Just wanted to get some advice and maybe some help into the situation I'm having with videoslots right now.
I signed up for videoslots a long time ago, never deposited, never did anything and then I signed up again using my new email address and started playing with VS.
This duplicate account caused my account to get de-activated which was then fixed. Its been de-activated a couple times since then and I've been told it'd never happen again.
Recently my driving license expired and when I re-did my identification it's triggered another de-activation because of this duplicate account.
Usually its fixed within a day or two and it's fine.
But on this occasion I've been waiting nearly 20 days and I keep getting told to wait, I'll be bumped to the top of the queue all the usual customer service responses.
Today I've been asked for a GamStop form for both of my emails, they haven't even told me what this form is, how to get this form? I contacted gamstop via live chat and they said they can't assist me unless I have a GamStop exclusion. (I don't have any exclusions anywhere and never have)
Has anyone experienced this before? Is there some kind of underlying issue that I'm not aware of?
Any advice would be great, thanks.
I signed up for videoslots a long time ago, never deposited, never did anything and then I signed up again using my new email address and started playing with VS.
This duplicate account caused my account to get de-activated which was then fixed. Its been de-activated a couple times since then and I've been told it'd never happen again.
Recently my driving license expired and when I re-did my identification it's triggered another de-activation because of this duplicate account.
Usually its fixed within a day or two and it's fine.
But on this occasion I've been waiting nearly 20 days and I keep getting told to wait, I'll be bumped to the top of the queue all the usual customer service responses.
Today I've been asked for a GamStop form for both of my emails, they haven't even told me what this form is, how to get this form? I contacted gamstop via live chat and they said they can't assist me unless I have a GamStop exclusion. (I don't have any exclusions anywhere and never have)
Has anyone experienced this before? Is there some kind of underlying issue that I'm not aware of?
Any advice would be great, thanks.