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Sugar Casino Review

"A solid MGA-licensed casino with tons of games"

Last Updated: Jul 28, 2021 - by
CM Shield
CM Rating
6/10
Star
User Rating
N/A/10
Casino Status
Grey Zone
Accepted
Sugar Casino logo
CM Rating
6/10
Sugar Casino logo
CM Rating
6/10
User Rating
N/A/10
Sugar Casino Review

"A solid MGA-licensed casino with tons of games"

Accepted

Casinomeister's Verdict

Sugar Casino seems to be the standard multi-software platform casino licensed in Malta. They would score higher if their payouts were quicker and if they would lock payouts. Aside from that, they’re a solid site and are one of our recommended online casinos here at Casinomeister.

Rating 6/10

Software

Jurisdiction

Reverse Time

Cashout Time

Weekly Withdrawal Limits

Meister Points

Responsiveness to complaints

Pros

  • MGA Licensed
  • Weekend Payout processing
  • Large selection of slots
  • Helpful customer support team
  • Quick sign-up process

Cons

  • 48 hour payouts
  • 48 hour reverse time
  • Weekly withdrawal limits
  • Does not lock withdrawals

Overview

Sugar Casino is a Gammix Limited casino with a license from the MGA. They take bets from most EU countries – although players from the UK, the USA and Australia will not be able to join.

They have a wide assortment of games – mostly focused on slots. They claim to make payouts in 48 hrs with a 48 hr reverse time. They do not lock withdrawals, have a withdrawal limit of 10,000 EUR/USD/GBP per week – but they process payouts on weekends.

In this Sugar Casino review we’re going to be giving you an in-depth and comprehensive look at what the casino has to offer – and what you can expect when playing at the casino for yourself.

Bonuses and Promotions

Like any reputable casino, Sugar Casino offers all new players a generous welcome bonus – and this welcome bonus is formed in three parts. Below, in the next part of our casino review, we’re going to be looking at what this new-player deposit bonus entails.

Welcome Bonus

All new players at the online casino can benefit from a generous three-part deposit bonus. On your first deposit you’ll get a 100% bonus match up to $500 + 50 free spins on NetEnt’s Starburst slot. On your second deposit you’ll get a 100% bonus up to $500 plus 25 free spins on Starburst, and on your third deposit you’ll get a 100% matched deposit bonus up to $500 and another 25 free spins on Starburst.

These three 100% up to $500 bonuses are great, and ensures players can enjoy their favorite games using the casino’s money rather than theirs!

The 100% bonuses are available to new players only, and terms and conditions apply – not just to the main 100% bonus offer but to all casino bonus offers and deposit bonuses at Sugar Casino.

Please note that if you choose to claim the deposit bonuses at the online casino certain game exclusion apply – some casino table games are excluded from the casino welcome bonus for example – and, as with most casino bonuses, wagering requirements apply. You can find the wagering requirements in the terms section of the online gambling site’s ‘bonus terms’ page.

No-Deposit & Free Spins Offers

Unfortunately, Sugar Casino doesn’t offer any no-deposit bonuses or no-deposit free spins. However, the main casino welcome bonus is really quite generous and far better than you’ll typically see at other online casinos.

VIP and Loyalty Programs

Like many reputable online casino sites, Sugar Casino runs a VIP program, although we were not able to find details on how you enter. All the site says is:

“Once you´ve been a member of Sugar Casino for a long period of time, you will be assigned your own personal host who will have all personal contact with you and provide you with information about promotions that are available only for VIP-members.”

Sugar Casino states that as a VIP you’ll be awarded more casino bonuses, free spins, access to a dedicated VIP host and a number of other perks at Sugar Casino.

Banking and Payment Options

Sugar Casino offers a wide variety of deposit methods and withdrawal methods, all of which are instant and free to use. However, not all deposit methods can be used as withdrawal methods – so just bear this in mind.

Some of the most popular banking options on offer include all major debit and credit cards along with EWallets like Neteller, Skrill and paysafecard. You’ll also find yourself able to use Trustly, Bank Transfer and sofort, and new players can view which payment methods are available to them under the ‘banking’ section of the casino website.

The minimum deposit for most payment methods is just $10, although some options – like bank transfers – have higher minimum deposit limits.

Withdrawal Speed

Unfortunately, the withdrawal time is one of the only areas where Sugar Casino falls short. They take up to 48 hours to process withdrawals and during that time you’re able to reverse the withdrawal. They do, however, process withdrawals at weekends, and the minimum withdrawal tends to be just $10 for most payment methods.

Website Experience and Features

Desktop and Mobile Gaming

Another aspect we took a close look at while writing this review was the overall functionality of the online casino. From the moment you first land on the site, you’ll notice they’ve opted for a fairly clear and user-friendly layout, and the sign-up process is easy, quick and stress-free. In fact, it took us under two minutes to create an account – and all you need to do after that is confirm your email address and you’ll be good to go!

In terms of the actual website; from our testing, we found the site to be fast, easy-to-use and easy-to-navigate, and a handy navigation menu makes it simple and quick to navigate around the casino and find the games you’re looking to play.

While there isn’t a dedicated mobile app, the online casino does have a fully mobile-optimized website. This can be accessed from all mobile devices, and doesn’t require you to download or install any software.

Simply head to the mobile-optimized website from your mobile device’s internet browser, and you’ll be automatically redirected to a special mobile-optimized website where you can login or register an account.

KYC

As a licensed and regulated casino, Sugar Casino is required to carry out Know Your Customer (KYC) checks on players – and this allows them to ensure that players are of a legal gambling age and that they haven’t self-excluded before.

If you’re asked to complete a KYC check at Sugar Casino you’ll need to upload proof of your ID and address; the team then aims to process documents within 48 hours.

Responsible Gaming

Aside from the usual array of responsible gambling tools, we were actually pretty impressed with how Sugar Casino deals with looking after their players. For example, they have a pretty detailed responsible gambling page – linked in the footer of their website – and here, they provide links to responsible gambling tools, information about how to look out for signs of problem gambling, and they even include links to external organizations and charities who can help you.

If you’d like to use any of the responsible gambling tools available at the online casinos – including setting deposit limits, loss limits, taking a time-out of using the self-exclusion function – you can also do so yourself; there’s no need to reach out to a member of the customer support team in order to set the limits up, although, of course, they’re happy to help you set them up if you’re struggling to do so yourself.

About the Team and History

Sugar Casino was first established back in 2019, and they’re owned and operated by Gammix Limited – a Maltese-based company. Fittingly, Sugar Casino holds an online gambling license from the MGA, so they’re able to accept players from throughout most of Europe.

Thanks to a solid new-player bonus (100% match) offer, more than 2,400 games and great customer support, Sugar Casino has risen to become a popular destination for players, and while there are some restricted countries, their list of restricted countries is far smaller than many casinos we review today.

Complaints and Track Record

While Sugar Casino has been around for quite a while, we haven’t seen anything in the forum that would cause us any concern about recommending them. They appear to deal with player complaints quickly, have fair terms on their bonus offers and strive to treat all players fairly.

If you do run into any issues, you’re fairly well-protected as they’re an MGA-licensed site.

Customer Support at Sugar Casino

Sugar Casino has a dedicated customer support team, and they’re available between the hours of 10:00 and 23:00 CET 7 days per week. The easiest way to get in touch is using live chat. The live chat function connects you with a trained customer support team agent in real-time.

If you prefer, you can also contact Sugar Casino’s customer support team by email – either directly at [email protected] or through the contact form on their website.

Deposit & Withdrawal

Accepted currencies:
EUR GBP NOK SEK USD
Deposit Methods:
Bank wire transfer dotpay GiroPay iDEAL Maestro MasterCard Moneta Multibanco Neteller Paysafe Card POLi QIWI Skrill Sofortuberwaisung Solo Switch Trustly TrustPay Ukash Visa WebMoney Yandex Money
Withdrawal Methods:
Bank Wire EcoPayz MasterCard Neteller Skrill Trustly Visa Zimpler
Cashout time
48 hrs
Reverse time
48 hrs
Weekend Cashouts
Yes
Payout Limits
10,000 EUR/USD/GBP per week
Lock Withdrawals
No

Games & Software

Providers

You’ll find tons of games available at the online casino from a wide variety of software providers. They offer slot games, casino table games and live dealer games from game developers like Betsoft Gaming, Evolution Gaming, NetEnt, Elk Studios, Quickspin, Yggdrasil Gaming, Private: Oryx Gaming, Gamomat, Booming Games, Blueprint Gaming, Thunderkick, Felt Gaming, Push Gaming, Relax Gaming, No Limit City, tom horn gaming, Big Time Gaming (BTG), and Red Tiger Gaming to name just a few.

Slots

You’ll find a huge selection of slot games to enjoy at Sugar Casino, and below we’re going to look at some of the most popular – notice that NetEnt, Microgaming and Play’n Go dominate much of the site’s offering.

Put your robbery gear on because we’re about to take you on a crime spree dubbed Break da Bank Again. The Microgaming slot has five reels, three rows, and nine set paylines that pay from left to right, beginning with the leftmost reel. Free Spins, which will multiply all of your wins by 5x, are an added bonus in the 2008 release. Break da Bank Again is a slot machine with crisp graphics and a fitting soundtrack that can be played for as little as $0.09 per spin. If you plan the heist correctly, you might win up to 37,575 times your stake.

Starburst is arguably one of the most successful video slots of all time, and it was developed by one of the world’s biggest software providers, NetEnt. The game may appear quite basic, but its popularity is likely down to the fact that it’s easy-to-use, easy-to-play and offers win-potential of up to 500 times your stake. The game doesn’t have a conventional bonus round, but there are special Wild Symbols on the middle three reels.

When any of these Wild Symbols land in view, they will expand, filling the entire reel they land on. You will then be awarded a re-spin, with the Wild locked in place. If, on the re-spin you manage to land another wild, you’ll be awarded another re-spin, and it’s possible for the three middle reels to transform into fully Wild Reels!

Live Casino

Sugar Casino has chosen to use Evolution Gaming to power their live casino, and this is a decision that we simply cannot disagree with. Evolution Gaming, by far the industry leader in the live casino industry, and they are responsible for some of the most successful live dealer games in history.

The technology is so advanced that they have won a huge number of awards, and players will see high-definition video streams sent to their computer or mobile screen in real time without any lag or delays.

Within the live dealer casino, you will find a huge selection of different casino games to enjoy including multiple variations of classics like Roulette, Blackjack, and Baccarat.

There is also a decent selection of rather unusual gameshow live casino games including football studio live, Monopoly Live, Deal or No Deal Live and Dream Catcher.

Table Games and Video Poker

As part of writing this Sugar Casino review, we also wanted to look beyond free spins slots and live dealer games, and look at conventional casino games and video poker on offer.

As you’d expect, a number of Roulette and Blackjack titles are on offer, and video poker machines include Joker Poker, American Poker, Jacks or Better and Tens or Better.

Progressive Jackpots

While Sugar Casino does offer a number of progressive jackpot machines, we were slightly surprised to see that they don’t allow you to easily view all of the jackpot games on offer – so you’ll have to search for them by name or by provider.

Naturally, you’ll find Microgaming’s Mega Moolah – a game which offers a great free spins bonus along with a huge progressive jackpot round – with other titles like NetEnt’s Divine Fortune – again, with a progressive jackpot bonus round and a free spins feature.

Sugar Casino Software Providers

Mobile Experience

Responsive

Around 800 mobile games available for your smart phones or hand held devices.

  • iPhone
  • IPad
  • Android
  • Windows Phone

General Information

Founded
2012
Accredited
Nope
Publicly traded
Mobile
No Deposit Bonus
Affiliate program
Sugar Affiliates
Live Games
Jackpots
Loyalty program
Certified
Review Published
Website

User Comments and Experiences

We are awating comments from our Meister Minion members – this is relatively a new casino review, so have patience. If you have questions or perhaps your own comments you’d like to make about Sugar Casino, please join our forum and make them there.