yeah and my point still stand, the terms are not directly linked, he has several terms to choose from VS referred to this only (Videoslots reserves the right, at its own discretion, to
, so until its clear i gave advise that he should ask to get as much as information as possible, because once a complaint is done the decision can be final, and you don't have a claim then, I'm not sure about PAB though, so yes he should continue to get the relevant information there is no evidence he has fraudulent activity, and VS should issue direct terms to such claims if this is the case, my advise still stands, he has chosen to do PAB i have no experience about so let him do this and hope he can get this resolved, and just because an experienced member has commented about it does qualify them more correct over me, actually i think hes wrong video slots should refer him baz to the correct terms directly on point, otherwise there not being fair, and also i agree with him did you not read all that if it is fraudulent then i understand the casino is limited with communication and the case, but there a point which all seem to miss, VS need to refer him to the relevant terms and not refer to several terms so he can guess, its wrong my points are made on the basis its non fraudulent, no evidence is suggesting it is because he hasn't been advised in the correct way which is unfair, so actually when you said im talking bollox i return the gesture.