dogshead247
Newbie member
- Joined
- Dec 1, 2023
- Location
- Hereford
Hi in short my problem is clearly an on going issue I've now seen in threads here and other reviews externally where UK players are being treated the same. All this since they were fined £2 million last year by the UKGC. What I don't see is it being addressed in any form.
The screenshot is my latest email of numerous over the past 2 days. Which I hope helps to highlight the problem and my recent experience. I have not and do not feel the need to submit a complaint here as it's clear that still won't resolve what's actually going on and or the bigger picture. They are already with myself and many others illegally withholding players money which in breach of UKGC regulation.
Now Smart live Casino back in the day did a very similar move before the CEO stole £9 million of UK players money and ran off into the sunset. I was the guy who investigated and evidenced this myself and the tread should still be available to read at Askgamblers if anyone wishes to read on my findings. I reported that to the UKGC and Action Fraud at the time and it was completely ignored and brushed under the carpet.
By no means am I saying that's what's going on here but it certainly has all the hallmarks. Videoslots are doing exactly what smart live did that led me to investigate. It started with constant marketing promotion, deposit bonus offers ect. The withholding players money and winnings. Constant evolving communications and excuses for not allowing access to accounts or withdrawal etc.
Exactly what I'm seeing here and externally from many UK players. It certainly raises a red flag.
I'm just extremely disappointed that a heavily regulated industry in the UK seems very heavily unregulated and casinos are getting away with all sorts. My recent post in the another videoslots SOW request thread (hopefully got that right) but shouldn't be hard to find touched upon my recent experience and the arming of UK data protection policy to hide behind also is another step taken by this casino to further delay proceeding forwards with a resolution.
Peace out and be cautious guys. It's not the new casinos you should be wary about as historically proven it's always been the bigger brands that turned out the criminals.
The screenshot is my latest email of numerous over the past 2 days. Which I hope helps to highlight the problem and my recent experience. I have not and do not feel the need to submit a complaint here as it's clear that still won't resolve what's actually going on and or the bigger picture. They are already with myself and many others illegally withholding players money which in breach of UKGC regulation.
Now Smart live Casino back in the day did a very similar move before the CEO stole £9 million of UK players money and ran off into the sunset. I was the guy who investigated and evidenced this myself and the tread should still be available to read at Askgamblers if anyone wishes to read on my findings. I reported that to the UKGC and Action Fraud at the time and it was completely ignored and brushed under the carpet.
By no means am I saying that's what's going on here but it certainly has all the hallmarks. Videoslots are doing exactly what smart live did that led me to investigate. It started with constant marketing promotion, deposit bonus offers ect. The withholding players money and winnings. Constant evolving communications and excuses for not allowing access to accounts or withdrawal etc.
Exactly what I'm seeing here and externally from many UK players. It certainly raises a red flag.
I'm just extremely disappointed that a heavily regulated industry in the UK seems very heavily unregulated and casinos are getting away with all sorts. My recent post in the another videoslots SOW request thread (hopefully got that right) but shouldn't be hard to find touched upon my recent experience and the arming of UK data protection policy to hide behind also is another step taken by this casino to further delay proceeding forwards with a resolution.
Peace out and be cautious guys. It's not the new casinos you should be wary about as historically proven it's always been the bigger brands that turned out the criminals.
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