Videoslots withdrawal

[jose_murinho]

Hello I win pretty big amount 77.050 € and im waiting for withrwqal from 4th august. Before I won couple of times 10k € on Videoslots and mrvegas and was never problem before with payout the money always takes few min. They ask to verify SOW, I send them what they want every time when they ask I make complain to them and everything was finished 12th September. They send email that everything is approved and they just make manual withrwal into my account but I never ask for it always money was send to my visa. Anyway my money should be on my account after 5 days, so its should be 19th September because of weekend. After this I send then an email and they again ask for bank statement from 12th until 19th so I send them. And now some pspb department is checking the case. Anybody have something like me? Can I complain to MGA because I already complain to them that withrwal takes so long.

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[Nate]

Hi Jose,

I hope all is well at Roma.

Yes, you can complain - read the rules. Click here> Submit Complaint

Nate

 

[Team.Videoslots]

Hello @jose_murinho

Could not find your account. Could you send us your email address and date of birth in private message so we can take a look at the case?

Thanks in advance.

Kind regards,
Team Videoslots

 

[jose_murinho]

Its show some problem abiut spam. But jy email is m******ki@*r***nm***.com
2**5*99*

 

[orion]

Hello @jose_murinho

Could not find your account.

try under the name "the special one".

 

[jose_murinho]

I dont know why i cant send you private message But I Think that you dont have so much People who is waiting for 77 050 001 Eur

 

[pinnit2014]

If they’re paying out 77m euros to one person, there may well be no more VS

 

[jose_murinho]

If they’re paying out 77m euros to one person, there may well be no more VS

Sorry my bad 77k euro

 

[Team.Videoslots]

Hi @jose_murinho

I manage to locate your account.

I have asked an update about it. Should get something soon.

Kind regards,
Team Videoslots

 

[jose_murinho]

.

 

[jose_murinho]

You have any news?

 

[Team.Videoslots]

Hi @jose_murinho

Unfortunately no update yet. We have been in contact with the payment provider. Your withdrawa was stopped due to a security check by the payment provider due to the high amount. We have provided everything to them to ensure that the payment is released as soon as possible.

You should receive confirmation soon.

Kind regards,
Team Videoslots

 

[justdoit]

Sorry my bad 77k euro

for VS 77k is nothing is lot of players play on high bets on VS this guy every month he lose or win 100k on Vs

 

[jose_murinho]

So what is the status

 

[Poggers]

for VS 77k is nothing is lot of players play on high bets on VS this guy every month he lose or win 100k on Vs

Do you like to eat your mic or something?

 

[jose_murinho]

@Team.Videoslots what is the status.

 

[Team.Videoslots]

Hi @jose_murinho

I'm checking with update on the case.

Kind regards,
Team Videoslots

 

[Team.Videoslots]

Hi @jose_murinho

The payment should have been processed.

Please allow some time to receive it.

Kind regards,
Team Videoslots

 

[jose_murinho]

@Team.Videoslots so i will have my money today?

 

[Team.Videoslots]

Hi @jose_murinho

Unfortunately, I have no definite answer to that.

But what I can tell is that our payment department has approved the payment and, to my understanding, the payment provider has done that, also.

Please, note that normal transaction times applies to the payment, so, you should expect to receive the funds within 5 business days. Most likely sooner.

In any case, if there's any issues, please do contact us.

Kind regards,
Team Videoslots

 

[hubbadubbadingdong]

So did you get your money ?