Bitstarz not processing the withdrawal

[RARI]

Hello there guys, I requested a withdrawal on January 5th, but, it took me a day to get verified after the site kept refusing my official address proof documents. After finally approved I thought the withdrawal would be sent instantly as it is advertised on the website (7 minutes for Interac E-Transfer). However, now @BitStarz is saying that my withdrawal is under review and gave me a timeframe of 24-48 hours, which already passed and they are not giving me any information. Please help and thank you.

 

[maxd]

Hello,

I'm sure the rep, @BitStarz , will be by to comment shortly. If you'd prefer to take the formal route you're welcome to use our complimentary Player Arbitration (PAB) service. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com