Video slots refuse to verify my account 4 days and absolutely nothing getting done

Bazjones

Banned User
PABnoaccred
Joined
Mar 24, 2021
Location
Gateshead
Video slots contacted me requesting ID & so on i provided everything
They then said everything was verified but my ID & Selfie as it was blurry infact it was very clear so i sent it again anyway now its been a total of 4 days and absolutely nothing been done locked out of my account & refuse to help or withdraw balance
All i get told is soon constantly
4 days to verify a photo ID & selfie? Come on this is absolutely stupid.

Ive been polite & very patient throughout but now its beginning to be just taking the mick!

@Team.Videoslots
 

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dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
@Team.Videoslots famous reply! We will be in touch shortly
Is this all you guys ever say
Yes, please keep your issue to one thread. We've seen your main thread, try not to harangue the rep on multiple threads! I see you're posting in another two.

Thanks.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
@Team.Videoslots famous reply! We will be in touch shortly
Is this all you guys ever say
You sent them 60 emails over 4 days? Sixty?
Thats pretty much one per waking hour.
They probably haven't had a chance to reply due to having to read your numerous emails.

They also explained why they need you to email rather than PM, and that you didn't include any account information in the PM, so how could they help you?

I think you need to calm down and give them a little time to respond.
 

Bazjones

Banned User
PABnoaccred
Joined
Mar 24, 2021
Location
Gateshead
Not physically 60... ive sent enough
They have had chance, they just make excuses not to pay

They did explain to email as above i did email , most definitely did have all the account info in the email too

1 thing is i dont need to calm down im the one thats getting robbed blind the only way is to keep pushing they do everything they can to try not payout
 
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Bazjones

Banned User
PABnoaccred
Joined
Mar 24, 2021
Location
Gateshead
After a full day on live chat literally a full day
I may have actually got somewhere
this is the worst casino ive ever came across! Customers service is absolutely shocking
Screenshot_20210324-184038_Samsung Internet.jpg
 

Bazjones

Banned User
PABnoaccred
Joined
Mar 24, 2021
Location
Gateshead
Since 16th , absolute nightmare of a casino
After sending everything they then tried asking for proof of ownership for a pay as you go number knowing fine well thats impossible to do so
 

xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
Since 16th , absolute nightmare of a casino
After sending everything they then tried asking for proof of ownership for a pay as you go number knowing fine well thats impossible to do so
they could be approving your claim that you cannot show proof of this payment , as normally they could of just approved but might have to send to another department to approve it, but they can make things easier for you and them by being totally honest, seems like if they emailed you or contacted you 30 emails before and just said what was going on. they wouldn't have to read the next 30 emails because you know what's what
 

xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
@Bazjones They cant confiscate/void your winnings mate, just because you cannot approve your payment method, if its not possible they should be reasonable, don't worry you will get paid there no reason otherwise
 

Bazjones

Banned User
PABnoaccred
Joined
Mar 24, 2021
Location
Gateshead
They have proof of payment method aswell, photo id selfie bank statements letters all sorts its shocking most casinos just do as they want these days now they love the deposits hate they payouts
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Since 16th , absolute nightmare of a casino
After sending everything they then tried asking for proof of ownership for a pay as you go number knowing fine well thats impossible to do so

I had to prove to the phone company that my pay n go sim was mine (to get it replaced) when i lost my phone so it is possible.

Did you credit your casino account with it?. As cannot see why they would need it otherwise, unless you have used it as part of your ID.

You coming all aggressive and slating the casino across three threads is not going to speed anything up.

Take a chill pill FFS.
 
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Bazjones

Banned User
PABnoaccred
Joined
Mar 24, 2021
Location
Gateshead
No offence but 67 complaints created & 12 resolved your take a chill pill ain't gonna do nothing for me , ill stick with getting my money from this casino
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Best way is just to stay on there back constantly only way to get it resolved
No it's not, as they can just keep fobbing you off.

I have no idea where you are at with this with it being spread over so many different threads.

How long have you had the account?
Have they asked for documentation previously?

Whats the 67 complaints and 12 resolved? You have had 67 complaints against them?
 

Bazjones

Banned User
PABnoaccred
Joined
Mar 24, 2021
Location
Gateshead
next step a adr that would be continuing to stay on there back it most definitely is the best way its not good just to leave it never to be sorted
The other threads ive only just joined this site im a 74 year old guy im not exactly clued up how it works those i would remove if there was a delete button
i made the account around a week and half ago all documents are verified just not moving forward

That was aimed to a guy i blocked just talking utter rubbish on this post giving me advice even though he can't even fix his own situations
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
next step a adr that would be continuing to stay on there back it most definitely is the best way its not good just to leave it never to be sorted
The other threads ive only just joined this site im a 74 year old guy im not exactly clued up how it works those i would remove if there was a delete button
i made the account around a week and half ago all documents are verified just not moving forward

That was aimed to a guy i blocked just talking utter rubbish on this post giving me advice even though he can't even fix his own situations
So what are they still asking for? Are they witholding a withdrawal?
 

Bazjones

Banned User
PABnoaccred
Joined
Mar 24, 2021
Location
Gateshead
they are not asking for anything thats the thing they have everything and its all verified its just a ridiculous site they are not doing anything at all

withdrawal i do not know whats happening with it 1 min its processed next min its getting reviewed seems too be just excuse after excuse
getting any sense from customer service is like winning 100k on a spin
 

Bazjones

Banned User
PABnoaccred
Joined
Mar 24, 2021
Location
Gateshead
Yes, please keep your issue to one thread. We've seen your main thread, try not to harangue the rep on multiple threads! I see you're posting in another two.

Thanks.
sorry i just joined and wasnt sure how it works , i would delete them but i dont know how too
 
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