threerandomwords345
Newbie member
- Joined
- Jan 31, 2023
- Location
- UK
Hello,
I think this is really unfair, thoughts?.
I am a pensioner, and have had a Videoslots account for many years, I have completed a SOW and all other verification previously.. I had no problems with my account.
Last week out of nowhere I received another SOW request... Extremely open ended.. I was told I had 30 days to comply...
Turns out they had immediately removed my ability to withdraw. and stopped all my gameplay functionality... What's more I couldn't even play my free spins I had earned, or play in freerolls!.
They allowed me to make a deposit, but will not even allow me to withdraw my small deposit I made.
I understand in the gaming commissions rules they should not allow deposits but then deny withdrawals.
But most of all this is really unfair, there was no need to immediately and without warning cutoff all account access, without allowing time to comply...
Now I have a near impossible list of SOW requests to comply with, and have to run around trying to gather documentation to prove the source of every transaction over the last six months ... Including paysafe... Which is bought with cash... Are there any rules that state SOW requests must be reasonable?.
This is just a really unpleasant way to deal with a long time customer. Very disappointed
I think this is really unfair, thoughts?.
I am a pensioner, and have had a Videoslots account for many years, I have completed a SOW and all other verification previously.. I had no problems with my account.
Last week out of nowhere I received another SOW request... Extremely open ended.. I was told I had 30 days to comply...
Turns out they had immediately removed my ability to withdraw. and stopped all my gameplay functionality... What's more I couldn't even play my free spins I had earned, or play in freerolls!.
They allowed me to make a deposit, but will not even allow me to withdraw my small deposit I made.
I understand in the gaming commissions rules they should not allow deposits but then deny withdrawals.
But most of all this is really unfair, there was no need to immediately and without warning cutoff all account access, without allowing time to comply...
Now I have a near impossible list of SOW requests to comply with, and have to run around trying to gather documentation to prove the source of every transaction over the last six months ... Including paysafe... Which is bought with cash... Are there any rules that state SOW requests must be reasonable?.
This is just a really unpleasant way to deal with a long time customer. Very disappointed