Resolved Rickym2002 vs PlayOJO

[Rickym2002]

Hello.I have been playing on PlayOjo & they were fair at the beginning but when I started winning tournaments that I parti in & Won,I never received my cash awards or Free bonus spins.This is just one of a few problems,And nothing gets resolved because they don’t answer emails or the private chat customer support.I know I am not the only person having problems with OJO Online Casino.

 

[maxd]

Hello @Rickym2002 ,

Have you tried contacting the rep, @EGO ? Send them a Private Message regarding your situation. They're usually pretty good about such things.

If that doesn't work out you're always welcome to use our complementary Player Arbitration (PAB) service. Here's a guide to submitting your PAB: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

With PlayOJO we're usually able to get to the bottom of things fairly quickly.

Regards,
Max Drayman
Head of Dispute Resolution & Player Arbitration (PAB)
Casinomeister.com

 

[EGO]

Hello.I have been playing on PlayOjo & they were fair at the beginning but when I started winning tournaments that I parti in & Won,I never received my cash awards or Free bonus spins.This is just one of a few problems,And nothing gets resolved because they don’t answer emails or the private chat customer support.I know I am not the only person having problems with OJO Online Casino.

can you add your OJO username to your PM please

 

[justdoit]

I play on Playojo on and off for like 4 years now, never got any problems, ye payout is abet slow but they do pay next day on Paypal

 

[Rickym2002]

I play on Playojo on and off for like 4 years now, never got any problems, ye payout is abet slow but they do pay next day on Paypal

OJO has solved the problem for me.

 

[Rickym2002]

Another prize not awarded.Cant even count how many times PlayOJO hasn’t given prizes that I’ve won. No good support service doesn’t help at all.There should be no need for this inconvenience. I also have proof of at least 10 kickers I achieved requirements for,and never got my spins. Seriously considering taking my business elsewhere..Very poor customer service.

 

[GourdFollower]

Hello,

Please contact the PlayOJO rep for assistance. They are @EGO and you'll want to send them a Private Message regarding your issue.

If that doesn't work out feel free to "Submit Complaint" from the menu bar above and we'll get involved to assist you.

Regards,
GourdFollower
PAB Coordinator

 

[maxd]

OP posted here minutes after submitting their PAB on the same issue. That, of course, is a violation of the PAB Rules. While we seek clarification of the OP's intentions the thread is closed.

- Max

 

[GourdFollower]

Player asked to cancel their PAB, so I've re-opened this thread.

 

[Rickym2002]

Don’t waste time with this casino.The REP can’t even see the game activity properly.I won 1 tournament 5th place.Never got free spins.Pathetic service.Canceling my account today.

 

[deepsky2]

Another prize not awarded.Cant even count how many times PlayOJO hasn’t given prizes that I’ve won. No good support service doesn’t help at all.There should be no need for this inconvenience. I also have proof of at least 10 kickers I achieved requirements for,and never got my spins. Seriously considering taking my business elsewhere..Very poor customer service.

I was once a top player with them but got tired of their poor C/S and the same problems you're having. They have had months and years to resolve their C/S issues but they still don't seem to care and have not improved so I just stopped playing Playojo and never gone back. Hundreds of casinos with better C/S so why should anyone bother with the casino?

 

[Rickym2002]

I was once a top player with them but got tired of their poor C/S and the same problems you're having. They have had months and years to resolve their C/S issues but they still don't seem to care and have not improved so I just stopped playing Playojo and never gone back. Hundreds of casinos with better C/S so why should anyone bother with the casino?

They finally resolved my issue

 

[Rickym2002]

Another prize not awarded.Cant even count how many times PlayOJO hasn’t given prizes that I’ve won. No good support service doesn’t help at all.There should be no need for this inconvenience. I also have proof of at least 10 kickers I achieved requirements for,and never got my spins. Seriously considering taking my business elsewhere..Very poor customer service.

Problem solved

 

[maxd]

Hello @Rickym2002 ,

It seems you've created three PlayOjo threads, all pretty much about the same thing. If you've read the Forum Rules -- and you certainly should have by now -- you'll know that that is called cross-posting and it is not a welcome practice here. Threads merged. Please don't do this again.

Thank you for your understanding and cooperation.

Regards,
Max Drayman
Senior Forum Moderator
Casinomeister.com