Shouldn’t VS system have spotted that this was a self excluded IP during the account creation part? Correct me if I am wrong.
Completely agree, if he is who he says he is and didn't take a bonus whats the issue? In this world of mobile play and the amount of users most of the casinos have it must be near on impossible to play on an IP address that someone else who's a customer hasn't used. I'd like to see the IP t+c's removed everywhere its akin to borrowing my mates jacket and heading to B+M where he's barred and being shown the door or worse denied winnings He would have had no grounds for deposit refund under SE rules and if he did that's an awful can of worms, so anyone having a bad session could pop over to their SE'd mates house and play on and then seek refund?? Doesn't make any senseHave to disagree with a few here, if the account is 100% legit different person but not a fraudster then video slots should pay out. Just because he signed up his first account & didn't take the bonus & did it his mates place does not warrant them holding payment. Does matter if mate is self excluded or not.
Just that the account & player is legit. Thats all what matters.
Maybe so , but again i have not stated any different only if what i had already written is the case, don't always judge a book by its cover , video slots are no angels , neither am i saying the op is, but its a far cry when people go into auto about bad players, i've watched it many many years , not all players have done wrong.
No, main SE identifiers are name, birth date, address, email address, phone number, credit/debit card numbers.
Many people are on dynamic IPs, so that can't be the single identifier to exclude everyone signing up from the same IP.
This being said I strongly feel OP has genuinely broken their term and that there is no middle ground nor grey areas to be found here.
I also believe that OP break the rules.But as u said,VS as a popular Brand and Trusted Casino by so many sites,cant go to the OP,send an E-mail u break Terms and your Money is lost.After many request´s from OP to the Casino,he still get no Answer what he did and why it happens.This shouldn't be the Way like a Casino like VS works.