LOL, I don't say anything in advance just read. Skill was the chat agent:
Hello!
17:15
Skill says: Hi
17:18 ✓
I say: My account is waiting for ID verification so I can deposit. I sent you my bank account statement for address verification, I got an email from you on the 15th of September about that you approved it, but asked for another ID like driving license too, to verify my age. The day before yesterday I uploaded my driving license, today I got an email that you approved it, but asked to upload my bank account statement. When you already approved it on the 15th of September. Your team is doing this for a week now. You have both of those documents on file, yet, when I upload one, I get an approval letter and you ask for the other one again. I think there is some error in your system. Today, I will upload my Drivers license third time.
17:18 ✓
I say: Can you ask your team to check my docs now.
17:19 ✓
I say: You have received everything from me twice.
17:19 ✓
Skill says: Please allow me to check your account, thank you.
17:19 ✓
I say: And sent approval emails twice.
17:19 ✓
Skill says: As per checking your account, I can see that your proof of address is still pending, however, I will escalate your account if they can accept your bank statement as your proof of address
17:22 ✓
I say: They sent me a n email today it was approved, and asking for the Drivers license.
17:23 ✓
I say: I got approval email for both already on the 15th of September, yet, they are stil asking for both.
17:23 ✓
I say: I can forward you the email. Or you can check in the system.
17:23 ✓
I say: Every time I get approval for one they are asking for the other one.
17:24 ✓
I say: It is a joke
17:24 ✓
Skill says: Your driver's license already accepted by the verifications team
17:24 ✓
I say: And also the statement.
17:25 ✓
I say: "Thank you for uploading the documents to help us verify your account.
We are pleased to report that we were able to confirm your address , but still require further documentation to verify your date of birth .
Please upload one of the following documents in order to enjoy the full 888 experience Driving License, Identity Card, Passport, Birth Certificate"
17:25 ✓
I say: This was in your letter on the 15th
17:25 ✓
Skill says: The reason why they ask you again for the valid ID is due to that they rejected the first one you've sent
17:25 ✓
I say: No, they sent me approved emails.
17:26 ✓
I say: That it was approved.
17:26 ✓
I say: Sept. 15
17:26 ✓
Skill says: However, it's already verified now, that's why I need to escalate your account to lift the restrictions in your account
17:26 ✓
I say: Please, beacuse this is disgusting. I uploaded the statement 2 times already.
17:26 ✓
I say: And once it was already approved. Sept. 15
17:27 ✓
Skill says: Don't worry rest assure that it will be sorted it out
17:28 ✓
I say: Please don't forget about the verification bonus you promised in your email:"It'll only take a few moments to verify your account
Get a $50 Bonus upon Verification!
Hi,
Since we didn’t receive proof of your address, we’ve had to restrict your account.
To reopen it, all you have to do is upload any of the below documents issued within the last 3 months. Also, you’ll get a $50 Bonus once the document has been approved!"
17:29 ✓
Skill says: The restrictions in your account is still imposed. ad I am not able to locate your concern about bonus if the account still restricted
17:31 ✓
I say: I see.
17:32 ✓
Skill says: Thank you for understanding
17:33 ✓
I say: So when can I play again?
17:33 ✓
Skill says: Once they verify your bank statement as your proof of address the restrictions will lift
17:35 ✓
I say: But you said it is pending in the system. When will the team check it?
17:35 ✓
I say: Or I need to upload again? What do I need to do?
17:35 ✓
I say: I don't get that.
17:35 ✓
I say: Because they sent me an email, that it was approved, but need to upload again.
17:36 ✓
I say: I don't understand this whole process now.
17:36 ✓
Skill says: I can see that you already submit your bank statement but they are not accept it as your proof of address that's why I escalate your account to them. However, if you want to send it again or another bill there is no issue with that
17:37 ✓
I say: I don't want to send it again because my address is on it, and they already sent me an email on the 15th of September that it was approved.
17:37 ✓
I say: 'Hi ,
Thank you for uploading the documents to help us verify your account.
We are pleased to report that we were able to confirm your address , but still require further documentation to verify your date of birth .
Please upload one of the following documents in order to enjoy the full 888 experience Driving License, Identity Card, Passport, Birth Certificate
Please would you check the clarity of your documents and ensure that all pictures and relevant details are visible and readable before sending.
We look forward to welcoming you.'
17:38 ✓
I say: This is the email from the 15th of September
17:39 ✓
I say: But you still say they did not confirm my address.
17:39 ✓
I say: You can read they did
17:39 ✓
I say: I don't understand this situation now
17:39 ✓
I say: The team wrote they did, you write they did not
17:39 ✓
I say: This is annoying
17:39 ✓
I say: How can I contact the verification team? Can you please let me know their email?
17:40 ✓
I say: To describe this to them and attach the emails they sent.
17:40 ✓
I say: Please give me their email.
17:40 ✓
Skill says: Yes, that's why I escalated your account because they must verify your address due to your bank statement is already accpeted
17:41 ✓
I say: So what happens now? I need to wait for their email?
17:42 ✓
Skill says: Yes
17:42 ✓
I say: So I can ignore the email they sent me today asking to upload the bank statement?
17:42 ✓
I say: Is that correct?
17:43 ✓
I say: "Dear,
Thanks for sending in your documents.
We're nearly done verifying your 888poker account. We're just waiting for a copy of your Proof of Address.
Help us complete these checks by simply sending a photo or scanned copy of any of the valid documents listed below:
• Proof of your registered address issued within the last 6 months
o Bank or Credit Card Statement - please block out your card number
o Utility Bill "
17:43 ✓
I say: This is from today
17:43 ✓
I say: So I can ignore it?
17:44 ✓
Skill says: Yes. That's why I escalate your account in order to them to accept the bank statement you've sent last September 15
17:45 ✓
I say: That sound good. How will they notify me?
17:45 ✓
Skill says: They will notify you via email
17:46 ✓
I say: Wonder if they will ask for the Drivers License today, Today should be the Drivers License day, then the Statement day tomorrow. LOL Thank you for your help! I will wait for the email.
Hello!
17:15
Skill says: Hi
17:18 ✓
I say: My account is waiting for ID verification so I can deposit. I sent you my bank account statement for address verification, I got an email from you on the 15th of September about that you approved it, but asked for another ID like driving license too, to verify my age. The day before yesterday I uploaded my driving license, today I got an email that you approved it, but asked to upload my bank account statement. When you already approved it on the 15th of September. Your team is doing this for a week now. You have both of those documents on file, yet, when I upload one, I get an approval letter and you ask for the other one again. I think there is some error in your system. Today, I will upload my Drivers license third time.
17:18 ✓
I say: Can you ask your team to check my docs now.
17:19 ✓
I say: You have received everything from me twice.
17:19 ✓
Skill says: Please allow me to check your account, thank you.
17:19 ✓
I say: And sent approval emails twice.
17:19 ✓
Skill says: As per checking your account, I can see that your proof of address is still pending, however, I will escalate your account if they can accept your bank statement as your proof of address
17:22 ✓
I say: They sent me a n email today it was approved, and asking for the Drivers license.
17:23 ✓
I say: I got approval email for both already on the 15th of September, yet, they are stil asking for both.
17:23 ✓
I say: I can forward you the email. Or you can check in the system.
17:23 ✓
I say: Every time I get approval for one they are asking for the other one.
17:24 ✓
I say: It is a joke
17:24 ✓
Skill says: Your driver's license already accepted by the verifications team
17:24 ✓
I say: And also the statement.
17:25 ✓
I say: "Thank you for uploading the documents to help us verify your account.
We are pleased to report that we were able to confirm your address , but still require further documentation to verify your date of birth .
Please upload one of the following documents in order to enjoy the full 888 experience Driving License, Identity Card, Passport, Birth Certificate"
17:25 ✓
I say: This was in your letter on the 15th
17:25 ✓
Skill says: The reason why they ask you again for the valid ID is due to that they rejected the first one you've sent
17:25 ✓
I say: No, they sent me approved emails.
17:26 ✓
I say: That it was approved.
17:26 ✓
I say: Sept. 15
17:26 ✓
Skill says: However, it's already verified now, that's why I need to escalate your account to lift the restrictions in your account
17:26 ✓
I say: Please, beacuse this is disgusting. I uploaded the statement 2 times already.
17:26 ✓
I say: And once it was already approved. Sept. 15
17:27 ✓
Skill says: Don't worry rest assure that it will be sorted it out
17:28 ✓
I say: Please don't forget about the verification bonus you promised in your email:"It'll only take a few moments to verify your account
Get a $50 Bonus upon Verification!
Hi,
Since we didn’t receive proof of your address, we’ve had to restrict your account.
To reopen it, all you have to do is upload any of the below documents issued within the last 3 months. Also, you’ll get a $50 Bonus once the document has been approved!"
17:29 ✓
Skill says: The restrictions in your account is still imposed. ad I am not able to locate your concern about bonus if the account still restricted
17:31 ✓
I say: I see.
17:32 ✓
Skill says: Thank you for understanding
17:33 ✓
I say: So when can I play again?
17:33 ✓
Skill says: Once they verify your bank statement as your proof of address the restrictions will lift
17:35 ✓
I say: But you said it is pending in the system. When will the team check it?
17:35 ✓
I say: Or I need to upload again? What do I need to do?
17:35 ✓
I say: I don't get that.
17:35 ✓
I say: Because they sent me an email, that it was approved, but need to upload again.
17:36 ✓
I say: I don't understand this whole process now.
17:36 ✓
Skill says: I can see that you already submit your bank statement but they are not accept it as your proof of address that's why I escalate your account to them. However, if you want to send it again or another bill there is no issue with that
17:37 ✓
I say: I don't want to send it again because my address is on it, and they already sent me an email on the 15th of September that it was approved.
17:37 ✓
I say: 'Hi ,
Thank you for uploading the documents to help us verify your account.
We are pleased to report that we were able to confirm your address , but still require further documentation to verify your date of birth .
Please upload one of the following documents in order to enjoy the full 888 experience Driving License, Identity Card, Passport, Birth Certificate
Please would you check the clarity of your documents and ensure that all pictures and relevant details are visible and readable before sending.
We look forward to welcoming you.'
17:38 ✓
I say: This is the email from the 15th of September
17:39 ✓
I say: But you still say they did not confirm my address.
17:39 ✓
I say: You can read they did
17:39 ✓
I say: I don't understand this situation now
17:39 ✓
I say: The team wrote they did, you write they did not
17:39 ✓
I say: This is annoying
17:39 ✓
I say: How can I contact the verification team? Can you please let me know their email?
17:40 ✓
I say: To describe this to them and attach the emails they sent.
17:40 ✓
I say: Please give me their email.
17:40 ✓
Skill says: Yes, that's why I escalated your account because they must verify your address due to your bank statement is already accpeted
17:41 ✓
I say: So what happens now? I need to wait for their email?
17:42 ✓
Skill says: Yes
17:42 ✓
I say: So I can ignore the email they sent me today asking to upload the bank statement?
17:42 ✓
I say: Is that correct?
17:43 ✓
I say: "Dear,
Thanks for sending in your documents.
We're nearly done verifying your 888poker account. We're just waiting for a copy of your Proof of Address.
Help us complete these checks by simply sending a photo or scanned copy of any of the valid documents listed below:
• Proof of your registered address issued within the last 6 months
o Bank or Credit Card Statement - please block out your card number
o Utility Bill "
17:43 ✓
I say: This is from today
17:43 ✓
I say: So I can ignore it?
17:44 ✓
Skill says: Yes. That's why I escalate your account in order to them to accept the bank statement you've sent last September 15
17:45 ✓
I say: That sound good. How will they notify me?
17:45 ✓
Skill says: They will notify you via email
17:46 ✓
I say: Wonder if they will ask for the Drivers License today, Today should be the Drivers License day, then the Statement day tomorrow. LOL Thank you for your help! I will wait for the email.
Last edited by a moderator:
