Resolved clubworldcasino processing cost $1311

tomasi

Dormant account
PABaccred
Joined
Feb 9, 2010
Location
Turkey
hi i made lots of succesfull deposits and withdrawals to clubworldcasino,last time i requested a withdrawal of 2000$,after waiting 10 days they declined it and took 1311$ as a processing cost,and put 689$ to my account back.i asked help from their support and they told me its a standart procedure.
does anyone paid aprocessing cost like this?if dont please help me
 
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chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I dont really understand. How could a processing cost be incurred when the remaining balance is placed back into your account. Maybe a full disclosure of the facts is needed.
 

clubworld

Rogue casino operator
Joined
Sep 20, 2006
Location
UK
Hi Tomasi,

When players win and cashout such a huge amount of money as you have done we do deduct the processing costs from the payment.

This is covered in our terms and conditions, and it is only a tiny proportion of winnings that you have been paid.

Kind Regards
Tom
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
Hi Tomasi,

When players win and cashout such a huge amount of money as you have done we do deduct the processing costs from the payment.

This is covered in our terms and conditions, and it is only a tiny proportion of winnings that you have been paid.

Kind Regards
Tom

In this case it would be 65.55% :eek: withdrawlcosts, I would not call that 'tiny'..
:confused::confused:
There must be some kind of misunderstanding somewhere..
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Hi Tomasi,

When players win and cashout such a huge amount of money as you have done we do deduct the processing costs from the payment.

This is covered in our terms and conditions, and it is only a tiny proportion of winnings that you have been paid.

Kind Regards
Tom

This makes it even more confusing. The processing fee should either be a flat sum eg $50 or a % say 3% of total withdrawal amount. The amount stated is neither. Furthermore, why is the balance placed back into the account.

I am surprised, given the facts stated by the Op, that Tom still chose to make a sweeping statement instead of giving more details. If the processing cost really is $1311 then the processing company is surely in for a windfall or do they share the spoils with CWC. If the amounts stated by the OP are incorrect just say so.
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
Hi Tomasi,

When players win and cashout such a huge amount of money as you have done we do deduct the processing costs from the payment.

This is covered in our terms and conditions, and it is only a tiny proportion of winnings that you have been paid.

Kind Regards
Tom

I wonder how you can be on the accredited list?

I don`t want you to mention how much money this player has won, but even if it is 1 000 000 $ that fee is too much.

Even if the T&C say so.

I think you have to change your T&C and pay those money back. :mad:
 

tomasi

Dormant account
PABaccred
Joined
Feb 9, 2010
Location
Turkey
clubworldcasino processing cost 1311$

i made about 6000$ deposit and took about 20000$ withdrawal in 8 months,they have never took processing cost from the deposits and withdrawals.last time they took 1311$ for the whole amount i think,is this acceptable? i dont know so i asked help
 

kakata

Banned User - hyper flamming
PABaccred
PABnonaccred
PABnoaccred
Joined
Dec 2, 2006
Location
miami fl
If, and I repeat " IF " those are the real numbers than you are in the positive for about 14000....so you paid in fees circa 9.5% of your total past and present withdrawals.!!!
Is this normal?
I dont think so....:confused:
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
so you paid in fees circa 9.5% of your total withdrawals.!!! Is this normal?

No comment on the rights or wrongs of this term, but to answer the question ios this "normal", that 9.5% is about spot on for Quicktender withdrawals and one would imagine this is similar to other processors. If I remember right, they charge the casinos 4.5% on deposits and 5% on cashouts.
 

clubworld

Rogue casino operator
Joined
Sep 20, 2006
Location
UK
Obviously the detail I can post about any player's account in a public forum is limited, but suffice to say the amount paid to the player was significantly more than $2,000 and the amount deducted was the % fee it cost us to make the payment.

There is no balance in the player's account as he has been paid in full.

Kind Regards
Tom
 

tomasi

Dormant account
PABaccred
Joined
Feb 9, 2010
Location
Turkey
Obviously the detail I can post about any player's account in a public forum is limited, but suffice to say the amount paid to the player was significantly more than $2,000 and the amount deducted was the % fee it cost us to make the payment.

There is no balance in the player's account as he has been paid in full.

Kind Regards
Tom

i havent been paid in full,you paid $680 an hour ago and took 1311$.and also i gave the real amounts above,you paid me about 20000$ in 8 months
 

kakata

Banned User - hyper flamming
PABaccred
PABnonaccred
PABnoaccred
Joined
Dec 2, 2006
Location
miami fl
No comment on the rights or wrongs of this term, but to answer the question ios this "normal", that 9.5% is about spot on for Quicktender withdrawals and one would imagine this is similar to other processors. If I remember right, they charge the casinos 4.5% on deposits and 5% on cashouts.

Agree but the players still have to pay an additional % to withdraw from the e-wallett tho.
I dont recall ever paying fees to the casino for a withdraw....maybe its just me.:cool:
Possibly is because of the country where the OP lives??
 

kakata

Banned User - hyper flamming
PABaccred
PABnonaccred
PABnoaccred
Joined
Dec 2, 2006
Location
miami fl
i havent been paid in full,you paid $680 an hour ago and took 1311$.and also i gave the real amounts above,you paid me about 20000$ in 8 months

Did you ask why they took that specific amount?
What was the answer?
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
the amount deducted was the % fee it cost us to make the payment.

Was that fee on this payment only or did you find out recently that this player had cost you more than other players?

In my mind I think that the payments the player has received earlier is wrong to count afterwords.

It seems to be the case that you have now count al his deposits and withdrawals and deducted all that amount from his recent payment.

Even if it is in the T&C it`s wrong to do that.

If I have misunderstood I apologize!
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Not the first time that ClubWorld has invoked this particular term. The last time was at Aladdin's Gold...only in that case, the player "claimed" that they were still down 8K, even after winning a substantial amount.

The player was advised to PAB, and the thread was never followed up on. Now I'm sort of curious what the outcome was. Did they PAB, and were they successful in recovering these fees?

I'm sorry, but this is just plain wrong. Win too much...and be "retroactively" charged for all previous transactions? Terms or no terms...it's a bullshit rule. JMO of course.

http://www.casinomeister.com/forums...-accumulating-large-fees-your-withdrawal.html

Tomasi, I think you need to PAB, and stop posting about it. BUT...I sure would like to know the outcome once it's all over. This is not the standard I personally expect an accredited casino to adhere to. Again, JMO.
 

Balky

Senior Member
Joined
Aug 25, 2007
Location
Croatia
I play in various casinos online since several years - using moneybookers and checks for cashouts - and I was never charged any cashout fee. If this becomes a common practice, then I cant figure how people can play online fighting the house edge plus covering the transaction fees when they are lucky enough to win. Regarding the fact that transfers from ewallets to a bank account are connected with additional expenses, I would say this is not acceptable from the players point of view.

Cheers Balky
 
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