Question PlayOJO withdrawal 5 days now

[candds]

I’ve been waiting 5 days for a withdrawal from play ojo. I withdrew £450 first then won more after. After 2 days i was told this was escalated due to not being able to send to my card and i needed to provide bank details. I then provided details and was told i needed a swift number so sent them an alternative bank account with my ID iv not been hearing back from them. I’ve not received emails from them iv had to find out about a new issue every single time i’ve gone on live chat rather than them contacting me. The live chat agents don’t know whats going on half of the time. Some tell
Me £1450 has been escalated and some tell me my £450 is still pending. Can anyone advise on this please?

 

[maxd]

Have you tried contacting the casino rep? They are @EGO and you'll want to send them a Private Message regarding your issue. They are usually quite helpful and these things typically get resolved straight away.

If that doesn't work out let us know and we can probably help you further with this.

Regards,
Max Drayman
Head of Dispute Arbitration & Player Complaints (PABs)

 

[candds]

I have sent him a private message, part of the withdrawal has been resolved earlier today, im just waiting for a message back regarding the rest as i don’t want to go through the same thing for the rest of the money.

Thank you for your message! If it doesn’t get resolved i will let you know

 

[EGO]

I have sent him a private message, part of the withdrawal has been resolved earlier today, im just waiting for a message back regarding the rest as i don’t want to go through the same thing for the rest of the money.

Thank you for your message! If it doesn’t get resolved i will let you know

we could only process what you first requested and that needed bank details from you twice
the rest that you requested today was paid today
Congratulations on your win !

 

[candds]

we could only process what you first requested and that needed bank details from you twice
the rest that you requested today was paid today
Congratulations on your win !

Thank you!

 

[maxd]

@candds , can you confirm that all is well? Please let us know.

- Max

 

[candds]

Yes!

It was all sorted out by the afternoon, really happy received one of the withdrawals via wire transfer already.