NineCasino UK reg issues

[dantheman23]

Hi guys

I saw something online about this casino that I've been an active member of for a few months. I read that there's a number of unhappy UK members who claim that they're allowed to register to the casino, deposit, play etc, but when it comes to withdrawing their winnings the casino allegedly closes their account as they don't allow UK customers. Apparently this is after the casino have verified their ID etc, so they're aware they live in the UK!?

I'm a bit worried because I've deposited a *lot* of money and maybe withdraw a few hundred pounds but back when I'd just registered. I have some winnings at the moment that I've been trying to withdraw. I enter my name, sort code and account number, it approves the withdrawal and I log on the next day and withdrawal's been cancelled and the funds returned to my casino balance. I asked why it keeps happening and they're telling me my bank account details are incorrect (they're not?!)...

Any advice? Could I get the money I've deposited at this casino back? A bit worried here!

 

[irish-ranger]

They ain't licensed in the UK so can do what ever to hell they like without any remit other than the odd bad review win win for them.

 

[Mark_Lottomart]

I really hope you get your cash Dan, but this is why CM exists, make sure to check here for regulated, trusted and accredited sites.

Fingers crossed it's just an admin error!

 

[jasonuk]

They supposedly have a rep @PaigeChilli but hasn't been seen on the forum for 18 months. They had a Khanawake license a couple of years ago but now-a-days appears to be exclusively Curacao.

Since Curacao was added to the Financial Action Task Force (FATF) grey list in October 2023, they're being forced to clean up their act - which makes things more difficult for operators interacting with jurisdictions they are explicitly prevented from offering gambling services to (such as the UK and US).

Similarly, there has been action on this side of the pond to restrict such transactions - which is why people will talk about buying crypto from an exchange first, or if it's an actual scam outfit charging you from a flower shop in eastern europe.

It's possible that your bank is not willing to process such a transaction anymore, and thus you would have to find an alternative - which being Curacao, is inevitably going to be crypto-related.

Hopefully you can get it sorted, but your options are going to be limited - they're not licensed in the UK, so there is little formal redress if things go wrong.

 

[dantheman23]

Thanks guys, yeah, I actually raised it with my bank because I noticed all the transactions on my bank statements are for random companies, not the casino.

My bank investigated it and came back to me say that the casino is using other companies to charge me for the transactions but because the transactions were authorised by myself then there's nothing they can do. I was actually more annoyed that I charged my card in GBP on the casino site but literally none of the transactions have come through under their actual business name, or GBP - random currencies like yen, and including fee's for the transactions it appears as well.

 

[jasonuk]

Unfortunately that's a pretty big red flag - they have to conceal the transactions (i.e. the foundation of money laundering) because they are not authorised to accept card payments from UK players.

 

[dantheman23]

That's pretty scary actually. Does that make me complicit to money laundering?

Do you think I could go back to my bank and push it further?

 

[jasonuk]

Banks have been dealing with this issue for a few years now, so understandably they will fight cases where they believe the customer was demonstrably negligent - that is they knew (e.g. verified with one time passcodes) or should have known.

One of the major things with real-time approval is for security but also for liability - if the bank can prove that you approved the transaction, then that is a significant defence for them in any claim of fraud.

If the bank has already investigated it then I'm not sure what your next steps would be on that front - you could ask the bank for advice here. Also be aware that all casinos react very aggressively to any chargeback mechanics, so it should be considered a last resort.

As before, see if you can get the funds via crypto - if not then you're going to be running out of options I'm afraid.

 

[justdoit]

Thanks guys, yeah, I actually raised it with my bank because I noticed all the transactions on my bank statements are for random companies, not the casino.

My bank investigated it and came back to me say that the casino is using other companies to charge me for the transactions but because the transactions were authorised by myself then there's nothing they can do. I was actually more annoyed that I charged my card in GBP on the casino site but literally none of the transactions have come through under their actual business name, or GBP - random currencies like yen, and including fee's for the transactions it appears as well.

you should check before you report see what they charger you, If they charger you from random shops etc, you could report never deliver order you made

 

[dantheman23]

Oh really??? How so?

 

[justdoit]

Oh really??? How so?

banks only see who charger you, if is random shop in Turkey Africa etc, all they know you spend money on shop not casino, every card has insurance buying online, you could easy ask for insurance pay out they do instead refund for damaged on post never delivered etc

 

[dantheman23]

I understand that but the bank's going to ask me for evidence, surely? Receipts, copies of the communication with the 'merchant'??

 

[Guntis]

What are the other options for your payouts? Tell their live chat that you like this casino and this time wish to receive your winnings to a crypto address because for some reason their system doesn't support your card.

 

[justdoit]

other option
1, many crypto casino they have send TIP to other user, maybe ask a friend to open account and send TIP they can cashout on crypto, not sure if Nine casino has that option
2 ask Slotspiner he stream on nine casino maybe he can help

You do not have permission to view link Log in or register now.

you can also find him on youtube or casinoground forum

 

[justdoit]

I understand that but the bank's going to ask me for evidence, surely? Receipts, copies of the communication with the 'merchant'??

bank all read has evidence on your bank app you made payment , Revolut bank dont ask nothing they will credit your money back under 5mins

 

[jasonuk]

bank all read has evidence on your bank app you made payment , Revolut bank dont ask nothing they will credit your money back under 5mins

you should check before you report see what they charger you, If they charger you from random shops etc, you could report never deliver order you made

Firstly they've already mentioned they've had the conversation with the bank - so they will be aware of at least part of the story.

Secondly making false declarations is asking for trouble and digging the hole deeper - just because they credit the money back doesn't mean that is the end of the story. Not only do both the bank and the merchant have a right to dispute the transaction for a period of time (I can't remember the specifics, but sometimes months and sometimes years), but if the payment has been authorised then the burden can shift from the bank to the customer.

In the case of goods not delivered they can start probing for tracking numbers, invoices etc - which you obviously wouldn't have because it wasn't that type of transaction. That then puts you on the back foot because you authorised the transaction, can't provide any documentation to support that false declaration and makes you look even more suspect. Honesty should be the best policy in these scenarios.

 

[Queenieeeee48]

They supposedly have a rep @PaigeChilli but hasn't been seen on the forum for 18 months. They had a Khanawake license a couple of years ago but now-a-days appears to be exclusively Curacao.

Since Curacao was added to the Financial Action Task Force (FATF) grey list in October 2023, they're being forced to clean up their act - which makes things more difficult for operators interacting with jurisdictions they are explicitly prevented from offering gambling services to (such as the UK and US).

Similarly, there has been action on this side of the pond to restrict such transactions - which is why people will talk about buying crypto from an exchange first, or if it's an actual scam outfit charging you from a flower shop in eastern europe.

It's possible that your bank is not willing to process such a transaction anymore, and thus you would have to find an alternative - which being Curacao, is inevitably going to be crypto-related.

Hopefully you can get it sorted, but your options are going to be limited - they're not licensed in the UK, so there is little formal redress if things go wrong.

Hi guys

I saw something online about this casino that I've been an active member of for a few months. I read that there's a number of unhappy UK members who claim that they're allowed to register to the casino, deposit, play etc, but when it comes to withdrawing their winnings the casino allegedly closes their account as they don't allow UK customers. Apparently this is after the casino have verified their ID etc, so they're aware they live in the UK!?

I'm a bit worried because I've deposited a *lot* of money and maybe withdraw a few hundred pounds but back when I'd just registered. I have some winnings at the moment that I've been trying to withdraw. I enter my name, sort code and account number, it approves the withdrawal and I log on the next day and withdrawal's been cancelled and the funds returned to my casino balance. I asked why it keeps happening and they're telling me my bank account details are incorrect (they're not?!)...

Any advice? Could I get the money I've deposited at this casino back? A bit worried here!

Did you get any further with this Dan? I too have found out they are no longer licensed here however I believe they have to be in order to provide us with the ability to gamble. I am questioning their compliance as they’ve not spotted my compulsive behaviour and frankly been negligent. Now I’m worried but like you they knew exactly where I’m based

 

[jasonuk]

I too have found out they are no longer licensed here however I believe they have to be in order to provide us with the ability to gamble.

Nope, this is a common misconception - any UK-based operator has to be licensed by the UKGC, but those based outside the UK are not bound by UKGC regulations. This means that they are not bound by regulations (including responsible gambling), or other commitments like dispute resolution.

Also, I'm not aware that they were ever licensed in the UK - their previous license was Khanawake and when I looked into it four months ago (earlier in this thread) they were based in Curacao.

If you feel that you have a gambling problem - GAMSTOP is only going to help with UK-based sites, so perhaps talk to your bank about setting a block on gambling transactions (and crypto transactions if possible), and there are more aggressive options such as BetBlocker discussed here.

Be aware that the scummiest sites on the high seas are actively targetting problem gamblers - so be alert that it may not be negligence but could be malice.