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Videoslots withdrawl denied and Account blocked.

Discussion in 'Online Casinos' started by Fabio1307, Jan 5, 2019.

    Jan 5, 2019
  1. Fabio1307

    Fabio1307 Violated zero tolerance policy rule: 2.1

    Location:
    Switzerland
    Hello together,
    First i have to say my english is not my main languege. I try so good as possible.

    So I signed up for video slots on 26.12.18 and deposited 1000 Euro via Sofortüberweisung. This went without problems. After an up and down at the Slos I won Queen of Riches 5800Euro. I kept on playing and managed to get Jemming Jars to 10500Euro. I played further 500 euros and then I wanted to pay the buzzer of 10'000 Euro. The first verification steps went without problems. The only verification step that took longer was "Verify Immediately". There, any documents were required. First, a screenshot of my e-banking, then a screenshot of the contract number etc, this was all on the first screenshot. Then came the request that I should send the bank statement in paper format. I followed him and send him.
    First he was rejected, I sent him again and suddenly I got the mail that I'm verified. So after that I wanted to make the payout. However, after about 5-10 minutes, after filling in the payment request, I always got the mail withdrawl denied.
    I contacted support and started the whole game. On the questions why the payout was blocked again and again I only got the statement the deposit would not be paid. I should bring a confirmation from the bank and then I could pay off. After I closed chat because I wanted to sign up for video slots and lo and behold, Account deactivated.
    Again I tried to reach support. After countless attempts, I got the message that I have violated the terms and conditions term1,4. After further demand what I should have done exactly wrong, I always got the same answer: Term 1.4.
    Videoslots reserves before me a reason why my account is blocked.

    All this I can confirm by e-mails and saved chats. I am really disappointed with video slots.

    Meanwhile, I have received a mail that you have received the money. My account still remains blocked because I have violated Term1,4.

    I hope someone can help me.
    Best regards
    Fabio
     
  2. Jan 5, 2019
  3. keegannye

    keegannye Experienced Member

    Location:
    Mars

    Sure can Fabio, Swedish is not my language at all......


    you cant do much.... these are the terms and conditions

    1.4. Videoslots förbehåller sig rätten att enligt eget gottfinnande:

    • neka att en person öppnar ett Videoslots-konto och/eller stänger ett befintligt konto, neka insättningar utan vidare förklaring, förutsatt att alla redan gjorda insatser och vinster kommer att hedras av företaget så länge dessa inte uppstod genom bedrägeri eller på annat olagligt sätt;
    • upphäva och/eller ställa in personens tillgång till kampanjer, tävlingar eller andra tjänster, när;
    • Videoslots är av åsikten att det finns legitima tveksamheter gällande att kontot är, har varit eller kan vara:
      • i syfte för illegala, bedrägliga eller ohederliga aktiviteter;
      • begära dokument för verifiering av identitet, auktorisationen att använda ett specifikt kort (bland annat förbetalda kort) och/eller andra fakta som tillhandahållits av kontoinnehavaren, innan uttag utförs;
      • inneha och förvalta medel som tillhör kontoinnehavaren i enlighet med allmänt accepterade riktlinjer;
      • för kontanthantering. Detta kan omfatta en finansiell institution och/eller en leverantör av en betalningslösningar som;
      • anförtros med att inneha medel för och/eller i förmån för kontoinnehavaren
      • förverkar och/eller konfiskerar medel som finns på ett konto och/eller vägrar att uppfylla ett krav, i händelse att, direkt eller indirekt, dessa villkor har överträtts och/eller obehörigt på annat sätt.
    • begränsa och vägra ta emot satsningar och avsluta event eller spel från att erbjudas på platsen.
    Or in english for those reading

    1.4. Videoslots reserves the right at its sole discretion:

    • deny that a person opens a Video Slots account and / or closes an existing account, denies deposits without further explanation, provided that all actions and profits already made will be honored by the Company as long as they did not arise through fraud or otherwise unlawfully;
    • cancel and / or cancel the person's access to promotions, competitions or other services, when;
    • Video slots are of the opinion that there are legitimate doubts that the account is, has been or may be:
      • for the purpose of illegal, fraudulent or dishonest activities;
      • requesting documents for identity verification, authorization to use a specific card (including prepaid cards) and / or other facts provided by the account holder, before making withdrawals;
      • hold and manage funds belonging to the account holder in accordance with generally accepted guidelines;
      • for cash handling. This may include a financial institution and / or a payment solution provider such as;
      • be entrusted with holding funds for and / or in favor of the account holder
      • forfeits and / or confiscates funds that are in an account and / or refuses to fulfill a requirement, in the event that, directly or indirectly, these conditions have been violated and / or unauthorized in another way.
    • limit and refuse to receive bets and end events or bets from being offered on the spot.



    Maybe many years ago you had an account or used the wrong card but these guys will help

    @Team.Videoslots
     
  4. Jan 5, 2019
  5. Playford7

    Playford7 Senior Member MM

    Occupation:
    Offshore worker
    Location:
    North east England
    Beat me to sending the link lol
     
    NeverLucky likes this.
  6. Jan 5, 2019
  7. keegannye

    keegannye Experienced Member

    Location:
    Mars

    Outsourcing we are doing VS job and we dont get paid for it LOL. If customer support was like this across the world everyone would be much happier. Not having a go at VS customer support lovem, but just saying we were fast
     
    Supababe and NeverLucky like this.
  8. Jan 5, 2019
  9. Fabio1307

    Fabio1307 Violated zero tolerance policy rule: 2.1

    Location:
    Switzerland
    But in the terms they write that VS have to pay me out befor they block my account. Thats there own rules.
     
  10. Jan 5, 2019
  11. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Hi Fabio,

    I will alert @Team.Videoslots to your thread, maybe they can help.
     
    NeverLucky likes this.
  12. Jan 5, 2019
  13. NeverLucky

    NeverLucky is actually lucky sometimes

    Location:
    Germany
    Hes from Switzerland not from Sweden :p

    @Fabio1307 : Contact @Team.Videoslots , maybe they can help you out or comment on the situation. You can write a PM by clicking on their name and clicking on "Send Private Message".
     
    Chipkin9, kretz1, Temprush and 2 others like this.
  14. Jan 5, 2019
  15. Gaz237

    Gaz237 Senior Member MM

    Occupation:
    Retired
    Location:
    chelmsford UK
    No point being fast if you send a Swiss bloke a translation in Swedish:p
     
    NeverLucky likes this.
  16. Jan 5, 2019
  17. keegannye

    keegannye Experienced Member

    Location:
    Mars
    Whoops. Hes not the only one that didnt read the fine print it seems. Maybe im more like a customer service agent then it seems lol


     
    Guntis, ternur, Mouche12 and 3 others like this.
  18. Jan 5, 2019
  19. Timo0510

    Timo0510 Full Member

    Location:
    Germany
    Hello Fabio,

    We talked on a German Board about it.To be fair u should say,u Deposit from your Friends IP / House and he is also registered on VS.Thats the Main problem on this Situation i think.

    However,here is the right Place to clear that. @Team.Videoslots will for sure help u to clear the Situation i think :)

    Welcome on Casinomeister Forum :)
     
  20. Jan 5, 2019
  21. Team.Videoslots

    Team.Videoslots Award Winning Casino rep

    Location:
    Malta
    Hi @Fabio1307,

    Please be aware that we do not believe it will be beneficial to discuss this matter on a public forum. We stand by our decision to close your account due to breaching Term 1.4 found in our Terms and Conditions (You must register/login in order to see the link.).

    You are more than welcome to either contact us directly by sending an e-mail to This email is not visible to you. or by filing a complaint with the MGA by going to the following link You must register/login in order to see the link..

    Best regards,
    Team Videoslots.
     
    robby811 and Borgie like this.
  22. Jan 5, 2019
  23. Fabio1307

    Fabio1307 Violated zero tolerance policy rule: 2.1

    Location:
    Switzerland
    Hello, now they tell me I have violated against term 1.3 and 1.4. But what exactly will not be communicated to me.
     
  24. Jan 5, 2019
  25. Fabio1307

    Fabio1307 Violated zero tolerance policy rule: 2.1

    Location:
    Switzerland
    I think this is exactly the right place to discuss it. According to their terms and conditions you have to pay me my money before you block an account.



    I do not understand the problem of Video Slots. You just tell me Term 1.4 etc. But what I did exactly should not tell me. Finally, you let me deposit then you should also pay me off. For me, the matter would be done with videoslot when I get my money. Anyone who is ever against playing is out of the question for me.
     
  26. Jan 5, 2019
  27. Gaz237

    Gaz237 Senior Member MM

    Occupation:
    Retired
    Location:
    chelmsford UK
    Timo above has said what you did. and its been discussed on the German forum

    I'm presuming you took another Sign up/ Welcome bonus, of which, only one is allowed per household/isp
     
    NeverLucky likes this.
  28. Jan 5, 2019
  29. NeverLucky

    NeverLucky is actually lucky sometimes

    Location:
    Germany
    Im reading through the German Thread right now.

    He said he did not take the Welcome Bonus but played at his Friends place and his Friend had an Account at Videoslots but has Self-Excluded this Account.
     
    Chipkin9, Gaz237, Borgie and 2 others like this.
  30. Jan 5, 2019
  31. Playford7

    Playford7 Senior Member MM

    Occupation:
    Offshore worker
    Location:
    North east England
    If that’s the case as it appears the score reads...
    Videoslots 1-0 OP
     
    NeverLucky and robby811 like this.
  32. Jan 5, 2019
  33. Aryol

    Aryol Full Member

    Occupation:
    None
    Location:
    DE
    I think this case is really poorly handled by Videoslots, I love them but in this case they should give the man at least his money back (or did they gave him the deposit amount back? If yes, then I am fine with the result).
     
    Guntis likes this.
  34. Jan 5, 2019
  35. Playford7

    Playford7 Senior Member MM

    Occupation:
    Offshore worker
    Location:
    North east England
    What?? Even if he takes a bonus twice and has 2 accounts?.. surerly not if that’s the case..
     
    robby811 and NeverLucky like this.
  36. Jan 5, 2019
  37. NeverLucky

    NeverLucky is actually lucky sometimes

    Location:
    Germany
    He didn't take the Bonus. But registering and playing at your Friends place who is SE'd at that casino certainly does not help the case and makes it rather suspicious - for me at least.
     
    jodib71, Gaz237, Borgie and 1 other person like this.
  38. Jan 5, 2019
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    What are the odds, eh? :p

    @Fabio1307 - give it a rest. It's a weekend and no one needs to be putting out fires. Besides, the casino rep already said that they won't discuss it here, and they have referred you to the MGA. You can also submit a PAB here - but please read the PAB terms before submitting it.
    Submit Your Online Casino Complaint - Casinomeister

    Also, please reread our zero tolerance policy on posting complaints. I have a feeling you skipped that part. Just because your English is not that good does not excuse you from following the forum rules. Thank you.
     

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