Euro Palace Casino Review

Overview

Euro Palace was purchased by the Fortune Lounge group some years ago. Since then, they have kept a relatively low profile.

Powered by the download version of Microgaming, they are licensed in Malta and by the KGC. They have a load of deposit and withdrawal methods. Withdrawals are relatively slow – up to two days.

The Fortune Lounge group has a history at Casinomeister, at one time an excellent award-winning group. Still, as the years passed – they lost interest in being a part of Casinomeister. This, of course, is a crying shame since their previous managers worked very hard in maintaining their accreditation.

So here they are in the Grey Zone. Euro Palace will not respond to any complaints in our forum – you’ll need to take these to eCOGRA for any proper resolution.

Still, the site is running – and they’re a decent option for players looking for a Microgaming-powered casino. Learn more about the site in this Euro Palace Casino review.

Bonuses and Promotions

New players at Euro Palace Casino will enjoy weekly promotions, a main welcome bonus and a generous VIP and Rewards program. Below, we’ll take a look at what these are.

Welcome Bonus

The main welcome bonus at Euro Palace Casino is really generous, and you’ll get a bonus on your first deposit, second deposit and third deposit. Here’s how it works:

• When you make your first deposit, you will receive a 100% deposit match bonus of up to $200.
• When you make your second deposit, you will receive a 100% deposit match of up to $200.
• When you make your third deposit, you will receive a 100% deposit match of up to $200.

The welcome bonus at the online casino is available to all new players, provided they are from an eligible country and don’t use an excluded payment method.

How much do you need to deposit? $10 – which means this is a bonus that virtually all players can afford. We like how it’s a 100% match bonus on all three bonuses, too; many sites offer just a 50% match bonus on subsequent deposits, and the minimum deposit, $10, makes things even better.

The wagering requirement restrictions of all of the bonuses are 70X, so pretty high, especially when compared against those players can find at other casinos. The deposit bonus also has other terms and conditions, details of which can be found on Euro Palace’s website.

No-Deposit & Free Spins Offers

In the past, Euro Palace offered 100 free spins to new players; this 100 free spins bonus, however, doesn’t appear to be available to players any more. Many online casinos have removed no-deposit-required bonuses due to decreased profit margins, so it’s hardly surprising.

If and when this changes, we’ll update this review of the casino, Euro Palace, accordingly.

VIP and Loyalty Programs

All players at Euro Palace Casino are automatically enrolled on the site’s rewards program. This sees you earning 1 point every time you place a wager (the more you bet, the more points you earn.)

You can then redeem these points for a loyalty bonus once you’ve accumulated enough of them – and, like many casinos, players earn 1 point from the moment they start playing!

There’s also a VIP program offered at Euro Palace. Euro Palace, however, doesn’t offer much information, stating that it’s invitation-only. They do, however, state that being a VIP entitles you to join exclusive giveaways, special bonus offers and access to a dedicated VIP support agent.

Banking and Payment Options

Like most online casinos, Euro Palace Casino offers a variety of real money deposit methods to allow you to fund your account as easily and quickly as possible. While the banking options available can differ depending on your country, the site accepts both debit and credit cards and EWallets – so you should find banking options to suit you.

You’ll make deposits and withdrawals using VISA, MasterCard, Maestro, Skrill, Neteller, Bank Wire, Bank Transfer, Interac, ecoPayz and Paysafecard. All deposits are credited to your account instantly, except for bank wires which can take up to 48 hours.

The min deposit for most payment methods is just $10, too, ensuring that players can fund their account without having to spend more than they’re comfortable with.

Withdrawal Speed

Euro Palace Casino aims to process all withdrawals within 48 hours of a player making a withdrawal request. Once they’ve processed your cashout, the time it takes to reach your account depends on which withdrawal method you used.

The casino doesn’t process weekend cashouts, and you can reverse withdrawals for the first 24 hours. Unfortunately, there isn’t a lock withdrawal function available – something we like to see that helps players stay safe, secure and in control of their funds.

Website Experience and Features

Desktop and Mobile Gaming

Euro Palace is one of the few casinos that offers a downloadable Microgaming software client for players to use. However, unlike 10 years ago, there’s no real downside to using downloadable software anymore. This is because games are now built using HTML5; older, Flash-based games ran faster on software clients.

Today, however, there’s really no difference – so there’s no speed benefit to playing games through the downloadable client, although it’s something some players may still prefer.

When testing out the casino’s website, we found it fairly basic – but, generally speaking, it’s easy-to-use, easy-to-navigate. While the user interface could do with some work, it’s fairly user-friendly.

You can also play at Euro Palace’s online site from your mobile device. The mobile casino offers virtually all of the same games as the desktop site – and, like most online casinos we review, the mobile casino doesn’t require any apps.

Head to Euro Palace from your mobile device’s internet browser, and you’ll be automatically redirected to a mobile-optimized version of the online site. Finding the games through the mobile casino is easy – and, as we mentioned, there are tons of games to choose from, so you shouldn’t have any issues finding the games you’re looking for.

KYC

When it comes to the site’s KYC (Know Your Customer) procedure, Euro Palace operates in terms of the conditions set out by their regulator, the Malta Gaming Authority. Here’s what they say about it:

“We have the right to verify the account information at any time and suspend the account pending adequate verification. You are asked to keep Your registration details up to date. If You change Your address, email, phone number or any other contact or personal information, please contact customer support to update your account information.”

Once you submit your documents, the site aims to verify them within 24 hours.

Responsible Gaming

Like all reputable casinos, Euro Palace responsible for gambling seriously, stating:

“Euro Palace is committed to being the very best online entertainment group in the world. This means doing everything possible to give our players an enjoyable, responsible and safe gaming experience. Euro Palace fully supports responsible gaming and ensure that you continue to enjoy the safe and manageable play.”

They allow you to set many limits, including deposit and session time limits. However, we weren’t able to determine whether you’re able to set these limits yourself, so, likely, you can only do so by contacting the customer support team directly.

About the Team and History

Euro Palace was first launched in 2010, and it was originally operated by a company called Digimedia. In 2018, their management team merged into the Buffalo Partners Group.

The casino is licensed by the Malta Gaming Authority and accepts from all around the world. From day one, they’ve been a Microgaming casino – and this remains true today, although they do offer Evolution Gaming’s games in their live gaming casino.

Complaints and Track Record

While Euro Palace used to have a solid track record, once their management team changed, they’ve become unresponsive – and no longer engage with us here at Casinomeister.

What’s more, they have been found to work with shady affiliates, details of which can be found in this thread on the forum.

However, due to their strong licensing, despite their reluctance to talk to us, they’re not necessarily a bad casino to play at – they’re just a bit “meh”, and we wouldn’t go out of our way to recommend them to players. Their bonuses are good, though!

Customer Support

Live chat is the primary method of getting in touch with the customer support team at Euro Palace – and while it’s a pretty dated live chat system, it does work. The live chat customer support team agents are happy to take questions, be it bonus questions, bonus issues, game problems or general enquiries.

The site also offers phone and email support, and there’s several toll-free phone numbers which can be used to reach the casino’s customer support team.

Deposit & Withdrawal

Providers

As part of writing this Euro Palace review, we wanted to look at what games the online casino offered and the selection of games. As with virtually all online casinos, Euro Palace Casino provides players with a varied selection of titles.

However, Euro Palace Casino is a Microgaming-powered casino, so the only games you’ll find are those made by the software provider. However, there is one exception to this, and that’s in their live gaming area. We’ll talk more about this shortly.

Slots

Players at Euro Palace Casino will find a huge selection of Microgaming’s video slots to enjoy. Players can choose from some of the game developer’s newer releases – games largely outsourced to smaller studios – along with their older, classic titles.

For example, players will find themselves able to enjoy the Dark Knight Rises – one of Microgaming’s most popular releases in history. Players from all corners of the globe play this iconic slot – around the clock – and with win-potential combined with a fantastic theme make for exciting gameplay. It’s one of the software provider’s best slots, in our opinion.

Another great slot from Microgaming that you’ll find at Euro Palace Casino is Tomb Raider. Following the adventures of Lara Croft, Microgaming’s slot, based on the Hollywood movies, offers plenty of action – coupled with fantastic win-potential, too.

Of course, other iconic Microgaming slot games can be found at Euro Palace Casino, including Immortal Romance, Thunderstruck II, Avalon II and Dragonz.

There are hundreds of slots on offer at Euro Palace Casino. All slots can be played in instant play. You can also try out the slots in demo play – which allows you to play the slots without risking real money. Sorting through the slots is easy, too, so finding the right slots to play is simple and straightforward.

Live Casino

No online casino would be complete without a selection of live dealer games. However, when Microgaming pulled out of the live dealer casino market, Euro Palace Casino was left with a problem.

To fill the gap – and ensure that players were able to continue playing in a live casino – they teamed up with industry-leader Evolution Gaming. They’re the world’s biggest game developer in the live dealer games niche, and they offer the best selection of live games by far.

At Euro Palace Casino, you’ll find several Evolution’s games, including classics like Live Blackjack and Roulette, Caribbean Stud pokers, Party Table Blackjack and more modern game show variations like Dream Catcher and Crazy Time.

Blackjack, Roulette In Plenty…

Whether you’re looking to play Classic Blackjack or more modern variations of the game, Euro Palace Casino boasts an impressive selection of Blackjack titles to choose from.

For example, you’ll find yourself able to play Classic Blackjack, European Gold Blackjack, Premium High Streak Blackjack, Atlantic City Gold Blackjack and Vegas Downtown Blackjack.

When it comes to Roulette, you’ll find many variations to play at Euro Palace Casino. For example, the online casino allows you to enjoy American Roulette, French Roulette, Multi-Wheel Roulette, European Roulette, New Version Roulette and European Roulette V2.

All of the table games can be found, fittingly, under the “Table Games” tab.

Table Games and Video Poker

Euro Palace Casino doesn’t just offer the classics like Blackjack, Roulette and live games – they also offer a wide variety of other instant play games. Craps, Baccarat, Scratch Cards and Poker games… you’ll find them all available at Euro Palace Casino, and there’s even a great selection of Video Poker machines for you to enjoy!

For example, when it comes to Video Poker, Euro Palace Casino allows you to enjoy a huge selection of machines. This includes All Aces, Jacks or Better, All American Poker, Double Bonus, Deuces and Joker, Bonus Poker Deluxe, Deuces Wild and Louisiana Double.

The Video Poker offering is fantastic – and you’ll find almost all of Microgaming’s real money poker games to try out at Euro Palace Casino.

When it comes to other casino table games, Euro Palace Casino has a decent selection on offer too. Some examples of these include Craps, 3 Card Poker, Pai Gow, Sic Bo, Crown and Anchor, Cyberstud Poker and Three Wheeler.

Under the “Variety” tab, you’ll also find a selection of other real money games; enjoy titles like Max Damage Arcade Game, Bingo Bonanza, Mumbai Magic, Whack-a-Jackpot, Granny Prix, Multi-Player Mermaid’s Millions and Multi-Player ISIS.

Progressive Jackpots

Euro Palace Casino offers a great selection of slot games and progressive games – and when it comes to their progressives, they offer all the classics from Microgaming.

Of course, the most popular jackpot slot offered by Euro Palace Casino is Mega Moolah – and this iconic video slot from Microgaming holds the current World Record for the highest payout in history – topping over $20 million!

You’ll be able to play Mega Moolah at Euro Palace Casino from just a few cents per spin, and if you’re lucky enough to trigger the bonus round, you could be the next winner of the jackpot, which, at the time of writing, stands at a whopping $15 million!

Many Microgaming’s other jackpot slots and games can be found at Euro Palace Casino, including Major Millions, Cash Splash, Treasure Nile, Moolah ISIS, Tunzamunni, Fruit Fiesta, Lotsaloot and King Cashalot.

Euro Palace Software Providers

General Information