Betcoin.ag Review

Used to be Rogue - now they're not

By Alex Smith Nov 18, 2022

Casinomeister's Verdict

Betcoin.ag Casino was first opened in 2013. In the past, they had somewhat of a poor reputation – at one point, finding themselves in the “rogue” pit here at Casinomeister. However, since 2017, they have been under new management AND ownership – and they appear to have upped their game significantly.

Today, Betcoin.ag Casino looks to be a significant operation – and provided they can keep it up – we expect to see them continuing to grow. Find out more about them in this Betcoin.ag Casino review.

Crypto casino with fast payouts

7.4 Our Rating
7.4 Player Rating
Betcoin.ag
2013
Payout speed
starstarstarstarstar
Withdrawal limits
starstarstarstarstar
Customer service
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Software & Games
starstarstarstarempty star
Licensing
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Evolution Gaming, Asia Gaming, Endorphina, Pragmatic Play, FUGASO - Future Gaming Solutions, Gamomat, Microgaming, NetEnt, Nolimit City, Habanero...

First Impression

Like many crypto-focused online casinos, Betcoin.ag Casino looks slick and is easy to use. As we mentioned earlier, the online casino had a bad reputation in the past – but as the site has been under new management and ownership since 2017, they seem to have turned things around.

You’ll find thousands of video slots, casino table games, and live dealer games at the online casino. They offer titles from large game studios like NetEnt, Quickspin, and Microgaming, as well as smaller studios.

Currently, Betcoin.ag Casino accepts Bitcoin, Ethereum, and Litecoin as payment methods. Like many bitcoin online casinos, these are the cryptocurrencies that most use. The casino also offers lightning-fast withdrawals. It’s not uncommon for withdrawals to be processed in just a few minutes!

There are various generous bonuses and promotions – and we’re going to kick off this review by looking at these bonuses.

Pros

  • Generous welcome bonus promotion

  • Fast cashouts

  • Great customer support team

  • Excellent selection of casino games

Cons

  • Curacao-licensed

Bonuses and Promotions

Like all bitcoin casinos, Betcoin.ag Casino offers new players a welcome bonus along with a VIP program, details of which we’ll look at below.

Welcome Offer & Deposit Bonus

The main deposit bonus at Betcoin.ag Casino is split into three parts. On a player’s first deposit, they get a 100% matched deposit bonus of up to 1 BTC and ten free spins. The casino offers a 50% matched deposit bonus of up to 1 BTC and one free spin on the second deposit. The bitcoin casino offers a 25% matched deposit bonus of up to 1 BTC on the third deposit.

Please be aware that you need to manually contact the customer support team to claim any deposit bonuses. Once you’ve made your deposit, open the live chat support option and ask the live chat team to credit your account with the relevant bonus. They will be more than happy to oblige – and the bitcoin casino offers 24/7 support, so you can begin playing anytime!

No-Deposit & Free Spins Offers

Betcoin.ag Casino doesn’t offer any no-deposit bonus or no-deposit free spins bonuses. If the online casino changes this in the future, we’ll update this review accordingly.

VIP and Loyalty Programs

Here’s what Betcoin.ag Casino has to say about their VIP program, where players must collect what are known as status points.

“Betcoin.ag rewards our loyal players with a VIP program that offers many benefits and perks. Our VIP program spans across our entire network, including the Casino, Live Casino, Sportsbook and Poker. Playing any of these contributes to your overall VIP Level.

There are 3 levels in each league. Each level has certain rewards and bonuses as well as each league. Work your way up the levels to maximize your Betcoin.ag experience.

You level up by earning status points. Status points are earned in the Casino, Live Casino and Sportsbook with every bet placed. In the poker room, status points are earned based on rake and tournament fees. The amount of status points earned for each bet varies.

Here are the VIP levels explained. You collect Status points (SP) to rise up in levels. There are 3 levels in each “colour” of the VIP, so for example, there are levels Bronze III, Bronze II and Bronze I. After that comes Silver III and so on.”

Here’s a look at how many points are needed to reach each level:

  • Bronze III – 1+ SP
  • Bronze II – 1,000 SP
  • Bronze I – 2,500 SP
  • Silver III – 5,000 SP
  • Silver II – 10,000 SP
  • Silver I – 20,000 SP
  • Gold III – 40,000 SP
  • Gold II – 60,000 SP
  • Gold I – 80,000 SP
  • Emerald III – 100,000 SP
  • Emerald II – 150,000 SP
  • Emerald I – 200,000 SP
  • Ruby III – 250,000 SP
  • Ruby II – 500,000 SP
  • Ruby I – 750,000 SP
  • Diamond III – 1,000,000 SP
  • Diamond II – 2,500,000 SP
  • Diamond I – 5,000,000 SP
  • Master – 10,000,000 SP

Each time you advance up a new VIP level, you will begin to get more lossback, and this can increase to as much as 6.88%.

BANKING AND PAYMENT METHODS

Currently, Betcoin.ag Casino accepts Bitcoin, Ethereum, and Litecoin as payment methods. Like many bitcoin online casinos, these are the cryptocurrencies that most use – but we were surprised to see Bitcoin Cash not offered. Bitcoin Cash is pretty popular and has lower fees than Bitcoin.

Update: despite Betcoin.ag Casino’s FAQ pages stated that they only accept the above three cryptos. Still, they’ve since added new ones, including Ethereum Classic, DASH, XRP, BSV, and Ethereum – different from Ethereum Classic.

Deposits require Blockchain confirmations before appearing in a player’s account. These confirmations usually take just a couple of minutes – but if the Blockchain is overloaded, it can take a few hours. Deposits and withdrawals are free of charge.

Withdrawal Speed

In the past, Betcoin.ag Casino had a poor reputation when it came to withdrawals. Some of our members claimed they were never paid their winnings, which led to the casino ending up in the “rogue” pit. However, since running under new owners and management, the casino has turned things around – and the slow payouts are a thing of the past.

The casino consistently processes withdrawals within 15 minutes, and there’s a chance your cashouts could be processed even faster than this. The withdrawals at Betcoin.ag Casino is so fast; we’d go as far as saying they offer instant withdrawals.

Responsible Gaming

Unfortunately, the casino doesn’t have a “responsible gambling” link in its footer. We could not find any information about the responsible gambling tools they may or may not offer.

Customer Support

While writing this Betcoin.ag Casino review, we wanted to look at the customer support facilities. Why? Because when writing any Bitcoin casino review, we want to ensure we’re giving our readers the most up-to-date and unbiased information possible.

Betcoin.ag Casino offers customer support 24 hours a day, seven days a week – and this ensures you can get help and support – should you need it – regardless of when you’re playing at the site.

The site operates a live chat portal: “We take questions on everything from helping out with virtual games, sports betting, explaining bitcoin casinos, showcasing minimum deposit limits, showing players how to deposit with Ethereum, Litecoin, and Bitcoin, and general help using the site.”

Live chat is easy-to-use and straightforward – and you shouldn’t need to wait longer than a few minutes to get connected. If you prefer not to use live chat, you can also reach the online casino’s support team via email.

KYC

In the past, Betcoin.ag Casino was accused of only carrying out KYC checks when players withdrew. However, since their ownership changed, they have been operating above board. They now require all players to complete an identity verification check, stating:

Our Know Your Customer program requires all customers with deposits and withdrawals to submit proof of identity at any time. To verify Your identity, We reserve the right to request satisfactory proof of identity (including, but not limited to, copies of a valid passport/identity card and any payment cards used) and satisfactory proof of address (including, but not limited to, a recent utility bill or bank statement) at any time. Failure to supply documentation upon request may result in the suspension of Your Account.”

Website Experience and Features

Desktop and Mobile Gaming

While the casino’s overall design isn’t the most up-to-date we’ve seen before, the site operates pretty quickly. It took no time to load new pages, and most of the games we tested loaded quickly.

We should also mention that almost all the games available are built using HTML5 technology. This means you won’t have to download or install applications or plug-ins to start.

A fully functioning mobile casino is also available, allowing you to play your favorite games from your mobile devices, such as smartphones and tablets. When we tested the mobile casino, we discovered that the loading times were speedy and that it was effortless to manoeuvre through the website, much like the desktop version of their site.

A few minor complaints; we don’t like that you need to open the “All Games’ section to use the search function. It would be useful to have this available directly from the main game lobby. It’s also confusing to read through all of the software providers on offer, as they haven’t used any spacing between words. However, these are both minor complaints, and we didn’t find any significant issues with the site.

Brand games

Providers

While Betcoin.ag Casino is a Betsoft-owned casino, they actually offer games from a large number of game developers. These include Apollo, Asia Gaming, Betgames, Betsoft, Blueprint Gaming, Booming Games, Caleta Gaming, eBET, Endorphina, Evolution Gaming, Evoplay Entertainment, Ezugi, Foxium, Fugaso, Gameart, Gamebetr, Gamomat, Genii, Golden Hero, Golden Race, Green Jade, Habanero, Hacksaw Gaming, iSoftBet, JFTW, Kalamba Games, Kiron, Microgaming, Netent, Nolimit City, NSoft, OneTouch, Oryx, Oryx, Pariplay, PG Soft, Play’n GO, Pragmatic Play, Pragmatic Play Live New, Quickspin, Rabcat Gambling, Real Dealer Studios, Reeltime, Spade Gaming, Tangente, Tom Horn, Xplosive.

Slots

There are thousands of video slots at Betcoin.ag Casino – although just because there are so many games does not mean you should give any serious thought to playing here. For that reason, we’re not even going to be discussing the details of the slot games at Betcoin.ag Casino; stay away, and don’t play their casino games for real money, no matter what.

Live Casino

Betcoin.ag Casino uses multiple game providers for their live dealer casino, and these game providers include Evolution and Pragmatic Play.

It is clear that Betcoin.ag Casino has spared no expense in curating a game range that will appeal to players all across the board, and the same can be said for their live dealer casino, which is powered by Evolution Gaming.

Evolution Gaming is the biggest and best provider for live casino games. Their state-of-the-art technology allows you to play a huge variety of different casino table games like Roulette and Blackjack, along with some less conventional titles like Crazy Time, Football Studio Live, and Monopoly Live.

One of the great things about Evolution Gaming is that they offer a huge selection of different tables with varying betting limits. This means that you can enjoy the live casino games without having to worry about how much you’re betting; for example, some of their Roulette tables allow you to place chips worth as little as $0.10, so you really don’t have to be a high roller to enjoy the live gaming action.

However, just because Evolution Gaming is on offer does not mean the casino should be trusted; we’d recommend staying away at all costs.

Table Games and Video Poker

There are quite a few variations of Video Poker – including classic video poker and more modern takes – and you’ll, of course, find many casino table games, including Roulette and Blackjack at Betcoin.ag Casino.

Along with their poker games and casino table games, Betcoin.ag Casino also offers provably fair games. Below, you can see how Betcoin.ag Casino explains these games.

“Provably fair is a way to prove that there is no way for Betcoin to manipulate the outcome of a randomly generated roll. This is done by using cryptographic hashes in which you provide a random seed, and we provide a random seed.

The client (player) is auto-assigned a seed that they can use or change. The client seed can be set to anything random that they want to use. The server also creates a random seed, which it keeps private. The client seed is then combined with the server seed in addition to one other constantly changing number: the total # of bets made by the player with the current seed pair. So the client seed, the server seed and the total # of bets are all combined into a hash which can be viewed before the spin takes place.

This hash can only be generated with these 3 pieces of information, and this hash will always produce the same roll when run through the publicly viewable roll algorithm. Because of this, the roll can be proved with all 3 pieces of information: the client seed, the server seed and the total # of bets made with the pair.

Before any roll, the player has 2 of these 3 pieces (client seed and total # of bets). The missing piece, the server seed, can be obtained by the player after every role. Once this is obtained, the player can confirm that the server did indeed use this key to generate the hash.”

About the Team and History

Betcoin.ag Casino was launched in 2013 and is a Curacao-licensed casino. The site was originally owned and operated by the game developer, Betsoft. In 2017, ownership of the casino changed. They are licensed in Curacao and have a solid reputation here at Casinomeister.

There was some confusion surrounding their online gambling license – although one of the casino’s reps helped explain the issue. Previously, their license was shown as “invalid.” We assumed this to mean they were pretending to have a license. However, the rep stated:

This is absolutely a valid license. If it is invalid, it means it is being clicked from a region that is not permitted under the terms of the license (Curacao, Dutch West Indies, Australia, Aruba, Bonaire, France, The Netherlands, Saba, Statia, St. Maarten, Singapore, USA). If someone at your office has a VPN and tries it from an unrestricted region, it will come up as valid. We realize this is absurd and have been trying to get that fixed for years. It is an issue on their end, unfortunately. “

After checking this for ourselves, the rep is correct. Betcoin.ag Casino holds a valid online gambling license from the Government of Curacao – although it may not always appear if you access the site from a non-permitted region, as stated.

Complaints and Track Record

To ensure we’re being as transparent as possible: in the past, Betcoin.ag Casino had a poor reputation. Before they changed ownership, a thread on our forums — Please consider Rogue-ing Betsoft software and Warning about Betcoin.ag — and the related PAB brought to light a serious problem with Betsoft progressive jackpots and non-payment of winnings at the site.

We also had a player that ran into a severe problem. To make a long story short, the player was playing The Glam Life at Betcoin.ag, managed to get a five yacht payline, and, according to the paytable, should have won the then-current jackpot of roughly a million credits (about US$350,000 at that time). Instead, the casino gave him 1000 credits.

The casino’s response to the player was not at all clear. First, they said the spin was ineligible for the jackpot because it was a bonus spin. Unfortunately, nowhere does it state that a bonus spin was ineligible to win the jackpot (that has since been changed). The second response to the player was that “a jackpot only occurs if the max bet is made at the highest denomination.” Here again, the casino’s explanation is unsatisfactory because the game scales the jackpot winnings to the bet size:

It’s true that, in the past, Betcoin.ag Casino was not operating fairly, and up to the high standards we expect here at Casinomeister. However, since 2017, when they changed ownership AND management, the casino has enjoyed a perfect track record.

The casino claims to have 0 unanswered tickets and 0 unanswered emails – and they have zero unresolved complaints with us since they changed ownership. While they have to prove themselves to players who – understandably – think poorly of the site, they HAVE entirely turned things around. They are operating ethically and fairly – and we have a good relationship with the site today.

Casino Facts

Founded2013
JurisdictionsCuraçao Master License 365/JAZ
Is this casino certified at CasinomeisterNo
Payout time48 hrs
Reverse time48 hrs
Payout limitsNone
Weekend payoutsYes
Locks withdrawalsYes
English
Bitcoin, DASH, Ethereum, Ethereum Classic, Litecoin, XRP
Bitcoin, DASH, Ethereum, Ethereum Classic, Litecoin, XRP
Alex Smith

Alex is a 26-year-old writer from Brighton, in the UK, and for the past 8 years, he’s worked with a number of companies, creating content for blogs, news articles, and more. While Alex has written on a wide variety of topics, his speciality is online gambling – an industry he’s both passionate about, and experienced in. Having enjoyed gambling for over 7 years, Alex is a huge fan of video slots, and cites NetEnt, Big Time Gaming, Thunderkick, and Quickspin as his favourite providers. The topics he writes on are varied, but he loves nothing more than a good old slot review (he’s written over 1,000 slot reviews in his career), and he also enjoys writing in-depth gambling guides, along with casino reviews. In his spare time, Alex enjoys playing the guitar, and is a self-proclaimed horror film buff.

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