Video slots refuse to verify my account 4 days and absolutely nothing getting done

[xxxxwildingxxxx]

I think your right thank you ,so i send a message this guy explaining my problem? If so ill go ahead and do that ,appreciate the help

baz its still wise to get and to keep asking relevant question to get a better understand otherwise your defence might not be ready ,and this could go against you

 

[xxxxwildingxxxx]

They aren't going to answer that.
Anyway I'm done on here, I've tried to help, and being ignored doesn't make me want to put any further time or effort into it.
Final thought, if Videoslots believe there has been fraudulent behaviour, for any reason, they will not go into detail, and rightly so. That doesn't mean they have got it right this time (nor that they have got it wrong), however, the best option would be to follow the route I suggested. It will end up there anyway eventually.

once i had complaint i tried to follow up but the complaint already final answer, so i then could only use ADR so i do think its important for him to get as much information as he can before he submits complaint and lets be completely honest i do believe VS could of reveal more for him so he can understand better, it might be in there interest maybe to not reveal to make it as difficult as possible, depends on how you look at it , i say this with what ive seen and how VS have replied so far

 

[Mr Wild]

I'm aware of that. But he has an email clearly stating his deposits have been refunded. He was then told by live chat his deposits haven't been refunded, that doesn't make Videoslots look good. It might be that the email meant they will be refunded but live chat should have explained that if it were the case.

Clearly a thread like this never looks good for a company. But sometimes you cant disclose all information. That is why an ADR should be involved that you can disclose information to. At this stage, VS feels that is required.

I m not involved in the case, but if he received an email that he would gets his deposited funds back, why would he go to live chat to ask that again. He already have proof then that it will be paid to the method used to deposit with from the agent that took care of his case.

 

[Mr Wild]

once i had complaint i tried to follow up but the complaint already final answer, so i then could only use ADR so i do think its important for him to get as much information as he can before he submits complaint and lets be completely honest i do believe VS could of reveal more for him so he can understand better, it might be in there interest maybe to not reveal to make it as difficult as possible, depends on how you look at it , i say this with what ive seen and how VS have replied so far

When you involve an ADR, the ADR gets the information from VS via a data sharing agreement. Player only need to send in the complaint and explain situation.

 

[xxxxwildingxxxx]

Clearly a thread like this never looks good for a company. But sometimes you cant disclose all information. That is why an ADR should be involved that you can disclose information to. At this stage, VS feels that is required.

I m not involved in the case, but if he received an email that he would gets his deposited funds back, why would he go to live chat to ask that again. He already have proof then that it will be paid to the method used to deposit with from the agent that took care of his case.

well, what ever information that can be told to adr cant that also be told to him without adr, so if he learns something through and adr , that means it was possible for him to learn speaking directly with vs, if this turns out to be the case seems like vs just making things difficult,

 

[xxxxwildingxxxx]

When you involve an ADR, the ADR gets the information from VS via a data sharing agreement. Player only need to send in the complaint and explain situation.

you mean is own data that he is entitled to or?

 

[xxxxwildingxxxx]

When you involve an ADR, the ADR gets the information from VS via a data sharing agreement. Player only need to send in the complaint and explain situation.

its still important to get as much information as you can otherwise why do ADR ask for your side, if what your saying they have all the information and thats good enough through data , its not in some cases

 

[Bazjones]

customer service would have access to see if a withdrawal was done and it was never done reason i ask them as it is a concern

 

[xxxxwildingxxxx]

customer service would have access to see if a withdrawal was done and it was never done reason i ask them as it is a concern

hope you get it sorted good luck

 

[Bazjones]

i need it

 

[Mr Wild]

you mean is own data that he is entitled to or?

No I dont mean anything about this case. I spoke in general.
On this case I think OP should file a complaint via a PAB or VS complaint process.

 

[xxxxwildingxxxx]

No I dont mean anything about this case. I spoke in general.
On this case I think OP should file a complaint via a PAB or VS complaint process.

he should i agree but like i said before he should try get as much information as possible , you know ADR for example ask for your side also, and he might need to defend VS claim, which he can only do if he knows what's happened , you only know what's happened by asking buddy

 

[colinsunderland]

well, what ever information that can be told to adr cant that also be told to him without adr, so if he learns something through and adr , that means it was possible for him to learn speaking directly with vs, if this turns out to be the case seems like vs just making things difficult,

The ADR will look at the available evidence and make a decision from there. They will not (and should not) share any information about alleged fraud with players, but they will see it and a make a decision. The customer will not see that information.

you mean is own data that he is entitled to or?

He isn't entitled to details of a fraud enquiry.

Clearly a thread like this never looks good for a company. But sometimes you cant disclose all information. That is why an ADR should be involved that you can disclose information to. At this stage, VS feels that is required.

I m not involved in the case, but if he received an email that he would gets his deposited funds back, why would he go to live chat to ask that again. He already have proof then that it will be paid to the method used to deposit with from the agent that took care of his case.

Because, despite being advised not to, he goes on live chat constantly. Fact remains he has been told 2 completely different things, and now is being asked for another bank statement.

 

[xxxxwildingxxxx]

The ADR will look at the available evidence and make a decision from there. They will not (and should not) share any information about alleged fraud with players, but they will see it and a make a decision. The customer will not see that information.


He isn't entitled to details of a fraud enquiry.


Because, despite being advised not to, he goes on live chat constantly. Fact remains he has been told 2 completely different things, and now is being asked for another bank statement.

yes i understand that but he can learn it is a fraudulent by asking enquiry, they will say if they suspect this to him , until he learns that he should ask. relevant question that vs can answer, if its not fraudulent then VS should explain ,we don't know if it is fraudulent , unless i missed somthing, so really my advise would still stand as good

 

[xxxxwildingxxxx]

ive not seen VS email or chat saying fraudulent, he's entitled to know what's happened to his account withdrawal/ winnings

 

[colinsunderland]

ive not seen VS email or chat saying fraudulent, he's entitled to know what's happened to his account withdrawal/ winnings

The reply saying refer to the terms and conditions and also what action they are taking (which only applies to one specific part of that term) tells him what they suspect. He has asked directly and they wouldn't answer. Asking again is just a waste of time. I have suggested a course of action, as have @Team.Videoslots , @Mr Wild and others. If he wants to waste more time emailing the same questions over and over he can, but I suspect they will stop answering and ban him again from live chat.

 

[colinsunderland]

yes i understand that but he can learn it is a fraudulent by asking enquiry, they will say if they suspect this to him , until he learns that he should ask. relevant question that vs can answer, if its not fraudulent then VS should explain ,we don't know if it is fraudulent , unless i missed somthing, so really my advise would still stand as good

The answer is here

Video slots refuse to verify my account 4 days and absolutely nothing getting done - Page 5 - Casinomeister Forum

 

[Bazjones]

i just made a pab well i hope i did anyway, i give up with live chat now those guys are a waste of space! absolutely useless


( thanks for everyone's input and help too! )

 

[xxxxwildingxxxx]

The reply saying refer to the terms and conditions and also what action they are taking (which only applies to one specific part of that term) tells him what they suspect. He has asked directly and they wouldn't answer. Asking again is just a waste of time. I have suggested a course of action, as have @Team.Videoslots , @Mr Wild and others. If he wants to waste more time emailing the same questions over and over he can, but I suspect they will stop answering and ban him again from live chat.

he got a answer saying his deposits have been returned, they referred him to terms of it saying (Videoslots reserves the right, at its own discretion, to with several reasons this could be if its fraudulent reason they should say , they haven't said, he should continue to get his entitled information to as why this has happened, what VS should be doing is referring him directly to the point of the terms so he doesn't have to guess which one it is, there is several, like i said he should do a complaint but he should get the information he is entitled to also to help his complaint, VS have gave no reason to why they shouldn't explain what's happened, surely they should be referring him to the terms that are apparent to his query/case

 

[Bazjones]

removed

 

[xxxxwildingxxxx]

The answer is here

Video slots refuse to verify my account 4 days and absolutely nothing getting done - Page 5 - Casinomeister Forum

do you mean , so because chat agent said they cant give an answer to when he mentioned fraud, because that its now fraudulent case.

just to give an understanding chat agent would of said that anyway even if he said can i have an update or if he asked a question about his account

but it could be a coincidence, it doesn't mean this why chat said this

 

[xxxxwildingxxxx]

@Team.Videoslots could also come here and say theres nothing to hide ,let them crack on they want to make things difficult then good for them they carnt play fair only play dirty!

just to lighten thing up you said crack and its nearly Easter

 

[colinsunderland]

he got a answer saying his deposits have been returned, they referred him to terms of it saying (Videoslots reserves the right, at its own discretion, to with several reasons this could be if its fraudulent reason they should say , they haven't said, he should continue to get his entitled information to as why this has happened, what VS should be doing is referring him directly to the point of the terms so he doesn't have to guess which one it is, there is several, like i said he should do a complaint but he should get the information he is entitled to also to help his complaint, VS have gave no reason to why they shouldn't explain what's happened, surely they should be referring him to the terms that are apparent to his query/case

The terms they said they are relying on:

1.14. Videoslots reserves the right, at its own discretion, to:

1.14.1. refuse the opening of a Player Account or to close an existing Player Account;

1.14.2. refuse deposits without any explanation, provided that any wagers, or if winnings already made, will be honoured by Videoslots as long as these were not acquired by fraud or other illegal or illicit means; and/or

1.14.3. suspend or cancel the Player Account, at Videoslots’ own discretion, from promotional activities, competitions or other services.

1.14.1 Clearly doesn't apply
1.14.3 Clearly doesn't apply

Leave's 1.14.2 which clearly states winnings will be honoured UNLESS fraud etc. They didn't honour the winnings so therefore it is clear what they are suggesting.

They will not go into detail with him about it, it is as simple as that. If they are considering or have submitted a SAR they cannot tell him they suspect fraud. He can ask all he likes, but it is wasting time as the term they quoted clearly show what they suspect, and they aren't going to go further into detail.

 

[paul7388]

@Team.Videoslots could also come here and say theres nothing to hide ,let them crack on they want to make things difficult then good for them they carnt play fair only play dirty!

Well if you made a PAB you will not learn anything from it as it will be scrapped since you keep going on.

Read the PAB rules. If you have an open PAB do not comment about the PAB in anyway or it will be scrapped.

 

[Bazjones]

Removed