888 Casino refusing withdrawal and account verification- help please!

[bubblebex]

Hi all,

I have a balance of £29 I’m trying to withdraw from 888 casino. Not huge I know!

This has been going on a number of days now, every time I contact them, they ask for my documents to do an account verification. I submit them and they tell me it’ll be actioned and to wait for an email.

No email comes and so I jump back on the chat to ask for an update and lo and behold, they tell me they need to do verification and to send the documents.

6 times I’ve done this now! And each time they tell me the previous agent didn’t action it properly.

They’re also refusing to give me any details to complain.

I’m at a loss of what to do! It’s only £29 but still! How can I get my money back?

Thank you!

 

[Webzcas]

They can't just hang onto your funds. If it were me, I would inform them I want to close my account, state you have provided requested documents x number of times.

They will have to send you your balance in your account regardless.

Other members however, may be more au fait on this.

 

[bubblebex]

They can't just hang onto your funds. If it were me, I would inform them I want to close my account, state you have provided requested documents x number of times.

They will have to send you your balance in your account regardless.

Other members however, may be more au fait on this.

Hi! Thank you! Well I did get so fed up last night that I tried this and they just said they can’t close my account for me on the chat?

I’m seriously at a loss. Apparently they have no complaints team or contact address. They can’t close my account. They can’t verify my account! I mean I know it’s not life changing money- £29, but still! That’s not the point!

The annoying thing is that William Hill made me do all of this last week to get a balance of £35 off my account, and although it was annoying, it only took an hour at least!

I’m completely at a loss!

Thank you for trying to help though!

 

[Webzcas]

I am sure others will chime in. But I know as part of their licence they are not allowed to just hold onto your cash, especially if you have requested to close your account.

You may well have to email them though.

 

[SYPlayer95]

Depends if you want to play at any of their other sites.

I would ask to self-exclude. This is very different from asking to close your account.

They must act upon self exclusion and return any funds in the account back to the registered card.

Any decent operator would action this pretty quickly. From personal experience, VideoSlots didn't. Everyone else did.

 

[Webzcas]

See, I knew someone else would be able to clarify better than me

Thanks @SYPlayer95

 

[SYPlayer95]

See, I knew someone else would be able to clarify better than me

Thanks @SYPlayer95

There would be people who disagree with me im sure. But from a casino POV - there is no risk on a £29 withdrawal.