9, 2010
  25. tomasi

    tomasi Dormant account PABaccred

    Occupation:
    finance
    Location:
    Turkey
    i havent been paid in full,you paid $680 an hour ago and took 1311$.and also i gave the real amounts above,you paid me about 20000$ in 8 months
     
  26. Feb 9, 2010
  27. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    Agree but the players still have to pay an additional % to withdraw from the e-wallett tho.
    I dont recall ever paying fees to the casino for a withdraw....maybe its just me.:cool:
    Possibly is because of the country where the OP lives??
     
  28. Feb 9, 2010
  29. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    Did you ask why they took that specific amount?
    What was the answer?
     
  30. Feb 9, 2010
  31. maphesto

    maphesto Dormant account

    Location:
    Sweden
    Was that fee on this payment only or did you find out recently that this player had cost you more than other players?

    In my mind I think that the payments the player has received earlier is wrong to count afterwords.

    It seems to be the case that you have now count al his deposits and withdrawals and deducted all that amount from his recent payment.

    Even if it is in the T&C it`s wrong to do that.

    If I have misunderstood I apologize!
     
  32. Feb 9, 2010
  33. tomasi

    tomasi Dormant account PABaccred

    Occupation:
    finance
    Location:
    Turkey
    they say its a processing cost of all my deposits and withdrawals that i have made before.and i used ecocard for all of them
     
  34. Feb 9, 2010
  35. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    My sportsbook charges me for withdrawals by ecocard and it's a flat 3%.
     
  36. Feb 9, 2010
  37. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Not the first time that ClubWorld has invoked this particular term. The last time was at Aladdin's Gold...only in that case, the player "claimed" that they were still down 8K, even after winning a substantial amount.

    The player was advised to PAB, and the thread was never followed up on. Now I'm sort of curious what the outcome was. Did they PAB, and were they successful in recovering these fees?

    I'm sorry, but this is just plain wrong. Win too much...and be "retroactively" charged for all previous transactions? Terms or no terms...it's a bullshit rule. JMO of course.

    http://www.casinomeister.com/forums...-accumulating-large-fees-your-withdrawal.html

    Tomasi, I think you need to PAB, and stop posting about it. BUT...I sure would like to know the outcome once it's all over. This is not the standard I personally expect an accredited casino to adhere to. Again, JMO.
     
    3 people like this.
  38. Feb 9, 2010
  39. Balky

    Balky Senior Member

    Occupation:
    Translator
    Location:
    Croatia
    I play in various casinos online since several years - using moneybookers and checks for cashouts - and I was never charged any cashout fee. If this becomes a common practice, then I cant figure how people can play online fighting the house edge plus covering the transaction fees when they are lucky enough to win. Regarding the fact that transfers from ewallets to a bank account are connected with additional expenses, I would say this is not acceptable from the players point of view.

    Cheers Balky
     

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