Videoslots complaints

Dgbailey96

Newbie member
Joined
Sep 16, 2020
Location
Glasgow
Can some tag the forum member for Videoslots?

Can’t remember their name, mr wild or something I think? Yet further regular issues with Videoslots and a snails approach to resolve....

Don’t know why I deposit 10s of thousands of £s here,

Is it time for a new casino?

@teamvideoslot
 
Award winning Videoslots is reviewed by Casinomeister

ReactZzHDx

Newbie member
PABaccred
Joined
Jan 16, 2022
Location
UK
Worse casino ever, they are scammers and they don't follow UKGC guidelines, I have proof of everything. and there customer service is useless, god knows what they get paid for
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
SO LIKE, iam from Ontario and looks to me that video slots is slowly but surely eliminating Ontario from playing there, can't see the slots section, some people got an email saying they can't play their anymore, I never got an email,i played 500$ freeroll Dracula this morning, now won't even let you deposit .Video slots boy if this is the way you deal with shit, you are truly trash no communication, I have played there since 2017, loyal customer, you should be ashamed of yourself, who you think you are, your going down. Loosers
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
SO LIKE, iam from Ontario and looks to me that video slots is slowly but surely eliminating Ontario from playing there, can't see the slots section, some people got an email saying they can't play their anymore, I never got an email,i played 500$ freeroll Dracula this morning, now won't even let you deposit .Video slots boy if this is the way you deal with shit, you are truly trash no communication, I have played there since 2017, loyal customer, you should be ashamed of yourself, who you think you are, your going down. Loosers
ya, been weird
let me play tournies, today a blank slots screen.
Weirdly, my ecashout from Friday (approved) still hasnt hit my bank acct which normally woud be 12 hrs.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
TOTALLY WRONG, I WILL FILE A PAB IF NEED BE, FOR THE POINT OF IT, TOTALLY WRONG NO COMINICATION.
Maybe there has been no COMINICATION with you.

But they did communicate what was happening.

Hi @dionysus and All,

Thank you for your patience.

As you may be aware, on 4 April 2022 the province of Ontario launched its regulated online market. Videoslots is currently in the process of obtaining approval to offer its services in Ontario. Until such approval is received, you will be unable to play. You can however log in and withdraw any balance you have on your account.

We apologise for the inconvenience and will update you once we have received the necessary approval allowing us to recommence our service to you.

Kind regards!
Team Videoslots.

Hi everyone and thank you.

I have now addressed the Ontario situation in our Battle of Slots thread:

As you may be aware, on 4 April 2022 the province of Ontario launched its regulated online market. Videoslots is currently in the process of obtaining approval to offer its services in Ontario. Until such approval is received, you will be unable to play. You can however log in and withdraw any balance you have on your account.

I will keep you updated.

Kind regards,
Team Videoslots!
So if you think filing a PAB will magically move you to a location where you can play give it a shot.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Went to live help earlier about some missing free spins, think it was 10 on Starburst

"HEY WHERE ARE MY 10 FREE SPINS" I said

"one moment, while we check" they replied

couple of minutes later

"Thanks for holding, your 5 free spins are now in your account"

"NO, NO, NO THERE IS SUPPOSED TO BE 10 NOT 5" I responded

"That's what you get for shouting, Have a nice day ahead"
 

goatwack

We call him....Humperdoo
CAG
Joined
Aug 29, 2012
Location
Londonia
I'm writing all these quotes down, they're life- affirming
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
What I have noticed at Videoslots is that I am getting less game time for my deposits and way less withdrawals than 12 months ago.

I am not playing games advertised at a lower rtp either. Every game I play just seems dead. Nowhere near the site it used to be and a sign of the way online gambling seems to be heading for UK players.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Can some tag the forum member for Videoslots?

Can’t remember their name, mr wild or something I think? Yet further regular issues with Videoslots and a snails approach to resolve....

Don’t know why I deposit 10s of thousands of £s here,

Is it time for a new casino?

@teamvideoslot
I didn't know it was that difficult to find the Accredited Casinos rep members. It's two clicks away on every page of this forum. You just need to look. Don't be that kind of lazy member.
Accredited Casino Reps

Worse casino ever, they are scammers and they don't follow UKGC guidelines, I have proof of everything. and there customer service is useless, god knows what they get paid for
This is not one of those forums where you can just post and make these claims. If you are accusing them of this, you need to state your case. We have policies on these sort of posts. Please read the rules about posting complaints.
Again - two clicks away from every page.
Forum Rules

SO LIKE, iam from Ontario and looks to me that video slots is slowly but surely eliminating Ontario from playing there, can't see the slots section, some people got an email saying they can't play their anymore, I never got an email,i played 500$ freeroll Dracula this morning, now won't even let you deposit .Video slots boy if this is the way you deal with shit, you are truly trash no communication, I have played there since 2017, loyal customer, you should be ashamed of yourself, who you think you are, your going down. Loosers
Why the aggressive attitude? They are in the process of getting licensed in Ontario - and this has been posted earlier as Paul has pointed out.
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
Well video slots who I forgot allready, betrivers holy wow , 5 k in 2 days withdrawal, via etransfer 30 min, like wow, trusty, never seen anything like it, being from Ontario, amazing, by by olg.
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
What a beautiful thing 30 minutes in my account,
 

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