Megank1875
Newbie member
Hi everyone
I opened an account with Betfred. I deposited only £175. I managed to win a total of £114k on a few online casino games
I attempted to withdraw only £4k from my balance but I then shortly after could not log in and had to call customer services
I called and was told that my account was closed and that it was due to GamStop. I have never signed up for GamStop and I have since contacted GamStop to query this
Betfred successfully allowed me to sign up with all my correct information to date passing any validation checks . Only when I have tried to make a withdrawal has it become a problem
I appreciate based on the info from Betfred and GamStop there does seem to be info of me on GamStop however this has not been done by myself & I had absolutely no knowledge of this until this withdrawal .
Whilst I don't have any details of who signed me up to it, my assumption could only be that it could have been a previous partner but I have nothing certain except that I have never signed up myself and I had no knowledge of ig
GamStop have asked me to verify myself now with photo id, a selfie & also a selfie with my id by my face
I can guarantee this type of identity check has certainly never been done by me prior to this
I was told on the phone by Betfred customer service team that essentially all my account balance is lost ( £110k plus £4k withdrawal )
Do I have a case and how is best to go about it
I have submitted a complaint as I opened my account as normal, passed any validation checks and deposited and played as normal. I never opted on to any free bets or bonuses either . The first time I become aware of GamStop in my name was after withdrawal when Betfred decided to restrict my account .
I played in goodwill & surely I don't just lose out because of something that was not done by me.
I understand people often may try claim things, particularly with GamStop if they are a problem gambler and been someone who has tried to find a way around things
However, this is not the case here. I was totally unaware and have never consented to any GamStop registration .
I am prepared to dispute this with GamStop & report with Police if necessary , but wondered if anyone had anything they could help or suggest
Whilst I'm fully entitled in my opinion to the full account balance I would also agree to a settlement purely because from my reading this could be a very complicated & drawn out process. Is a settlement figure a possibility or will Betfred stick to there guns & wait for me to proceed with some form of legal dispute
Any help appreciated
Thanks
I opened an account with Betfred. I deposited only £175. I managed to win a total of £114k on a few online casino games
I attempted to withdraw only £4k from my balance but I then shortly after could not log in and had to call customer services
I called and was told that my account was closed and that it was due to GamStop. I have never signed up for GamStop and I have since contacted GamStop to query this
Betfred successfully allowed me to sign up with all my correct information to date passing any validation checks . Only when I have tried to make a withdrawal has it become a problem
I appreciate based on the info from Betfred and GamStop there does seem to be info of me on GamStop however this has not been done by myself & I had absolutely no knowledge of this until this withdrawal .
Whilst I don't have any details of who signed me up to it, my assumption could only be that it could have been a previous partner but I have nothing certain except that I have never signed up myself and I had no knowledge of ig
GamStop have asked me to verify myself now with photo id, a selfie & also a selfie with my id by my face
I can guarantee this type of identity check has certainly never been done by me prior to this
I was told on the phone by Betfred customer service team that essentially all my account balance is lost ( £110k plus £4k withdrawal )
Do I have a case and how is best to go about it
I have submitted a complaint as I opened my account as normal, passed any validation checks and deposited and played as normal. I never opted on to any free bets or bonuses either . The first time I become aware of GamStop in my name was after withdrawal when Betfred decided to restrict my account .
I played in goodwill & surely I don't just lose out because of something that was not done by me.
I understand people often may try claim things, particularly with GamStop if they are a problem gambler and been someone who has tried to find a way around things
However, this is not the case here. I was totally unaware and have never consented to any GamStop registration .
I am prepared to dispute this with GamStop & report with Police if necessary , but wondered if anyone had anything they could help or suggest
Whilst I'm fully entitled in my opinion to the full account balance I would also agree to a settlement purely because from my reading this could be a very complicated & drawn out process. Is a settlement figure a possibility or will Betfred stick to there guns & wait for me to proceed with some form of legal dispute
Any help appreciated
Thanks