Hi
On the 1 May 2024 I committed a heinous crime, a crime so bad my accounts at Videoslots and Mr Vegas were immediately locked, what was this crime, that was so bad no one at the casinos knows how to reopen my accounts? The crime was.... I dared to move house. In committing this mortal sin and updating my new address my accounts were immediately made inactive.
After sending my proof of address to both sites the same afternoon they still could not reactivate my account, after spending days communicating with live chat and constantly receiving generated emails saying your account is now working and then being told it's your cookies delete your cookies etc, still no joy, it cannot be a cookies issue when the account is inactive on mobile and pc and any browser. I have £9.92 in the account I was also given the ridculous advice by one live chat operative to deposit some money to be able to withdraw it, when I clearly cannot deposit or withdraw.
I decided to try the Videoslots rep on here, again after weeks of nothing happening except the generated emails and just being told it was being looked into, I asked them to refer it to someone who might know how to fix it and was told it would be passed to their developers but this is a long process.
On 30 May I asked the Videoslots rep if there was any update and received the following response:
After further review of this issue, it was noticed that there is a technical issue which we have forwarded to our Developers as they identified it. They have implemented a fix for this ever since, however, they will need to rectify the issue for the users which have already been affected manually.
As of now, we haven't received any further updates yet, but rest assured your account was added to the list to fix, and we'll make sure to let you know as soon as the team in charge confirms that the issue has been fixed for your account.
It is now 19 June and still my Videoslots account is inactive and it has £9.94 sat in it staring at me for the last 7 weeks, I am unable to deposit or withdraw, play any battles or any games but they handily keep sending me emails offering me fantastic deposit bonuses and free spins to add salt to the wounds.
All this because I moved house, no other casino I changed my address with has had any such issue and Videoslots tell me there is no reason my account should be inactive as I am fully verified so it's anyone's guess how long this situation will continue.
Maybe @Mr Wild has some idea how to resolve this issue or knows how long the waiting time is .
I
On the 1 May 2024 I committed a heinous crime, a crime so bad my accounts at Videoslots and Mr Vegas were immediately locked, what was this crime, that was so bad no one at the casinos knows how to reopen my accounts? The crime was.... I dared to move house. In committing this mortal sin and updating my new address my accounts were immediately made inactive.
After sending my proof of address to both sites the same afternoon they still could not reactivate my account, after spending days communicating with live chat and constantly receiving generated emails saying your account is now working and then being told it's your cookies delete your cookies etc, still no joy, it cannot be a cookies issue when the account is inactive on mobile and pc and any browser. I have £9.92 in the account I was also given the ridculous advice by one live chat operative to deposit some money to be able to withdraw it, when I clearly cannot deposit or withdraw.
I decided to try the Videoslots rep on here, again after weeks of nothing happening except the generated emails and just being told it was being looked into, I asked them to refer it to someone who might know how to fix it and was told it would be passed to their developers but this is a long process.
On 30 May I asked the Videoslots rep if there was any update and received the following response:
After further review of this issue, it was noticed that there is a technical issue which we have forwarded to our Developers as they identified it. They have implemented a fix for this ever since, however, they will need to rectify the issue for the users which have already been affected manually.
As of now, we haven't received any further updates yet, but rest assured your account was added to the list to fix, and we'll make sure to let you know as soon as the team in charge confirms that the issue has been fixed for your account.
It is now 19 June and still my Videoslots account is inactive and it has £9.94 sat in it staring at me for the last 7 weeks, I am unable to deposit or withdraw, play any battles or any games but they handily keep sending me emails offering me fantastic deposit bonuses and free spins to add salt to the wounds.
All this because I moved house, no other casino I changed my address with has had any such issue and Videoslots tell me there is no reason my account should be inactive as I am fully verified so it's anyone's guess how long this situation will continue.
Maybe @Mr Wild has some idea how to resolve this issue or knows how long the waiting time is .
I