Bitcoin Games Review

Customer Support

When it comes to Bitcoin casinos, one of the things almost all of them seem to get ‘right’ is their customer support portals. For some reason, Bitcoin casinos are able to offer much more reliable and versatile customer support facilities than their non-crypto counterparts (as a stereotype), and the same rings true for Bitcoin Games Casino.

Bitcoin Games Casino offers customer support 24 hours a day, 7 days a week, and there’s three main ways that you can reach the team. The first way is through email; you can send an email directly to Bitcoin Games Casino or fill out the online help form, available on their website.

While the team aims to respond to emails within 24 hours, we wouldn’t recommend it for the vast majority of inquiries due to the fact that responses can sometimes take longer.

While writing this casino review, we were happy to see that Bitcoin Games Casino offers live chat as a support method. Live chat is a fantastic way of speaking to the team in real-time, and once starting a live chat conversation you’ll be connected with a member of the support team right away. You can then talk through your problem or question in real-time.

We also found that Bitcoin Games Casino offers support via their Social Media channels. However, they’re not able to discuss account-specific issues in most cases and you will be asked to send an email to the support team instead.

KYC

It’s important to point out that all players should have KYC (Know Your Customer) documents at hand. This should include a copy of your photo ID, a document that can prove your address or residency, and also any bank statements to prove that the funding you are using for the casino is yours to use. When in doubt, please contact the casino support to find out what they need. It’s a good thing to get that out of the way so that any withdrawals you might have are not needlessly delayed.

Also, Bitcoin Games Casino does have the right to request a KYC check – especially when fraud is expected – but it seems very rare that these requests are actually carried out, and the fact that the site doesn’t offer any conventional welcome bonus means there’s very little risk on the casino’s end, financially.

Website Experience and Features

Desktop and Mobile Gaming

On the whole, we’re fairly impressed with the platform that Bitcoin Games Casino has put together. While the website itself isn’t the most modern we’ve ever come across, it does what it’s supposed to do, and finding your way around is fairly straightforward thanks to the navigation menu found in the top right-hand-corner of the screen.

Our main complaint would be the fact that the informative/non-game pages are pretty basic, and don’t look like the rest of the site. This, however, is nothing more than a visual complaint, and doesn’t affect the actual usability of the casino in any way.

Like most Bitcoin casinos, Bitcoin.com Games is also available as a mobile casino, and you’ll be able to play all of the online casinos casino games, video poker machines and crypto games from the mobile casino.

Accessing the mobile casino is simple, and all you need to do is load up your internet browser on your mobile device and head to Bitcoin.com Games; you’ll then be redirected to a mobile-optimized version of the casino where you can login or create an account.

When testing the site, the mobile casino was fast, easy-to-use and easy-to-navigate, and we don’t have any major complaints aside from the visual gripe we mentioned earlier.

Provably Fair Games

One of the major selling points at Bitcoin Games Casino is the fact that many of their games are, what’s known as Provably Fair. What this means is that the cards you’re dealt, the results of a spin – or the positions the slot reels stop on – are truly random each and every spin.

What’s more, Bitcoin Games Casino allows you to actually check the randomness of their games for yourself – and here’s what they say about it:

“Open any of our games and click on the icon at the bottom of the gameplay window (see picture).

A pop-up will appear and there are two units:

• Custom Client Seed
• Hash of Server’s Next Seed

Custom Client Seed is an input field where you can enter any number or letters (no spaces) you wish.

Hash of Server’s Next Seed is the hash of an undisclosed seed that the server currently holds. This hash is an identifier of the Server Seed you can use to verify each game later on.

Now, enter any Custom Client Seed that you want (excluding spaces), copy the Hash of the server’s next seed in a text file and close the window.

Hit the Spin button on the game, then click on the gear icon again. Now you will see the details of the last game you played, as well as an input field for Custom Client Seed and Hash of Server’s Next Seed.

Under the Last Game, you will be able to view your Custom Client Seed you entered in Step 1, along with the Server Seed which was previously undisclosed. Save this “Last Game Server Seed” in a text file.

Click on the Verify button and you will be taken to a Verify Game pop-up window. Here, enter the Custom Client Seed from Step 1, the Server Seed from Step 2 and click on Validate.

Once you Validate the Client Seed and the Server Seed, you will be able to see the Server Seed Hash that was used as an identifier in the first step, along with the Reel numbers which you can cross-check in the information pop-up that appears when you click on the little ‘i’ icon next to the ‘Auto’ button under the gameplay window.

You can Verify this on any number of games you want, with any number of Client Seed variations – you will find that upon verification, the result from the Client Seed and the Server Seed is always the Hash that is displayed before the game is played.”

As a player, you always have the chance to change the Client Seed as well as the Hash of the server’s next seed – and the online casino can’t even see the seed. This ensures that every single game played is unique, and truly provably fair.

Brand games

Providers

When it comes to game selection, Bitcoin.com Games may not offer the largest number of titles – nor the largest selection of software providers – but, unlike some Bitcoin casinos, they do feature some developers which typically are only seen at larger, non-crypto sites.

At the time of writing, some of the software providers you’ll find at Bitcoin.com Games includes Playson, Amatic, Ezugi, Vivo Gaming, Endorphina, Evolution Gaming, BGaming, Belatra Games, Pragmatic Play and Wazdan.

Slots Games

Like most online casinos, Bitcoin.com Games offers slot games as their primary ‘game type’, and you’ll find yourself able to play – and enjoy – a few hundred titles from the software providers we just looked at.

Once you’re logged into the Bitcoin casino you’ll be able to head to the ‘Slots’ tab to see the full breakdown of titles on offer. We like the fact that Bitcoin.com Games allows you to search for games directly by name, and there’s also the option to sort by exclusive and favourites, too.

At the time of writing, some of the most popular slot games at Bitcoin.com Games included 9 Lions, Peaky Blinders, 777 Burning Wilds, Wild Wild Riches Free Spins, Return of the Dead, Zombies, 5 Lions Dance and Great Book of Magic Delue.

Live Casino

Like many online casinos, Bitcoin.com Games has chosen Evolution Gaming to be its provider of live dealer games, and this ensures you’re able to play the best quality live casino games right from the comfort of your home.

Evolution Gaming is, by far, the world’s leading developer of live dealer games, and they offer everything from conventional classics, like Roulette and Blackjack, to more unusual titles like Crazy Time, Football Studio Live and Monopoly Live.

One of the things we really like about Evolution Gaming is that they offer tables with a wide variety of betting limits too, so you don’t have to worry too much about breaking the bank in order to play their games.

All of the live dealer games at the Bitcoin Casino can be found under the ‘live games’ tab on the main game navigation menu and from the website’s footer area.

Table Games and Video Poker

When it comes to casino games, Bitcoin.com Games focuses on three main types; Blackjack, Roulette and Craps. All of these casino games are provably fair variations, and there’s just one type of each. The Roulette, for example, is Progressive Roulette – awarding a whopping payout of 35,000 credits for rolling three 0’s in a row.

You’ll find all of the casino games linked directly in the website’s footer area, although it’s also possible to access the various casino games from the main game navigation menu.

Bitcoin.com Games offers just one variation of Video Poker, and it’s a provably fair version of the game. If you’d like to learn more about what provably fair gaming is, check out our ‘Provably Fair’ section a little later on in this review.

We like the fact that the online casino allows you to try out the provably fair Video Poker in demo/free-play mode, so there’s no need to risk any of your own money, and when playing for real you’ll be able to enjoy a wide variety of stake options.

Progressive Jackpots

Head to virtually any online casino today and you’ll find an abundance of progressive jackpot games. Bitcoin casinos have, for many years, managed to offer their players a wide variety of these progressive jackpot games – and Bitcoin.com Games is no exception.

All of the progressive jackpot games at Bitcoin.com Games can be found under the ‘slots’ tab, where you’ll then notice that they’re sorted into their own category. Like most online casinos, you can view the current jackpot amount before loading up the game, and there’s also a few non-slot jackpots on offer including progressive Video Poker!