Video slots refuse to verify my account 4 days and absolutely nothing getting done

Bazjones

Banned User
PABnoaccred
Joined
Mar 24, 2021
Location
Gateshead
Well if you made a PAB you will not learn anything from it as it will be scrapped since you keep going on.

Read the PAB rules. If you have an open PAB do not comment about the PAB in anyway or it will be scrapped.

Cool im now out of this convo!!! .
 

xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
The terms they said they are relying on:

1.14. Videoslots reserves the right, at its own discretion, to:

1.14.1. refuse the opening of a Player Account or to close an existing Player Account;

1.14.2. refuse deposits without any explanation, provided that any wagers, or if winnings already made, will be honoured by Videoslots as long as these were not acquired by fraud or other illegal or illicit means; and/or

1.14.3. suspend or cancel the Player Account, at Videoslots’ own discretion, from promotional activities, competitions or other services.


1.14.1 Clearly doesn't apply
1.14.3 Clearly doesn't apply

Leave's 1.14.2 which clearly states winnings will be honoured UNLESS fraud etc. They didn't honour the winnings so therefore it is clear what they are suggesting.

They will not go into detail with him about it, it is as simple as that. If they are considering or have submitted a SAR they cannot tell him they suspect fraud. He can ask all he likes, but it is wasting time as the term they quoted clearly show what they suspect, and they aren't going to go further into detail.
alright i get your point but im sure they should be referring him to terms that are relevant and not 20 different entries of terms that could apply but may not
 

xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
last comment on this becuase baz want to do his PAB i think the referred him to terms that say ,Videoslots reserves the right, at its own discretion, to: ,all below could apply
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
alright i get your point but im sure they should be referring him to terms that are relevant and not 20 different entries of terms that could apply but may not
There are 3, and only one that could apply.
I don't think it has been handled well, and as I've said in the thread previously, their customer service has been dreadful, but I don't think he has helped himself either by constantly badgering them, which can be a red flag in itself, and can cause a company (not just casinos) to look at things more closely.
Try making an insurance claim, then ringing them 10 times a day asking where your money is, see how quickly they start digging deeper.

I can see multiple red flags in this thread myself, so am sure Videoslots can see more in the multiple bits of communications they have had with him.
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi,

i just made a pab well i hope i did anyway, i give up with live chat now those guys are a waste of space! absolutely useless


( thanks for everyone's input and help too! )
@maxd -- If he has any difficulties submitting a PAB, could you assist him, please?

Have a nice weekend ahead, all.

Kind regards,
Team Videoslots
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
yes i understand that but he can learn it is a fraudulent by asking enquiry, they will say if they suspect this to him , until he learns that he should ask. relevant question that vs can answer, if its not fraudulent then VS should explain ,we don't know if it is fraudulent , unless i missed somthing, so really my advise would still stand as good

Your advice is complete bollox.
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Your right close it and withdraw if any concerns but they wont do nothing
Accounts fully verified top too bottom
1. Photo ID
2. Proof of Address
4. Proof of payments/ deposits earnings
5. Selifie holding ID and phone number phone bill

I dont get them i used playzee won 16k 1st deposit paid out within 30min no verification
Used sun vegas won 11k paid out in 30min no verification

Any negativity on here is low roller guys 20p spins looking for likes

i only want a sensible reply from them thats all i ask
With all due respect your full of shite and unfortunately for you it seems V S have seen thru this shite..
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
coming from you , ok chief , my advise was good actually so we disagree there don't we, do yourself a favour and maybe explain why next time now that's good advice, something for you, no charge

It was fully explained to you as to why your advice was wrong, by far more experienced members, yet you decided your advice was still correct and it still stands.

My point also still stands, Your talking complete bollox.
 
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xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
It was fully explained to you as to why your advice was wrong, by far more experienced members, yet you decided your advice was still correct and still stands.

My point also still stands, Your talking complete bollox.
yeah and my point still stand, the terms are not directly linked, he has several terms to choose from VS referred to this only (Videoslots reserves the right, at its own discretion, to:), so until its clear i gave advise that he should ask to get as much as information as possible, because once a complaint is done the decision can be final, and you don't have a claim then, I'm not sure about PAB though, so yes he should continue to get the relevant information there is no evidence he has fraudulent activity, and VS should issue direct terms to such claims if this is the case, my advise still stands, he has chosen to do PAB i have no experience about so let him do this and hope he can get this resolved, and just because an experienced member has commented about it does qualify them more correct over me, actually i think hes wrong video slots should refer him baz to the correct terms directly on point, otherwise there not being fair, and also i agree with him did you not read all that if it is fraudulent then i understand the casino is limited with communication and the case, but there a point which all seem to miss, VS need to refer him to the relevant terms and not refer to several terms so he can guess, its wrong my points are made on the basis its non fraudulent, no evidence is suggesting it is because he hasn't been advised in the correct way which is unfair, so actually when you said im talking bollox i return the gesture.
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
yeah and my point still stand, the terms are not directly linked, he has several terms to choose from VS referred to this only (Videoslots reserves the right, at its own discretion, to:), so until its clear i gave advise that he should ask to get as much as information as possible, because once a complaint is done the decision can be final, and you don't have a claim then, I'm not sure about PAB though, so yes he should continue to get the relevant information there is no evidence he has fraudulent activity, and VS should issue direct terms to such claims if this is the case, my advise still stands, he has chosen to do PAB i have no experience about so let him do this and hope he can get this resolved, and just because an experienced member has commented about it does qualify them more correct over me, actually i think hes wrong video slots should refer him baz to the correct terms directly on point, otherwise there not being fair, and also i agree with him did you not read all that if it is fraudulent then i understand the casino is limited with communication and the case, but there a point which all seem to miss, VS need to refer him to the relevant terms and not refer to several terms so he can guess, its wrong my points are made on the basis its non fraudulent, no evidence is suggesting it is because he hasn't been advised in the correct way which is unfair, so actually when you said im talking bollox i return the gesture.
I'm not wrong, but feel free to explain exactly how I am, including links to some legislation to back up your claims. You are welcome to read up on the tipping off rules to see why Videoslots may have a perfectly legitimate reason not to say outright what they suspect.
I didn't know you had seen all the documentation to be able to say theres no evidence to say there is any fraud taking place.
Videoslots are under no obligation to explain to the customer why they suspect fraud, if they do that it would allow criminals to adjust how they do things. No different to if your bank closes your account suspecting fraud, they will not tell you how they came to that conclusion.
There are red flags all through this thread that something wasn't right and I knew what was eventually going to happen. I will also predict, the only way the OP will have any slim chance of getting his winnings is by going to court, but I'll put money on that doesn't happen.
So out of interest, what experience do you have in this field to give advice?
 

xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
I'm not wrong, but feel free to explain exactly how I am, including links to some legislation to back up your claims. You are welcome to read up on the tipping off rules to see why Videoslots may have a perfectly legitimate reason not to say outright what they suspect.
I didn't know you had seen all the documentation to be able to say theres no evidence to say there is any fraud taking place.
Videoslots are under no obligation to explain to the customer why they suspect fraud, if they do that it would allow criminals to adjust how they do things. No different to if your bank closes your account suspecting fraud, they will not tell you how they came to that conclusion.
There are red flags all through this thread that something wasn't right and I knew what was eventually going to happen. I will also predict, the only way the OP will have any slim chance of getting his winnings is by going to court, but I'll put money on that doesn't happen.
So out of interest, what experience do you have in this field to give advice?
i already did explain im not anymore ok thank you
 

xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
hello there's not any evidence as their, that baz has been given, any they haven't referred him to the terms if the suspect fraudulent? what i was saying is they referred him to (Videoslots reserves the right, at its own discretion, to:) and underneath this it carries on the terms and gives example he has to guess because he doesn't know does he which terms apply thats what im saying, well they are able to refer him to the correct terms and they haven't directly
 

xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
I'm not wrong, but feel free to explain exactly how I am, including links to some legislation to back up your claims. You are welcome to read up on the tipping off rules to see why Videoslots may have a perfectly legitimate reason not to say outright what they suspect.
I didn't know you had seen all the documentation to be able to say theres no evidence to say there is any fraud taking place.
Videoslots are under no obligation to explain to the customer why they suspect fraud, if they do that it would allow criminals to adjust how they do things. No different to if your bank closes your account suspecting fraud, they will not tell you how they came to that conclusion.
There are red flags all through this thread that something wasn't right and I knew what was eventually going to happen. I will also predict, the only way the OP will have any slim chance of getting his winnings is by going to court, but I'll put money on that doesn't happen.
So out of interest, what experience do you have in this field to give advice?
my advise was good i stand by it, it was advise on the fact that this case he has is non fraudulent but you keep suspecting that it is, my main point which you didn't pick up on ironically , was that VS haven't linked him to the correct terms directly they said this (Videoslots reserves the right, at its own discretion, to: ) and underneath there is several terms and it keep going, its unreasonable from VS to issue him terms that many could apply for all he knows. and you mention you didn't know i seen the documents to say there no evidence sarcastically, ok let me put this on you same question i didnt know there was evidence to say this was fraudulent, its reasonable to act like its not a fraudulent case when there no reason for baz to suggest it is , so thats why i advised him on asking relevant questions , you don't act on something you don't know you keep with relevant until you learn the truth im no expert but i stand by what i say, i think your the unreasonable one truthfully
 

xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
the point is they should refer to correct terms , otherwise my advise is good until he learns the truth, then i agreed with your advise but untill VS be it more reasonable then he should act accordingly, your info is majority correct but not relevant ,there is no evidence of your claims , i dont know whtis is a guess when they suspect fraudulent they should issue the correct terms bare in mind they issued terms in a snide way
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
yeah and my point still stand, the terms are not directly linked, he has several terms to choose from VS referred to this only (Videoslots reserves the right, at its own discretion, to:), so until its clear. 1. i gave advise that he should ask to get as much as information as possible, because once a complaint is done the decision can be final, and you don't have a claim then, I'm not sure about PAB though, so yes he should continue to get the relevant information 2. there is no evidence he has fraudulent activity, and VS should issue direct terms to such claims if this is the case, 3. my advise still stands, he has chosen to do PAB i have no experience about so let him do this and hope he can get this resolved, 4. and just because an experienced member has commented about it does qualify them more correct over me, 5. actually i think hes wrong video slots should refer him baz to the correct terms directly on point, otherwise there not being fair, and also i agree with him did you not read all that if it is fraudulent then i understand the casino is limited with communication and the case, but there a point which all seem to miss, 6. VS need to refer him to the relevant terms and not refer to several terms so he can guess, its wrong my points are made on the basis its non fraudulent, no evidence is suggesting it is because he hasn't been advised in the correct way which is unfair, so actually when 7. you said im talking bollox i return the gesture.

1. VS or any other Casino will not give out information to a player, as to why an account has been flagged and/or closed, this is why he has been told to take it to ADR or PAB. The reason is this could give information to others to try and bypass KYC/SOW.

This was explained to you by seasoned members here, along with members that actually works for Casinos, yet you have been a member for 4 days and think you know better.

2. How do you know there is no evidence?. Plus they would not give him any evidence anyway, that would only be disclosed to an ADR/PAB and he would never no details.

3. Your advice is still bollox.

4. It does when multiple members tell you that you are incorrect.

5. More bollox

6. VS do not have to give him the exact reason, the terms they gave him are standard casino wide (surely you would know this being the expert, that you seem to think you are?). Saying it's not fair is just LOLOLOL) You have no idea weather it's due to fraudulent activities or not, so your point is mute away.

7. Yes i did and from your new posts above you still are. Theres no point you being involved with a forum as you seem to only believe what you post and are giving incorrect advice to other members. AKA Talking bollox.
 
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colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
my advise was good i stand by it, it was advise on the fact that this case he has is non fraudulent but you keep suspecting that it is, my main point which you didn't pick up on ironically , was that VS haven't linked him to the correct terms directly they said this (Videoslots reserves the right, at its own discretion, to: ) and underneath there is several terms and it keep going, its unreasonable from VS to issue him terms that many could apply for all he knows. and you mention you didn't know i seen the documents to say there no evidence sarcastically, ok let me put this on you same question i didnt know there was evidence to say this was fraudulent, its reasonable to act like its not a fraudulent case when there no reason for baz to suggest it is , so thats why i advised him on asking relevant questions , you don't act on something you don't know you keep with relevant until you learn the truth im no expert but i stand by what i say, i think your the unreasonable one truthfully
ok, so I've been involved in the gambling industry for 20+ years.
I am telling you with that experience, videoslots will not tell him what you want them to. That is wasting his time and will extend how long it takes to get to a conclusion. You said there is no evidence of fraud, to say that you must have seen what Videoslots have, or how can you say that? I knew which this way was going to go within his first few posts, and so did others on the thread.
Videoslots did direct him to the correct term, just because you don't understand that it doesn't mean it's wrong.
My advice was go through Videoslots complaints, then to the ADR.
I will put money on the PAB failing, not because I have seen the evidence, but I can tell how confident VS's are, and therefore, experience tells me, they have enough to win. His next option to that is go through internal complaints then to the ADR.
So you are telling him to waste a week or two asking them questions they have already refused to answer, and will continue to do.
Then he has to start from the point he is at today.
The ONLY chance he has to get answers is to issue a court summons and then it's likely to be disclosed in the pre action disclosures, otherwise Videoslot's are likely to lose.
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
my advise was good i stand by it, it was advise on the fact that this case he has is non fraudulent but you keep suspecting that it is, my main point which you didn't pick up on ironically , was that VS haven't linked him to the correct terms directly they said this (Videoslots reserves the right, at its own discretion, to: ) and underneath there is several terms and it keep going, its unreasonable from VS to issue him terms that many could apply for all he knows. and you mention you didn't know i seen the documents to say there no evidence sarcastically, ok let me put this on you same question i didnt know there was evidence to say this was fraudulent, its reasonable to act like its not a fraudulent case when there no reason for baz to suggest it is , so thats why i advised him on asking relevant questions , you don't act on something you don't know you keep with relevant until you learn the truth im no expert but i stand by what i say, i think your the unreasonable one truthfully

Thats somewhat of an oxymoron.

More so after joining a specific casino/gambling forum, 4 days ago, which knows the industry inside out and telling us we are all wrong and you stand by your multiple posts giving incorrect advice, yet backing none of it up.
 

xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
1. VS or any other Casino will not give out information to a player, as to why an account has been flagged and/or closed, this is why he has been told to take it to ADR or PAB. The reason is this could give information to others to try and bypass KYC/SOW.

This was explained to you by seasoned members here, along with members that actually works for Casinos, yet you have been a member for 4 days and think you know better.

2. How do you know there is no evidence?. Plus they would not give him any evidence anyway, that would only be disclosed to an ADR/PAB and he would never no details.

3. Your advice is still bollox.

4. It does when multiple members tell you that you are incorrect.

5. More bollox

6. VS do not have to give him the exact reason, the terms they gave him are standard casino wide (surely you would know this being such an expert?. Saying it's not fair is just LOLOLOL) You have no idea weather it's due to fraudulent activities or not, so your point is mute away.

7. Yes i did and from your new posts above you still are. Theres no point you being involved with a forum as you seem to only believe what you post and are giving incorrect advice to other members. AKA Talking bollox.
you say the casino give a wide rang of terms no incorrect they gave him 1.14("Videoslots reserves the right, at its own discretion, to:") section which links him to several terms that it could be , so i know I'm right, and yes its not fair on baz for this, "lolololol as you say and also you mention there's no evidence isn't this what I've been saying all this time what a load of ballox your talking , if you say if there no evidence for fraudulent, so my point is mute anyway, well wouldn't you be of the same basis and example. if there no evidence, so people should not give reason and help , why are you trying then why dont you mention this to @colinsunderland , if you believe there no evidence and you think i shouldnt make a point if there no evidence what about you. oh this doesnt apply to you does it your own example, good one, theres no evedience so only i my help and advise is mute ok chief
 

xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
i give up on this thread soon the no reasonable discussion, read carfully what i put and dont make other assumptions. i believe i am more right on this thread you just need to go back and read
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
you say the casino give a wide rang of terms no incorrect they gave him 1.14("Videoslots reserves the right, at its own discretion, to:") section which links him to several terms that it could be , so i know I'm right, and yes its not fair on baz for this, "lolololol as you say and also you mention there's no evidence isn't this what I've been saying all this time what a load of ballox your talking , if you say if there no evidence for fraudulent, so my point is mute anyway, well wouldn't you be of the same basis and example. if there no evidence, so people should not give reason and help , why are you trying then why dont you mention this to @colinsunderland , if you believe there no evidence and you think i shouldnt make a point if there no evidence what about you. oh this doesnt apply to you does it your own example, good one, theres no evedience so only i my help and advise is mute ok chief

I said. How do YOU know theres no evidence.

Maybe follow your own point and read carefully what i put.
 
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