thisismatteh
Newbie member
- Joined
- Jul 1, 2023
- Location
- Ontario
Hey Team!
Anyone else getting fed up with Videoslots and delays on tickets being resolved?
It seems on average if I have a problem with free spins working through their Wheel of Vegas, it takes well over a week for resolution.
For example:
50fs on a LightningBox game (which I'm able to play in Ontario), spins weren't applied. Reached out to Customer Service to "escalate" the issue, and its now going on 9 days with no update, no clarification, no free spins replaced.
Bought in to the Tuesday Madness Tournament (1 Euro) on Temple Tumble (Relax Gaming) which I can play in Ontario. The game gave an IP error (I guess it's the providers fault I'm told by CS). It's been 4 days now and my entrance fee has not been refunded.
Additionally, just tonight I received 50fs from Wheel of Vegas on immortal romance (Which I can play in Ontario), and ANOTHER error, spins weren't applied. Only this time I reached out to Customer Service, and after 40 minutes of waiting, I gave up.
Is this the standard / norm with other online casinos as well? I'm getting ready to just bail on this entire website, which I've been a part of for over 10 years, because these constant errors, delay in answering and resolving tickets, is absolutely rediculous. I remember back in the day ALL of the above issues would be resolved by front facing customer service, but I guess now they just have front facing CS take your problem, create a ticket, and send it off for the small number of back end employees to credit spins / actually fix the problems?
Anywho, /EndRant
Anyone else getting fed up with Videoslots and delays on tickets being resolved?
It seems on average if I have a problem with free spins working through their Wheel of Vegas, it takes well over a week for resolution.
For example:
50fs on a LightningBox game (which I'm able to play in Ontario), spins weren't applied. Reached out to Customer Service to "escalate" the issue, and its now going on 9 days with no update, no clarification, no free spins replaced.
Bought in to the Tuesday Madness Tournament (1 Euro) on Temple Tumble (Relax Gaming) which I can play in Ontario. The game gave an IP error (I guess it's the providers fault I'm told by CS). It's been 4 days now and my entrance fee has not been refunded.
Additionally, just tonight I received 50fs from Wheel of Vegas on immortal romance (Which I can play in Ontario), and ANOTHER error, spins weren't applied. Only this time I reached out to Customer Service, and after 40 minutes of waiting, I gave up.
Is this the standard / norm with other online casinos as well? I'm getting ready to just bail on this entire website, which I've been a part of for over 10 years, because these constant errors, delay in answering and resolving tickets, is absolutely rediculous. I remember back in the day ALL of the above issues would be resolved by front facing customer service, but I guess now they just have front facing CS take your problem, create a ticket, and send it off for the small number of back end employees to credit spins / actually fix the problems?
Anywho, /EndRant