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Non-Bonus Complaint Euromoon Casino Non Payment of winnings

Discussion in 'Casino Complaints - Non-Bonus Issues' started by beaker654, Jul 3, 2015.

    Jul 3, 2015
  1. beaker654

    beaker654 Dormant account

    Occupation:
    security
    Location:
    uk
    Dear Sir / Madam, I am writing to you today in relation to the above casino which operates under the above licence issued by the government of Curacao.

    I registered with this casino on the 19th June 2015. I thereafter deposited a large sum of money and did not accept any bonuses offered by the casino.*

    After hours of play I made a withdrawal request of 2300 euro. I thereafter sent in my documents as per supports request. These verification documents were confirmed and I received an email stating that my request had been approved.*

    After a number of days I had failed to hear anything else regarding the withdrawal. I subsequently contacted support and was informed that the matter was in hand and that it would be paid in the next couple of days. I subsequently waited but again nothing.*

    On contacting support I was again informed that it would be paid later that day. Due to this I deposited another large sum of money, and again had a bit of luck and requested a second withdrawal of a further 2700 euro.*

    On Monday the 29th June I had again heard nothing so contacted support, I was again given false information such as, the finance department have told us your payment will be with you today, as you can imagine it never arrived. This carry on has continued back and forth for the past 2 weeks and despite this I have never received any of my winnings from this casino.*

    I have lots of email evidence from support with the lies that are being told. I have been told on these emails things such as, "keep playing and active so I can help you with your withdrawal request" & "if you half your withdrawal request I can get things moving faster for you" or "if you deposit again it will give me more evidence to help me when dealing with your case with the head honchos".*

    I also have an email from this evening telling me that I should cancel my withdrawal request for 2700 euro if I want my initial withdrawal for 2300 euro to be paid.*

    This is nothing short of corrupt practise. I have deposited close to £2000 in in 2 weeks, I was fortunate enough to win without accepting any bonuses and now I am being fobbed off by the casino and told to cancel withdrawals if I want my money.*

    This is nothing short of unacceptable as I am sure you will agree, as I said I have lots of evidence to support my complaint.*
    I would like to add that I am an average working man who enjoys playing online casinos, I trust casinos licensed in Curacao and feel it is ashame that some casinos let the name down. I am however hopeful that you can contact the relevant license holder on my behalf and have the problem resolved. If you require any further information please feel free to contact me.*

    I am now sitting at 2 weeks after my withdrawal request, I currently have 2300euro withdrawal that has been approved but not paid and a pending one for 2700euro which is still waiting to be approved, however the email from support is telling me to cancel that in order to have my initial one paid despite the casino allowing withdrawals of up to 5000 euro in each 30 day period.

    I really hope you can help me with this.

    Many thanks in advance.
     
  2. Jul 3, 2015
  3. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    Gotta wonder that after the first withdrawals stalling you made further deposits :what: . All you can do is pray that you will be paid sometimes
     
  4. Jul 3, 2015
  5. beaker654

    beaker654 Dormant account

    Occupation:
    security
    Location:
    uk
    Tell me about it, stupid or what. I trusted the casino. It's reviewed well on reputable reviews sites and the customer support seem genuine. I'm just praying that they will come good and it's all been an administration error!
     
  6. Jul 3, 2015
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Never heard of this casino before, though I HAVE heard of the affiliate program behind it (AffPower).
    They have 2 sister casinos, who have had dishonourable mention on the forum:
    Osiris: http://www.casinomeister.com/forums/showthread.php?t=65498
    Cosmik: http://www.casinomeister.com/forums/showthread.php?t=58681

    The Euromoon website doesn't LOOK dodgy - but that doesn't really mean anything in the end.

    I think 2 weeks is more than long enough to wait, and suggest you Pitch-A-Bitch:
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    KK
     
    1 person likes this.

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