Videoslots continued questionable actions need serious review

[dogshead247]

Hi in short my problem is clearly an on going issue I've now seen in threads here and other reviews externally where UK players are being treated the same. All this since they were fined £2 million last year by the UKGC. What I don't see is it being addressed in any form.

The screenshot is my latest email of numerous over the past 2 days. Which I hope helps to highlight the problem and my recent experience. I have not and do not feel the need to submit a complaint here as it's clear that still won't resolve what's actually going on and or the bigger picture. They are already with myself and many others illegally withholding players money which in breach of UKGC regulation.
Now Smart live Casino back in the day did a very similar move before the CEO stole £9 million of UK players money and ran off into the sunset. I was the guy who investigated and evidenced this myself and the tread should still be available to read at Askgamblers if anyone wishes to read on my findings. I reported that to the UKGC and Action Fraud at the time and it was completely ignored and brushed under the carpet.

By no means am I saying that's what's going on here but it certainly has all the hallmarks. Videoslots are doing exactly what smart live did that led me to investigate. It started with constant marketing promotion, deposit bonus offers ect. The withholding players money and winnings. Constant evolving communications and excuses for not allowing access to accounts or withdrawal etc.

Exactly what I'm seeing here and externally from many UK players. It certainly raises a red flag.

I'm just extremely disappointed that a heavily regulated industry in the UK seems very heavily unregulated and casinos are getting away with all sorts. My recent post in the another videoslots SOW request thread (hopefully got that right) but shouldn't be hard to find touched upon my recent experience and the arming of UK data protection policy to hide behind also is another step taken by this casino to further delay proceeding forwards with a resolution.

Peace out and be cautious guys. It's not the new casinos you should be wary about as historically proven it's always been the bigger brands that turned out the criminals.

 

[YouTubeSlots]

Hi in short my problem is clearly an on going issue I've now seen in threads here and other reviews externally where UK players are being treated the same. All this since they were fined £2 last year by the UKGC. What I don't see is it being addressed in any form.

View attachment 201784

£2 fine. That's a nice easy fine,
The UKGC really cant be strapped for cash only seeking such a small amount.....

 

[dogshead247]

£2 fine. That's a nice easy fine,
The UKGC really cant be strapped for cash only seeking such a small amount.....

Haha good spot my bad. That's supposed to say £2 million as it clearly does in the screenshot

 

[SYPlayer95]

Hi in short my problem is clearly an on going issue I've now seen in threads here and other reviews externally where UK players are being treated the same. All this since they were fined £2 million last year by the UKGC. What I don't see is it being addressed in any form.

View attachment 201784

The screenshot is my latest email of numerous over the past 2 days. Which I hope helps to highlight the problem and my recent experience. I have not and do not feel the need to submit a complaint here as it's clear that still won't resolve what's actually going on and or the bigger picture. They are already with myself and many others illegally withholding players money which in breach of UKGC regulation.
Now Smart live Casino back in the day did a very similar move before the CEO stole £9 million of UK players money and ran off into the sunset. I was the guy who investigated and evidenced this myself and the tread should still be available to read at Askgamblers if anyone wishes to read on my findings. I reported that to the UKGC and Action Fraud at the time and it was completely ignored and brushed under the carpet.

By no means am I saying that's what's going on here but it certainly has all the hallmarks. Videoslots are doing exactly what smart live did that led me to investigate. It started with constant marketing promotion, deposit bonus offers ect. The withholding players money and winnings. Constant evolving communications and excuses for not allowing access to accounts or withdrawal etc.

Exactly what I'm seeing here and externally from many UK players. It certainly raises a red flag.

I'm just extremely disappointed that a heavily regulated industry in the UK seems very heavily unregulated and casinos are getting away with all sorts. My recent post in the another videoslots SOW request thread (hopefully got that right) but shouldn't be hard to find touched upon my recent experience and the arming of UK data protection policy to hide behind also is another step taken by this casino to further delay proceeding forwards with a resolution.

Peace out and be cautious guys. It's not the new casinos you should be wary about as historically proven it's always been the bigger brands that turned out the criminals.

They tried giving me the run around. I Just self excluded and got my money.

 

[dogshead247]

They tried giving me the run around. I Just self excluded and got my money.

Yeah they way I have been lied to from the very beginning I don't see that happening here. Halfway through pointing out their lies and constant moving of goalposts they made out that they basically couldn't verify who I was on live chat even though you have to pass security checks to get transferred to an agent. It is then I requested a chat transcript and they told me that due to GDPR I have to go through more security checks. Answered all apart from total lifetime deposit amount. Which I replied is a ridiculous and unjust question because knowbody ever keeps tabs of that information.

They know exactly what they are doing. Especially asking for and answer to a question it's almost impossible to answer without access to your account or going through over 10 years of your bank transactions which will be very time consuming if you can go back 10 years at all.

What's the very most amusing is and proves they are lying through their teeth. Is they told me via live chat that they accepted my proof of deposit method and requested a manual withdrawal and was with the payments team 2 days ago now almost in a queue. So if they apparently can't verify who I am via live chat and requested more security questions to release the chat transcript because of GDPR a day later why was is ok to send my withdrawal request through to payments and it being pending in a queue. It's just a massive lie. Whilst they are giving me the runaround they are breaching so many regulations they claim to uphold.

It's pure criminal that's what it is. The only reason they have pulled the whole GDPR stunt is because they were banking on me not having screenshot evidence of the whole timeline of conversation from the very beginning of being forced logged out and the conversations prove how they continuously lie and move the goal post. By force logging you out then claiming your password was incorrectly put and giving you the runaround it can make you question your own sanity. Question and second guess yourself. I know I never did and I was told I never did in my very first initial chat. My mistake was I never screenshot that evidence. Hence the transcript request. Once I figured out what game they were playing I started taking screenshots.

 

[SYPlayer95]

Yeah they way I have been lied to from the very beginning I don't see that happening here. Halfway through pointing out their lies and constant moving of goalposts they made out that they basically couldn't verify who I was on live chat even though you have to pass security checks to get transferred to an agent. It is then I requested a chat transcript and they told me that due to GDPR I have to go through more security checks. Answered all apart from total lifetime deposit amount. Which I replied is a ridiculous and unjust question because knowbody ever keeps tabs of that information.

They know exactly what they are doing. Especially asking for and answer to a question it's almost impossible to answer without access to your account or going through over 10 years of your bank transactions which will be very time consuming if you can go back 10 years at all.

What's the very most amusing is and proves they are lying through their teeth. Is they told me via live chat that they accepted my proof of deposit method and requested a manual withdrawal and was with the payments team 2 days ago now almost in a queue. So if they apparently can't verify who I am via live chat and requested more security questions to release the chat transcript because of GDPR a day later why was is ok to send my withdrawal request through to payments and it being pending in a queue. It's just a massive lie. Whilst they are giving me the runaround they are breaching so many regulations they claim to uphold.

It's pure criminal that's what it is. The only reason they have pulled the whole GDPR stunt is because they were banking on me not having screenshot evidence of the whole timeline of conversation from the very beginning of being forced logged out and the conversations prove how they continuously lie and move the goal post. By force logging you out then claiming your password was incorrectly put and giving you the runaround it can make you question your own sanity. Question and second guess yourself. I know I never did and I was told I never did in my very first initial chat. My mistake was I never screenshot that evidence. Hence the transcript request. Once I figured out what game they were playing I started taking screenshots.

Yep, sounds familiar. I'd self exclude and wait to receive the funds.

 

[lockinlove]

2 million euro fine? What? Thats a crazy amount.

 

[SYPlayer95]

2 million euro fine? What? Thats a crazy amount.

Agree with the OP on his comment about this. I self excluded and they still sent me marketing. Made a complaint and it was ignored.

 

[dogshead247]

2 million euro fine? What? Thats a crazy amount.

Here is the statement from the UKGC.

You do not have permission to view link Log in or register now.

 

[Reelsoffun]

2 million euro fine? What? Thats a crazy amount.

Not really there has been way higher fines than that…..

 

[lockinlove]

Here is the statement from the UKGC.

You do not have permission to view link Log in or register now.

lol no wonder they lowered their rtp and rewards. Slowly recoup that fine out of players pockets.

Crazy fines get this big

 

[dogshead247]

lol no wonder they lowered their rtp and rewards. Slowly recoup that fine out of players pockets.

Crazy fines get this big

Of course and is why I bring this up. Because we are supposed to be under the banner of safer gambling. There is nothing safe here other than almost every casino online these days using the safer gambling initiative against players to steal their money.

 

[BozzGeeBee]

So here’s the thing , I’ve just stumbled into Videoslots gambling block aka monthly net deposits not tosh , after huge research and some due diligence this dark art comes about because you withdraw more than you deposit in some random time period , despite pissing away £200k in past 4 years (Covid to blame ) I had the temerity to withdraw £139 more than I had deposited in the first week of my monthly allowance . Chatbot and supervisor completely blanked me when I demanded to know why , I hadn’t exceeded any casino limits not by a long way . Uk gambling has a lot to answer for . It’s bonkers . Not fit for purpose . It would not surprise me if there were only the established bookies left in a years time as they primarily make their money on sports book . The rest of us will reluctantly migrate to crypto casinos , it’s the only way

 

[Reelsoffun]

Maybe you needed to set a loss limit instead of a deposit limit?, works better IMO.

 

[BozzGeeBee]

Well

Maybe you needed to set a loss limit instead of a deposit limit?, works better IMO.

well that’s the stupid thing , I have losslimits in place and no deposit limits . It appears that this monthly net deposit kicks in for any player who is lucky enough to withdraw more than deposits by a certain % or specific amount , £100 for example . Basically it’s putting a block on the account until the month end just in case you get lucky again . God forbid you actually have some luck