Videoslots withdrawl denied and Account blocked.

[Casinomeister]

LOL - I noticed the OP hasn't logged in since the wee morning hours on Sunday. If he was legit, he would have taken up our offer of submitting a PAB. And like Harry_BKK has ascertained: when it looks like a duck, walks like a duck, quacks like a duck - it's a duck.

As for IP addresses, casinos will use the IP address as just one example of fraudster detection. There will usually be a number of indicators - IPs are only one consideration. So for those getting riled up about only IP addresses being a single form of fraud detection, please rest assured that it isn't. We have loads of people in the forum sharing IPs. All it means is that they are using the same phone service or regional internet services. We have other ways of detecting multiple accounts here.

 

[robby811]

LOL - I noticed the OP hasn't logged in since the wee morning hours on Sunday. If he was legit, he would have taken up our offer of submitting a PAB. And like Harry_BKK has ascertained: when it looks like a duck, walks like a duck, quacks like a duck - it's a duck.

As for IP addresses, casinos will use the IP address as just one example of fraudster detection. There will usually be a number of indicators - IPs are only one consideration. So for those getting riled up about only IP addresses being a single form of fraud detection, please rest assured that it isn't. We have loads of people in the forum sharing IPs. All it means is that they are using the same phone service or regional internet services. We have other ways of detecting multiple accounts here.

 

[Louforbes85]

LOL - I noticed the OP hasn't logged in since the wee morning hours on Sunday. If he was legit, he would have taken up our offer of submitting a PAB. And like Harry_BKK has ascertained: when it looks like a duck, walks like a duck, quacks like a duck - it's a duck.

As for IP addresses, casinos will use the IP address as just one example of fraudster detection. There will usually be a number of indicators - IPs are only one consideration. So for those getting riled up about only IP addresses being a single form of fraud detection, please rest assured that it isn't. We have loads of people in the forum sharing IPs. All it means is that they are using the same phone service or regional internet services. We have other ways of detecting multiple accounts here.

I was just about to post that his long silence is the most telling in this case and really says everything we need to know!

 

[Steviedoo]

Harry bkk on the case!

Like was said At the beginning of this thread...red flags: SElf excluded player let’s his “friend”, a new player use his internet to open an account at VS .

VS would never confiscate winnings based only on same IP address. It’s been said before there is more to the story.


Here’s what I think happened. Self excluded player opened up an account in his friends name. Played and won big. So he got his friend to then send in those docs and probably promised him money. Or was it his cousin?

If he did this, Is it fraud?

 

[Harry_BKK]

Harry bkk on the case!

Like was said At the beginning of this thread...red flags: SElf excluded player let’s his “friend”, a new player use his internet to open an account at VS .

VS would never confiscate winnings based only on same IP address. It’s been said before there is more to the story.


Here’s what I think happened. Self excluded player opened up an account in his friends name. Played and won big. So he got his friend to then send in those docs and probably promised him money. Or was it his cousin?

If he did this, Is it fraud?

You can't use Sofort in a different name than your casino account, so the OP must have done a few other fishy things to deposit and I know how, but will not post that anywhere or tell anyone.

He then won and when he needed the bank stamped confirmation for the transfer (VS asked for that), he confessed to his "friend", apologized "profoundly", told him a desperate story of the "dying granny" and offered him a percentage of the win. The "friend" then gets the bank confirmation but by that time VS smelled that there was something wrong.

That "friend" could be his cousin, wife, brother, sister-in-law, mother, uncle etc.

And yes, it is fraud to open an account in somebody else's name.

 

[chiya]

LOL - I noticed the OP hasn't logged in since the wee morning hours on Sunday. If he was legit, he would have taken up our offer of submitting a PAB. And like Harry_BKK has ascertained: when it looks like a duck, walks like a duck, quacks like a duck - it's a duck.

As for IP addresses, casinos will use the IP address as just one example of fraudster detection. There will usually be a number of indicators - IPs are only one consideration. So for those getting riled up about only IP addresses being a single form of fraud detection, please rest assured that it isn't. We have loads of people in the forum sharing IPs. All it means is that they are using the same phone service or regional internet services. We have other ways of detecting multiple accounts here.

But it's not just about fraud detection. By definition if you have a rule that one bonus per IP, then doesn't that give the grounds for any casino out there to void winnings of any legit player if they're playing on a mobile network or a dynamic IP whilst using a bonus? No doubt the OP here is a fraudster, but I've been posting my feelings about this rule in general. Who's to say the next casino I sign up using my mobile device doesn't void my winnings because I was given an IP address that day, that had been already used by someone else at the same casino? It's more likely than one might think. Just by virtue of having that rule in place simply means any casino can, at any time at their discretion void winnings if they just feel like it.

 

[interlog]

But it's not just about fraud detection. By definition if you have a rule that one bonus per IP, then doesn't that give the grounds for any casino out there to void winnings of any legit player if they're playing on a mobile network or a dynamic IP whilst using a bonus? No doubt the OP here is a fraudster, but I've been posting my feelings about this rule in general. Who's to say the next casino I sign up using my mobile device doesn't void my winnings because I was given an IP address that day, that had been already used by someone else at the same casino? It's more likely than one might think. Just by virtue of having that rule in place simply means any casino can, at any time at their discretion void winnings if they just feel like it.

if the T's and C's explicitly state one bonus per IP address, then why would you sign up at such casino, or alternatively not get clearance first via live chat before committing the deposit?

 

[goatwack]

Bloody hell we have our very own Ironside in Harry

 

[Scott1baird]

Can videoslots man tell us if its okay to have more than one member of a family at the same address having accounts and if yes would any winnings be refused due to this? Also OP has gone not one word for ages think this thread is dead now as we will just be going over the same thing time and again. Without comment from VS its a dead end.

 

[robby811]

Bloody hell we have our very own Ironside in Harry

 

[slotter999]

No. It's not a legit reason to confiscate. You didn't even comment at all on the fact that what happens if you are assigned an IP someone else used already? How is that players fault? Most players don't even know what an IP is. And I play 99% of my gambling on mobile. My IP changes constantly and there is no way I've never been assigned an IP that hasn't been used by someone else at a casino. No way.

So you think my winnings should be confiscated because i got assigned an IP that someone else had already used and there was no way for me to know that?

I say bullshit. That might at best, give you an opportunity to investigate further. But let's think about OPs case. He was fully verified at VS. Meaning there's no way to prove he is his friend himself. So again they're only using the IP rule which is NOT fair nor should be a rule in the first place.

I'm quite certain this term would not be enforceable in a UK court as it's completely a unfair term from a consumer point of view because it's clearly not reasonable or fair to expect a consumer to understand what that even means.

 

[Harry_BKK]

Can videoslots man tell us if its okay to have more than one member of a family at the same address having accounts and if yes would any winnings be refused due to this? Also OP has gone not one word for ages think this thread is dead now as we will just be going over the same thing time and again. Without comment from VS its a dead end.

You definitely can have two accounts in one household, but it is best to clear it up with the casino as most allow only one bonus per household.

 

[Reelsoffun]

This whole situation is a little worrying as my "friend" lol no really! he is a real person not just me, often comes to visit me for a few days and often logs onto his casino / poker accounts and plays, as he uses my PC and internet, is this a potential problem?

Likewise sometimes after he has done playing i might have a cheeky 20 on mine after as we tend to watch each other have a punt, again same PC and internet, so for example if he played £50 on VS then logged off and I then logged into mine and played £20 on VS would this be flagged and be void for us both? seems a bit harsh. We rarely take bonuses but we both do sometimes so thats a rare worry as well.

So even tho we have diff names, DOB, addresses of over 90 miles away from each other it could be issues? What about shared computers, networks?


Surely it HAS to go on verified player account names as a primary check?

 

[colinsunderland]

@Team.Videoslots any chance of you answering my post here please Videoslots withdrawl denied and Account blocked.

 

[bigodz]

Nope. VS aren't obliged to pay you at all, as technically all your bets are void due to the obvious rule breaches here. You may or may not get the deposit refunded as the bets are void but do not expect the winnings. Personally I think you'd be wasting your time with the MGA or PAB as it would be considered almost frivolous considering your actions. But Bryan has offered you the opportunity to do so, therefore if you decide to proceed you need to stop posting about it on this thread - nothing can be decided on here.

Which are the obvious rule breaches?

 

[bigodz]

LOL - I noticed the OP hasn't logged in since the wee morning hours on Sunday. If he was legit, he would have taken up our offer of submitting a PAB. And like Harry_BKK has ascertained: when it looks like a duck, walks like a duck, quacks like a duck - it's a duck.

As for IP addresses, casinos will use the IP address as just one example of fraudster detection. There will usually be a number of indicators - IPs are only one consideration. So for those getting riled up about only IP addresses being a single form of fraud detection, please rest assured that it isn't. We have loads of people in the forum sharing IPs. All it means is that they are using the same phone service or regional internet services. We have other ways of detecting multiple accounts here.

The cookie jar isn't always full.

 

[Spikie]

@HarryBkk

If sofort can be scammed easily or payment details modified, how can they be a trusted payment source ?

All payment providers must have some sort of banking license , so if VS have an issue with the source or provider , as well as an issue with the depositor, will they go through higher powers to stop abuse happening ?

I thought sofort was a proper bank partner , can you enlighten us a bit more without giving too much away ?

How are sofort not in breach of regulations themselves?

 

[robby811]

@HarryBkk

If sofort can be scammed easily or payment details modified, how can they be a trusted payment source ?

All payment providers must have some sort of banking license , so if VS have an issue with the source or provider , as well as an issue with the depositor, will they go through higher powers to stop abuse happening ?

I thought sofort was a proper bank partner , can you enlighten us a bit more without giving too much away ?

How are sofort not in breach of regulations themselves?

your mark for harry doesnt worked so i retrigger it for you @Harry_BKK

 

[Reelsoffun]

your mark for harry doesnt worked so i retrigger it for you @Harry_BKK

If only a slot re-trigger was so easy......

 

[Harry_BKK]

@HarryBkk

If sofort can be scammed easily or payment details modified, how can they be a trusted payment source ?

All payment providers must have some sort of banking license , so if VS have an issue with the source or provider , as well as an issue with the depositor, will they go through higher powers to stop abuse happening ?

I thought sofort was a proper bank partner , can you enlighten us a bit more without giving too much away ?

How are sofort not in breach of regulations themselves?

I knew my comments would raise these questions but sorry, I am not allowed to talk about them.

Sofort is generally very safe. You will need some data from the account holder to do the feat, not all but some. Sorry, that is about all what I can say.

 

[colinsunderland]

I knew my comments would raise these questions but sorry, I am not allowed to talk about them.

Sofort is generally very safe. You will need some data from the account holder to do the feat, not all but some. Sorry, that is about all what I can say.

You got some sort of gagging order against you?

 

[Harry_BKK]

You got some sort of gagging order against you?

Sorry mate, don't want to discuss it as it was part of my dark gambling history between 2001 and 2005.

But there was a lot of stuff happening in those years, which I call the wild west years of online casinos....little regulation and basically no KYC.

My "experience" from that time was the reason why I wanted to read the thread on the German forum as it would be clear whether this case was legit or not. And I can tell you that it has all signs to be a case where Sofort was used fraudulently, whether it was exactly how I described it in my verdict or in a different way. I am sure in 13 years, addicts have found more and other ways than what was used at the time.

What I described was the classic case, happening countless times in those years because people would have a paper sheet with the online banking PINs (in German called TAN). On the rarest of occasions, fraudsters would take only small amounts. It was mostly bigger sums like EUR500 or EUR1K to give them what they perceived to be a better chance to win something substantial to then share the profit with the "victim friend" if somehow they ran into troubles with a potential withdrawal.

Said already too much now, but I am sure you get the gist.

 

[Aryol]

I was just about to post that his long silence is the most telling in this case and really says everything we need to know!

As far as I know the OP has contact with VS with e-mails now, there is nothing new that can be told now. There is no reason for him to even answer in this thread as he is trying to communicate with VS in a private conversation.

But we probably will never know the outcome of this. We should just let this thread sleep until new information arrives.

 

[Fabio1307]

Hello Together,
The reason why i dont answer is, im still in contact to find out whats the exact reason for closing. I find Alexander Stevendahls(CEO-Videoslots) e-mail and try to communicate with him.

I tell you if i have new informations.

 

[Team.Videoslots]

Hello again,

Please be aware that we do not believe it will be beneficial to discuss this matter on a public forum. We stand by our decision to close your account due to breaching Term 1.4 found in our Terms and Conditions (

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).

You are more than welcome to either contact us directly by sending an e-mail to support@videoslots.com or by filing a complaint with the MGA by going to the following link

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.

Best regards,
Team Videoslots.